151 Marriott International jobs in Vietnam

Our client, a premier hospitality establishment in the heart of Bien Hoa, Dong Nai , is seeking an experienced and charismatic Guest Services Manager. This critical role involves overseeing all guest-facing operations to ensure an exceptional and memorable experience for every visitor. You will be responsible for managing the front desk, concierge services, and guest relations teams, setting high standards for customer service, and resolving any guest issues promptly and effectively.

Key responsibilities include developing and implementing guest service strategies, training and motivating staff to deliver outstanding service, managing guest feedback and implementing service improvements, and ensuring the efficient operation of all front office functions. You will also collaborate with other departments, such as housekeeping and food & beverage, to guarantee seamless service delivery. The ideal candidate will possess strong leadership skills, excellent communication abilities, a keen eye for detail, and a genuine passion for hospitality. A deep understanding of luxury service standards and problem-solving capabilities are essential. This is an exciting opportunity to lead a dedicated team and shape the guest experience in a vibrant location.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel front office operations, with at least 2 years in a supervisory or management role.
• Proven track record of delivering exceptional customer service.
• Strong knowledge of hotel management systems (PMS).
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English and Vietnamese.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

At Regent, we aim to elevate our guests above the noise - an experience that can only be achieved through thoughtfully managed and well-connected service processes.
As a Guest Services Manager, you oversee daily operations while being actively involved in Front Office service delivery. You engage with guests and ensure that service levels consistently exceed expectations. You are responsible for maintaining product quality standards and delivering exceptional service to every resort guest.
You lead the Reception team by upholding Regent's standards and service behaviors, ensuring each guest interaction - from arrival to departure - is both efficient and engaging. You curate personalized welcome experiences and ensure that every guest is personally met by a member of management upon departure, confirming their stay was nothing short of exceptional.
When guest issues arise, you handle them with the utmost care and professionalism. You ensure the lobby is always well-staffed, impeccably clean, and maintained to the highest standards.
You actively engage your team and foster strong collaboration with all resort departments to ensure seamless operations. You lead and develop the Reception team through regular check-in conversations, training sessions, and by involving team members in achieving resort goals. Finally, you ensure that all team members clearly understand their responsibilities, as well as the company's and their individual objectives.
WHAT WE NEED FROM YOU
Commitment: You are dedicated to your work and always intend to perform as best as possible. You do not go home before your tasks are finished or carefully handed over to your colleagues.
Growth mind-set: You believe that you can always improve and develop skills, by facing challenges, learning from mistakes and genuinely listen to feedback.
Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills in order to become a real Regent connoisseur.
Pro-active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests' needs.
Consistency: As a manager you make sure consistent service is provided and quality always meets the standards set by the resort.
Leadership: You lead the team by example and show them how work needs to be done, while always supporting growth and development.
Team player: Together with the team you work towards a common goal and you understand the importance of your role within the team,while always willing to support your colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Our client is seeking an exceptional and highly organized Remote Guest Services Coordinator to provide outstanding support and create memorable experiences for their discerning clientele. This fully remote position requires a dedication to service excellence and proactive problem-solving from a virtual setting. You will be the primary point of contact for guests, addressing inquiries, managing reservations, and resolving issues with efficiency and professionalism. Your responsibilities will include handling pre-arrival communications, coordinating special requests, and ensuring all guest needs are met before, during, and after their stay. You will manage online booking platforms, maintain guest records, and collaborate with internal teams to facilitate seamless service delivery. A key aspect of this role involves monitoring guest feedback channels, responding to reviews, and identifying opportunities to enhance the overall guest experience. You will also assist in developing and implementing service standards and training materials for guest-facing staff. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Tourism, Communications, or a related field, coupled with a minimum of 5 years of experience in guest relations, customer service, or hospitality coordination. Previous experience in a remote work environment is highly advantageous. Exceptional communication (written and verbal), interpersonal, and active listening skills are paramount. Proficiency in CRM systems, booking engines, and general office productivity software is required. A positive attitude, strong problem-solving capabilities, and the ability to empathize with guests are essential qualities. If you are passionate about delivering exceptional service and thrive in a remote, customer-focused role, we encourage you to apply.

Our client, a renowned establishment in the hospitality sector, is seeking an experienced and guest-focused Hospitality Guest Services Manager for their property in **Nam Dinh, Nam Dinh, VN**. This role offers a hybrid work arrangement, blending essential on-site presence with strategic remote oversight. You will be responsible for leading the front desk, concierge, and bell services teams to ensure an exceptional guest experience from arrival to departure. Your key duties will include managing staff performance, implementing service standards, handling guest inquiries and complaints with professionalism and efficiency, and coordinating with other departments to ensure seamless operations. The ideal candidate will possess strong leadership skills, excellent communication and problem-solving abilities, and a passion for delivering outstanding customer service. You should have a comprehensive understanding of hotel operations, reservation systems, and guest relations management. This role requires you to be present on-site for significant portions of the week to directly supervise staff, manage daily operations, and ensure the highest standards of service delivery. Remote work will involve administrative tasks, strategic planning, and performance analysis. We are looking for an individual who is adept at motivating teams, resolving challenging guest situations, and contributing to a positive and welcoming atmosphere. A minimum of 4 years of experience in front office management or a related guest services role within the hospitality industry is required. Excellent command of English and Vietnamese is essential. If you are a dedicated hospitality professional with a commitment to exceeding guest expectations and possess the skills to manage effectively in a hybrid environment, we encourage you to apply.
Key Responsibilities:

• Manage and lead the front desk, concierge, and bell services teams.
• Ensure all guests receive prompt, efficient, and courteous service.
• Oversee check-in and check-out processes.
• Handle guest inquiries, requests, and complaints effectively and empathetically.
• Train and develop front office staff.
• Implement and maintain high service standards.
• Coordinate with other hotel departments (housekeeping, F&B, maintenance) to ensure guest satisfaction.
• Manage room inventory and occupancy levels.
• Prepare and analyze reports related to front office operations.
• Ensure adherence to hotel policies and procedures.

Qualifications:

• Minimum of 4 years of experience in front office management or guest services in the hospitality industry.
• Proven leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in hotel management software (PMS) and reservation systems.
• Ability to work flexible hours, including weekends and holidays.
• Excellent command of both English and Vietnamese.
• Professional appearance and demeanor.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.

Our client is seeking a polished and customer-focused Remote Hospitality Guest Services Manager to oversee and elevate the guest experience from a distance. In this vital role, you will be responsible for ensuring exceptional service standards across all guest interactions, managing online feedback, and coordinating with on-site teams to resolve guest issues efficiently. You will develop and implement strategies to enhance guest satisfaction, train remote and on-site staff on service protocols, and manage online reputation across review platforms. The ideal candidate will have a strong background in hospitality management, with proven experience in guest relations and service delivery. Excellent communication, problem-solving, and interpersonal skills are paramount, as you will be the virtual point of contact for guest concerns and team coordination. You should be adept at using customer relationship management (CRM) systems and other hospitality software. This is a fantastic opportunity to leverage your expertise in hospitality to create memorable experiences for guests, contributing to the success of our establishments while enjoying the flexibility of a remote work arrangement. Join our team and help us set new benchmarks in guest service excellence.

Responsibilities:

• Oversee and manage guest services operations remotely.
• Ensure consistently high standards of guest service and satisfaction.
• Handle and resolve guest complaints and feedback escalated through virtual channels.
• Train and guide remote and on-site staff on service excellence protocols.
• Monitor and manage online guest reviews and reputation across various platforms.
• Develop and implement guest service improvement initiatives.
• Coordinate with front desk, housekeeping, and F&B teams to ensure seamless guest experiences.
• Analyze guest feedback data to identify trends and areas for enhancement.
• Manage online booking inquiries and ensure prompt responses.
• Maintain professional communication with guests and stakeholders via email, phone, and chat.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 4 years of experience in the hospitality industry, with at least 2 years in a management or supervisory role focusing on guest services.
• Proven experience in managing guest relations and resolving customer issues.
• Proficiency with hotel management software (PMS) and CRM systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices in hospitality.
• Ability to lead and motivate teams remotely.
• Experience in online reputation management is highly desirable.
• Ability to multitask and manage time effectively in a remote work environment.

Our client, a premier hospitality establishment located in the scenic region of **Buon Ma Thuot, Dak Lak, VN**, is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the reception team, coordinating with various departments such as housekeeping and food & beverage, and handling guest inquiries, requests, and complaints with professionalism and efficiency. A key aspect of this position involves developing and implementing service standards to maintain the highest levels of guest satisfaction. You will also be involved in staff training and development, performance evaluations, and creating a positive work environment. Additionally, you will manage room inventory, oversee check-in/check-out procedures, and ensure accurate billing and

Our client is seeking a dedicated and customer-focused Remote Hotel Guest Services Coordinator to enhance the guest experience for their properties worldwide. This is a fully remote position, offering the flexibility to manage guest communications and requests from anywhere. You will be the first point of contact for guests, providing information, resolving issues, and ensuring a seamless and enjoyable stay.

As a Remote Hotel Guest Services Coordinator, your primary responsibilities will include managing guest reservations, modifications, and cancellations through various online platforms and communication channels. You will respond to guest inquiries via phone, email, and live chat, providing accurate information about hotel services, amenities, and local attractions. Addressing and resolving guest complaints promptly and efficiently, ensuring guest satisfaction, will be a key aspect of your role.

You will coordinate with various hotel departments, such as housekeeping, maintenance, and food & beverage, to fulfill guest requests and special arrangements. This includes arranging airport transfers, booking tours, and handling special occasion requests. Maintaining guest records and ensuring data accuracy in the property management system (PMS) is also crucial. You will assist in developing and implementing guest service standards to maintain high levels of quality.

The ideal candidate will have a strong background in customer service, preferably within the hospitality industry. Excellent communication, interpersonal, and active listening skills are essential. Proficiency in using hotel reservation systems or property management software is a significant advantage. You should be empathetic, patient, and possess strong problem-solving abilities. The ability to remain calm and professional under pressure is crucial. This role requires a self-motivated individual with strong organizational skills and the ability to work independently in a remote setting, ensuring consistent service delivery.

Requirements:

• Proven experience in customer service, preferably in the hospitality industry (hotels, travel agencies).
• Excellent verbal and written communication skills in English and Vietnamese.
• Proficiency with computer systems, including reservation software or PMS.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a remote environment.
• High school diploma or equivalent; hospitality certification or degree is a plus.
• Positive attitude and a passion for providing exceptional guest service.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Our client is seeking a passionate and customer-centric Remote Hospitality Guest Services Manager to enhance the guest experience for their patrons. This is a fully remote position, enabling you to manage and elevate guest interactions from any location. You will be responsible for overseeing and coordinating guest services operations, ensuring that every guest receives exceptional care and support throughout their journey. The ideal candidate will have a solid background in the hospitality industry, with demonstrated experience in customer service management, problem-solving, and team leadership. You will act as a key liaison between guests and various hotel departments, addressing inquiries, resolving complaints, and ensuring a seamless and memorable stay. This role requires outstanding communication skills, a proactive approach to service, and the ability to manage multiple tasks efficiently in a remote setting. Key responsibilities include developing and implementing guest service standards, training front-line staff, managing online reviews and feedback, and identifying opportunities to improve the overall guest experience. You will also be involved in service recovery initiatives and ensuring high levels of guest satisfaction. We are looking for an individual who is dedicated to service excellence and can motivate teams to achieve outstanding results. This is an excellent opportunity to make a significant impact on guest loyalty and satisfaction from a remote position, contributing to the reputation and success of the hospitality brand.

Responsibilities:

• Oversee and manage all aspects of guest services operations.
• Develop and implement exceptional guest service standards and protocols.
• Train and mentor front-line staff to deliver superior guest experiences.
• Respond promptly and effectively to guest inquiries, requests, and complaints.
• Manage online reputation and address guest feedback across various platforms.
• Implement service recovery procedures to resolve guest issues and ensure satisfaction.
• Identify opportunities for service improvement and collaborate on enhancement initiatives.
• Ensure seamless coordination between guest services and other hotel departments.
• Monitor guest feedback and satisfaction metrics, reporting on key trends.
• Maintain a high level of professionalism and customer focus in all interactions.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, or equivalent experience.
• Minimum of 4 years of experience in hospitality management, with a focus on guest services.
• Proven track record of delivering exceptional customer service and managing guest relations.
• Strong understanding of hotel operations and industry best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
• Ability to manage and motivate teams remotely.
• Strong organizational and time management skills.
• Fluency in English and Vietnamese is essential.