535 Customer Service & Helpdesk jobs in Vietnam
Remote Customer Success Manager
70000 An Thanh
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Our dynamic technology firm is searching for a dedicated and client-focused Remote Customer Success Manager. This fully remote position allows you to make a significant impact from anywhere, primarily supporting our valued clients located across Vietnam. You will be the primary point of contact for a portfolio of clients, ensuring they achieve their desired outcomes while using our innovative software solutions. Your role involves building strong relationships, understanding client needs deeply, and proactively guiding them towards success. This includes onboarding new clients, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring high levels of client retention and satisfaction. The ideal candidate possesses exceptional communication, problem-solving, and interpersonal skills. Responsibilities include conducting regular check-ins with clients, gathering feedback, and advocating for their needs internally. You will also be responsible for tracking client health metrics, identifying at-risk accounts, and implementing retention strategies. Proactive engagement in educating clients about new features and best practices is crucial. A Bachelor's degree in Business, Marketing, or a related field is preferred. A minimum of 3 years of experience in customer success,
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Customer Service & Technical Support Specialist
550000 Hoa Sơn
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Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to assist customers with inquiries and technical issues. This role is vital for ensuring customer satisfaction and providing timely resolutions. You will be responsible for responding to customer requests via phone, email, and chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. The ideal candidate will possess excellent communication skills, a patient demeanor, a knack for problem-solving, and a strong understanding of technical concepts relevant to our client's products or services. You will be part of a supportive team environment in Da Nang, Da Nang, VN , contributing to a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Provide exceptional customer support via multiple communication channels (phone, email, chat).
- Respond to customer inquiries regarding product usage, troubleshooting, and general information.
- Diagnose and resolve technical issues efficiently and effectively.
- Guide customers through product features and functionalities.
- Escalate unresolved issues to senior support staff or relevant departments.
- Maintain accurate records of customer interactions and issues in the CRM system.
- Identify recurring customer issues and provide feedback to the product development team.
- Contribute to the development of knowledge base articles and FAQs.
- Adhere to company policies and procedures for customer service.
- Strive to achieve high customer satisfaction ratings.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- Familiarity with common operating systems and software applications.
- Patience, empathy, and a customer-centric approach.
- Ability to work effectively in a hybrid work model in Da Nang, Da Nang, VN .
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Customer Service & Helpdesk Lead
10000 An Cu, An Giang
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Our client , a prominent technology solutions provider, is looking for an experienced and motivated Customer Service & Helpdesk Lead to manage our support operations in Hanoi, Hanoi, VN . This role is essential for ensuring high levels of customer satisfaction by providing efficient and effective technical support and resolving customer inquiries promptly. You will lead a team of helpdesk professionals, overseeing daily operations, providing training, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have a strong background in customer service management, technical troubleshooting, and team leadership.
Key responsibilities include managing incoming support requests via phone, email, and ticketing systems, diagnosing and resolving technical hardware and software issues, and escalating complex problems to the appropriate departments. You will be responsible for creating and maintaining a knowledge base of common issues and solutions, as well as developing support documentation and training materials for both the team and end-users. Motivating and guiding your team to achieve performance targets, conducting performance reviews, and fostering a positive team culture are crucial aspects of this role. We are seeking a proactive individual with excellent communication, problem-solving, and interpersonal skills. Experience with CRM software and helpdesk ticketing systems is required. A commitment to delivering exceptional customer service and continuously improving support processes is paramount. This position offers a challenging yet rewarding environment for a customer-focused leader.
Qualifications:
Key responsibilities include managing incoming support requests via phone, email, and ticketing systems, diagnosing and resolving technical hardware and software issues, and escalating complex problems to the appropriate departments. You will be responsible for creating and maintaining a knowledge base of common issues and solutions, as well as developing support documentation and training materials for both the team and end-users. Motivating and guiding your team to achieve performance targets, conducting performance reviews, and fostering a positive team culture are crucial aspects of this role. We are seeking a proactive individual with excellent communication, problem-solving, and interpersonal skills. Experience with CRM software and helpdesk ticketing systems is required. A commitment to delivering exceptional customer service and continuously improving support processes is paramount. This position offers a challenging yet rewarding environment for a customer-focused leader.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or IT helpdesk support, with at least 1 year in a lead or supervisory role.
- Proven experience managing a helpdesk team and overseeing support operations.
- Strong technical knowledge of computer hardware, software, operating systems, and network troubleshooting.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Excellent customer service, communication, and interpersonal skills.
- Ability to train and mentor team members effectively.
- Strong organizational and time management skills.
- Patience and a customer-centric attitude.
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2
Senior Customer Success Manager
38000 Thai Binh , Thai Binh
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Our client, a rapidly growing SaaS company, is seeking a proactive and experienced Senior Customer Success Manager to join their client-facing team. This hybrid role requires a blend of remote work and occasional office presence, focusing on building and maintaining strong client relationships to ensure maximum value realization from their platform.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of key enterprise clients, fostering strong, long-term relationships.
- Onboard new clients, ensuring a smooth and successful implementation process.
- Proactively engage with clients to understand their business goals and ensure they are maximizing the value of our product.
- Conduct regular business reviews and strategy sessions with clients.
- Identify opportunities for client growth, upsell, and cross-sell.
- Monitor client health metrics and proactively address any potential churn risks.
- Serve as the primary point of contact for escalated client issues, coordinating with internal teams to ensure timely resolution.
- Educate clients on new features, best practices, and product updates.
- Gather client feedback and advocate for their needs internally to influence product roadmap.
- Develop and share best practices for client engagement and product utilization.
- Achieve and exceed retention and expansion targets for your client base.
- Contribute to the development of customer success playbooks and resources.
- Collaborate with sales and product teams to ensure a seamless customer journey.
- Track and report on key customer success metrics and outcomes.
- Empower clients to become product advocates.
- Provide strategic guidance to clients on leveraging the platform for their business objectives.
- Resolve complex client challenges through effective problem-solving and resourcefulness.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in Customer Success,
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3
Senior Customer Support Specialist - Technical
39000 Thai Binh , Thai Binh
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Our client is seeking a dedicated and technically adept Senior Customer Support Specialist to join their customer service team in Thai Binh, Thai Binh, VN . This role involves providing high-level technical assistance and ensuring exceptional customer satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, troubleshooting complex hardware, software, and connectivity issues.
- Diagnose and resolve customer issues efficiently, escalating unresolved problems to higher-level technical support or engineering teams.
- Educate customers on product features, functionalities, and best practices to enhance their experience.
- Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product development and quality assurance teams for improvement.
- Train and mentor junior customer support representatives on technical aspects and effective problem-solving techniques.
- Manage customer inquiries and complaints, ensuring timely and satisfactory resolutions.
- Monitor support queues and respond to customer requests within established service level agreements (SLAs).
- Contribute to the development and improvement of customer support processes and tools.
- Analyze customer feedback and support metrics to identify trends and areas for enhancement.
- Build strong customer relationships and ensure a high level of customer loyalty.
- Stay up-to-date with product updates, new features, and technical advancements.
- Handle sensitive customer information with discretion and professionalism.
- Collaborate with other departments to ensure a seamless customer experience.
- Participate in quality assurance reviews of customer interactions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in a technical customer support role, preferably in a senior capacity.
- Proven expertise in troubleshooting hardware, software, and network issues.
- Excellent understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong analytical and problem-solving skills with the ability to think logically.
- Exceptional communication, listening, and interpersonal skills.
- Ability to explain technical concepts to non-technical users clearly and patiently.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A customer-centric approach with a passion for helping others.
- Ability to work effectively in a team environment and under pressure.
- Experience in training or mentoring junior staff is a plus.
- Must be legally authorized to work in Vietnam.
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4
Customer Success Manager - Remote
42000 Hoang Hoa
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Our client, a rapidly growing SaaS company revolutionizing the customer service industry, is looking for a highly motivated and client-focused Customer Success Manager to join their fully remote team. In this role, you will be instrumental in fostering strong, long-term relationships with our clients, ensuring they maximize the value derived from our innovative platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing engagement to drive retention and growth. Your responsibilities include understanding client business objectives, proactively identifying opportunities for them to leverage our services more effectively, and addressing any challenges they may encounter. This position requires excellent communication, problem-solving, and organizational skills, along with a deep understanding of customer relationship management principles. You will collaborate closely with sales, product, and support teams to ensure a seamless customer experience. We are looking for individuals who are passionate about helping businesses succeed and possess a proven ability to manage a portfolio of accounts, drive product adoption, and reduce churn. The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, coupled with at least 3 years of experience in customer success,
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5
Customer Success Manager - Tech Support
52000 Phan Thiet, Binh Thuan
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Our client is looking for a proactive and customer-centric Customer Success Manager to join their team in Phan Thiet, Binh Thuan, VN . This role is crucial for ensuring our clients maximize the value they receive from our products and services, fostering strong, long-term relationships and driving customer satisfaction and retention. Responsibilities include onboarding new customers, providing ongoing support and training, and proactively identifying opportunities to enhance customer experience. You will act as a primary point of contact, addressing customer inquiries, resolving technical issues, and escalating complex problems when necessary. The Customer Success Manager will also gather customer feedback to inform product development and service improvements. The ideal candidate will have a Bachelor's degree in a relevant field, coupled with 3-5 years of experience in customer success,
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Remote Customer Success Manager
53000 Thuy Van
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WhatJobs is actively seeking a proactive and client-focused Remote Customer Success Manager to join our dynamic team. This fully remote position is crucial for ensuring our clients achieve their desired outcomes while using our products and services. Our client is looking for an individual who excels in building and maintaining strong, long-term relationships. You will be the primary point of contact for a portfolio of clients, responsible for onboarding, driving adoption, identifying upsell opportunities, and ensuring high levels of client satisfaction and retention. Key responsibilities include understanding client needs, providing proactive support, resolving issues efficiently, and advocating for clients internally. Excellent communication, problem-solving, and interpersonal skills are essential for success in this remote role. You must be comfortable using virtual communication tools and CRM software. The ideal candidate is organized, detail-oriented, and possesses a passion for helping customers succeed. You will be instrumental in gathering client feedback to inform product development and service improvements. This is an excellent opportunity to contribute to a client-centric organization and build a rewarding career in customer success, all within a flexible, remote work environment. We value individuals who are proactive, empathetic, and dedicated to delivering exceptional customer experiences.
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7
Customer Support Specialist, Tier 2 Technical Assistance
37000 Nam Dinh , Nam Dinh
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Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to provide Tier 2 technical assistance. This hybrid role requires a balance of remote work and occasional on-site presence, offering flexibility while ensuring critical support needs are met. You will be responsible for resolving complex customer issues, troubleshooting technical problems, and ensuring customer satisfaction with our client's products and services. This position requires excellent communication skills, strong problem-solving abilities, and a deep understanding of technical support processes. You will be the escalation point for customer inquiries that cannot be resolved by Tier 1 support.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex issues that require in-depth troubleshooting.
- Diagnose and resolve software and hardware problems, guiding customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Document all customer interactions and resolutions accurately in the CRM system.
- Create and maintain a knowledge base of common issues and their solutions.
- Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Assist in training and mentoring Tier 1 support staff.
- Ensure timely and effective resolution of all customer inquiries and issues.
- Proactively communicate with customers regarding the status of their support requests.
- Contribute to the development of support policies and procedures.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a customer support role, with at least 1 year in a Tier 2 or technical support capacity.
- Proven ability to troubleshoot and resolve complex technical issues related to software or hardware.
- Excellent communication, active listening, and customer service skills.
- Proficiency in using help desk software and CRM systems.
- Strong understanding of operating systems, common software applications, and basic networking concepts.
- Ability to explain technical information clearly and concisely to non-technical users.
- Adaptability to a hybrid work model, including reliable internet access for remote work.
- Problem-solving aptitude and a patient, methodical approach.
- Team-oriented with a willingness to collaborate and share knowledge.
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8
Remote Customer Support Specialist - Technical
700000 An Thanh
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Our client is seeking a technically adept and customer-focused Remote Customer Support Specialist to provide exceptional assistance to their user base. This fully remote role is critical for ensuring customer satisfaction by resolving technical inquiries and issues promptly and effectively. You will be the primary point of contact for customers seeking support via multiple channels, including email, chat, and phone. Responsibilities include diagnosing and troubleshooting technical problems, guiding users through product features and functionalities, and escalating complex issues to higher-level support teams or development. The ideal candidate will possess strong technical aptitude, excellent communication and interpersonal skills, and a patient, empathetic approach to customer service. You should be proficient in using helpdesk software and ticketing systems, with the ability to document solutions and maintain accurate customer records. A deep understanding of the company's products and services is essential, along with the ability to explain technical concepts in clear, understandable terms. We are looking for a highly motivated individual who is proactive in identifying common customer issues and contributing to knowledge base articles or FAQs. This is an outstanding opportunity to support customers remotely, contribute to product improvement by relaying user feedback, and build a rewarding career in customer support within a growing technology-focused company.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via email, chat, and phone.
- Diagnose and resolve customer issues related to product functionality and performance.
- Guide users through troubleshooting steps and provide clear instructions.
- Escalate complex technical issues to appropriate internal teams.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Identify trends in customer inquiries and provide feedback to product and engineering teams.
- Ensure a high level of customer satisfaction through excellent service.
- Adhere to established service level agreements (SLAs).
- Stay updated on product knowledge and support best practices.
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in customer support or technical support roles.
- Proficiency with helpdesk software and ticketing systems.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, listening, and interpersonal skills.
- Patient and empathetic demeanor when interacting with customers.
- Ability to explain technical concepts clearly and concisely.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable internet connection and a dedicated workspace.
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