Customer Service Representative (Proficient in Vietnamese, English and Chinese languages)

Full Job Description

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter! 

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

** URGENT HIRING **

At DuPont , we are working on things that matter, whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with a collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?  

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!  

Get to know our Purpose  and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Get to Experience  a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Have the Opportunity  to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Summary:

Laird Performance Material (A DuPont Business) is looking for a new team member to join our team as a full-time position located in Bac Ninh province .

We are currently seeking a Customer Service Representative who will be responsible for managing various aspects of pricing, quotations, delivery transactions, and customer support. The ideal candidate will possess excellent organizational and communication skills, as well as the ability to handle customer complaints and provide effective solutions.

Job Responsibilities:

Responsibilities will include but will not be limited to

Key Responsibilities:

• Manage pricing and quotation processes in a timely manner, ensuring accuracy and efficiency.
• Oversee smooth delivery transactions with related parties, promptly addressing any issues that arise and suggesting appropriate improvement actions to prevent future occurrences.
• Handle customer complaints by liaising with both internal parties and external customers, ensuring proper actions are taken and providing satisfactory solutions.
• Provide support as per requests or assignments

Job Qualifications:

Requirements:

Education

• Bachelor’s Degree in any field

Skills and competencies:

• Minimum of 2 years of experience in customer service or a related field, demonstrating a strong understanding of customer-centric practices and problem-solving abilities.
• Proficiency in both written and spoken English and Chinese languages, enabling effective communication with diverse stakeholders.
• Strong business acumen and the ability to understand and navigate complex operational environments.
• Excellent interpersonal skills, allowing you to collaborate seamlessly with internal and external stakeholders.
• Exceptional written and verbal communication skills, with the ability to convey information clearly and concisely.
• Self-motivated and capable of working independently, taking ownership of tasks and delivering results

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