Manager, Agency Business Management

Full Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Job Description

The opportunity

This role will work with Regional Heads/Regional Directors at sales locations/regions to drive business growth and ensure the quality of business in term of recruitment, sales activities and business conduct.

Responsibilities

• Working with agency to ensure the key strategic priorities are carried out thoroughly among the sales regions

• Frequently visiting sales offices to join and observe agency meeting, training, etc. to ensure the business activities are aligned with our strategic priorities.

• Keeping track of the leading indicators such as agency office attendance, meeting attendance, skill training attendance, recruitment COP, JFW, key activities schedules, etc.

• Performing analysis to monitor sales/recruitment quality

• Prepare monthly business quality forecast by regions identifying potentially risky sales location

• Reviewing Key Risk Indicators – KRI with PSM+/RD+ and following up on the agreed action plan

• Getting a clear picture on potential misconduct/fraud cases found in various risk analysis reports

• Monitoring the red flag cases identified various risk analysis reports

• Escalating potential misconduct, fraud, red flag cases, and unpleasant office environment on monthly basis, etc.

• Preparing and conducting risk and business conduct sharing for PSM+ and agency leaders

• Reminding all agency leaders and PSM+ completed the mandatory compliance and risk training sessions

How will you create impact?

• You can create impact on driving the activities among the agency.

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Understanding of business culture and behavior.

• Good managemnet & Leadership skills

• Strong problem-solving and analytical skills

• Results oriented, with the ability to manage competing priorities and projects.

• Strong stakeholder management skills

• Excellent interpersonal and relationship building skills

• Strong written, verbal Vietnamese, and in English preferred.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John   Hancock , we embrace our diversity. We strive to attract,  develop   and  retain   a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,  colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.  

It is our priority to remove barriers to  provide   equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .  All information shared during the accommodation request process will be stored and used in a manner that is consistent with  applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .