22 Customer Support jobs in Vietnam
Customer Support Analyst
Manulife
Posted 6 days ago
Job Viewed
Job Description
**RESPONSIBILITIES**
**MAIN TASKS**
+ Cung c?p cho khách hàng, d?i lý, thu phí viên s? h? tr? và d?ch v? xu?t s?c _(_ To provide clients, agents and collectors with excellent support and service)
+ Hu?ng d?n/hu?n luy?n công vi?c cho nhân viên CS/BCS m?i và trình bày/chia s? th? t?c hành chính cho kênh d?i lý (To conduct training/refreshment for new CS/ BCS staff and have administration presentations to agency force)
+ Ki?m soát các chi phí t?i khu v?c (Control expenses within budget)
**DETAILED TASKS**
**1** . **Giám sát và h? tr?** **tuy?n d?ng d?i lý và các công vi?c hành chính van phòng (Monitor and support agency recruitment and other admin tasks)**
+ Tr?c di?n tho?i t?ng dài van phòng (Be the receptionist)
+ H? tr? công tác chu?n b? các l?p MIT t?i khu v?c (Handle logistics for MIT classes)
+ Báo cáo bán hàng khuy?n mãi (Handle promotion gifts report)
+ Các công vi?c hành chính khác (Handle other admin tasks)
**2. Giám sát và th?c hi?n thu phí b?o hi?m, chi ti?n b?o hi?m (Monitor & perform premium collection and disbursement task)**
+ Thu phí b?o hi?m t? khách hàng, thu phí viên và d?i lý (Collect premiums from clients, agents and collectors)
+ Yêu c?u, in và c?p phi?u thu tuong ?ng khi thu phí t? khách hàng (Request, print and issue receipts to clients when collecting premiums accordingly)
+ Chi tr? các kho?n thanh toán cho khách hàng (Disburse money to client according to respective DNRs)
+ Ki?m tra s? d?y d? và h?p l? h? so Ðon yêu c?u BH (Check the sufficiency and validity of application forms submitted)
**3.** **Giám sát và hu?ng d?n h? tr? d?i ngu d?i lý (Monitor & conduct agency support)**
+ Gi?i dáp th?c m?c c?a d?i lý liên quan d?n quy d?nh hành chính (Guide agents admin procedures)
+ In và phát phi?u thu cho d?i lý (Request and Print receipts for agents)
+ Th?c hi?n các công vi?c h? tr? hành chính khác (Do other agency admin tasks)
**4. Giám sát và** **tr? l?i di?n tho?i, g?i di?n cho khách hàng, ti?p khách hàng d?n tr?c ti?p van phòng (Monitor and receive calls from clients and welcome walk-in clients)**
+ Gi?i dáp th?c m?c c?a khách hàng v? h?p d?ng và quy d?nh hành chính liên quan d?n h?p d?ng b?o hi?m (Reply clients' inquiries about policy and admin procedures related to policy)
+ Hu?ng d?n khách hàng th?c hi?n th? t?c hành chánh khi khách hàng yêu c?u (Guide clients to fullfil admin procedures according to clients' requests)
+ G?i di?n cho khách hàng chúc m?ng h?p d?ng dã du?c c?p ho?c h?i tham thêm thông tin v? h?p d?ng ho?c thông báo v? các s?n ph?m/chuong trình c?a công ty (Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies)
+ Tu v?n khách hàng duy trì h?p d?ng (Handle policy conservation)
+ Ti?p nh?n khi?u n?i khách hàng và ph?i h?p v?i nhân viên/b? ph?n liên quan gi?i quy?t khi?u n?i (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
+ Th?c hi?n các công vi?c liên quan d?n khi?u n?i t? Khách hàng (Complaint handling)
**5. Ki?m soát và th?c hi?n các cu?c g?i ch? d?ng d?n khách hàng (Handle outbound calls to clients)**
+ Chúc m?ng h?p d?ng m?i c?p (Welcome calls)
+ Thông báo k?t qu? b?i thu?ng (Inform client of claim result)
+ Ki?m tra ng?u nhiên HÐ tru?c khi c?p theo yêu c?u c?a b? ph?n th?m d?nh (Random check call to client before issuing policy)
+ Liên h? KH theo danh sách t? POS (Policy suspense, unsuccessful bank-transfer.)
+ Liên h? v?i khách hàng h?i tham thông tin d?a ch? g?i thu và hu?ng d?n khách hàng làm th? t?c thay d?i (n?u có) trong tru?ng h?p thu b? tr? l?i (Contact clients to ask clients' address and guide client to address change request (if any) in case mails are returned).
**6. Các công vi?c khác (Other tasks)**
+ Yêu c?u và giao hóa don cho khách hàng khi có yêu c?u (Request and delivery issued invoice to Client when Client's request)
+ Ð?m b?o thông tin c?a khách hàng du?c b?o qu?n tuy?t m?t t?i các khu v?c ph? trách (Ensure client's information is kept confidential at respective locations)
+ Tuân th? các chính sách/ quy d?nh c?a công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
+ H? tr? th?c hi?n công vi?c c?a b? ph?n khi c?n (Support daily team tasks when necessary)
+ H? tr? công vi?c khi d?ng nghi?p ngh? phép (Back up for Colleagues)
+ Ð?m b?o hoàn t?t công vi?c hàng ngày chính xác và k?p th?i (Ensure to complete daily work exactly and timely)
+ Qu?n lý tài s?n, co s? v?t ch?t và chi tiêu c?a van phòng (Control expenses within budget and manage office property)
+ S?p x?p, di?u d?ng nhân s? trong d?i nh?m b?o d?m công vi?c du?c th?c hi?n t?t và hi?u qu? (Arrange and rotate BCS Representative to make daily operation smoothly)
+ Là d?i di?n c?a d?i hành chính d? h? tr? và ph?i h?p v?i qu?n l?ý d?i l?ý trong các h?at d?ng qu?n l?ý và kinh doanh t?i khu v?c (Act as admin representative to provide agency with good communication and support)
+ Th?c hi?n các công vi?c theo s? ch? d?nh c?a c?p qu?n lý tr?c ti?p (Perform tasks when assigned by direct management).
**Ghi chú khác:**
Khi có s? thay d?i yêu c?u công vi?c cho nhân viên thì s? có s? th?ng nh?t l?i b?ng mô t? công vi?c (In case of change in job assignment for BCS staff, the job description will be adjusted accordingly)
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina
**MAIN TASKS**
+ Cung c?p cho khách hàng, d?i lý, thu phí viên s? h? tr? và d?ch v? xu?t s?c _(_ To provide clients, agents and collectors with excellent support and service)
+ Hu?ng d?n/hu?n luy?n công vi?c cho nhân viên CS/BCS m?i và trình bày/chia s? th? t?c hành chính cho kênh d?i lý (To conduct training/refreshment for new CS/ BCS staff and have administration presentations to agency force)
+ Ki?m soát các chi phí t?i khu v?c (Control expenses within budget)
**DETAILED TASKS**
**1** . **Giám sát và h? tr?** **tuy?n d?ng d?i lý và các công vi?c hành chính van phòng (Monitor and support agency recruitment and other admin tasks)**
+ Tr?c di?n tho?i t?ng dài van phòng (Be the receptionist)
+ H? tr? công tác chu?n b? các l?p MIT t?i khu v?c (Handle logistics for MIT classes)
+ Báo cáo bán hàng khuy?n mãi (Handle promotion gifts report)
+ Các công vi?c hành chính khác (Handle other admin tasks)
**2. Giám sát và th?c hi?n thu phí b?o hi?m, chi ti?n b?o hi?m (Monitor & perform premium collection and disbursement task)**
+ Thu phí b?o hi?m t? khách hàng, thu phí viên và d?i lý (Collect premiums from clients, agents and collectors)
+ Yêu c?u, in và c?p phi?u thu tuong ?ng khi thu phí t? khách hàng (Request, print and issue receipts to clients when collecting premiums accordingly)
+ Chi tr? các kho?n thanh toán cho khách hàng (Disburse money to client according to respective DNRs)
+ Ki?m tra s? d?y d? và h?p l? h? so Ðon yêu c?u BH (Check the sufficiency and validity of application forms submitted)
**3.** **Giám sát và hu?ng d?n h? tr? d?i ngu d?i lý (Monitor & conduct agency support)**
+ Gi?i dáp th?c m?c c?a d?i lý liên quan d?n quy d?nh hành chính (Guide agents admin procedures)
+ In và phát phi?u thu cho d?i lý (Request and Print receipts for agents)
+ Th?c hi?n các công vi?c h? tr? hành chính khác (Do other agency admin tasks)
**4. Giám sát và** **tr? l?i di?n tho?i, g?i di?n cho khách hàng, ti?p khách hàng d?n tr?c ti?p van phòng (Monitor and receive calls from clients and welcome walk-in clients)**
+ Gi?i dáp th?c m?c c?a khách hàng v? h?p d?ng và quy d?nh hành chính liên quan d?n h?p d?ng b?o hi?m (Reply clients' inquiries about policy and admin procedures related to policy)
+ Hu?ng d?n khách hàng th?c hi?n th? t?c hành chánh khi khách hàng yêu c?u (Guide clients to fullfil admin procedures according to clients' requests)
+ G?i di?n cho khách hàng chúc m?ng h?p d?ng dã du?c c?p ho?c h?i tham thêm thông tin v? h?p d?ng ho?c thông báo v? các s?n ph?m/chuong trình c?a công ty (Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies)
+ Tu v?n khách hàng duy trì h?p d?ng (Handle policy conservation)
+ Ti?p nh?n khi?u n?i khách hàng và ph?i h?p v?i nhân viên/b? ph?n liên quan gi?i quy?t khi?u n?i (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
+ Th?c hi?n các công vi?c liên quan d?n khi?u n?i t? Khách hàng (Complaint handling)
**5. Ki?m soát và th?c hi?n các cu?c g?i ch? d?ng d?n khách hàng (Handle outbound calls to clients)**
+ Chúc m?ng h?p d?ng m?i c?p (Welcome calls)
+ Thông báo k?t qu? b?i thu?ng (Inform client of claim result)
+ Ki?m tra ng?u nhiên HÐ tru?c khi c?p theo yêu c?u c?a b? ph?n th?m d?nh (Random check call to client before issuing policy)
+ Liên h? KH theo danh sách t? POS (Policy suspense, unsuccessful bank-transfer.)
+ Liên h? v?i khách hàng h?i tham thông tin d?a ch? g?i thu và hu?ng d?n khách hàng làm th? t?c thay d?i (n?u có) trong tru?ng h?p thu b? tr? l?i (Contact clients to ask clients' address and guide client to address change request (if any) in case mails are returned).
**6. Các công vi?c khác (Other tasks)**
+ Yêu c?u và giao hóa don cho khách hàng khi có yêu c?u (Request and delivery issued invoice to Client when Client's request)
+ Ð?m b?o thông tin c?a khách hàng du?c b?o qu?n tuy?t m?t t?i các khu v?c ph? trách (Ensure client's information is kept confidential at respective locations)
+ Tuân th? các chính sách/ quy d?nh c?a công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
+ H? tr? th?c hi?n công vi?c c?a b? ph?n khi c?n (Support daily team tasks when necessary)
+ H? tr? công vi?c khi d?ng nghi?p ngh? phép (Back up for Colleagues)
+ Ð?m b?o hoàn t?t công vi?c hàng ngày chính xác và k?p th?i (Ensure to complete daily work exactly and timely)
+ Qu?n lý tài s?n, co s? v?t ch?t và chi tiêu c?a van phòng (Control expenses within budget and manage office property)
+ S?p x?p, di?u d?ng nhân s? trong d?i nh?m b?o d?m công vi?c du?c th?c hi?n t?t và hi?u qu? (Arrange and rotate BCS Representative to make daily operation smoothly)
+ Là d?i di?n c?a d?i hành chính d? h? tr? và ph?i h?p v?i qu?n l?ý d?i l?ý trong các h?at d?ng qu?n l?ý và kinh doanh t?i khu v?c (Act as admin representative to provide agency with good communication and support)
+ Th?c hi?n các công vi?c theo s? ch? d?nh c?a c?p qu?n lý tr?c ti?p (Perform tasks when assigned by direct management).
**Ghi chú khác:**
Khi có s? thay d?i yêu c?u công vi?c cho nhân viên thì s? có s? th?ng nh?t l?i b?ng mô t? công vi?c (In case of change in job assignment for BCS staff, the job description will be adjusted accordingly)
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Manager
Hanoi, Hanoi
PIXELZ
Posted today
Job Viewed
Job Description
**THE ROLE**:
At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company’s key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about creating client success based on an intercultural understanding of proactive effective communication and a drive for continuous growth.
Customer Support is the heart and soul of our business. As such, we’re looking for an exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve. If you have a desire to help others, an interest in technology or photography, and a passion for driving a high quality of innovative customer service, this may be the right opportunity for you!
In this role, you will work closely with our global Customer Success team as well as with our Service Production, Sales, Marketing teams to ensure that all customer needs are met according to Pixelz’s high-quality standards and SLAs. The role includes hiring, coaching, and efficient management of a vibrant team of support executives, junior CSMs, quality support experts, and team leaders, ensuring that every member is driven by the customer-first mindset and capable of offering an outstanding experience to Pixelz customers.
**JOB RESPONSIBILITIES**:
**Drive Customer Support Performance.**:
- Empower the team to meet expected goals and support KPIs.
- Maintain robust reporting and CS dashboards.
- Redesign, and integrate support tools such as Zendesk, Intercom if needed.
- Expose a subset of metrics to the executive team as needed.
- Achieve efficiency gains over time with continuous workflow optimization.
- Build and enhance self-service with a robust Knowledge Base.
- Implement Chat Support to improve Customer Experience.
**Lead vibrant Customer Support Team**:
- Manage a growing customer support team of 15+ senior people
- Recruit highly experienced and motivated team members.
- Maintain and enhance existing documentation for a rapid onboarding process.
- Manage day-to-day operations, goal setting, performance management.
- Create clear responsibilities and ensure full ownership within the team.
- Working with Customer Success Managers to onboard new clients.
- Lead junior CSMs to manage customer portfolio (~30% of company revenue)
**Inspire Customer Success Across Company**:
- Align with the CX Director to offer an outstanding customer experience.
- Align with Customer Success Team to manage Solo and Professional segments
- Align with Production in achieving customer success outcomes and SLAs.
- Align with Sales in up-selling opportunities and cross-selling activities.
- Align with the Executive Team around reporting and analytics
- Advocate and support a “customer success-driven” organization.
- Create a company-wide customer feedback loop for continuous improvement.
**WHAT SUCCESS LOOKS LIKE**:
The Customer Support Manager will collaborate closely with the global Customer Success, Sales, Marketing as well as the Service Production team (Operations) and Platform teams (Design & Product Management) to own and achieve consistently the following objectives:
- Achieve 70 Net Promoter Score.
- Achieve >4.8/5 Trustpilot Score.
- Achieve 90% on Customer Satisfaction Score.
- Achieve 90% on Company Cultural Standards (QA score)
- Achieve an Average Time to First Reply of 1hour.
- Achieve an Average Time to Resolution of 6 hours.
- Achieve <1% Net Revenue Churn (Professional Segment).
- Achieve an Annual 90% staff retention within the Customer Support Team.
**REQUIRED EXPERIENCE/SKILLS**:
- 2+ years of senior management experience in a similar role.
- Experience in SaaS companies and Ecommerce is preferred.
- High expertise in Customer Support best practices and Self-service.
- Excellent communication, English proficiency, and people management skills.
- Strong empathy for customers, and a ‘customer first’ mindset.
- Data monitoring, analysis, and manipulation skills.
- Superior prioritization, organization, and time management skills.
- Demonstrate a desire for continuous learning and improvement.
- High flexibility in adapting to client planning and operational execution.
**WHAT WE OFFER**:
- International/Intercultural environment - Perspectives to travel abroad
- Flat, transparent and industry leading organization
- International working environment in a dynamic and vibrant team
- Inspiring workspace in a brand-new skyscraper building in Hanoi
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- 6-months maternity leave and two weeks fully paid off for parental leave
- Up to 15 days of annual leave per year
- Summer trip allowance
- Team fun activities and yearly ‘Pixelz cup’ champion
At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company’s key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about creating client success based on an intercultural understanding of proactive effective communication and a drive for continuous growth.
Customer Support is the heart and soul of our business. As such, we’re looking for an exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve. If you have a desire to help others, an interest in technology or photography, and a passion for driving a high quality of innovative customer service, this may be the right opportunity for you!
In this role, you will work closely with our global Customer Success team as well as with our Service Production, Sales, Marketing teams to ensure that all customer needs are met according to Pixelz’s high-quality standards and SLAs. The role includes hiring, coaching, and efficient management of a vibrant team of support executives, junior CSMs, quality support experts, and team leaders, ensuring that every member is driven by the customer-first mindset and capable of offering an outstanding experience to Pixelz customers.
**JOB RESPONSIBILITIES**:
**Drive Customer Support Performance.**:
- Empower the team to meet expected goals and support KPIs.
- Maintain robust reporting and CS dashboards.
- Redesign, and integrate support tools such as Zendesk, Intercom if needed.
- Expose a subset of metrics to the executive team as needed.
- Achieve efficiency gains over time with continuous workflow optimization.
- Build and enhance self-service with a robust Knowledge Base.
- Implement Chat Support to improve Customer Experience.
**Lead vibrant Customer Support Team**:
- Manage a growing customer support team of 15+ senior people
- Recruit highly experienced and motivated team members.
- Maintain and enhance existing documentation for a rapid onboarding process.
- Manage day-to-day operations, goal setting, performance management.
- Create clear responsibilities and ensure full ownership within the team.
- Working with Customer Success Managers to onboard new clients.
- Lead junior CSMs to manage customer portfolio (~30% of company revenue)
**Inspire Customer Success Across Company**:
- Align with the CX Director to offer an outstanding customer experience.
- Align with Customer Success Team to manage Solo and Professional segments
- Align with Production in achieving customer success outcomes and SLAs.
- Align with Sales in up-selling opportunities and cross-selling activities.
- Align with the Executive Team around reporting and analytics
- Advocate and support a “customer success-driven” organization.
- Create a company-wide customer feedback loop for continuous improvement.
**WHAT SUCCESS LOOKS LIKE**:
The Customer Support Manager will collaborate closely with the global Customer Success, Sales, Marketing as well as the Service Production team (Operations) and Platform teams (Design & Product Management) to own and achieve consistently the following objectives:
- Achieve 70 Net Promoter Score.
- Achieve >4.8/5 Trustpilot Score.
- Achieve 90% on Customer Satisfaction Score.
- Achieve 90% on Company Cultural Standards (QA score)
- Achieve an Average Time to First Reply of 1hour.
- Achieve an Average Time to Resolution of 6 hours.
- Achieve <1% Net Revenue Churn (Professional Segment).
- Achieve an Annual 90% staff retention within the Customer Support Team.
**REQUIRED EXPERIENCE/SKILLS**:
- 2+ years of senior management experience in a similar role.
- Experience in SaaS companies and Ecommerce is preferred.
- High expertise in Customer Support best practices and Self-service.
- Excellent communication, English proficiency, and people management skills.
- Strong empathy for customers, and a ‘customer first’ mindset.
- Data monitoring, analysis, and manipulation skills.
- Superior prioritization, organization, and time management skills.
- Demonstrate a desire for continuous learning and improvement.
- High flexibility in adapting to client planning and operational execution.
**WHAT WE OFFER**:
- International/Intercultural environment - Perspectives to travel abroad
- Flat, transparent and industry leading organization
- International working environment in a dynamic and vibrant team
- Inspiring workspace in a brand-new skyscraper building in Hanoi
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- 6-months maternity leave and two weeks fully paid off for parental leave
- Up to 15 days of annual leave per year
- Summer trip allowance
- Team fun activities and yearly ‘Pixelz cup’ champion
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Manager
Hanoi, Hanoi
NavigosSearch
Posted today
Job Viewed
Job Description
**What We Can Offer**:
- Bonus
1. Drive Customer Support Performance.
- Empower the team to meet expected goals and support KPIs.
- Maintain robust reporting and CS dashboards.
- Redesign, and integrate support tools such as Zendesk, Intercom if needed.
- Expose a subset of metrics to the executive team as needed.
- Achieve efficiency gains over time with continuous workflow optimization.
- Build and enhance self-service with a robust Knowledge Base.
- Implement Chat Support to improve Customer Experience.
2. Lead vibrant Customer Support Team
- Manage a growing customer support team of 15 senior people
- Recruit highly experienced and motivated team members.
- Maintain and enhance existing documentation for a rapid onboarding process.
- Manage day-to-day operations, goal setting, performance management.
- Create clear responsibilities and ensure full ownership within the team.
- Working with Customer Success Managers to onboard new clients.
- Lead junior CSMs to manage customer portfolio (~30% of company revenue)
3. Inspire Customer Success Across Company
- Align with the CX Director to offer an outstanding customer experience.
- Align with Customer Success Team to manage Solo and Professional segments
- Align with Production in achieving customer success outcomes and SLAs.
- Align with Sales in up-selling opportunities and cross-selling activities.
- Align with the Executive Team around reporting and analytics
- Advocate and support a “customer success-driven” organization.
- Create a company-wide customer feedback loop for continuous improvement.
**Job Requirements**:
REQUIRED EXPERIENCE/SKILLS
- 2 years of senior management experience in a similar role.
- Experience in SaaS companies and Ecommerce is preferred.
- High expertise in Customer Support best practices and Self-service.
- Excellent communication, English proficiency, and people management skills.
- Strong empathy for customers, and a ‘customer first’ mindset.
- Data monitoring, analysis, and manipulation skills.
- Superior prioritization, organization, and time management skills.
- Demonstrate a desire for continuous learning and improvement.
- High flexibility in adapting to client planning and operational execution.
WHAT WE OFFER
- International/Intercultural environment - Perspectives to travel abroad
- Flat, transparent and industry leading organization
- International working environment in a dynamic and vibrant team
- Inspiring workspace in a brand-new skyscraper building in Hanoi
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- 6-months maternity leave and two weeks fully paid off for parental leave
- Up to 15 days of annual leave per year
- Summer trip allowance
- Team fun activities and yearly championship
**Job Locations**:
- Ha Noi
- Bonus
1. Drive Customer Support Performance.
- Empower the team to meet expected goals and support KPIs.
- Maintain robust reporting and CS dashboards.
- Redesign, and integrate support tools such as Zendesk, Intercom if needed.
- Expose a subset of metrics to the executive team as needed.
- Achieve efficiency gains over time with continuous workflow optimization.
- Build and enhance self-service with a robust Knowledge Base.
- Implement Chat Support to improve Customer Experience.
2. Lead vibrant Customer Support Team
- Manage a growing customer support team of 15 senior people
- Recruit highly experienced and motivated team members.
- Maintain and enhance existing documentation for a rapid onboarding process.
- Manage day-to-day operations, goal setting, performance management.
- Create clear responsibilities and ensure full ownership within the team.
- Working with Customer Success Managers to onboard new clients.
- Lead junior CSMs to manage customer portfolio (~30% of company revenue)
3. Inspire Customer Success Across Company
- Align with the CX Director to offer an outstanding customer experience.
- Align with Customer Success Team to manage Solo and Professional segments
- Align with Production in achieving customer success outcomes and SLAs.
- Align with Sales in up-selling opportunities and cross-selling activities.
- Align with the Executive Team around reporting and analytics
- Advocate and support a “customer success-driven” organization.
- Create a company-wide customer feedback loop for continuous improvement.
**Job Requirements**:
REQUIRED EXPERIENCE/SKILLS
- 2 years of senior management experience in a similar role.
- Experience in SaaS companies and Ecommerce is preferred.
- High expertise in Customer Support best practices and Self-service.
- Excellent communication, English proficiency, and people management skills.
- Strong empathy for customers, and a ‘customer first’ mindset.
- Data monitoring, analysis, and manipulation skills.
- Superior prioritization, organization, and time management skills.
- Demonstrate a desire for continuous learning and improvement.
- High flexibility in adapting to client planning and operational execution.
WHAT WE OFFER
- International/Intercultural environment - Perspectives to travel abroad
- Flat, transparent and industry leading organization
- International working environment in a dynamic and vibrant team
- Inspiring workspace in a brand-new skyscraper building in Hanoi
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- 6-months maternity leave and two weeks fully paid off for parental leave
- Up to 15 days of annual leave per year
- Summer trip allowance
- Team fun activities and yearly championship
**Job Locations**:
- Ha Noi
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Executive
Hanoi, Hanoi
Công Ty TNHH Littlelives Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand
- Be part of the LittleLives Team that supports your personal and professional growth
- Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
- An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business
What you will be doing:
- As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.
- Update the website’s Frequently Asked Questions (FAQ) page.
- Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
- Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.
- Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support
- You will be amazed by what you can achieve with us!
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Yêu Cầu Công Việc
**REQUIREMENTS**:
- Exceptional communications skills in both English and Vietnamese!
- Organised and has a knack at keeping things clear and in order
- You are patient and have imaginative ways to disseminate information to any group
- You possess an eye for detail and is eager to master intricate systems
- You are driven and work hard to achieve small successes every single day
- Prior experience in early childhood or customer support will be a wonderful bonus!
**BENEFITS**:
- We WILL push you to learn new things together
- Multinational team, work with them in our global offices
- Experience all-around growth with exposure to various aspects of business
- Personalized leadership growth based on your strengths
- 18 days annual paid leave
- 14 day sick leave with Medical Certificate
- Premium healthcare
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand
- Be part of the LittleLives Team that supports your personal and professional growth
- Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
- An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business
What you will be doing:
- As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.
- Update the website’s Frequently Asked Questions (FAQ) page.
- Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
- Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.
- Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support
- You will be amazed by what you can achieve with us!
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Yêu Cầu Công Việc
**REQUIREMENTS**:
- Exceptional communications skills in both English and Vietnamese!
- Organised and has a knack at keeping things clear and in order
- You are patient and have imaginative ways to disseminate information to any group
- You possess an eye for detail and is eager to master intricate systems
- You are driven and work hard to achieve small successes every single day
- Prior experience in early childhood or customer support will be a wonderful bonus!
**BENEFITS**:
- We WILL push you to learn new things together
- Multinational team, work with them in our global offices
- Experience all-around growth with exposure to various aspects of business
- Personalized leadership growth based on your strengths
- 18 days annual paid leave
- 14 day sick leave with Medical Certificate
- Premium healthcare
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
3
Btoc Sales Customer Support
Ho Chi Minh City
ICONIC Co,.Ltd.
Posted today
Job Viewed
Job Description
**Job description**:
- Hearing the customer's medical condition, wishes, and budgeted amount.
- Follow up with customers when their medical conditions or wishes change.
**Job requirements**:
- Intermediate level of English or Japanese N2 level or above. To communicate with the Japanese manager.
- Those who can accept outsourcing contracts (freelance).
(Applicable to any of the following)
- Experience working with wealthy customers in a luxury hotel.
- Experience working with wealthy customers.
- Experience studying or working in Japan.
- Strong interest in the Japanese medical/beauty industry.
- **Benefit**:
- Year-end bonus, 13th month salary,.
- Annual salary increase.
- Full payment of social insurance, health insurance, unemployment insurance.
- Company trip, Year End Party.
- Annual health check-up.
- Other benefits according to policy of the Company.
- Opportunities for promotion and development.
- Paid leave days: 12 days.
**Job workplaces**:
- Hồ Chí Minh - Việt Nam
**Job level**:
- Nhân viên
**Job language**:
- Tiếng Nhật, Tiếng Anh
**Job industry**:
- Bán hàng & Phát triển/Quản lý kinh doanh
- Hearing the customer's medical condition, wishes, and budgeted amount.
- Follow up with customers when their medical conditions or wishes change.
**Job requirements**:
- Intermediate level of English or Japanese N2 level or above. To communicate with the Japanese manager.
- Those who can accept outsourcing contracts (freelance).
(Applicable to any of the following)
- Experience working with wealthy customers in a luxury hotel.
- Experience working with wealthy customers.
- Experience studying or working in Japan.
- Strong interest in the Japanese medical/beauty industry.
- **Benefit**:
- Year-end bonus, 13th month salary,.
- Annual salary increase.
- Full payment of social insurance, health insurance, unemployment insurance.
- Company trip, Year End Party.
- Annual health check-up.
- Other benefits according to policy of the Company.
- Opportunities for promotion and development.
- Paid leave days: 12 days.
**Job workplaces**:
- Hồ Chí Minh - Việt Nam
**Job level**:
- Nhân viên
**Job language**:
- Tiếng Nhật, Tiếng Anh
**Job industry**:
- Bán hàng & Phát triển/Quản lý kinh doanh
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Senior Analyst (Bcshcm)
Ho Chi Minh City
Manulife
Posted today
Job Viewed
Job Description
**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**
**Working Arrangement**
In Office
**The opportunity**
Provide clients & agents with excellent support and service. (Cung cấp cho khách hàng, đại lý sự hỗ trợ và phục vụ xuất sắc)
Communicate clearly with clients/agents and in properly manner, accurate in responding to customer enquiry (Giao tiếp với Khách hàng/Đại lý rõ ràng, đúng chuẩn mực, phản hồi các vấn đề của Khách hàng/Đại lý đầy đủ và chính xác)
Comply with policy of client information protect (Luôn tuân thủ chính sách bảo mật thông tin khách hàng)
**Responsibilities**:
- Collect premiums and Issue accordingly receipts to clients/agents, disburse money to client according to respective DNRs (Thu phí bảo hiểm và phát hành phiếu thu cho Khách hàng/Đại lý, Chi trả các khoản thanh toán cho khách hàng)
- Reply clients’ inquiries about policy and admin procedures related to policy via direct meeting/Inbound call/Outbound call (Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chánh liên quan đến hợp đồng bảo hiểm thông qua trực tiếp trao đổi với Khách hàng tại quầy DVKH hoặc qua điện thoại)
- Guide clients to fullfil admin procedures according to clients’ requests (Hướng dẫn khách hàng thực hiện thủ tục hành chánh khi khách hàng yêu cầu)
- Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients (Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại)
- Responsibility 4 Guide agents admin procedures (Giải đáp thắc mắc của đại lý liên quan đến quy định hành chánh)
- Handle other admin tasks (Các công việc hành chính khác)
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What we are looking for**
- Bachelor’s degree.
- At least 2 years’ experience in customer service/operations in the insurance company.
- Good listening & understanding and experience in handling customer's queries/complaint face to face or over the phone.
- Good in communication & customer services skill, interpersonal skill, negotiation skill.
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer
**Working Arrangement**
In Office
**The opportunity**
Provide clients & agents with excellent support and service. (Cung cấp cho khách hàng, đại lý sự hỗ trợ và phục vụ xuất sắc)
Communicate clearly with clients/agents and in properly manner, accurate in responding to customer enquiry (Giao tiếp với Khách hàng/Đại lý rõ ràng, đúng chuẩn mực, phản hồi các vấn đề của Khách hàng/Đại lý đầy đủ và chính xác)
Comply with policy of client information protect (Luôn tuân thủ chính sách bảo mật thông tin khách hàng)
**Responsibilities**:
- Collect premiums and Issue accordingly receipts to clients/agents, disburse money to client according to respective DNRs (Thu phí bảo hiểm và phát hành phiếu thu cho Khách hàng/Đại lý, Chi trả các khoản thanh toán cho khách hàng)
- Reply clients’ inquiries about policy and admin procedures related to policy via direct meeting/Inbound call/Outbound call (Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chánh liên quan đến hợp đồng bảo hiểm thông qua trực tiếp trao đổi với Khách hàng tại quầy DVKH hoặc qua điện thoại)
- Guide clients to fullfil admin procedures according to clients’ requests (Hướng dẫn khách hàng thực hiện thủ tục hành chánh khi khách hàng yêu cầu)
- Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients (Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại)
- Responsibility 4 Guide agents admin procedures (Giải đáp thắc mắc của đại lý liên quan đến quy định hành chánh)
- Handle other admin tasks (Các công việc hành chính khác)
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What we are looking for**
- Bachelor’s degree.
- At least 2 years’ experience in customer service/operations in the insurance company.
- Good listening & understanding and experience in handling customer's queries/complaint face to face or over the phone.
- Good in communication & customer services skill, interpersonal skill, negotiation skill.
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer
This advertiser has chosen not to accept applicants from your region.
5
Customer Support (Ca Đêm/ Night Shift)
Ho Chi Minh City
Global Liaison
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 11 - 12 triệu VNĐ)
Bountiful Bonus & Welfare!
Global Liaison Co., Ltd. Is an international firm headquartered in Philadelphia, USA specializes in providing financial advisory & POS systems. We’re looking for Customer Support applicants. NO Experience Required!
Generous welfare and bonus
- Providing customers with support and consultancy on the full products/ service.
- In charge of related outbound calls from customers.
- Provide support and consultancy to customers
- Ensure high-quality service to maximize customer satisfaction
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary and bonus
Social insurance, health insurance, unemployment insurance according to Labor Laws
Opportunities to be trained in the professional environment to maximize your potential
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
College graduates
Base level of communicative English is a plus
Willing to work overtime in peak season
Benefits and welfares:
- Salary: VND 11,000,000 - 12,000,000 depending on experience
- Spacious & airconditioned SLEEP ROOM AVAILABLE
- We have Kitchen if you want to cook your own meal.
- Insurance, holidays & leaves are specified in accordance with Vietnamese labor law.
- Air-conditioned workplace, snacks & drinks (coffee, boba, etc.) are in full demand.
- FREE Gym and swimming pool
- Friendly & supportive colleagues, professional yet friendly working environment
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Tổng Đài Viên
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 11 - 12 triệu VNĐ)
Bountiful Bonus & Welfare!
Global Liaison Co., Ltd. Is an international firm headquartered in Philadelphia, USA specializes in providing financial advisory & POS systems. We’re looking for Customer Support applicants. NO Experience Required!
Generous welfare and bonus
- Providing customers with support and consultancy on the full products/ service.
- In charge of related outbound calls from customers.
- Provide support and consultancy to customers
- Ensure high-quality service to maximize customer satisfaction
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary and bonus
Social insurance, health insurance, unemployment insurance according to Labor Laws
Opportunities to be trained in the professional environment to maximize your potential
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
College graduates
Base level of communicative English is a plus
Willing to work overtime in peak season
Benefits and welfares:
- Salary: VND 11,000,000 - 12,000,000 depending on experience
- Spacious & airconditioned SLEEP ROOM AVAILABLE
- We have Kitchen if you want to cook your own meal.
- Insurance, holidays & leaves are specified in accordance with Vietnamese labor law.
- Air-conditioned workplace, snacks & drinks (coffee, boba, etc.) are in full demand.
- FREE Gym and swimming pool
- Friendly & supportive colleagues, professional yet friendly working environment
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Tổng Đài Viên
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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About the latest Customer support Jobs in Vietnam !
6
[internship] Technical Support Customer
Hanoi, Hanoi
Bosch Group
Posted today
Job Viewed
Job Description
Company Description
**_
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all over the world._
- In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment._
- Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014._
**Job Description**:
- Technical support to 2-Wheeler’s Vietnam and ASEAN customer
- Contact to R&D center from development phase to release SOP components
- Quality verification Market claim and Factory claim from 2-Wheeler’s Vietnam & ASEAN customers.
- Research & issue regular report Vietnam 2W market, identify and evaluate new players in Vietnam.
- Ad-hoc for 2-Wheeler’s marketing event activities.
**Qualifications**:
- 3rd or 4th year students with major in Electronic technology, Automation technology, Automobile Technology,.
- No working experiences required, although students with experience in Automotive technology, Electronic and Automation are preferred
- Proficient in English and Vietnamese.
- Time Management, Can-do attitude
- Good in communication and presentation, Eyes for details
Additional Information
- Be entrusted with your own area of responsibility
- Receive competitive internship allowances
- Join department’s outing activities
- Have 01 paid leave per month
- Lunch allowance, parking allowance
**_
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all over the world._
- In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment._
- Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014._
**Job Description**:
- Technical support to 2-Wheeler’s Vietnam and ASEAN customer
- Contact to R&D center from development phase to release SOP components
- Quality verification Market claim and Factory claim from 2-Wheeler’s Vietnam & ASEAN customers.
- Research & issue regular report Vietnam 2W market, identify and evaluate new players in Vietnam.
- Ad-hoc for 2-Wheeler’s marketing event activities.
**Qualifications**:
- 3rd or 4th year students with major in Electronic technology, Automation technology, Automobile Technology,.
- No working experiences required, although students with experience in Automotive technology, Electronic and Automation are preferred
- Proficient in English and Vietnamese.
- Time Management, Can-do attitude
- Good in communication and presentation, Eyes for details
Additional Information
- Be entrusted with your own area of responsibility
- Receive competitive internship allowances
- Join department’s outing activities
- Have 01 paid leave per month
- Lunch allowance, parking allowance
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Ho Chi Minh City
April Asia Pacific
Posted today
Job Viewed
Job Description
For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.
We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.
To sustain the growth of the company as well as the expansion of our services in Ho Chi Minh City, we are currently looking for a Customer Service Representative
Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.
Your main responsibilities will be to:
- Understand client needs, eligibility, and coverage to provide insightful assistance.
- Cooperate with other teams including Medical and Claims to formulate an appropriate reply.
- Contact healthcare providers and the customer regarding incomplete files.
- Provide support to management and recommend service improvement.
The successful applicant will have:
- A first experience in Customer Service would be a plus.
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English.
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.
What we offer:
- More than a job you will get opportunities for growth and progression
- You will be coached and trained by a professional expert in their field
- You will be working for six countries in the region
- You will be joining a young and diverse team of professionals
- A comprehensive set of benefits including health insurance and a competitive reward scheme
We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.
To sustain the growth of the company as well as the expansion of our services in Ho Chi Minh City, we are currently looking for a Customer Service Representative
Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.
Your main responsibilities will be to:
- Understand client needs, eligibility, and coverage to provide insightful assistance.
- Cooperate with other teams including Medical and Claims to formulate an appropriate reply.
- Contact healthcare providers and the customer regarding incomplete files.
- Provide support to management and recommend service improvement.
The successful applicant will have:
- A first experience in Customer Service would be a plus.
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English.
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.
What we offer:
- More than a job you will get opportunities for growth and progression
- You will be coached and trained by a professional expert in their field
- You will be working for six countries in the region
- You will be joining a young and diverse team of professionals
- A comprehensive set of benefits including health insurance and a competitive reward scheme
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Hanoi, Hanoi
esoft systems
Posted today
Job Viewed
Job Description
**ABOUT ESOFT**
Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
**At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.**
**To provide customer care**:
- Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
- Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
- Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
**To handle customer requests/ complaints and propose a solution**
- Filter and assign requests to the relevant team/person.
- Monitor and follow up on the progress of resolving requests.
- Ensure requests are handled properly and on-time
- Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
- Propose solutions to customer requests/ complaints.
**To manage customer database and customer relationships**
- Update and maintain the customer information records, contact list.
- Develop and maintain customer relationships.
**To support Production and other departments in customer-related matters**
- Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
- Support Production in checking any order related matters such as instruction, input.
- Support Production in downloading, uploading, and order creation properly and on-time.
- Transfer finished materials to customers in case it cannot be transferred via systems
- Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
- Contact and inform customers of any billing matters that Accounting requires.
- Greet new customers
- Implement seasonal customer-related production workflow.
- Propose a solution for improvement of IT infrastructure and system for customer service activities.
**Others related tasks as assigned**
- Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
- Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
- Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
- Ensure customer service standards are aligned with the corporate standards/values
**DESIRED SKILLS & EXPERIENCE**
- Education: University degree in English, Customer Service, Marketing & Sales, etc. are preferable
- Experience:No working experience required
- Experience with quality assurance and quality management for graphics and photos is an advantage.
- Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
- Good communication skills.
- Patient personality.
- Self-motivated with strong team skills, a high degree of punctuality.
- Hard-working and good health.
** IMPORTANT NOTICE**:
- Willingness to work in shifts (6:30am - 2:30pm, 2:30pm - 10:30pm, 10:30pm - 6:30am)
- Alternately work by week (one week for a shift)
**WHAT WE OFFER**
We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.
**Application deadline**:
Ongoing
Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
**At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.**
**To provide customer care**:
- Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
- Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
- Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
**To handle customer requests/ complaints and propose a solution**
- Filter and assign requests to the relevant team/person.
- Monitor and follow up on the progress of resolving requests.
- Ensure requests are handled properly and on-time
- Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
- Propose solutions to customer requests/ complaints.
**To manage customer database and customer relationships**
- Update and maintain the customer information records, contact list.
- Develop and maintain customer relationships.
**To support Production and other departments in customer-related matters**
- Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
- Support Production in checking any order related matters such as instruction, input.
- Support Production in downloading, uploading, and order creation properly and on-time.
- Transfer finished materials to customers in case it cannot be transferred via systems
- Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
- Contact and inform customers of any billing matters that Accounting requires.
- Greet new customers
- Implement seasonal customer-related production workflow.
- Propose a solution for improvement of IT infrastructure and system for customer service activities.
**Others related tasks as assigned**
- Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
- Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
- Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
- Ensure customer service standards are aligned with the corporate standards/values
**DESIRED SKILLS & EXPERIENCE**
- Education: University degree in English, Customer Service, Marketing & Sales, etc. are preferable
- Experience:No working experience required
- Experience with quality assurance and quality management for graphics and photos is an advantage.
- Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
- Good communication skills.
- Patient personality.
- Self-motivated with strong team skills, a high degree of punctuality.
- Hard-working and good health.
** IMPORTANT NOTICE**:
- Willingness to work in shifts (6:30am - 2:30pm, 2:30pm - 10:30pm, 10:30pm - 6:30am)
- Alternately work by week (one week for a shift)
**WHAT WE OFFER**
We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.
**Application deadline**:
Ongoing
This advertiser has chosen not to accept applicants from your region.
9