Client Success Partner/ Agile Project Manager

At Code Engine Studio, we are your digital outsourcing and technology partner, dedicated to helping clients in the USA, Canada, Europe, and Southeast Asia transform their ideas and strategies into high-end digital products. Our international team is made up of passionate individuals who believe that excellence stems from within. When you become a part of our family, we care not just about what you do, but who you are. Our vision is to empower our employees to reach their fullest potential by nurturing both their skills and character.

We take immense pride in fostering a remarkable company culture that uplifts our team, believing that together, there's no limit to what we can achieve. Beyond our work, we are committed to giving back to our community through various community service programs.

Website:  codeenginestudio.com

Facebook:  fb.com/codeengine

We provide development and consultation services using a wide range of technologies, including React, Node.js, PHP, Drupal, and Java. Additionally, we are proud partners with Acquia and Liferay, enabling us to deliver even greater value to our clients.

At Code Engine Studio, we're not just a technology partner; we're a passionate and dedicated team ready to turn your visions into reality.

• Advocates for Clients
  • Build and maintain strong relationships with clients, acting as their main point of contact within our organization.
  • Listen to client feedback and concerns, ensuring their needs are understood and addressed promptly.
  • Advocate for clients' interests within the company, working to resolve issues and enhance their overall experience.
• Coordinate Tasks with Development team:
  • Collaborate with the development team to align their specific solutions and enhancements with client's objectives efficiently
  • Provide clients with timely updates on the status of their development requests.
• Billing/Invoicing:
  • Understand and keep track of the project's budget
  • Work with the finance department to streamline the billing process and improve transparency.
• Clarifies and Enables Partnership between CES and Client:
  • Act as a bridge between CES and clients, ensuring clear communication and understanding on particular projects. 
  • Facilitate regular meetings or check-ins to review progress and address concerns
  • Follow up on renewals, encourage upsells and cross-sells.
• Business Analysis:
  • Collaborate with clients and stakeholders to understand business objectives and requirements.
  • Define and prioritize the product backlog, qualify acceptance criteria, ensuring alignment with business goals and user need
  • Conduct sprint planning, backlog grooming, and regular demos, gathering feedback, and prioritizing features based on client input, etc
• Health Check Report:
  • Generate and provide detailed team’s health check reports to the Auditor, focusing on sprint and monthly project health in terms of team performance and client satisfaction
  • Work with project teams and clients to implement action plans based on the health check findings and improvement recommendation from the Auditor team
    

• Minimum of 3 years of experience in team leadership or management 
• Proven experience in a client success, software project management, or related scrum master role. 
• Excellent communication and interpersonal skills. 
• Fluent English skills  
• Strong project management and organizational abilities. 
• Familiarity with billing and invoicing processes. 
• Problem-solving and conflict resolution skills. 
• Ability to work collaboratively with cross-functional teams.

• Client-focused and dedicated to ensuring client satisfaction. 
• Highly organized and detail-oriented. 
• Excellent time management and multitasking skills. 
• Empathetic and attentive to client needs and concerns. 
• Results-driven and motivated to achieve client success.

These responsibilities reflect the varying roles and expectations within our development team, emphasizing teamwork, technical excellence, and a dedication to delivering outstanding software solutions to our clients worldwide.

• Enjoy a fun and open family-like work environment. 
• Receive an excellent salary package that includes a 13th-month bonus and the potential for up to an additional 2 months of performance bonuses. 
• Benefit from an additional health and training allowance that is renewed yearly. 
• Enjoy a standard 5-day work week (Monday to Friday). 
• Overtime is case-specific, with benefits like extra pay or rest time as needed for client requests, prioritizing your work-life balance. 
• Take advantage of extra days off, including time off during Christmas, and the possibility of up to 5 days for sickness leave. 
• Invest in your personal and career development with 2 hours per week of English classes and weekly soft skills training during work hours. 
• Enjoy the convenience of a daily free lunch provided at the office and exciting monthly team social events. 
• Explore the world with opportunities to travel to other countries for training and work assignments. 
• Thrive in a fully English-speaking environment while working with clients from the USA, Canada, Europe, and Southeast Asia on portfolio piece projects for exceptional clients. 
• Relocation budget available for eligible candidates.

These benefits reflect our commitment to creating a positive and supportive workplace where you can grow professionally and personally while enjoying a great work-life balance.