21 Service Delivery jobs in Vietnam
Service Delivery Manager
Ho Chi Minh City
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Service Delivery Manager is responsible for managing technical relationships with customers, understanding and resolving their technical needs. The role involves providing technical support and consulting to enhance customer satisfaction and build long-term relationships.
**What you'll be doing**
**Key Responsibilities:**
+ · **Customer Relationship Management:** ·Build and maintain strong relationships with key customers.·Understand customer needs and challenges through regular meetings and reviews.· **Technical Support:** ·Provide support to resolve customers' technical issues promptly.·Oversight the implementation, configuration, and troubleshooting of products and services, mainly for IT infrastructure.· **Consulting:** ·Propose technical solutions with GTM team which is aligned with customers' business goals.·Offer advice on the adoption of new technologies and products.· **Project Management** **Oversight** **:** ·Oversight Plan, execute, and monitor technical projects for specific clients·Report on project progress and make adjustments as necessary.· **Training and Education:** ·Provide training to customers on the use of products and services.·Create and deliver technical documentation and guidelines.· **Product Knowledge Acquisition** **:** ·Gain comprehensive and detailed knowledge of the company's products.·Stay updated with the latest product features and enhancements.
**Required Skills and Qualifications:**
· Bachelor's degree in Computer Science, Information Technology, or a related field.
· Experience in technical support or account management.
· Excellent communication and interpersonal skills.
· Strong problem-solving and analytical abilities.
· Experience in project management is a plus.
· Language skill(Business level)
o English, Vietnamese OR Japanese, Vietnamese
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Service Delivery Manager is responsible for managing technical relationships with customers, understanding and resolving their technical needs. The role involves providing technical support and consulting to enhance customer satisfaction and build long-term relationships.
**What you'll be doing**
**Key Responsibilities:**
+ · **Customer Relationship Management:** ·Build and maintain strong relationships with key customers.·Understand customer needs and challenges through regular meetings and reviews.· **Technical Support:** ·Provide support to resolve customers' technical issues promptly.·Oversight the implementation, configuration, and troubleshooting of products and services, mainly for IT infrastructure.· **Consulting:** ·Propose technical solutions with GTM team which is aligned with customers' business goals.·Offer advice on the adoption of new technologies and products.· **Project Management** **Oversight** **:** ·Oversight Plan, execute, and monitor technical projects for specific clients·Report on project progress and make adjustments as necessary.· **Training and Education:** ·Provide training to customers on the use of products and services.·Create and deliver technical documentation and guidelines.· **Product Knowledge Acquisition** **:** ·Gain comprehensive and detailed knowledge of the company's products.·Stay updated with the latest product features and enhancements.
**Required Skills and Qualifications:**
· Bachelor's degree in Computer Science, Information Technology, or a related field.
· Experience in technical support or account management.
· Excellent communication and interpersonal skills.
· Strong problem-solving and analytical abilities.
· Experience in project management is a plus.
· Language skill(Business level)
o English, Vietnamese OR Japanese, Vietnamese
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
0
Service Delivery Manager
Hanoi, Hanoi
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Service Delivery Manager is responsible for managing technical relationships with customers, understanding and resolving their technical needs. The role involves providing technical support and consulting to enhance customer satisfaction and build long-term relationships.
**What you'll be doing**
**Key Responsibilities:**
+ · **Customer Relationship Management:** ·Build and maintain strong relationships with key customers.·Understand customer needs and challenges through regular meetings and reviews.· **Technical Support:** ·Provide support to resolve customers' technical issues promptly.·Oversight the implementation, configuration, and troubleshooting of products and services, mainly for IT infrastructure.· **Consulting:** ·Propose technical solutions with GTM team which is aligned with customers' business goals.·Offer advice on the adoption of new technologies and products.· **Project Management** **Oversight** **:** ·Oversight Plan, execute, and monitor technical projects for specific clients·Report on project progress and make adjustments as necessary.· **Training and Education:** ·Provide training to customers on the use of products and services.·Create and deliver technical documentation and guidelines.· **Product Knowledge Acquisition** **:** ·Gain comprehensive and detailed knowledge of the company's products.·Stay updated with the latest product features and enhancements.
**Required Skills and Qualifications:**
· Bachelor's degree in Computer Science, Information Technology, or a related field.
· Experience in technical support or account management.
· Excellent communication and interpersonal skills.
· Strong problem-solving and analytical abilities.
· Experience in project management is a plus.
· Language skill(Business level)
o English, Vietnamese OR Japanese, Vietnamese
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Service Delivery Manager is responsible for managing technical relationships with customers, understanding and resolving their technical needs. The role involves providing technical support and consulting to enhance customer satisfaction and build long-term relationships.
**What you'll be doing**
**Key Responsibilities:**
+ · **Customer Relationship Management:** ·Build and maintain strong relationships with key customers.·Understand customer needs and challenges through regular meetings and reviews.· **Technical Support:** ·Provide support to resolve customers' technical issues promptly.·Oversight the implementation, configuration, and troubleshooting of products and services, mainly for IT infrastructure.· **Consulting:** ·Propose technical solutions with GTM team which is aligned with customers' business goals.·Offer advice on the adoption of new technologies and products.· **Project Management** **Oversight** **:** ·Oversight Plan, execute, and monitor technical projects for specific clients·Report on project progress and make adjustments as necessary.· **Training and Education:** ·Provide training to customers on the use of products and services.·Create and deliver technical documentation and guidelines.· **Product Knowledge Acquisition** **:** ·Gain comprehensive and detailed knowledge of the company's products.·Stay updated with the latest product features and enhancements.
**Required Skills and Qualifications:**
· Bachelor's degree in Computer Science, Information Technology, or a related field.
· Experience in technical support or account management.
· Excellent communication and interpersonal skills.
· Strong problem-solving and analytical abilities.
· Experience in project management is a plus.
· Language skill(Business level)
o English, Vietnamese OR Japanese, Vietnamese
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Ho Chi Minh City
Công Ty Cổ Phần Webcash Genuwin
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
We are looking for Customer Service to join our team and provide the best service to our customer
You will working at the newest B2B Fintech Solution at Viet Nam. English - Korea - Vietnamese spoken.
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for Customer and team members.
- Make a User manual for Customer
- Support Feature Testing for New Solution
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Attractive salary
- Health insurance
- 13th month salary, company trip
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- 3+ Years of Experience in a Customer Service position in the IT Solution industry
- Understanding how and the organizational model of call center system, Inbound Sales (telesales)
- Ability to listen to understand English, good communication.
- Experience or knowledge of IT, Fintech, SaaS, ERP is an advantage.
- Experience: 3 years, team size from 2-3
- Experience with: IT Solution, Fintech Solution, SaaS Solution
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
We are looking for Customer Service to join our team and provide the best service to our customer
You will working at the newest B2B Fintech Solution at Viet Nam. English - Korea - Vietnamese spoken.
- Monitor and improve processes to improve KPIs, customer experience, and work productivity
- Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
- Develop training plans for Customer and team members.
- Make a User manual for Customer
- Support Feature Testing for New Solution
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Attractive salary
- Health insurance
- 13th month salary, company trip
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- 3+ Years of Experience in a Customer Service position in the IT Solution industry
- Understanding how and the organizational model of call center system, Inbound Sales (telesales)
- Ability to listen to understand English, good communication.
- Experience or knowledge of IT, Fintech, SaaS, ERP is an advantage.
- Experience: 3 years, team size from 2-3
- Experience with: IT Solution, Fintech Solution, SaaS Solution
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Manager
Ho Chi Minh City
JLL
Posted today
Job Viewed
Job Description
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What does this job involve?
As the Customer Services Manager (CSM), you will be coordinating the administrative function of our successful Property Management team. The CSM provides secretarial and administrative support to the team and be responsible for ensuring the efficient running of the office. The CSM assists the team in ensuring the team’s internal and external non-revenue earning workload is kept to a minimum, and performs a range of property and office administrative functions including reception duties, accounts payable and receivable.
Working closely with the General Manager, Senior Property Manager and Finance Manager, you will assume responsibility for all of the office administration and provide additional support to your senior leaders. You will enjoy the blend of tasks between office management, liaising with tenants on account queries, maintaining diaries and travel bookings of your team.
What are we looking for?
This role is all about attitude! Knowledge of leases, rent collection, accounts payable and general administration duties coupled with your high level interpersonal and good written and oral communication skills. You will have a positive, proactive and can do attitude, and excellent computer skills (proficient in MS Word and Excel) and high level secretarial and administrative skills.
MRI experience highly desirable.
Sound like you?
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What does this job involve?
As the Customer Services Manager (CSM), you will be coordinating the administrative function of our successful Property Management team. The CSM provides secretarial and administrative support to the team and be responsible for ensuring the efficient running of the office. The CSM assists the team in ensuring the team’s internal and external non-revenue earning workload is kept to a minimum, and performs a range of property and office administrative functions including reception duties, accounts payable and receivable.
Working closely with the General Manager, Senior Property Manager and Finance Manager, you will assume responsibility for all of the office administration and provide additional support to your senior leaders. You will enjoy the blend of tasks between office management, liaising with tenants on account queries, maintaining diaries and travel bookings of your team.
What are we looking for?
This role is all about attitude! Knowledge of leases, rent collection, accounts payable and general administration duties coupled with your high level interpersonal and good written and oral communication skills. You will have a positive, proactive and can do attitude, and excellent computer skills (proficient in MS Word and Excel) and high level secretarial and administrative skills.
MRI experience highly desirable.
Sound like you?
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Executive
Ho Chi Minh City
CÔNG TY TNHH TRIM SOLUTIONS GROUP
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 9 - 10 triệu VNĐ)
Manage accounts in terms of order processing, order follow up, pricing integrity, on
- time deliveries, complete order fulfillment.
To response and ensure the customer enquiries and requests are addressed in a timely manner
To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
To handle customer complaints according to the Company procedures and service standard.
To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
To assist and back up other team members and provide supports and report to Manager
Other tasks assigned by Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Opportunity for your long-term career development and advancement.13th month salary and extra bonus (depends on the business situation)
Annual company trip
Annual leaves to be increased 1 extra day per 3 years
Annual salary review
Social insurance, health insurance and unemployment insurance
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Bachelor’s degree.
At least 1 year experience at relevant positions (experience in label printing is preferred).
Strong written, verbal skills in English (addition of Chinese skills is an advantage)
Good computing skill.
Customer oriented and excellent customer service skills.
Good organizational skill.
**Yêu cầu giới tính**: Nữ
**Ngành nghề**: In Ấn/Chế Bản,In Ấn/Xuất Bản
Đại Học
1 - 2 năm
(Mức lương: 9 - 10 triệu VNĐ)
Manage accounts in terms of order processing, order follow up, pricing integrity, on
- time deliveries, complete order fulfillment.
To response and ensure the customer enquiries and requests are addressed in a timely manner
To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
To handle customer complaints according to the Company procedures and service standard.
To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
To assist and back up other team members and provide supports and report to Manager
Other tasks assigned by Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Opportunity for your long-term career development and advancement.13th month salary and extra bonus (depends on the business situation)
Annual company trip
Annual leaves to be increased 1 extra day per 3 years
Annual salary review
Social insurance, health insurance and unemployment insurance
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Bachelor’s degree.
At least 1 year experience at relevant positions (experience in label printing is preferred).
Strong written, verbal skills in English (addition of Chinese skills is an advantage)
Good computing skill.
Customer oriented and excellent customer service skills.
Good organizational skill.
**Yêu cầu giới tính**: Nữ
**Ngành nghề**: In Ấn/Chế Bản,In Ấn/Xuất Bản
Đại Học
1 - 2 năm
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Officer
Ho Chi Minh City
Công ty Cổ phần Giáo Dục English Town
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Consulting ET’s courses and services.
- Follow and take care your customer after their registration, support them with their learning progress to build trust, and affection from students.
- Looking for new sources and ideas to approach potential customers.
- Cooperating with relevant departments to solve problems relating to students’ complaints.
- Keep up-to-date with customers’ and students’ information based on the given procedures.
- Any other assigned duties, tasks, or projects.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Attractive Bonus and % Commission.
- Meal allowance (lunch +/ dinner).
- Full insurances according to Labor code.
- 13th month salary paid.
- Oversea/ Domestic travelling (sponsor by E.T, according to policy).
- Bonus or gifts on national holidays, birthdays, marriage, newborns
- Access worldwide cultures.
- Make friends with foreigners.
- Extensive training and development in both sales and soft skills.
- Active and dynamic environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Flexible work by shifts, including evenings and weekends.
- Hardworking, honest, open, friendly, enthusiastic, and learning attitude.
- Able to work under pressure to meet the sales target (both personal and team).
- Able to speak English at a conversational level all day with both customers and colleagues.
- Professional appearance and attitude.
- Eager to meet new people and deliver excellent customer service.
- Self-motivated, disciplined, and result-oriented.
- Able to convince and influence people.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
- Consulting ET’s courses and services.
- Follow and take care your customer after their registration, support them with their learning progress to build trust, and affection from students.
- Looking for new sources and ideas to approach potential customers.
- Cooperating with relevant departments to solve problems relating to students’ complaints.
- Keep up-to-date with customers’ and students’ information based on the given procedures.
- Any other assigned duties, tasks, or projects.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Attractive Bonus and % Commission.
- Meal allowance (lunch +/ dinner).
- Full insurances according to Labor code.
- 13th month salary paid.
- Oversea/ Domestic travelling (sponsor by E.T, according to policy).
- Bonus or gifts on national holidays, birthdays, marriage, newborns
- Access worldwide cultures.
- Make friends with foreigners.
- Extensive training and development in both sales and soft skills.
- Active and dynamic environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Flexible work by shifts, including evenings and weekends.
- Hardworking, honest, open, friendly, enthusiastic, and learning attitude.
- Able to work under pressure to meet the sales target (both personal and team).
- Able to speak English at a conversational level all day with both customers and colleagues.
- Professional appearance and attitude.
- Eager to meet new people and deliver excellent customer service.
- Self-motivated, disciplined, and result-oriented.
- Able to convince and influence people.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Agent
Ho Chi Minh City
JLL
Posted today
Job Viewed
Job Description
JLL supports the Whole You, personally and professionally.
JOB SCOPE
Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.
RESPONSIBILITIES
Receive and transfer telephone calls from outside promptly and effectively to the person or department concerned. Provide building basic information when required.
Receive and transfer letter/ magazine/ package to Residents or Residents’ mail boxes.
Attend all complaints/ request from the Residents and transfer to concerned department or report directly to the Customer Service Manager. Follow-up the case until its closure.
Interact with other departments such as Accounting, Technician, Cleaning, and Security
File and up-date Residents’ information.
Ensure a good
- looking, clean & tidy reception corner & lobby area.
Assist Residents with taxi/ courier services.
Control Guest in & out of the building.
Issue “Visitor”/ “Contractor” cards, to take note all information concerned guests in Logbook/ Record book.
Immediately report all unusual, risk, unsafe phenomenon that may cause fire/ explosion to Operations Manager or Engineering Dept. Carry out all other duties assigned by Customer Service Manager.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JOB SCOPE
Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management.
RESPONSIBILITIES
Receive and transfer telephone calls from outside promptly and effectively to the person or department concerned. Provide building basic information when required.
Receive and transfer letter/ magazine/ package to Residents or Residents’ mail boxes.
Attend all complaints/ request from the Residents and transfer to concerned department or report directly to the Customer Service Manager. Follow-up the case until its closure.
Interact with other departments such as Accounting, Technician, Cleaning, and Security
File and up-date Residents’ information.
Ensure a good
- looking, clean & tidy reception corner & lobby area.
Assist Residents with taxi/ courier services.
Control Guest in & out of the building.
Issue “Visitor”/ “Contractor” cards, to take note all information concerned guests in Logbook/ Record book.
Immediately report all unusual, risk, unsafe phenomenon that may cause fire/ explosion to Operations Manager or Engineering Dept. Carry out all other duties assigned by Customer Service Manager.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Executive
Ho Chi Minh City
Chi Nhánh Công Ty TNHH Aspire Lifestyles Việt Nam Tại Tp.hồ Chí Minh
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Strives to leave the customer with a positive customer experience after every contact
- Initiates outbound calls in compliance with program needs and requirements.
- Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel).
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Applies client and Group policies as applicable whenever interacting with customers.
- Is able to multi-task and prioritize in a fast-paced environment.
**Other Duties
- To abide by and uphold all Aspire Lifestyles policies and procedures.
- To carry out any other reasonable duties as requested by the line manager and other management team members.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Attractive salary
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
**REQUIRED WORK EXPERIENCE / KNOWLEDGE:
- Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking
- Have at least 2 years of experience
- Strong communication and customer service skills
- Strong at
**REQUIRED COMPETENCIES:
- Customer Service
- Possesses passion for Customer Service Excellence
- Technology
- Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools
- Communication
- Is an active listener; listens to what customers are saying both directly and indirectly
- Explains information/concepts clearly and logically, verbally and in writing
- Problem Solving
- Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems
- Able to work in a calm, logical and professional manner
- Teamwork and Collaboration
- Maintains a positive attitude toward work and others at all times
- Focuses on building strong relationships with peers and management and works well within a team environment
**REQUIRED LANGUAGES:
- Good oral and written English language skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Strives to leave the customer with a positive customer experience after every contact
- Initiates outbound calls in compliance with program needs and requirements.
- Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel).
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Applies client and Group policies as applicable whenever interacting with customers.
- Is able to multi-task and prioritize in a fast-paced environment.
**Other Duties
- To abide by and uphold all Aspire Lifestyles policies and procedures.
- To carry out any other reasonable duties as requested by the line manager and other management team members.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Attractive salary
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
**REQUIRED WORK EXPERIENCE / KNOWLEDGE:
- Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking
- Have at least 2 years of experience
- Strong communication and customer service skills
- Strong at
**REQUIRED COMPETENCIES:
- Customer Service
- Possesses passion for Customer Service Excellence
- Technology
- Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools
- Communication
- Is an active listener; listens to what customers are saying both directly and indirectly
- Explains information/concepts clearly and logically, verbally and in writing
- Problem Solving
- Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems
- Able to work in a calm, logical and professional manner
- Teamwork and Collaboration
- Maintains a positive attitude toward work and others at all times
- Focuses on building strong relationships with peers and management and works well within a team environment
**REQUIRED LANGUAGES:
- Good oral and written English language skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist
Hanoi, Hanoi
Công Ty TNHH Tư Vấn VCDP
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 11 - 13 triệu VNĐ)
WHAT WE NEED:
- To handle all incoming documents to verify the identity of customers according to the job procedures;
- To handle all incoming/outgoing customer calls;
- To handle all customer inquiries;
- To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback);
- To address customers in friendly and respectful manner according to the general principles of ethics.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Compulsory insurance and premium insurance with Bao Viet
WFH 1 day a week
Gym / Gasoline allowance
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
WHAT WE ARE LOOKING FOR:
- Fluently in speaking English, Vietnamese;
- High self-confidence, convincing, flexibility;
- Strong personality able to work independently;
- Can start immediately;
- Forex knowledge considered as advantage;
- Able to work in shifting schedule.
**THE BENEFITS:
- Competitive salary (500$ - 600$);
- Gain more knowledge about financial industry;
- Chance to be promoted to Experienced CS and Senior CS;
- Friendly team and convenient office;
- Possibility to participate in office events,.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 11 - 13 triệu VNĐ)
WHAT WE NEED:
- To handle all incoming documents to verify the identity of customers according to the job procedures;
- To handle all incoming/outgoing customer calls;
- To handle all customer inquiries;
- To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback);
- To address customers in friendly and respectful manner according to the general principles of ethics.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Compulsory insurance and premium insurance with Bao Viet
WFH 1 day a week
Gym / Gasoline allowance
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
WHAT WE ARE LOOKING FOR:
- Fluently in speaking English, Vietnamese;
- High self-confidence, convincing, flexibility;
- Strong personality able to work independently;
- Can start immediately;
- Forex knowledge considered as advantage;
- Able to work in shifting schedule.
**THE BENEFITS:
- Competitive salary (500$ - 600$);
- Gain more knowledge about financial industry;
- Chance to be promoted to Experienced CS and Senior CS;
- Friendly team and convenient office;
- Possibility to participate in office events,.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Manager
Ho Chi Minh City
Công Ty TNHH Stiebel Eltron Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Manage the day-to-day operations and ensure delivery of all client KPIs and targets.
- Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
- Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
- Provide Activity Report as Team performance report daily, weekly, and monthly basis.
- Attending Weekly Meetings with Clients to share insights and highlights of operations.
- Attending to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.
**Chức vụ**: Trưởng nhóm/Trưởng phòng
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
- Fluency inEnglish.
- Proven experience as an OperationManager or at least 2+ yearsas an Assistant Manager or Supervisor role.
- Havingexperience in Content Moderation is a plus.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
- In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
- Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
- Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
- Willingness to work a flexible schedule.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Đào Tạo Bán Hàng
Cao Đẳng
Không yêu cầu
(Mức lương: Thỏa thuận)
- Manage the day-to-day operations and ensure delivery of all client KPIs and targets.
- Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
- Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
- Provide Activity Report as Team performance report daily, weekly, and monthly basis.
- Attending Weekly Meetings with Clients to share insights and highlights of operations.
- Attending to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.
**Chức vụ**: Trưởng nhóm/Trưởng phòng
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
- Fluency inEnglish.
- Proven experience as an OperationManager or at least 2+ yearsas an Assistant Manager or Supervisor role.
- Havingexperience in Content Moderation is a plus.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
- In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
- Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
- Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
- Willingness to work a flexible schedule.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Đào Tạo Bán Hàng
Cao Đẳng
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
9