2 Jobs in Bac Giang
Guest Operations Team Member - Tru by Hilton B?c Giang
Bac Giang City
Hilton
Posted 22 days ago
Job Viewed
Job Description
**Position Purpose**
The Guest Ops TM will play a key role in ensuring the overall comfort, cleanliness, and satisfaction of our guests. The ideal candidate will be detail-oriented, proactive, and possess a positive attitude, with a strong commitment to delivering exceptional guest service.
**Duties & Key Responsibilities**
# **Customer Service Excellence:**
+ Maintain a high level of customer service awareness.
+ Greet guests with a sincere and friendly tone, ensuring they feel welcome.
+ Proactively address guest inquiries and requests quickly and accurately, including information on hotel services, amenities, and surrounding areas.
+ Recognize Honorary Club members and ensure they receive their benefits with high-quality, professional service.
+ Ensure privacy and confidentiality of guest information consistently.
+ **Proactive Communication & Problem Solving:**
+ Maintain a positive attitude and proactively communicate with guests and colleagues to resolve issues effectively.
+ Provide suggestions to improve hotel operations and guest experience.
+ Ensure that any issues, incidents, or concerns are promptly reported to the supervisor or manager.
+ Proactively recommend hotel services, facilities, and local attractions to guests.
# **Guest Check-in & Check-out:**
+ Process guest check-ins and check-outs efficiently, ensuring all information is accurate, including Hilton Honors Club and payment methods.
+ Record guest preferences, special requests, and ensure timely checkout.
+ Maintain accurate guest profiles and input all reservation details into the hotel management system.
# **Handling Payments & Transactions:**
+ Accept and process payments (cash, credit cards, vouchers, etc.) in accordance with hotel policies.
+ Ensure the accuracy of all billing and provide efficient checkout services for guests.
+ Complete all transactions in a timely and accurate manner, ensuring compliance with the hotel's financial regulations.
# **Room & Luggage Management:**
+ Assist with room reservations, ensuring accurate room assignments based on guest preferences and availability.
+ Manage guest luggage, ensuring it is stored securely and delivered promptly as needed.
+ Ensure all guest luggage is handled with care and in accordance with hotel policies.
+ **Inventory & Store Management:**
+ Oversee the management of the convenience store, ensuring the inventory is well-stocked and updated regularly.
+ Monitor stock levels and perform necessary inventory checks to prevent waste or shortages.
# **Safety & Compliance:**
+ Follow safety protocols and be familiar with emergency procedures, including fire safety.
+ Ensure all operations adhere to hotel rules and regulations to maintain a safe environment for both guests and staff.
+ Report any incidents or issues to the supervisor or manager immediately.
# **Restaurant & Food Service:**
+ Be familiar with the restaurant's menu and beverage list to effectively communicate and recommend options to guests.
+ Ensure guests are seated according to their preferences (smoking/non-smoking areas) and introduce yourself with a warm greeting.
+ Assist in delivering food and beverages to guest rooms in a timely manner.
+ Maintain cleanliness of the restaurant area, including equipment and tables, to ensure a pleasant dining experience.
# **Professional Appearance & Conduct:**
+ Maintain a professional and courteous appearance consistently.
+ Show respect and provide excellent service, avoiding offensive language and behaviour.
+ Continuously reflect on personal and professional quality of service to improve guest experience.
# **Collaboration & Teamwork:**
+ Communicate and cooperate effectively with all departments to ensure smooth and efficient operations.
+ Assist other departments as needed, including Front Desk, Kitchen, and Housekeeping.
# **Additional Duties:**
+ Perform other reasonable duties as assigned by the supervisor or manager.
+ Be flexible in assisting with various tasks that may arise during your shift.
+ The department reserves the right to change or supplement the job description if necessary.
__________
**_M?c dích_**
_Nhân_ _viên v?n hành d?ch v?_ _s? dóng vai trò quan tr?ng trong vi?c d?m b?o s? tho?i mái, v? sinh và s? hài lòng c?a khách hàng. Nhân_ _viên_ _c?n có s? chú ý d?n chi ti?t, ch? d?ng và thái d? tích c?c, cùng cam k?t m?nh m? trong vi?c cung c?p d?ch v? khách hàng xu?t s?c._
**_Nhi?m v? và Trách nhi?m_**
**_D?ch v? khách hàng xu?t s?c:_**
+ _Duy trì m?c d? d?ch v? khách hàng cao._
+ _Ðón ti?p khách v?i thái d? chân thành và thân thi?n, d?m b?o h? c?m th?y du?c chào dón._
+ _Ch? d?ng gi?i dáp các yêu c?u và th?c m?c c?a khách hàng m?t cách nhanh chóng và chính xác, bao g?m thông tin v? d?ch v?, ti?n nghi c?a khách s?n và khu v?c xung quanh._
+ _Nh?n di?n các thành viên Honorary Club và d?m b?o h? nh?n du?c quy?n l?i v?i d?ch v? chuyên nghi?p ch?t lu?ng cao._
+ _Ð?m b?o tính b?o m?t và riêng tu c?a thông tin khách hàng m?i lúc._
**_Giao ti?p ch? d?ng & Gi?i quy?t v?n d?:_**
+ _Duy trì thái d? tích c?c và giao ti?p ch? d?ng v?i khách hàng và d?ng nghi?p d? gi?i quy?t v?n d? hi?u qu?._
+ _Ð? xu?t c?i ti?n ho?t d?ng c?a khách s?n và nâng cao tr?i nghi?m c?a khách hàng._
+ _Ð?m b?o m?i v?n d?, s? c? hay m?i quan ng?i du?c báo cáo k?p th?i cho giám sát viên ho?c qu?n lý._
+ _Ch? d?ng gi?i thi?u các d?ch v?, ti?n ích c?a khách s?n và các di?m tham quan d?a phuong cho khách hàng._
**_Th? t?c check-in & check-out c?a khách:_**
+ _X? lý th? t?c check-in và check-out c?a khách m?t cách hi?u qu?, d?m b?o m?i thông tin chính xác, bao g?m thành viên Hilton Honors và phuong th?c thanh toán._
+ _Ghi nh?n s? thích, yêu c?u d?c bi?t c?a khách và d?m b?o check-out dúng th?i gian._
+ _Duy trì h? so khách hàng chính xác và nh?p t?t c? thông tin d?t phòng vào h? th?ng qu?n lý c?a khách s?n._
**_Qu?n lý thanh toán và giao d?ch:_**
+ _Ti?p nh?n và x? lý các kho?n thanh toán (ti?n m?t, th? tín d?ng, phi?u quà t?ng, v.v.) theo chính sách c?a khách s?n._
+ _Ð?m b?o tính chính xác c?a hóa don và cung c?p d?ch v? checkout hi?u qu? cho khách._
+ _Hoàn thành t?t c? giao d?ch m?t cách k?p th?i và chính xác, tuân th? các quy d?nh tài chính c?a khách s?n._
**_Qu?n lý phòng và hành lý:_**
+ _H? tr? vi?c d?t phòng, d?m b?o phân b? phòng chính xác d?a trên s? thích và tình tr?ng phòng c?a khách._
+ _Qu?n lý hành lý c?a khách, d?m b?o luu tr? an toàn và giao tr? k?p th?i khi c?n thi?t._
+ _Ð?m b?o hành lý c?a khách du?c x? lý c?n th?n và theo dúng quy d?nh c?a khách s?n._
**_Qu?n lý kho và c?a hàng ti?n ích:_**
+ _Giám sát qu?n lý c?a hàng ti?n ích, d?m b?o hàng hóa du?c cung c?p d?y d? và c?p nh?t thu?ng xuyên._
+ _Ki?m tra m?c t?n kho và th?c hi?n ki?m tra d?nh k? d? ngan ng?a tình tr?ng thi?u h?t ho?c lãng phí._
**_An toàn & Tuân th? quy d?nh:_**
+ _Tuân th? các quy trình an toàn và làm quen v?i các th? t?c kh?n c?p, bao g?m an toàn cháy n?._
+ _Ð?m b?o m?i ho?t d?ng tuân th? các quy d?nh và tiêu chu?n c?a khách s?n d? duy trì m?t môi tru?ng an toàn cho c? khách hàng và nhân viên._
+ _Báo cáo k?p th?i m?i s? c? ho?c v?n d? cho giám sát viên ho?c qu?n lý._
**_D?ch v? nhà hàng và th?c ph?m:_**
+ _N?m rõ th?c don nhà hàng và danh sách d? u?ng d? có th? giao ti?p hi?u qu? và gi?i thi?u các l?a ch?n cho khách._
+ _Ð?m b?o khách hàng du?c x?p ch? theo s? thích (khu v?c hút thu?c ho?c không hút thu?c) và gi?i thi?u b?n thân v?i m?t l?i chào ?m áp._
+ _H? tr? trong vi?c mang d? an và th?c u?ng lên phòng khách k?p th?i._
+ _Duy trì s? s?ch s? c?a khu v?c nhà hàng, bao g?m thi?t b? và bàn an, d? d?m b?o m?t tr?i nghi?m an u?ng d? ch?u cho khách hàng._
**_Ngo?i hình và hành vi chuyên nghi?p:_**
+ _Duy trì v? ngoài chuyên nghi?p và l?ch s? m?i lúc._
+ _Tôn tr?ng và cung c?p d?ch v? xu?t s?c, tránh ngôn ng? và hành vi không phù h?p._
+ _Liên t?c xem xét và c?i thi?n ch?t lu?ng d?ch v? cá nhân và chuyên nghi?p d? nâng cao tr?i nghi?m khách hàng._
+ **_H?p tác & Làm vi?c nhóm:_**
+ _Giao ti?p và h?p tác hi?u qu? v?i t?t c? các b? ph?n d? d?m b?o ho?t d?ng suôn s? và hi?u qu?._
+ _H? tr? các b? ph?n khác khi c?n thi?t_ _._
**_Nhi?m v? khác:_**
+ _Th?c hi?n các công_ _vi?c_ _khác do giám sát ho?c qu?n lý phân công._
+ _Linh ho?t h? tr? các công vi?c khác phát sinh trong ca làm vi?c._
+ _B? ph?n có quy?n thay_ d?i ho?c b? sung mô t? công vi?c n?u c?n thi?t.
**Requirements**
·College degree or above.
·1-2 years working experience in hotel Catering or Front Desk.
·Able to use computing equipment to accurately perform all kinds of data calculations.
·Good command of English, able to listen and communicate effectively in English to meet business needs.
·Good command of hotel computer systems.
·Good at dealing with guest relations, able to deal with various problems effectively and quickly.
·Improve guest satisfaction with strong interpersonal skills.
·Strong learning ability and able to work under strong pressure.
**Qualifications**
·College's degree in hospitality management or related field preferred.
__________
**_Yêu c?u công vi?c_**
_·_ _T?t nghi?p d?i h?c ho?c trên d?i h?c._
_·_ _1-2 nam kinh nghi?m làm vi?c t?i b? ph?n ?m th?c ho?c l? tân khách s?n._
_·_ _S? d?ng thành th?o thi?t b? máy tính d? th?c hi?n các phép tính d? li?u chính xác._
_·_ _Có kh? nang giao ti?p hi?u qu? b?ng ti?ng Anh, c? nghe và nói, d? dáp ?ng nhu c?u công vi?c._
_·_ _N?m v?ng các h? th?ng máy tính c?a khách s?n._
_·_ _K? nang giao ti?p t?t, có th? gi?i quy?t các v?n d? liên quan d?n quan h? khách hàng m?t cách nhanh chóng và hi?u qu?._
_·_ _Nâng cao s? hài lòng c?a khách hàng thông qua k? nang giao ti?p m?nh m?._
_·_ _Kh? nang h?c h?i nhanh và làm vi?c du?i áp l?c._
**_Trình d? h?c v?n_**
_B?ng d?i h?c chuyên ngành qu?n lý khách s?n ho?c linh v?c liên quan._
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Operations Team Member - Tru by Hilton B?c Giang_
**Location:** _null_
**Requisition ID:** _HOT0BNK6_
**EOE/AA/Disabled/Veterans**
The Guest Ops TM will play a key role in ensuring the overall comfort, cleanliness, and satisfaction of our guests. The ideal candidate will be detail-oriented, proactive, and possess a positive attitude, with a strong commitment to delivering exceptional guest service.
**Duties & Key Responsibilities**
# **Customer Service Excellence:**
+ Maintain a high level of customer service awareness.
+ Greet guests with a sincere and friendly tone, ensuring they feel welcome.
+ Proactively address guest inquiries and requests quickly and accurately, including information on hotel services, amenities, and surrounding areas.
+ Recognize Honorary Club members and ensure they receive their benefits with high-quality, professional service.
+ Ensure privacy and confidentiality of guest information consistently.
+ **Proactive Communication & Problem Solving:**
+ Maintain a positive attitude and proactively communicate with guests and colleagues to resolve issues effectively.
+ Provide suggestions to improve hotel operations and guest experience.
+ Ensure that any issues, incidents, or concerns are promptly reported to the supervisor or manager.
+ Proactively recommend hotel services, facilities, and local attractions to guests.
# **Guest Check-in & Check-out:**
+ Process guest check-ins and check-outs efficiently, ensuring all information is accurate, including Hilton Honors Club and payment methods.
+ Record guest preferences, special requests, and ensure timely checkout.
+ Maintain accurate guest profiles and input all reservation details into the hotel management system.
# **Handling Payments & Transactions:**
+ Accept and process payments (cash, credit cards, vouchers, etc.) in accordance with hotel policies.
+ Ensure the accuracy of all billing and provide efficient checkout services for guests.
+ Complete all transactions in a timely and accurate manner, ensuring compliance with the hotel's financial regulations.
# **Room & Luggage Management:**
+ Assist with room reservations, ensuring accurate room assignments based on guest preferences and availability.
+ Manage guest luggage, ensuring it is stored securely and delivered promptly as needed.
+ Ensure all guest luggage is handled with care and in accordance with hotel policies.
+ **Inventory & Store Management:**
+ Oversee the management of the convenience store, ensuring the inventory is well-stocked and updated regularly.
+ Monitor stock levels and perform necessary inventory checks to prevent waste or shortages.
# **Safety & Compliance:**
+ Follow safety protocols and be familiar with emergency procedures, including fire safety.
+ Ensure all operations adhere to hotel rules and regulations to maintain a safe environment for both guests and staff.
+ Report any incidents or issues to the supervisor or manager immediately.
# **Restaurant & Food Service:**
+ Be familiar with the restaurant's menu and beverage list to effectively communicate and recommend options to guests.
+ Ensure guests are seated according to their preferences (smoking/non-smoking areas) and introduce yourself with a warm greeting.
+ Assist in delivering food and beverages to guest rooms in a timely manner.
+ Maintain cleanliness of the restaurant area, including equipment and tables, to ensure a pleasant dining experience.
# **Professional Appearance & Conduct:**
+ Maintain a professional and courteous appearance consistently.
+ Show respect and provide excellent service, avoiding offensive language and behaviour.
+ Continuously reflect on personal and professional quality of service to improve guest experience.
# **Collaboration & Teamwork:**
+ Communicate and cooperate effectively with all departments to ensure smooth and efficient operations.
+ Assist other departments as needed, including Front Desk, Kitchen, and Housekeeping.
# **Additional Duties:**
+ Perform other reasonable duties as assigned by the supervisor or manager.
+ Be flexible in assisting with various tasks that may arise during your shift.
+ The department reserves the right to change or supplement the job description if necessary.
__________
**_M?c dích_**
_Nhân_ _viên v?n hành d?ch v?_ _s? dóng vai trò quan tr?ng trong vi?c d?m b?o s? tho?i mái, v? sinh và s? hài lòng c?a khách hàng. Nhân_ _viên_ _c?n có s? chú ý d?n chi ti?t, ch? d?ng và thái d? tích c?c, cùng cam k?t m?nh m? trong vi?c cung c?p d?ch v? khách hàng xu?t s?c._
**_Nhi?m v? và Trách nhi?m_**
**_D?ch v? khách hàng xu?t s?c:_**
+ _Duy trì m?c d? d?ch v? khách hàng cao._
+ _Ðón ti?p khách v?i thái d? chân thành và thân thi?n, d?m b?o h? c?m th?y du?c chào dón._
+ _Ch? d?ng gi?i dáp các yêu c?u và th?c m?c c?a khách hàng m?t cách nhanh chóng và chính xác, bao g?m thông tin v? d?ch v?, ti?n nghi c?a khách s?n và khu v?c xung quanh._
+ _Nh?n di?n các thành viên Honorary Club và d?m b?o h? nh?n du?c quy?n l?i v?i d?ch v? chuyên nghi?p ch?t lu?ng cao._
+ _Ð?m b?o tính b?o m?t và riêng tu c?a thông tin khách hàng m?i lúc._
**_Giao ti?p ch? d?ng & Gi?i quy?t v?n d?:_**
+ _Duy trì thái d? tích c?c và giao ti?p ch? d?ng v?i khách hàng và d?ng nghi?p d? gi?i quy?t v?n d? hi?u qu?._
+ _Ð? xu?t c?i ti?n ho?t d?ng c?a khách s?n và nâng cao tr?i nghi?m c?a khách hàng._
+ _Ð?m b?o m?i v?n d?, s? c? hay m?i quan ng?i du?c báo cáo k?p th?i cho giám sát viên ho?c qu?n lý._
+ _Ch? d?ng gi?i thi?u các d?ch v?, ti?n ích c?a khách s?n và các di?m tham quan d?a phuong cho khách hàng._
**_Th? t?c check-in & check-out c?a khách:_**
+ _X? lý th? t?c check-in và check-out c?a khách m?t cách hi?u qu?, d?m b?o m?i thông tin chính xác, bao g?m thành viên Hilton Honors và phuong th?c thanh toán._
+ _Ghi nh?n s? thích, yêu c?u d?c bi?t c?a khách và d?m b?o check-out dúng th?i gian._
+ _Duy trì h? so khách hàng chính xác và nh?p t?t c? thông tin d?t phòng vào h? th?ng qu?n lý c?a khách s?n._
**_Qu?n lý thanh toán và giao d?ch:_**
+ _Ti?p nh?n và x? lý các kho?n thanh toán (ti?n m?t, th? tín d?ng, phi?u quà t?ng, v.v.) theo chính sách c?a khách s?n._
+ _Ð?m b?o tính chính xác c?a hóa don và cung c?p d?ch v? checkout hi?u qu? cho khách._
+ _Hoàn thành t?t c? giao d?ch m?t cách k?p th?i và chính xác, tuân th? các quy d?nh tài chính c?a khách s?n._
**_Qu?n lý phòng và hành lý:_**
+ _H? tr? vi?c d?t phòng, d?m b?o phân b? phòng chính xác d?a trên s? thích và tình tr?ng phòng c?a khách._
+ _Qu?n lý hành lý c?a khách, d?m b?o luu tr? an toàn và giao tr? k?p th?i khi c?n thi?t._
+ _Ð?m b?o hành lý c?a khách du?c x? lý c?n th?n và theo dúng quy d?nh c?a khách s?n._
**_Qu?n lý kho và c?a hàng ti?n ích:_**
+ _Giám sát qu?n lý c?a hàng ti?n ích, d?m b?o hàng hóa du?c cung c?p d?y d? và c?p nh?t thu?ng xuyên._
+ _Ki?m tra m?c t?n kho và th?c hi?n ki?m tra d?nh k? d? ngan ng?a tình tr?ng thi?u h?t ho?c lãng phí._
**_An toàn & Tuân th? quy d?nh:_**
+ _Tuân th? các quy trình an toàn và làm quen v?i các th? t?c kh?n c?p, bao g?m an toàn cháy n?._
+ _Ð?m b?o m?i ho?t d?ng tuân th? các quy d?nh và tiêu chu?n c?a khách s?n d? duy trì m?t môi tru?ng an toàn cho c? khách hàng và nhân viên._
+ _Báo cáo k?p th?i m?i s? c? ho?c v?n d? cho giám sát viên ho?c qu?n lý._
**_D?ch v? nhà hàng và th?c ph?m:_**
+ _N?m rõ th?c don nhà hàng và danh sách d? u?ng d? có th? giao ti?p hi?u qu? và gi?i thi?u các l?a ch?n cho khách._
+ _Ð?m b?o khách hàng du?c x?p ch? theo s? thích (khu v?c hút thu?c ho?c không hút thu?c) và gi?i thi?u b?n thân v?i m?t l?i chào ?m áp._
+ _H? tr? trong vi?c mang d? an và th?c u?ng lên phòng khách k?p th?i._
+ _Duy trì s? s?ch s? c?a khu v?c nhà hàng, bao g?m thi?t b? và bàn an, d? d?m b?o m?t tr?i nghi?m an u?ng d? ch?u cho khách hàng._
**_Ngo?i hình và hành vi chuyên nghi?p:_**
+ _Duy trì v? ngoài chuyên nghi?p và l?ch s? m?i lúc._
+ _Tôn tr?ng và cung c?p d?ch v? xu?t s?c, tránh ngôn ng? và hành vi không phù h?p._
+ _Liên t?c xem xét và c?i thi?n ch?t lu?ng d?ch v? cá nhân và chuyên nghi?p d? nâng cao tr?i nghi?m khách hàng._
+ **_H?p tác & Làm vi?c nhóm:_**
+ _Giao ti?p và h?p tác hi?u qu? v?i t?t c? các b? ph?n d? d?m b?o ho?t d?ng suôn s? và hi?u qu?._
+ _H? tr? các b? ph?n khác khi c?n thi?t_ _._
**_Nhi?m v? khác:_**
+ _Th?c hi?n các công_ _vi?c_ _khác do giám sát ho?c qu?n lý phân công._
+ _Linh ho?t h? tr? các công vi?c khác phát sinh trong ca làm vi?c._
+ _B? ph?n có quy?n thay_ d?i ho?c b? sung mô t? công vi?c n?u c?n thi?t.
**Requirements**
·College degree or above.
·1-2 years working experience in hotel Catering or Front Desk.
·Able to use computing equipment to accurately perform all kinds of data calculations.
·Good command of English, able to listen and communicate effectively in English to meet business needs.
·Good command of hotel computer systems.
·Good at dealing with guest relations, able to deal with various problems effectively and quickly.
·Improve guest satisfaction with strong interpersonal skills.
·Strong learning ability and able to work under strong pressure.
**Qualifications**
·College's degree in hospitality management or related field preferred.
__________
**_Yêu c?u công vi?c_**
_·_ _T?t nghi?p d?i h?c ho?c trên d?i h?c._
_·_ _1-2 nam kinh nghi?m làm vi?c t?i b? ph?n ?m th?c ho?c l? tân khách s?n._
_·_ _S? d?ng thành th?o thi?t b? máy tính d? th?c hi?n các phép tính d? li?u chính xác._
_·_ _Có kh? nang giao ti?p hi?u qu? b?ng ti?ng Anh, c? nghe và nói, d? dáp ?ng nhu c?u công vi?c._
_·_ _N?m v?ng các h? th?ng máy tính c?a khách s?n._
_·_ _K? nang giao ti?p t?t, có th? gi?i quy?t các v?n d? liên quan d?n quan h? khách hàng m?t cách nhanh chóng và hi?u qu?._
_·_ _Nâng cao s? hài lòng c?a khách hàng thông qua k? nang giao ti?p m?nh m?._
_·_ _Kh? nang h?c h?i nhanh và làm vi?c du?i áp l?c._
**_Trình d? h?c v?n_**
_B?ng d?i h?c chuyên ngành qu?n lý khách s?n ho?c linh v?c liên quan._
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Operations Team Member - Tru by Hilton B?c Giang_
**Location:** _null_
**Requisition ID:** _HOT0BNK6_
**EOE/AA/Disabled/Veterans**
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Medical Representative in Bac Giang
Bac Giang, Bac Giang
Boehringer Ingelheim
Posted 27 days ago
Job Viewed
Job Description
**The** **Position**
**Medical Representative**
+ Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs
+ Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed
**Duties & Responsibilities**
**1. Promotion Achievement in the assigned territory:**
+ Territory promotion accountability
+ Ensure formulary listing and availability of Boehringer Ingelheim products as required
+ Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours
+ Identify opportunities to grow/expand relevant customer universe for BI promoted brands
**2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence:**
+ Maintain an accurate & complete customer data base in Veeva
+ Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution
+ Comprehend, integrate and execute ICPs into MCCPs
+ Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S
+ Locally mandated reports are completed accurately, in full and submitted on time
**3. Orchestrate Exceptional Customer Experience:**
+ Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them
+ Proficiency in utilizing Veeva resources; Engage, Event Management, survey function, CfE function and OneMessage, FuE function
+ Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms
+ Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs
+ Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions
**4. Superior Customer Engagement Capability (Knowledge & Skills):**
+ Effective Knowledge depth to communicate confidently and competently with customers
+ Effective Customer Engagement Skill proficiency
+ Knowledgeable across the Hybrid CEM model. Able to execute assigned Marketing strategies within the customers' preferred communication channel
+ Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms
+ Capable and confident in presenting to Groups of customers, both face to face/screen to screen
**5. Comply with local regulations, industry and the BI Code of Conduct:**
+ Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct
+ Take prompt and necessary actions on issues of compliance and Pharmacovigilance
+ Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct
**6. Regular Reporting:**
+ Locally mandated reports are completed accurately, in full and submitted on time
**Requirements**
**Competencies required:**
+ Industry / Product knowledge
+ Promoting skills applied across a diverse range of channels
+ Multi-Channel Cycle Planning and Execution
+ Customer Relationship Management
+ Self-development / learning
+ Communication skills
+ Planning and organizing skills to collaborate with other customer facing personnel
+ IT literacy
**Experience:**
+ Direct promoting experience in healthcare industry is advantageous.
**READY TO CONTACT US?**
Please contact our Recruiting Team:
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
**Medical Representative**
+ Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs
+ Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed
**Duties & Responsibilities**
**1. Promotion Achievement in the assigned territory:**
+ Territory promotion accountability
+ Ensure formulary listing and availability of Boehringer Ingelheim products as required
+ Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours
+ Identify opportunities to grow/expand relevant customer universe for BI promoted brands
**2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence:**
+ Maintain an accurate & complete customer data base in Veeva
+ Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution
+ Comprehend, integrate and execute ICPs into MCCPs
+ Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S
+ Locally mandated reports are completed accurately, in full and submitted on time
**3. Orchestrate Exceptional Customer Experience:**
+ Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them
+ Proficiency in utilizing Veeva resources; Engage, Event Management, survey function, CfE function and OneMessage, FuE function
+ Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms
+ Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs
+ Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions
**4. Superior Customer Engagement Capability (Knowledge & Skills):**
+ Effective Knowledge depth to communicate confidently and competently with customers
+ Effective Customer Engagement Skill proficiency
+ Knowledgeable across the Hybrid CEM model. Able to execute assigned Marketing strategies within the customers' preferred communication channel
+ Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms
+ Capable and confident in presenting to Groups of customers, both face to face/screen to screen
**5. Comply with local regulations, industry and the BI Code of Conduct:**
+ Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct
+ Take prompt and necessary actions on issues of compliance and Pharmacovigilance
+ Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct
**6. Regular Reporting:**
+ Locally mandated reports are completed accurately, in full and submitted on time
**Requirements**
**Competencies required:**
+ Industry / Product knowledge
+ Promoting skills applied across a diverse range of channels
+ Multi-Channel Cycle Planning and Execution
+ Customer Relationship Management
+ Self-development / learning
+ Communication skills
+ Planning and organizing skills to collaborate with other customer facing personnel
+ IT literacy
**Experience:**
+ Direct promoting experience in healthcare industry is advantageous.
**READY TO CONTACT US?**
Please contact our Recruiting Team:
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
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