Technical Service Specialist

Full Job Description

Single or Multiple Accounts / 1 technology - Works Independently, troubleshoot and make decisions. With support, undertake pre- and post-sales technical support including commissioning, installation, testing and maintenance service to customers. Coordinate, investigates, and recommends new business tools for users.

You will report directly to Assistant Technical Manager.

Principal Accountabilities:

Manage and develop Transco – GI (North) Technical Service in Vietnam market meeting customer service expectation and requirement.

Key Responsibilities

1. Implement technical service procedures and standards

2. Support technical service to ensure service on time and meet customer requirements and expectations.

3. Co-operate to investigation and reporting of customer line product complaints. This involves independently calling upon customers to determine scope of problem for either on the spot or follow-up laboratory resolution.

4. Help provide technical service to customers in the entire paint process to meet required online quality and cost targets by ensuring the performance of Transco-GI (North) PPG paint products.

5. Coordinate and support introduction trials of new and modified technology at customer plants to ensure they meet expectations

6. Coordinate and make decision with PPG’s Technical team in ensuring PPG’s paint formulae are reproducible with appropriate testing regimes to result in right first-time production conforming to customer requirements.

7. Comply with Company & statutory E&HS regulations & quality systems.

Qualifications

• Years of experience: Min 4 year(s) in Coil or GI, CE/EM coating or Industrial coating

• Minimum career level: - Minimum 4 years working experience for industrial coating

• Minimum education level: Bachelors College / University graduated in Chemical.

• Proactive- and in a dynamic & challenging environment- Good interpersonal & communication skills, verbal & written English and local languages

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.