547 Marriott International jobs in Vietnam

Hạn nộp: 05/10/2025 Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

2

Nơi làm việc

Thành Phố Hội An - Quảng Nam

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh

Vị trí

Trưởng ca/ Giám sát

Cập nhật

16/09/ :08

MÔ TẢ CÔNG VIỆC

• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Adhere to company credit limit, floor limit policies.
• Allocate rooms to expected arrivals after checking guests preferences and special requests.

• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
• Cross Check all billing instructions are correctly updated.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.

• Takes responsibility in the absence of the Duty Manager / Front office manager.

QUYỀN LỢI ĐƯỢC HƯỞNG

Having opportunity to enhance expertise knowledge

Joining in trainings to boost work performance

Engaging in professional working environment

Being provided with meals and uniforms

YÊU CẦU CÔNG VIỆC

• Graduated bachelor degree or diploma in Hospitality Management is an asset or related field.
• Knowledgeable in MS office programs.
• A positive attitude and excellent communication skills.
• Experience in motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• Knowledgeable of Opera, Fidelio or other Property Management Systems.
• Minimum 2-3 years experiences as Front Office Associate, Front office cashier in a hotel

YÊU CẦU HỒ SƠ

• Good looking male with at least 3 - 5 years experience.

• To have excellent understanding and product knowledge of the hotel & restaurant.

• To be fluent in English and good communicator.

Transportation

Work Location

Ho Chi Minh (Tan Dinh Ward)

Job Level

Experienced (Non - Manager)

Job Type

Permanent

Qualification

College

Experiences

1 - 2 Years

Salary

Competitive

Industry

Front Office

Deadline to Apply

31/10/2025

Contact Person

HR

Insurance

Employee Shuttle Service

Uniform

Health checkup

Training & Development

Annual Leave

• Is the first and last impression for the resort and therefore they set the tone for the guest's stay and are the lasting imprint on the guest before they leave.
• Be well versed with the depot facility and services to be able to provide directions and information to guests.
• Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest. Especially for the Casino
• Warmly greet the guest, assist with luggage, give directions in the depot facility, arrange for travel accommodations, and alert The Grand Ho tram property resort of any issues or requests that guest might have communicated.
• Carrying out bus pre-departure duties including checking the emergency equipment, ensuring the bus is clean and tidy, ensuring that information in the seat pockets is up to date and that all food and beverage stocks are on board.
• Making announcements on behalf of the bus driver and answering guests' questions during the journey.
• Enroll guests who want to join the Casino Loyalty membership.
• Ensuring guests disembark safely at the end of a journey and checking that there is no luggage left in the overhead compartments.
• Completing paperwork, including writing a journey report daily.
• Work closely with other cross over departments at resort to ensure efficiency and communication of the guest's needs.
• Resolve and escalate all issues of concern that occur with the guest and ensure they are completely resolved.
• Distribute all the promotion as well as casino's promotion for guest with the best assist when needed.
• Handling other job's assignment from Guest Service Manager and other above managers.

• Presentable and cheerful
• Good PR skills
• Knowing the guests
• Knowing all existing promotions, programs, room guidelines etc
• Knowing all the services of the company
• All procedures, policies, guidelines
• Other guests related matters
• Competence on Computer and Sequel program.
• Excellent customer's service skills

Job tags:

Guest Services Executive

Guest Experience & Operations

• Supervise and support the Front of the House operations, including reception, concierge, and guest relations.

• Provide personalized assistance and ensure smooth communication for Korean-speaking guests, including translation and cultural interpretation when needed.

• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.

• Conduct daily guest engagement activities, ensuring proactive recognition of repeat and VIP guests.

• Monitor lobby and public areas to maintain a welcoming, efficient, and elegant guest environment.

• Support Front Office during peak periods to ensure smooth check-in/out processes.

Team Management

• Lead, coach, and motivate Front of the House team members to deliver luxury service standards.

• Ensure team members are well-informed about resort facilities, services, and promotions.

• Coordinate with the Training Department to deliver service and language skill development programs.

Guest Relations & Communication

• Maintain strong relationships with Korean travel agents, VIP coordinators, and regular guests.

• Prepare daily guest reports and communicate important guest preferences to relevant departments.

• Act as the liaison between guests and other departments to ensure personalized and seamless experiences.

Administration & Compliance

• Monitor and ensure compliance with resort policies, brand standards, and safety procedures.

• Support preparation of daily and monthly reports related to guest feedback, satisfaction, and trends.

• Participate in regular departmental meetings and contribute to service improvement initiatives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

GUEST SERVICES MANAGER (KOREAN SPEAKING) - QUẢN LÝ TRỰC CA (BIẾT TIẾNG HÀN)

Hạn nộp: 13/11/2025 Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

1

Nơi làm việc

Huyện Phú Quốc - Kiên Giang

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh

Vị trí

Trưởng ca

Cập nhật

13/10/ :31

MÔ TẢ CÔNG VIỆC

Guest Experience & Operations

• Supervise and support the Front of the House operations, including reception, concierge, and guest relations.
• Provide personalized assistance and ensure smooth communication for Korean-speaking guests, including translation and cultural interpretation when needed.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
• Conduct daily guest engagement activities, ensuring proactive recognition of repeat and VIP guests.
• Monitor lobby and public areas to maintain a welcoming, efficient, and elegant guest environment.
• Support Front Office during peak periods to ensure smooth check-in/out processes.

Team Management

• Lead, coach, and motivate Front of the House team members to deliver luxury service standards.
• Ensure team members are well-informed about resort facilities, services, and promotions.
• Coordinate with the Training Department to deliver service and language skill development programs.

Guest Relations & Communication

• Maintain strong relationships with Korean travel agents, VIP coordinators, and regular guests.
• Prepare daily guest reports and communicate important guest preferences to relevant departments.
• Act as the liaison between guests and other departments to ensure personalized and seamless experiences.

Administration & Compliance

• Monitor and ensure compliance with resort policies, brand standards, and safety procedures.
• Support preparation of daily and monthly reports related to guest feedback, satisfaction, and trends.
• Participate in regular departmental meetings and contribute to service improvement initiatives.

QUYỀN LỢI ĐƯỢC HƯỞNG

Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)

15 annual leave, 2 days off per week

Relocation, repatriation, and home leave allowance

Accommodation, uniforms, transportation, and meals are provided

International working environment

Insurance as labor law

Healthcare insurance for personnel from the start date and for the family after working 06 months

24/7 accident insurance

Other benefits will be discussed during the interview

YÊU CẦU CÔNG VIỆC

Bachelor's degree in Hospitality Management or related field.

Minimum 2–3 years of experience in a supervisory or managerial role in Front Office at a luxury hotel/resort.

Fluent in Korean and English (both spoken and written); additional languages are an advantage.

Excellent interpersonal and communication skills, with a genuine passion for guest service.

Strong problem-solving ability and high attention to detail.

Proficiency in hotel management systems (Opera PMS preferred).

Flexible to work in shifts, weekends, and holidays as required.

YÊU CẦU HỒ SƠ

Kindly send your CV to our email: recruitment.regentpq(at

Phone: /Hotline: P&C Department)

Hạn nộp: 30/10/2025 Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

THÔNG TIN CƠ BẢN

Số lượng

2

Nơi làm việc

Quận Bình Thạnh - TP HCM

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Spa/ Mát xa/ Thẩm mỹ viện

Ngành nghề

Tiền sảnh

Vị trí

Thực tập sinh

Cập nhật

08/10/ :48

MÔ TẢ CÔNG VIỆC

Details will be discussed in the interview

QUYỀN LỢI ĐƯỢC HƯỞNG

1. Offered two meals per day with 5 days working

2. Offered uniform and laundry service for uniform.

3. Joined in the associate activities.

4. Trainee Allowance depends on agreement period

First month and second month: 1,000,000 VND/month

Tháng thứ nhất và tháng thứ hai: 1,000,000 VND/tháng

Third month and Fourth month: 1,500,000 VND/month.

Tháng thứ ba và tháng thứ tư: 1,500,000 VND/tháng.

Fifth month and after: 2,000,000 VND/month.

Tháng thứ năm và các tháng sau đó: 2,000,000 VND/tháng.

1. Have a chance promote to Full - Time or Casual Labour when finished the internship.

YÊU CẦU CÔNG VIỆC

Enthusiastic, resilient, can-do attitude

Passionate with hospitality and hotel industry

Good Chinese is an advantage

YÊU CẦU HỒ SƠ

Apply in

Job Description

YOUR ROLE AS A:

The Guest Services Assistant is responsible to maintain the highest level of safety, security and service standards for ground operations.

WHAT YOU'LL CHAMPION:

• Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
• Tagging luggage and carry on inspection, referred to Teams & Conditions.
• Boarding guest to the aircraft.
• Deplaning guest from the aircraft.
• Provide assistance to guest if any special need: wheelchair, NTL, etc.
• Handle documents: GD, crew sign, collecting departure and arrival immigration card.
• To comply with Cash Handling for Ground Operations SOP and Cashiering – Ancillary Income SOP from Finance Department.
• Responsibility to comply with AirAsia Berhad standards, AirAsia Berhad safety performance, the applicable law, regulations and procedure in all locations where operation are conducted. This includes ensuring service providers' compliance towards AirAsia Berhad safety standard.
• To perform the duty of Guest Service Flight controller for HUBs / stations if required.

• To adhere CBTO functions if been assign. The duties are:

• Overview and monitor activities of mishandled baggage.

• Liaise with conveyor / ramp staff for any shortfalls.
• Raised Passenger Irregularity Report (PIR) for any mishandled baggage.
• Assist passenger to retrieve their offloaded baggage due to Annex 17.
• Create a baggage on hand record for unclaimed / surplus baggage. Ensure that a copy of all PIR is sent to the Security Department for their investigation.
• Conduct primary tracing on mishandled baggage cases.
• Update baggage status to passenger every 72 hours. Assist station for tracing mishandled baggage.
• Retrieving and responding fax, email or telephone.
• Investigate and determine the reason for baggage mishandling in every registered baggage file.
• Conduct secondary tracing on mishandled baggage pending files system wide.
• Liaise with customer care.
• Coordinate with other departments and station pertaining baggage mishandled.
• Identify possible fraudulent claims.
• Ensure NTL baggage are sent back on the same flight as NTL upon being advised by check in staff.
• Unclaimed bags not collected after 2 months should be disposed through staff auction, charitable organization etc.
• Authorization of payment (discharge voucher) can only be issued by authorized personnel
• For payment process, proper documentation to be sent to Finance department (copy of passenger's I/C or passport, PIR and other relevant documents).
• All records and PNR must be updated when payment is made i.e. Incidental Expenses and compensation.
• Baggage or item restored to passenger must have the Acceptance Acknowledgment Form, completed and duly signed by recipient with relevant documents.
• Handle Found Property on AirAsia premises

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationSheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o Guest Services - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions.

o Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Essential duties and responsibilities – (
Key activities
)

·

Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.

·

Handle money exchange and cash deposit.

·

Assign room for arrival of F.I.T and group.

·

Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.

·

Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive.
 
Must ensure all facilities are ready, to check on details of the arrangements and liaise with Duty Manager, and Front Office Manager to meet guests if necessary.

·

Ensures that room rates, which have been updated by reservations, are followed.

·

Is well-versed with group arrival and departure pattern and requirements. Works closely with the Team Leader in ensuring a smooth operation.

·

Effectively handle all 'walk out" guests during the overbooking and updates the Front Office Manager on guest feedback.