(Senior) Training & Marketing Excellence Manager

Full Job Description

(Senior) Training & Marketing Excellence Manager

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. Then AstraZeneca might be the one for you!

About AstraZeneca and AstraZeneca Vietnam

AstraZeneca

AstraZeneca (LSE/STO/Nasdaq: AZN) is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines in Oncology, Rare Diseases and BioPharmaceuticals, including Cardiovascular, Renal & Metabolism, and Respiratory & Immunology. Based in Cambridge, UK, AstraZeneca operates in over 100 countries and its innovative medicines are used by millions of patients worldwide. Please visit astrazeneca.com and follow the Company on Twitter @AstraZeneca.

AstraZeneca Vietnam

As a Foreign Invested Enterprise with over 550 members, AstraZeneca is investing into Vietnam 310 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the domestic biopharmaceutical R&D and manufacturing capabilities.

Over the last three decades accompanying Vietnam’s sustainable development, AstraZeneca has run several impactful programmes in collaboration with the Government, Ministry of Health and healthcare partners to promote disease awareness, prevention and early detection. In recent years, AstraZeneca Vietnam has received several certificates of merit from the Prime Minister and Minister of Health, for excellent contributions to Vietnam’s vaccine diplomacy, fight against COVID-19 and advancement of cancer treatment and disease awareness. The company has also been recognized among Vietnam’s Top 100 Best Places to Work (2018 – 2022) with various other industry awards from BritCham, EuroCham, and government agencies.

What you’ll do

Job Description / Capsule

Develop field force & marketing capabilities (skills, behaviour, knowledge) to ensure continuous improvement of our field force & marketing performance/activities to positively influence customer’s prescribing behaviour, delivering performance and building AZ’s long-term business.

Performing all training and facilitates field Force & marketing training activities. This includes planning and implementing all training programs and training events related to marketing knowledge, product knowledge, customer adoption skills, role- plays and skill development activities & workshops.

The role will drive marketing best practices and tools across Business Units in line with Global/ Regional Commercial Excellence guidelines and materials.

Typical Accountabilities

(bullet point list)

FF Training Manager

1/ Training and Team Development

• Collating field force training requirements identified through training needs analysis (field development forms, performance review, attendance at FF meetings etc.)
• Attending all global, regional meetings/trainings to learn new courses & localize them for best outcomes
• Formulating a training framework, training plan and road map for different seniority levels with clear objectives, KPIs for structured and integrated development of the field force aligned with the competency frameworks
• Organizing & delivering field force training programs and delivery is in an interactive and timely fashion.
  • For newcomers ensuring they fully equip all skills & knowledge requirement
  • For experienced field force ensuring the key behaviours/ competencies are continuing to develop
• Collaborate with marketing in the development of product refresh training, handling objections, presentation…for current & new brands/indication launches.
• Reinforce the skills application by participating in field activities, triple coaching, team role play/ presentation…  
• Under alignment from FF Manager’s and Line Manager, provide in-field training support for MR’s
• Understand and disseminate the AZ Code of Conduct during training
• Running FF skills assessment, product knowledge assessment & generating insight reports incorporating performance against benchmarks and remedial actions required.
• Conduct/participate in other department training program where appropriated.

Marketing Excellence Manager

Drive strategic Brand planning process , Brand execution plan & Business review meetings in line with Global/ regional recommendations and timelines and Frameworks. Prepare & coordinate internal process for these events with the participation of the cross-functional team & region Conducting MSP assessment & analysis annually &  tracking Degree learning  Reinforce the learning culture among marketers on Degreed marketing hub, Omnichannel, global/regional programs…: monitoring the learning progress & sharing among team Launch excellence : support the Launch readiness meetings & can guide Mktg team on the usage of tracking tools Monitoring the budget of MEX function according to corporate demands and schedule Perform other tasks related to MEX responsibilities when needed

 Reporting/ Administration

• Record and update on-time commercial training metrics, e.g. training summary reports, individual training records, etc for management information
• Administration of on-going learning progress and knowledge tests
• Distribute pre- & post-course action plans for all training participants seeking active contribution from trainees and line managers

 Personal Development  

• Develop behaviours leading to enhanced effectiveness as outlined in Field Force Trainer Competency Framework
• Identify areas for self-development and own/discuss IDP with clear actions timeline
• Attend & participate in field force/ marketing meetings
• Continuous update the environment changes that leading to new skills requirement for yourself & for commercial team
• Related Products/TA knowledge is required

Education, Qualifications, Skills and Experience

Essential

• Bachelors degree and or pharmaceutical/medical university degree. Masters of Marketing or Business degree preferable.
• Minimum of 5 years in sales and or training manager with preferable for marketing experience in pharmaceutical or healthcare industry
• Have excellent interpersonal and people management skills, able to develop and maintain strong relationships with stakeholders .
• Be a good influencer, good at engaging with stakeholders
• Thorough understanding of market dynamics Demonstrated ability to lead, manage, coach, and develop
• Be a consummate marketing & sales professional with an excellent eye for detail, able to handle multiple projects adeptly and possessed of great amounts of energy and drive
• Experience in other commercial areas of the business
• Excellent written and verbal English

Desirable

• Advanced degree
• Experience in similar position in MNC Pharmaceutical company
• Experience developing high level training programs.
• Effective Communication & Interpersonal skills
• Training & Marketing experience
• Patience
• Open minded
• Customer centric

At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and fuel your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and is always committed to lifelong learning, growth, and development. We’re on an exciting journey to pioneer the future of healthcare.

We provide driven packages and benefits for proficient and qualified candidates; a winning dream team and colleagues who share ONE values, ideas, and goals.

If you are already inspiring yourself to join our dream team, we can’t wait to hear from you.

If you are ready to bring new insights and fresh thinking to the table, Brilliant! We have one seat available, and we hope it’s yours.

If you’re curious to know more then please take initiative to We encourage your application.

Visit our website

Follow us on LinkedIn

Contact us via

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.