1 267 Customer Service & Helpdesk jobs in Vietnam
Customer Success Manager
90000 Rach Gia, Kien Giang
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Job Description
Our client is seeking a proactive and dedicated Customer Success Manager to join their vibrant team in **Rach Gia, Kien Giang**. This role is integral to ensuring our customers achieve their desired outcomes while using our products and services. You will be the primary advocate for clients, building strong relationships, understanding their business needs, and driving adoption and retention. Your expertise in customer service, combined with a strategic mindset, will be key to fostering long-term partnerships and maximizing customer value.
Key Responsibilities:
Qualifications:
This role requires on-site presence in **Rach Gia, Kien Giang**, offering a collaborative office environment. Join a growing company dedicated to empowering its clients.
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
- Understand customer goals and map our solutions to their business objectives.
- Onboard new customers, ensuring a smooth transition and setting them up for success.
- Monitor customer health and proactively identify opportunities for engagement and potential churn risks.
- Conduct regular check-ins, business reviews, and strategy sessions with clients.
- Provide training and ongoing support to help customers maximize the value of our offerings.
- Act as a liaison between customers and internal teams (e.g., product, sales, support) to address inquiries and resolve issues.
- Identify opportunities for upselling and cross-selling based on customer needs and business goals.
- Gather customer feedback and insights to inform product development and service improvements.
- Track key customer success metrics and report on progress to management.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in customer success, account management, or a similar client-facing role.
- Proven ability to build and maintain strong relationships with diverse stakeholders.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Proactive and results-oriented approach with a focus on customer satisfaction.
- Understanding of SaaS products or relevant industry experience is a plus.
- Must be based in or willing to relocate to **Rach Gia, Kien Giang**.
This role requires on-site presence in **Rach Gia, Kien Giang**, offering a collaborative office environment. Join a growing company dedicated to empowering its clients.
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0
Senior Technical Support Specialist
10000 An Cu, An Giang
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Our client, a rapidly growing technology firm based in Hanoi, Hanoi, VN , is seeking a highly skilled and experienced Senior Technical Support Specialist to join their customer service team. This hybrid role offers the perfect blend of remote work flexibility and in-office collaboration. The ideal candidate will possess a deep understanding of complex technical issues, exceptional problem-solving abilities, and a strong commitment to providing outstanding customer support. You will be responsible for troubleshooting and resolving advanced technical problems for clients, providing guidance on product usage, and escalating complex issues to the appropriate engineering teams. This role requires a proactive approach to customer satisfaction and the ability to communicate technical information clearly and concisely to both technical and non-technical users. Key responsibilities include providing Tier 2 and Tier 3 technical support via phone, email, and chat. Diagnosing and resolving hardware, software, and network issues. Creating and maintaining comprehensive knowledge base articles and troubleshooting guides. Collaborating with product development and engineering teams to identify and report bugs and suggest product improvements. Mentoring and training junior support staff is also a key aspect of this role. A Bachelor's degree in Computer Science, Information Technology, or a related field is required. A minimum of 5 years of experience in a technical support role, preferably in a senior capacity, is essential. Strong proficiency in operating systems (Windows, macOS, Linux), networking protocols, and common software applications is a must. Experience with CRM systems and ticketing platforms is expected. Excellent analytical, diagnostic, and problem-solving skills are critical. Outstanding communication, interpersonal, and customer service skills are required. Certifications such as CompTIA A+, Network+, or CCNA are highly desirable. The ability to work independently and as part of a team in a fast-paced environment is crucial. If you are passionate about technology and dedicated to ensuring a positive customer experience, we encourage you to apply for this exciting opportunity.
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Lead Customer Success Manager (Remote)
660000 Hoi An
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Our client is looking for a passionate and experienced Lead Customer Success Manager to drive exceptional customer experiences and foster long-term loyalty. This is a fully remote position, offering flexibility and the opportunity to connect with a global customer base.
Responsibilities:
The ideal candidate will have a deep understanding of customer success principles, excellent communication and negotiation skills, and a proven ability to build rapport with diverse clients. You should be a strategic thinker, adept at problem-solving, and passionate about advocating for customer needs. Experience managing a team and driving initiatives within a remote setting is highly valued. This role requires a proactive, empathetic, and results-driven individual who thrives in a fast-paced environment.
Qualifications:
Join our client and play a pivotal role in ensuring our customers achieve their desired outcomes. This remote position supports our operations in Buon Ma Thuot, Dak Lak, VN and beyond.
Responsibilities:
- Develop and implement strategies to maximize customer satisfaction, retention, and growth.
- Manage a portfolio of key customer accounts, building strong relationships and understanding their evolving needs.
- Proactively identify opportunities for customers to gain more value from our client's products and services.
- Conduct regular business reviews with customers to assess their progress and identify areas for improvement.
- Serve as the primary point of contact for customer escalations, ensuring timely and effective resolution.
- Collaborate with sales, product, and support teams to ensure a seamless customer journey.
- Onboard new customers, providing training and resources to ensure successful adoption.
- Monitor customer health metrics and implement interventions to mitigate churn risks.
- Contribute to the development of customer success best practices and playbooks.
- Mentor and guide junior customer success managers, fostering a culture of excellence.
- Gather customer feedback and provide insights to the product and marketing teams.
The ideal candidate will have a deep understanding of customer success principles, excellent communication and negotiation skills, and a proven ability to build rapport with diverse clients. You should be a strategic thinker, adept at problem-solving, and passionate about advocating for customer needs. Experience managing a team and driving initiatives within a remote setting is highly valued. This role requires a proactive, empathetic, and results-driven individual who thrives in a fast-paced environment.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer success, account management, or a related client-facing role.
- Proven track record of managing key accounts and exceeding retention and growth targets.
- Strong understanding of customer success methodologies and best practices.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to analyze data, identify trends, and develop data-driven strategies.
- Strong problem-solving and conflict-resolution skills.
- Experience in managing and mentoring a team is a plus.
- Self-motivated and able to work effectively in a remote, independent setting.
Join our client and play a pivotal role in ensuring our customers achieve their desired outcomes. This remote position supports our operations in Buon Ma Thuot, Dak Lak, VN and beyond.
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2
Senior Technical Support Specialist (Remote)
550000 Da Nang , Da Nang
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Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to provide advanced technical assistance and resolve complex issues. This is a fully remote position, enabling you to assist customers from the comfort of your home.
Responsibilities:
The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for helping customers. You should be able to explain complex technical concepts in a clear and understandable manner. Exceptional communication and interpersonal skills are essential for interacting with a diverse customer base in a remote setting. Experience with ticketing systems and remote support tools is required. A proactive approach to learning new technologies and problem-solving is highly valued.
Qualifications:
This is a rewarding opportunity to be a key player in ensuring customer success and satisfaction. Join our client and contribute your expertise remotely, supporting their business operations serving the Da Nang, Da Nang, VN area and beyond.
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for our client's software products and services via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical problems efficiently and effectively.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed information.
- Create and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Assist in training junior support staff and share technical expertise.
- Identify recurring issues and provide feedback to product management and development teams for potential improvements.
- Manage customer expectations and provide timely updates on issue resolution progress.
- Participate in on-call rotations to provide support outside of standard business hours as needed.
- Contribute to the continuous improvement of support processes and tools.
- Ensure a high level of customer satisfaction by delivering exceptional support.
The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for helping customers. You should be able to explain complex technical concepts in a clear and understandable manner. Exceptional communication and interpersonal skills are essential for interacting with a diverse customer base in a remote setting. Experience with ticketing systems and remote support tools is required. A proactive approach to learning new technologies and problem-solving is highly valued.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support or a similar role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience troubleshooting complex software and hardware issues.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent written and verbal communication skills, with the ability to articulate technical solutions clearly.
- Strong analytical and problem-solving abilities.
- Ability to work independently, manage time effectively, and handle multiple priorities in a remote environment.
- Customer-centric attitude with a focus on delivering outstanding service.
This is a rewarding opportunity to be a key player in ensuring customer success and satisfaction. Join our client and contribute your expertise remotely, supporting their business operations serving the Da Nang, Da Nang, VN area and beyond.
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Remote Customer Support Specialist - Technical
60000 Hoi An
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Our client is looking for a dedicated and technically proficient Remote Customer Support Specialist to join their growing support team. This role is a fully remote position, allowing you to work from the comfort of your own home. You will be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries and resolving problems efficiently. Key duties include:
Requirements:
- Providing first-line technical support to customers via phone, email, and live chat.
- Diagnosing and troubleshooting software and hardware issues.
- Guiding customers through step-by-step solutions for technical problems.
- Escalating complex issues to higher-level support teams when necessary.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Contributing to the knowledge base by creating and updating support articles and FAQs.
- Identifying recurring customer issues and providing feedback to the product development team for continuous improvement.
- Maintaining a high level of customer service and professionalism at all times.
- Keeping up-to-date with product updates and new features to provide accurate support.
- Achieving and exceeding performance metrics for response time, resolution rate, and customer satisfaction.
Requirements:
- Proven experience in a customer service or technical support role.
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- Self-motivated and able to work independently with minimal supervision.
- A stable internet connection and a dedicated, quiet workspace.
- High school diploma or equivalent; further technical certifications are a plus.
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4
Lead Customer Success Manager - SaaS
600000 Nghia Hoa
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Our client is looking for a proactive and experienced Lead Customer Success Manager to spearhead their customer support initiatives. This is a fully remote position, offering flexibility and the opportunity to work from any location. As a Lead CSM, you will be instrumental in ensuring our clients achieve their desired outcomes while using our products. You will manage a portfolio of key accounts, fostering strong relationships and driving customer retention and growth. Your responsibilities will include:
The ideal candidate will have a Bachelor's degree in Business, Communications, or a related field, with at least 6 years of experience in customer success, account management, or a related client-facing role, preferably within the SaaS industry. Proven experience in managing enterprise-level accounts and demonstrating a strong understanding of customer lifecycle management is essential. Exceptional communication, interpersonal, and problem-solving skills are required, along with the ability to manage complex client relationships remotely. Proficiency in CRM software and customer success platforms is highly valued. A passion for helping customers succeed and a results-oriented mindset are critical for this role. This is a fantastic opportunity to lead customer engagement strategies in a dynamic, remote work environment, supporting clients globally from your base near Pleiku, Gia Lai, VN .
- Developing and implementing customer success strategies to maximize client value and satisfaction.
- Onboarding new customers, guiding them through the initial setup and adoption phases.
- Proactively engaging with customers to understand their business objectives and identify opportunities for upselling and cross-selling.
- Monitoring customer health metrics and proactively addressing any potential issues or churn risks.
- Serving as the primary point of contact for escalated customer inquiries and issues, providing timely and effective resolutions.
- Collaborating with product, sales, and engineering teams to advocate for customer needs and drive product improvements.
- Creating and delivering regular customer success reviews and reports.
- Mentoring and coaching junior Customer Success Managers.
- Developing and maintaining customer success documentation, playbooks, and best practices.
- Analyzing customer feedback and usage data to identify trends and areas for improvement.
- Conducting training sessions and webinars for customers to enhance their product knowledge and utilization.
- Contributing to the development of self-service resources to empower customers.
The ideal candidate will have a Bachelor's degree in Business, Communications, or a related field, with at least 6 years of experience in customer success, account management, or a related client-facing role, preferably within the SaaS industry. Proven experience in managing enterprise-level accounts and demonstrating a strong understanding of customer lifecycle management is essential. Exceptional communication, interpersonal, and problem-solving skills are required, along with the ability to manage complex client relationships remotely. Proficiency in CRM software and customer success platforms is highly valued. A passion for helping customers succeed and a results-oriented mindset are critical for this role. This is a fantastic opportunity to lead customer engagement strategies in a dynamic, remote work environment, supporting clients globally from your base near Pleiku, Gia Lai, VN .
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5
Senior Customer Support Specialist - Technical Products
910000 Rach Gia, Kien Giang
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Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their team in **Rach Gia, Kien Giang, VN**. This hybrid role requires a proactive individual with a deep understanding of technical products and a passion for providing exceptional customer service. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the capacity to work effectively both independently and as part of a collaborative team. This position involves interacting with customers via phone, email, and chat, and may require occasional on-site support for training or critical issue resolution.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues related to our products.
- Respond to customer inquiries promptly and professionally via various communication channels.
- Educate customers on product features, functionalities, and best practices.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify recurring customer issues and provide feedback to product development and quality assurance teams.
- Assist in training and mentoring junior customer support representatives.
- Contribute to the development and maintenance of customer support knowledge base articles.
- Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
- Stay updated on product updates, new features, and industry best practices.
- Associate's or Bachelor's degree in a related field or equivalent practical experience.
- Minimum of 5 years of experience in customer support, with a focus on technical products.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to work independently and collaboratively in a hybrid environment.
- Patience, empathy, and a customer-centric attitude.
- Knowledge of (mention specific technical product categories relevant to fictional company, e.g., software, hardware, electronics) is a plus.
- Vietnamese language proficiency is required.
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6
Customer Support Specialist - Technical
81000 Long Binh
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Our client is seeking a dedicated and technically adept Customer Support Specialist to join their growing team. This role is based in Bien Hoa, Dong Nai, VN and offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration.
Responsibilities:
Responsibilities:
- Provide timely and effective customer support via phone, email, and chat, addressing technical inquiries and resolving issues.
- Diagnose and troubleshoot software and hardware problems reported by customers.
- Guide customers through step-by-step solutions for technical challenges.
- Escalate complex issues to the appropriate technical teams, ensuring thorough documentation.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Contribute to the creation and updating of knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback to the product development team.
- Assist with customer onboarding and training on product usage.
- Ensure high levels of customer satisfaction through empathetic and efficient service.
- Collaborate with team members to share knowledge and best practices.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of common software applications and operating systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patient, empathetic, and customer-focused attitude.
- Ability to multitask and manage time effectively in a dynamic environment.
- Familiarity with CRM software (e.g., Zendesk, Salesforce) is preferred.
- Basic understanding of networking concepts is a plus.
- Ability to work both independently and as part of a team in a hybrid setting.
- High school diploma or equivalent; associate's or bachelor's degree in a relevant field is a plus.
- Proficiency in English for technical communication.
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7
Customer Success Manager
45000 Thanh Hoa , Thanh Hoa
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Our client is seeking a proactive and customer-focused Customer Success Manager to join their dynamic team. This is a fully remote position, allowing you to build strong relationships with clients from anywhere. You will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This involves understanding their business objectives, providing strategic guidance, and serving as their primary point of contact for all success-related matters. The ideal candidate possesses exceptional communication, problem-solving, and relationship-building skills, coupled with a passion for delivering outstanding customer experiences. You will play a vital role in driving customer retention, advocating for customer needs internally, and identifying opportunities for account growth.
Key Responsibilities:
Qualifications:
This fully remote role based out of Thanh Hoa, Thanh Hoa, VN offers a fantastic opportunity to grow within a supportive and innovative company.
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of assigned customers.
- Understand customer goals and objectives, and proactively guide them towards maximizing value from our products/services.
- Conduct regular check-ins and business reviews with customers to assess satisfaction, identify challenges, and celebrate successes.
- Onboard new customers effectively, ensuring a smooth transition and comprehensive understanding of product features and benefits.
- Act as the primary point of contact for customer inquiries, issues, and escalations, coordinating with internal teams to ensure timely resolution.
- Identify opportunities for upselling and cross-selling by understanding customer needs and aligning them with our offerings.
- Monitor customer health metrics and proactively intervene to address any risks of churn.
- Gather customer feedback and insights, and communicate them to product, sales, and marketing teams to drive improvements.
- Develop and deliver training materials and best practices to empower customers.
- Contribute to the creation of customer success resources, such as knowledge base articles and user guides.
- Advocate for customer needs internally, ensuring their voice is heard across the organization.
- Track and report on key customer success metrics, including retention rates, renewal rates, and customer satisfaction scores.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven ability to build and maintain strong relationships with diverse customer stakeholders.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to identifying and addressing customer needs.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
- Ability to manage multiple accounts and priorities effectively in a remote environment.
- Deep understanding of customer retention and churn prevention strategies.
- A passion for helping customers succeed and a commitment to delivering exceptional service.
- Experience in the SaaS industry is highly desirable.
This fully remote role based out of Thanh Hoa, Thanh Hoa, VN offers a fantastic opportunity to grow within a supportive and innovative company.
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8
Customer Support Specialist - Technical
63000 Hoi An
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Job Description
Our client is looking for a dedicated and tech-savvy Customer Support Specialist to join their growing team. This is a fully remote position, enabling you to provide exceptional technical assistance to our valued customers from the comfort of your home. You will be the first line of defense in resolving customer issues, ensuring a positive and efficient support experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems related to our software products. You will handle customer inquiries through various channels, including phone, email, and chat, striving to resolve issues promptly and effectively. This role is vital in maintaining customer satisfaction and loyalty.
Key Responsibilities:
Qualifications:
This fully remote opportunity based out of Buon Ma Thuot, Dak Lak, VN is perfect for individuals passionate about technology and helping others.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and diagnose software-related problems, guiding customers through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the support ticketing system.
- Escalate complex technical issues to the appropriate internal teams when necessary, providing comprehensive details.
- Assist customers with product setup, configuration, and basic troubleshooting.
- Provide feedback to the product and development teams on recurring issues and customer suggestions.
- Contribute to the knowledge base by creating and updating FAQs and support articles.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
- Identify customer needs and educate them on product features and functionalities that can enhance their experience.
- Adhere to support SLAs and company policies.
- Participate in team meetings and training sessions to stay updated on product knowledge and support best practices.
- Build rapport with customers, fostering a sense of trust and reliability.
Qualifications:
- High school diploma or equivalent; a degree in a relevant field is a plus.
- 1-2 years of experience in a customer support or technical helpdesk role.
- Strong understanding of common software applications and operating systems (Windows, macOS).
- Excellent verbal and written communication skills in English.
- Patience, empathy, and a customer-centric attitude.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Proficiency in using helpdesk software and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Quick learner with the ability to grasp new technologies and product features rapidly.
- Experience with remote support tools is advantageous.
This fully remote opportunity based out of Buon Ma Thuot, Dak Lak, VN is perfect for individuals passionate about technology and helping others.
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