1 Jobs in Bac Ninh

**The** **Position**
**Medical Representative**
+ Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs
+ Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed
**Duties & Responsibilities**
**1. Promotion Achievement in the assigned territory:**
+ Territory promotion accountability
+ Ensure formulary listing and availability of Boehringer Ingelheim products as required
+ Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours
+ Identify opportunities to grow/expand relevant customer universe for BI promoted brands
**2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence:**
+ Maintain an accurate & complete customer data base in Veeva
+ Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution
+ Comprehend, integrate and execute ICPs into MCCPs
+ Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S
+ Locally mandated reports are completed accurately, in full and submitted on time
**3. Orchestrate Exceptional Customer Experience:**
+ Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them
+ Proficiency in utilizing Veeva resources; Engage, Event Management, survey function, CfE function and OneMessage, FuE function
+ Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms
+ Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs
+ Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions
**4. Superior Customer Engagement Capability (Knowledge & Skills):**
+ Effective Knowledge depth to communicate confidently and competently with customers
+ Effective Customer Engagement Skill proficiency
+ Knowledgeable across the Hybrid CEM model. Able to execute assigned Marketing strategies within the customers' preferred communication channel
+ Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms
+ Capable and confident in presenting to Groups of customers, both face to face/screen to screen
**5. Comply with local regulations, industry and the BI Code of Conduct:**
+ Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct
+ Take prompt and necessary actions on issues of compliance and Pharmacovigilance
+ Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct
**6. Regular Reporting:**
+ Locally mandated reports are completed accurately, in full and submitted on time
**Requirements**
**Competencies required:**
+ Industry / Product knowledge
+ Promoting skills applied across a diverse range of channels
+ Multi-Channel Cycle Planning and Execution
+ Customer Relationship Management
+ Self-development / learning
+ Communication skills
+ Planning and organizing skills to collaborate with other customer facing personnel
+ IT literacy
**Experience:**
+ Direct promoting experience in healthcare industry is advantageous.
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All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.