Guest Service Agent
Job Details
Full Job Description
Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Job Description
The
primary responsibility of a guest service agent is to provide
expertise services in a courteous manner. You are responsible for
taking reservations, greeting and registering guests, providing
outstanding guest service during their stay, and settling the guest’s
account upon completion of their stay.
You will handle all guest
enquires, requests and comments promptly and efficiently, ensuring
their stay in the hotel is to their satisfaction.
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
- Japanese language communication skill is prefered
Guest Service Agent
Minor International
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