Vietnam presents a wealth of opportunities in hospitality and tourism, a sector experiencing considerable growth. Explore roles in hotels, resorts, restaurants, and travel agencies. Positions span from front-of-house management and 1 398 Hospitality & Tourism jobs in Vietnam
Senior Hotel Operations Manager
55000 Da Nang , Da Nang
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Our client, a renowned hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the comprehensive operations of a prestigious hotel in the beautiful city of Da Nang, Da Nang, VN . This leadership role is pivotal to ensuring exceptional guest experiences, maximizing profitability, and maintaining the highest standards of service excellence across all hotel departments, including Food & Beverage, Front Office, Housekeeping, and Events. The ideal candidate will have a deep understanding of hotel management principles, a proven track record in driving operational efficiency, and a passion for delivering outstanding customer service. You will lead and inspire a diverse team of department heads and staff, fostering a positive and productive work environment. Key responsibilities include developing and implementing strategic operational plans, managing budgets and financial performance, optimizing revenue generation, and controlling costs. You will also be responsible for ensuring compliance with all health, safety, and hygiene regulations. Building and maintaining strong relationships with guests, vendors, and the local community is essential. This is an exciting opportunity for a seasoned hospitality professional to make a significant impact in a highly competitive market. We are looking for an individual with exceptional leadership, communication, and problem-solving skills, coupled with a keen eye for detail and a commitment to continuous improvement. Experience in luxury hotel management is highly desirable.
Responsibilities:
Responsibilities:
- Oversee all day-to-day operations of the hotel, ensuring seamless service delivery.
- Manage and lead all hotel departments, including Front Office, F&B, Housekeeping, and Events.
- Develop and implement strategic plans to achieve operational and financial goals.
- Manage departmental budgets, control expenses, and optimize revenue streams.
- Ensure the highest standards of guest satisfaction and service quality.
- Maintain compliance with all health, safety, and legal regulations.
- Lead, motivate, and develop hotel staff and management team.
- Implement quality assurance programs and drive continuous improvement initiatives.
- Foster positive relationships with guests, vendors, and the local community.
- Monitor industry trends and competitor activities to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven experience in managing multiple departments within a hotel.
- Strong financial acumen, including budgeting, forecasting, and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to motivate and lead a diverse team.
- In-depth knowledge of hotel operations and industry best practices.
- Proficiency in hotel management software and systems.
- Strong problem-solving and decision-making abilities.
- Passion for hospitality and delivering outstanding guest experiences.
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Senior Hotel Operations Manager
47000 Ha Long
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Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee all aspects of hotel operations in the vibrant city of Haiphong, Hai Phong, VN . This is a critical leadership role responsible for ensuring exceptional guest experiences, maintaining operational efficiency, and driving revenue growth. You will manage various departments including Front Office, Housekeeping, Food & Beverage, and Maintenance, fostering a culture of service excellence and continuous improvement. Key responsibilities include developing and implementing operational strategies, setting departmental budgets, monitoring financial performance, and identifying cost-saving opportunities without compromising quality. You will also be responsible for staff recruitment, training, motivation, and performance evaluation, ensuring a highly skilled and engaged team. The role demands strong leadership qualities, excellent problem-solving skills, and the ability to maintain high standards in a fast-paced environment. You will work closely with the General Manager to develop and execute strategic plans, ensuring the hotel meets its operational and financial objectives. A deep understanding of hospitality trends, customer service best practices, and relevant Vietnamese regulations is essential. We are looking for a hands-on manager who can inspire their team and drive the hotel towards achieving its goals for guest satisfaction and profitability. This position requires a commitment to being on-site to directly oversee operations and engage with both staff and guests. Proven experience in hotel management, particularly in a senior role, is crucial. The ability to handle challenging situations with professionalism and grace is a must. You will play a key role in shaping the hotel's reputation and ensuring its success in the competitive hospitality market.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee day-to-day hotel operations, including Front Office, Housekeeping, F&B, and Maintenance.
- Develop and implement operational policies and procedures to enhance guest satisfaction.
- Manage departmental budgets, control costs, and maximize profitability.
- Lead, train, and motivate a team of hotel staff to achieve service excellence.
- Ensure compliance with health, safety, and legal regulations.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Collaborate with the General Manager on strategic planning and execution.
- Handle guest complaints and resolve issues promptly and professionally.
- Maintain high standards of property upkeep and cleanliness.
- Monitor industry trends and implement best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a senior management position.
- Proven track record of successfully managing hotel departments and improving operational efficiency.
- Strong financial acumen and experience with budgeting and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel management systems and software.
- Ability to work under pressure and make sound decisions.
- Fluency in English and Vietnamese.
- Experience in the Vietnamese hospitality market is highly preferred.
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Senior Hotel Operations Manager
900000 Vinh Trach
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Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to lead their fully remote hospitality operations. This is a unique opportunity to shape exceptional guest experiences and drive operational excellence from a distance. As a fully remote-first organization, we value innovation, efficiency, and a proactive approach to managing our hospitality services, allowing you to work effectively from anywhere in Vietnam.
In this pivotal role, you will oversee the day-to-day operations of our client's hospitality ventures, ensuring the highest standards of service quality, guest satisfaction, and operational efficiency. You will be responsible for managing various departments, including front desk, housekeeping, F&B (where applicable), and guest relations, remotely coordinating with on-site teams and resources. Your expertise in developing and implementing operational policies and procedures to optimize performance and guest satisfaction will be crucial.
Key responsibilities will include performance monitoring, budget management, and cost control across all operational areas. You will analyze operational data to identify areas for improvement, implement best practices, and ensure compliance with industry regulations and company standards. The ability to remotely manage, train, and motivate on-site staff, fostering a positive and productive work environment, is essential. You will also be involved in developing and executing strategies to enhance the guest experience, manage online reputation, and drive customer loyalty.
The ideal candidate will possess a strong background in hotel management or a related field within the hospitality industry, with demonstrated experience in operational leadership. Excellent communication, interpersonal, and problem-solving skills are paramount for effectively managing remote operations and interacting with diverse stakeholders. You should be proficient in using hospitality management software and possess strong analytical and decision-making capabilities. The ability to adapt to changing circumstances, troubleshoot issues proactively, and maintain high service standards in a remote setting is vital.
We are looking for a results-oriented leader with a passion for hospitality and a proven ability to manage complex operations remotely. If you are ready to take on a challenging and rewarding role that offers significant flexibility and impact, we encourage you to apply.
Job Location: This position is fully remote. However, the company's main hub and focus area is **Long Xuyen, An Giang, VN**.
In this pivotal role, you will oversee the day-to-day operations of our client's hospitality ventures, ensuring the highest standards of service quality, guest satisfaction, and operational efficiency. You will be responsible for managing various departments, including front desk, housekeeping, F&B (where applicable), and guest relations, remotely coordinating with on-site teams and resources. Your expertise in developing and implementing operational policies and procedures to optimize performance and guest satisfaction will be crucial.
Key responsibilities will include performance monitoring, budget management, and cost control across all operational areas. You will analyze operational data to identify areas for improvement, implement best practices, and ensure compliance with industry regulations and company standards. The ability to remotely manage, train, and motivate on-site staff, fostering a positive and productive work environment, is essential. You will also be involved in developing and executing strategies to enhance the guest experience, manage online reputation, and drive customer loyalty.
The ideal candidate will possess a strong background in hotel management or a related field within the hospitality industry, with demonstrated experience in operational leadership. Excellent communication, interpersonal, and problem-solving skills are paramount for effectively managing remote operations and interacting with diverse stakeholders. You should be proficient in using hospitality management software and possess strong analytical and decision-making capabilities. The ability to adapt to changing circumstances, troubleshoot issues proactively, and maintain high service standards in a remote setting is vital.
We are looking for a results-oriented leader with a passion for hospitality and a proven ability to manage complex operations remotely. If you are ready to take on a challenging and rewarding role that offers significant flexibility and impact, we encourage you to apply.
Job Location: This position is fully remote. However, the company's main hub and focus area is **Long Xuyen, An Giang, VN**.
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Senior Hotel Operations Manager
95000 Vinh Trach
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Our client, a renowned hospitality group, is seeking an experienced Senior Hotel Operations Manager to lead its remote operational strategy and oversight. This position is fully remote, allowing you to manage and optimize hotel operations from anywhere. You will be responsible for setting operational standards, driving service excellence, and ensuring profitability across a portfolio of properties. The ideal candidate will possess extensive experience in hotel management, a deep understanding of F&B, front office, housekeeping, and event management, and a proven ability to lead and inspire teams. You will work closely with on-site management, corporate teams, and stakeholders to implement best practices, enhance guest satisfaction, and achieve financial targets. This is an exceptional opportunity to leverage your expertise in a senior leadership role within the dynamic hospitality and tourism sector, with the full flexibility of remote work. Responsibilities:
- Develop and implement operational strategies to enhance guest experience and service quality.
- Oversee day-to-day operations, including front office, housekeeping, food & beverage, and maintenance.
- Monitor and manage departmental budgets to ensure financial targets are met or exceeded.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency.
- Lead, train, and motivate on-site operational teams to achieve high performance.
- Conduct regular property inspections and performance reviews.
- Manage guest relations and resolve escalated issues to ensure high satisfaction.
- Collaborate with marketing and sales teams to drive revenue growth.
- Ensure compliance with all health, safety, and hygiene regulations.
- Analyze operational data and financial reports to identify areas for improvement.
- Implement technology solutions to streamline operations and enhance guest services.
- Foster a positive and productive work environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is a plus.
- Minimum of 7 years of progressive experience in hotel operations management.
- Proven track record of success in managing multiple hotel departments or properties.
- In-depth knowledge of hotel operations, including F&B, front desk, and housekeeping.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate remote teams effectively.
- Proficiency in hotel management software and systems.
- A passion for delivering exceptional guest experiences.
- Problem-solving and decision-making capabilities.
- Adaptability and ability to thrive in a dynamic, remote work environment.
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Luxury Hotel Operations Manager
60000 Nghia Hoa
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Our client, a prestigious hospitality group, is seeking an accomplished and dynamic Luxury Hotel Operations Manager to oversee operations in Pleiku, Gia Lai, VN . This role is ideal for a seasoned hospitality professional who is passionate about delivering exceptional guest experiences and driving operational excellence in a luxury setting. You will be responsible for managing various hotel departments, including front office, housekeeping, food and beverage, and concierge services, ensuring seamless coordination and adherence to the highest standards of service.
Key responsibilities include:
Key responsibilities include:
- Overseeing the day-to-day operations of multiple hotel departments, ensuring optimal performance and guest satisfaction.
- Developing and implementing operational strategies to enhance service quality, efficiency, and profitability.
- Managing departmental budgets, controlling costs, and identifying opportunities for revenue generation.
- Recruiting, training, and motivating a high-performing team of hospitality professionals.
- Ensuring consistent adherence to luxury service standards and brand protocols.
- Resolving guest complaints and issues promptly and effectively, turning challenges into opportunities for service recovery.
- Collaborating with the Sales and Marketing teams to drive occupancy and guest engagement.
- Conducting regular performance reviews and providing constructive feedback to staff.
- Maintaining and improving the physical appearance and ambiance of the hotel.
- Staying updated on industry trends, competitor activities, and best practices in luxury hospitality management.
- Ensuring compliance with all health, safety, and hygiene regulations.
- Preparing operational reports for senior management, highlighting key performance indicators and areas for development.
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Remote Hotel Operations Manager - Luxury Hospitality
33000 Thai Binh , Thai Binh
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Our client, a prestigious hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee their operations remotely, focusing on guest experience and operational excellence. This is a fully remote position, allowing you to leverage your expertise from anywhere in Vietnam to guide and enhance the service delivery of our luxury properties. You will be responsible for developing and implementing operational strategies that align with the company's high standards, ensuring seamless guest experiences from booking to check-out. Your duties will include overseeing front desk operations, housekeeping, food and beverage services, and property maintenance, remotely coordinating with on-site management teams. You will analyze operational performance metrics, identify areas for improvement, and implement best practices to maximize guest satisfaction and operational efficiency. This role requires a deep understanding of the luxury hospitality sector, exceptional leadership capabilities, and strong communication skills to effectively manage and motivate diverse teams virtually. You will work closely with department heads to ensure compliance with service standards, implement cost-control measures, and drive revenue growth. The ideal candidate will have a proven track record in hotel management, a passion for delivering outstanding guest service, and the ability to thrive in a remote work environment. You must be adept at using technology to monitor operations, troubleshoot issues, and maintain effective communication channels. This is a unique opportunity to shape the future of luxury hospitality operations from a remote setting, contributing to the success of globally recognized properties.
Responsibilities:
Qualifications:
Responsibilities:
- Remotely oversee day-to-day hotel operations, including front desk, housekeeping, F&B, and maintenance departments.
- Develop and implement operational policies and procedures to ensure high standards of service and efficiency.
- Monitor operational performance metrics and guest satisfaction scores, identifying trends and areas for improvement.
- Collaborate closely with on-site management teams to guide their activities and ensure alignment with company objectives.
- Implement strategies to enhance the overall guest experience and foster customer loyalty.
- Manage operational budgets, controlling costs and optimizing resource allocation.
- Ensure compliance with all health, safety, and hygiene regulations.
- Drive revenue generation through effective sales and marketing initiatives managed remotely.
- Resolve guest complaints and operational issues promptly and effectively.
- Conduct virtual training sessions and provide guidance to on-site staff.
- Analyze market trends and competitor activities to maintain a competitive edge.
- Utilize property management systems (PMS) and other operational software effectively.
- Foster a culture of service excellence and continuous improvement among all teams.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of experience in hotel management, with a significant portion in operations.
- Proven experience in managing luxury hotel properties.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in using Property Management Systems (PMS) and other hotel operational software.
- Demonstrated ability to analyze data, identify trends, and make informed decisions.
- Experience in remote team management and virtual collaboration.
- Strong financial acumen and budget management skills.
- Fluency in English; proficiency in other languages is an asset.
- Ability to work independently and manage multiple priorities in a remote setting.
- A passion for delivering exceptional guest experiences.
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5
Guest Services Manager - Luxury Hotel
81000 Long Binh
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Our client, a prestigious luxury hotel, is seeking a sophisticated and experienced Guest Services Manager to lead their front-of-house operations in Bien Hoa, Dong Nai . This role is paramount in ensuring an exceptional and memorable experience for every guest. The Guest Services Manager will oversee the reception, concierge, and bell desk operations, leading a team of dedicated hospitality professionals to deliver personalized and seamless service. Responsibilities include managing guest check-in and check-out processes, handling guest inquiries and resolving complaints with diplomacy and efficiency, and anticipating guest needs to exceed expectations. You will be responsible for training and motivating the guest services team, setting high standards for service delivery, and ensuring adherence to hotel policies and procedures. This position requires a deep understanding of luxury hospitality standards, exceptional leadership abilities, and a passion for creating outstanding guest experiences. The ideal candidate will possess strong problem-solving skills, impeccable communication abilities, and a keen eye for detail. Experience with hotel management systems and a strong command of English are essential. This is an outstanding opportunity to join a renowned establishment and play a key role in maintaining its reputation for excellence in hospitality.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all front-of-house operations, including reception, concierge, and bell desk.
- Lead, train, and motivate a team of guest services professionals to deliver exceptional service.
- Ensure all guest interactions are handled with professionalism, courtesy, and efficiency.
- Manage guest arrivals and departures, ensuring a smooth and welcoming experience.
- Handle guest requests, inquiries, and complaints promptly and effectively.
- Anticipate guest needs and proactively offer solutions to enhance their stay.
- Implement and maintain high standards of service quality and hotel presentation.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Monitor and manage guest feedback, implementing improvements as necessary.
- Maintain an up-to-date knowledge of hotel services, facilities, and local attractions.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office operations, with at least 2 years in a supervisory or management role.
- Proven experience in luxury hotel environments is highly preferred.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficiency in hotel property management systems (PMS).
- A passion for delivering exceptional customer service.
- Impeccable grooming and presentation standards.
- Fluency in English.
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Digital Marketing Manager - Hospitality & Tourism
70000 An Thanh
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Our client is seeking a dynamic and experienced Digital Marketing Manager to lead their online presence in the vibrant Hospitality & Tourism sector. This is a fully remote position, allowing you to leverage your expertise from anywhere while driving engagement and bookings for their properties and services. You will be responsible for developing and executing a comprehensive digital marketing strategy aimed at increasing brand awareness, website traffic, and direct bookings. The ideal candidate will have a deep understanding of the hospitality industry, proven success in digital marketing, and a passion for travel and guest experiences.
Key responsibilities include managing all digital marketing channels such as SEO, SEM, social media marketing, email marketing, and content creation. You will analyze market trends, competitor activities, and customer behavior to optimize campaigns and maximize ROI. Collaborating closely with sales, operations, and creative teams (remotely) to ensure a consistent brand message and exceptional customer journey is paramount. You will also be responsible for managing the digital marketing budget, tracking performance metrics, and reporting on campaign effectiveness. The ability to innovate and adapt to the ever-evolving digital landscape is essential.
Key Responsibilities:
Qualifications:
Key responsibilities include managing all digital marketing channels such as SEO, SEM, social media marketing, email marketing, and content creation. You will analyze market trends, competitor activities, and customer behavior to optimize campaigns and maximize ROI. Collaborating closely with sales, operations, and creative teams (remotely) to ensure a consistent brand message and exceptional customer journey is paramount. You will also be responsible for managing the digital marketing budget, tracking performance metrics, and reporting on campaign effectiveness. The ability to innovate and adapt to the ever-evolving digital landscape is essential.
Key Responsibilities:
- Develop and implement integrated digital marketing strategies for hospitality and tourism offerings.
- Manage and optimize SEO, SEM, social media, email marketing, and content marketing initiatives.
- Analyze website performance, user behavior, and booking data to identify trends and opportunities.
- Create compelling and engaging content tailored to target audiences in the travel sector.
- Oversee online advertising campaigns and manage budgets to ensure optimal ROI.
- Collaborate with sales and operations teams to align marketing efforts with business goals.
- Stay abreast of industry trends, competitor activities, and new digital marketing technologies.
- Manage online reputation and engage with customers across digital platforms.
- Track, analyze, and report on key marketing metrics and campaign performance.
- Identify and test new digital marketing channels and strategies.
Qualifications:
- Bachelor's degree in Marketing, Hospitality Management, Business Administration, or a related field.
- 5+ years of experience in digital marketing, with a strong focus on the hospitality or tourism industry.
- Proven experience in developing and executing successful digital marketing campaigns across various channels.
- In-depth knowledge of SEO, SEM, social media marketing, email marketing, and content strategy.
- Proficiency in marketing analytics tools (e.g., Google Analytics) and CRM systems.
- Excellent written and verbal communication skills.
- Strong analytical and strategic thinking abilities.
- Ability to work independently, manage multiple projects, and thrive in a remote environment.
- Creative mindset with a passion for storytelling and brand building.
- Understanding of online travel agencies (OTAs) and direct booking strategies.
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Senior Hotel Operations Manager
55000 Da Nang , Da Nang
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Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the daily operations of a premier hospitality establishment. This role requires a blend of on-site leadership and strategic remote oversight, offering a hybrid work model. You will be responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and driving revenue growth across all departments, including front desk, housekeeping, food and beverage, and events. Key duties include managing departmental budgets, controlling costs, and maintaining high standards of service quality and cleanliness. You will lead, train, and motivate a diverse team of hospitality professionals, fostering a positive and guest-centric work environment. Your role will involve implementing and enforcing operational policies and procedures, ensuring compliance with health, safety, and sanitation regulations. Proactive problem-solving and effective conflict resolution are essential for addressing guest concerns and operational challenges. You will collaborate with the sales and marketing teams to develop promotional strategies and enhance the hotel's market position. The ideal candidate will possess a strong understanding of hospitality management principles, excellent financial acumen, and proven leadership capabilities. Experience with property management systems (PMS) and other relevant hotel technologies is expected. This position requires strong communication, interpersonal, and organizational skills, with the ability to manage multiple priorities effectively. You will be expected to be present on-site for key operational periods and strategic meetings, while also leveraging remote tools for ongoing management and reporting. This is an exciting opportunity to lead a dedicated team and contribute to the success of a renowned hospitality brand in the vibrant city of Da Nang, Da Nang, VN .
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Senior Hotel Operations Manager (Remote)
530000 Hue, Thua Thien Hue
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Job Description
Our client is seeking an accomplished and visionary Senior Hotel Operations Manager to lead their hospitality initiatives on a fully remote basis. This unique role requires a seasoned professional with extensive experience in hotel management, guest services, and operational excellence, capable of overseeing multiple properties or strategic projects from afar. You will be responsible for developing and implementing innovative operational strategies, setting high standards for guest satisfaction, and ensuring the financial success of the properties or projects under your purview. The ideal candidate possesses exceptional leadership qualities, a deep understanding of the hospitality industry, and the ability to drive performance through effective remote management. You will collaborate closely with on-site management teams, corporate leadership, and various departments to ensure seamless operations and consistent delivery of world-class service. Key responsibilities include developing operational policies, managing budgets and P&L statements, optimizing staffing and resource allocation, and implementing quality assurance programs. This position demands outstanding communication, problem-solving, and strategic planning skills, coupled with the ability to inspire and guide teams from a distance. This is an exciting opportunity to shape the future of hospitality operations and drive excellence across a portfolio, all from a remote setting.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive hotel operational strategies.
- Set and maintain high standards for guest satisfaction and service quality.
- Oversee financial performance, including budgeting, P&L management, and revenue maximization.
- Manage and mentor on-site operational teams and general managers remotely.
- Implement and monitor operational policies, procedures, and best practices.
- Drive continuous improvement initiatives across all hotel operations.
- Ensure compliance with health, safety, and hospitality regulations.
- Collaborate with corporate departments (e.g., Sales, Marketing, HR) to align strategies.
- Analyze operational data and market trends to identify opportunities and challenges.
- Develop and manage vendor relationships and procurement processes.
- Foster a positive and productive work environment for all staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 10+ years of progressive experience in hotel operations management, with experience overseeing multiple properties or complex operations.
- Proven success in managing budgets, P&L, and driving profitability in the hospitality sector.
- Exceptional leadership, communication, and interpersonal skills for effective remote management.
- In-depth knowledge of hotel operations, including F&B, front office, housekeeping, and maintenance.
- Strong understanding of hospitality industry trends and best practices.
- Proficiency in hotel management software and systems.
- Excellent problem-solving and decision-making abilities.
- Strategic thinking and planning capabilities.
- Ability to inspire and motivate teams virtually.
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