Explore numerous job opportunities in Ho Chi Minh City, a dynamic hub in Vietnam. This location offers a range of employment options across various sectors, from technology and manufacturing to tourism and services. Job seekers can discover roles that match their skills and career aspirations in this growing metropolitan area.297 Jobs in Ho Chi Minh
Senior Product Manager
Ho Chi Minh, Ho Chi Minh
J&J Family of Companies
Posted today
Job Viewed
Job Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
Marketing
**Job Sub** **Function:**
Product Management
**Job Category:**
Professional
**All Job Posting Locations:**
Ho Chi Minh, Hồ Chí Minh, Vietnam
**Job Description:**
Johnson & Johnson is recruiting for a Senior Product Manager, located in Ho Chi Minh, Ho Chi Minh City, Vietnam in charge for Solid Tumor portfolio.
This is an exciting opportunity for an experienced marketer who consistently delivers outstanding results in the field of marketing. As a Senior Product Manager at Johnson & Johnson, you will play a key role in driving the success of our elite marketing initiatives. Your ability to generate innovative ideas and implement marketing campaigns flawlessly will contribute to our position as an industry leader. Join our bold team and take your career to new heights!
**KEY RESPONSIBILITIES**
+ Resolve and lead the product strategy, ensuring alignment with overall marketing objectives.
+ Collaborate with cross-functional teams to develop and implement comprehensive marketing plans.
+ Conduct market research and competitive analysis to identify new opportunities and stay ahead of market trends.
+ Define product positioning and messaging to effectively communicate the value proposition to target customers.
+ Monitor and analyze product performance, making data-driven recommendations for optimization and improvements.
+ Collaborate with sales, marketing, and other teams to ensure successful execution of product launches.
+ Support Commercial Excellence in validation, recertification and sustain business excellence standards.
+ Ensure marketing activities align with relevant acts, legal demands, ethical standards and Corporate Business Integrity procedures.
+ Prepare budgets, reports and forecasts in a timely manner.
+ Participate in annual budget plan/update cycle.
**QUALIFICATIONS**
Education:
+ Bachelor's degree or equivalent experience in Medical or Pharmacy.
**Experience and Skills:**
Required:
+ Minimum 5-6 years as Product Manager in MNC Pharmaceutical industry, at lease 1-2 years at the same position.
+ Consistent record of successfully launching and handling products throughout their lifecycle.
+ Strong analytical skills with the ability to interpret data and make strategic recommendations.
+ Strong communication and presentation skills, with the ability to influence and collaborate across teams.
+ Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.
**Preferred:**
+ Experience in Oncology is an advantage.
**Other:**
+ Proficiency in English and Vietnamese languages required.
+ Limited national and international travel may be required.
+ Relevant certifications in product management or marketing are preferred.
Marketing
**Job Sub** **Function:**
Product Management
**Job Category:**
Professional
**All Job Posting Locations:**
Ho Chi Minh, Hồ Chí Minh, Vietnam
**Job Description:**
Johnson & Johnson is recruiting for a Senior Product Manager, located in Ho Chi Minh, Ho Chi Minh City, Vietnam in charge for Solid Tumor portfolio.
This is an exciting opportunity for an experienced marketer who consistently delivers outstanding results in the field of marketing. As a Senior Product Manager at Johnson & Johnson, you will play a key role in driving the success of our elite marketing initiatives. Your ability to generate innovative ideas and implement marketing campaigns flawlessly will contribute to our position as an industry leader. Join our bold team and take your career to new heights!
**KEY RESPONSIBILITIES**
+ Resolve and lead the product strategy, ensuring alignment with overall marketing objectives.
+ Collaborate with cross-functional teams to develop and implement comprehensive marketing plans.
+ Conduct market research and competitive analysis to identify new opportunities and stay ahead of market trends.
+ Define product positioning and messaging to effectively communicate the value proposition to target customers.
+ Monitor and analyze product performance, making data-driven recommendations for optimization and improvements.
+ Collaborate with sales, marketing, and other teams to ensure successful execution of product launches.
+ Support Commercial Excellence in validation, recertification and sustain business excellence standards.
+ Ensure marketing activities align with relevant acts, legal demands, ethical standards and Corporate Business Integrity procedures.
+ Prepare budgets, reports and forecasts in a timely manner.
+ Participate in annual budget plan/update cycle.
**QUALIFICATIONS**
Education:
+ Bachelor's degree or equivalent experience in Medical or Pharmacy.
**Experience and Skills:**
Required:
+ Minimum 5-6 years as Product Manager in MNC Pharmaceutical industry, at lease 1-2 years at the same position.
+ Consistent record of successfully launching and handling products throughout their lifecycle.
+ Strong analytical skills with the ability to interpret data and make strategic recommendations.
+ Strong communication and presentation skills, with the ability to influence and collaborate across teams.
+ Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively.
**Preferred:**
+ Experience in Oncology is an advantage.
**Other:**
+ Proficiency in English and Vietnamese languages required.
+ Limited national and international travel may be required.
+ Relevant certifications in product management or marketing are preferred.
This advertiser has chosen not to accept applicants from your region.
0
Clinical Operations Manager (12 Months Contract)
Ho Chi Minh, Ho Chi Minh
IQVIA
Posted today
Job Viewed
Job Description
**Job Overview**
Manage a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives.
**Essential Functions**
- Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
- Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained.
- Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
- Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.
- Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
- Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
- Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
- May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.
- Participates in corporate or organizational departmental quality or process improvement initiatives.
**Qualifications**
- Bachelor's Degree Degree in scientific discipline or health care preferred.
- Prior clinical trial experience including experience in a management/leadership capacity or equivalent combination of education, training and experience.
- In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).
- Good leadership skills.
- Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
- Written and verbal communication skills including good command of English.
- Excellent organizational and problem solving skills.
- Effective time management skills and ability to manage competing priorities.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Manage a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives.
**Essential Functions**
- Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
- Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained.
- Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
- Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.
- Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
- Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
- Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
- May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.
- Participates in corporate or organizational departmental quality or process improvement initiatives.
**Qualifications**
- Bachelor's Degree Degree in scientific discipline or health care preferred.
- Prior clinical trial experience including experience in a management/leadership capacity or equivalent combination of education, training and experience.
- In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).
- Good leadership skills.
- Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
- Written and verbal communication skills including good command of English.
- Excellent organizational and problem solving skills.
- Effective time management skills and ability to manage competing priorities.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
1
Sales Representative II
Ho Chi Minh, Ho Chi Minh
Honeywell
Posted today
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**_Sales Representative II (Fire Products)_**
**_Ho Chi Minh, Vietnam_**
Honeywell Building Technologies (HBT) is a strategic business group, which provides integrated product solutions. Our technologies are found in more than 10 million buildings, and a multitude of manufacturing plants around the world. Customers include end-users / developers, general contractors, M&E contractors / consultants, Fire contractor and authorized partners.
**Position Overview**
The **Fire Sales Manager** is responsible for the development of business and management relationship with assigned customers to offer Fire safety solutions (Including Notifier, Xtralis, X618. ) that best address end-user needs and maximize Honeywell deliverables.
**Key Responsibilities**
1. Develop and sustain long term customer relationships; Establish these relationships while engaging customers at all levels including senior levels of the customer organization.
2. Manages the day to day and strategic: maintaining a balanced approach to superior customer service and strategic account planning; quarterly results and long term account goals.
3. Leverages resources (sales, marketing, application engineering, etc) to address customers' drivers and initiatives in a consultative manner
4. Profitable growth in the form of new opportunities within existing accounts; Orders and margin above set quota in support of Annual Operating Plan
5. Work closely with marketing, customer service, finance, factory for resolving project and customer issues, advise on credit limit and collect overdue payment when it is required.
6. Transfer the information between customers to operation team in order to manage and deliver the projects in the right way to achieve highest customer satisfaction.
**Qualifications, Skills & Experience**
+ Bachelor degree or higher in engineering, business or related disciplines
+ Good experience in construction market
+ Understand of Fire code & standard is a plus
+ Consultative selling experience
+ Understands the life cycle value proposition of Honeywell Fire and its' offerings
+ Customer engagement at all levels; well-developed sense of the customers' business, their drivers, and their organization
+ Understands customers' decision making processes, buyers, and influences
+ Proactive mindset, learning agility.
+ Strong business acumen
+ Willingness to travel.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**_Sales Representative II (Fire Products)_**
**_Ho Chi Minh, Vietnam_**
Honeywell Building Technologies (HBT) is a strategic business group, which provides integrated product solutions. Our technologies are found in more than 10 million buildings, and a multitude of manufacturing plants around the world. Customers include end-users / developers, general contractors, M&E contractors / consultants, Fire contractor and authorized partners.
**Position Overview**
The **Fire Sales Manager** is responsible for the development of business and management relationship with assigned customers to offer Fire safety solutions (Including Notifier, Xtralis, X618. ) that best address end-user needs and maximize Honeywell deliverables.
**Key Responsibilities**
1. Develop and sustain long term customer relationships; Establish these relationships while engaging customers at all levels including senior levels of the customer organization.
2. Manages the day to day and strategic: maintaining a balanced approach to superior customer service and strategic account planning; quarterly results and long term account goals.
3. Leverages resources (sales, marketing, application engineering, etc) to address customers' drivers and initiatives in a consultative manner
4. Profitable growth in the form of new opportunities within existing accounts; Orders and margin above set quota in support of Annual Operating Plan
5. Work closely with marketing, customer service, finance, factory for resolving project and customer issues, advise on credit limit and collect overdue payment when it is required.
6. Transfer the information between customers to operation team in order to manage and deliver the projects in the right way to achieve highest customer satisfaction.
**Qualifications, Skills & Experience**
+ Bachelor degree or higher in engineering, business or related disciplines
+ Good experience in construction market
+ Understand of Fire code & standard is a plus
+ Consultative selling experience
+ Understands the life cycle value proposition of Honeywell Fire and its' offerings
+ Customer engagement at all levels; well-developed sense of the customers' business, their drivers, and their organization
+ Understands customers' decision making processes, buyers, and influences
+ Proactive mindset, learning agility.
+ Strong business acumen
+ Willingness to travel.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
This advertiser has chosen not to accept applicants from your region.
2
Revenue Growth Management Manager (RGM)
Ho Chi Minh, Ho Chi Minh
Mondelez International
Posted 3 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You ensure that customer plans are developed and executed by supporting the delivery of strategies and tactics for growth. You understand the business metrics and financial drivers needed to unlock profitable growth for Mondelēz International and our customers and work with key account managers to implement plans to deliver our annual target.
**How you will contribute**
You will:
+ OVERALL:
+ Strategic role, deep knowledge of local market
+ Drive local agenda and influence local stakeholders
+ Ensure continuous cross-functional collaboration
+ Perform RGM diagnostics to define local 1-3yr multi-lever plan
+ Transfer knowledge and capabilities to commercial team
+ Support execution (i.e. customer selling stories) and drive implementation
+ SMART PRICING:
+ Define Intentional 3YR pricing strategy and conduct annual review; set and define path to optimal price index for category leading & challenger brands
+ Decide how much price increase to take where and when based on holistic market & PnLassessment
+ TRADE ARCHITETURE:
+ Plan annual trade fund allocation aligned with 3YR pricing/mix strategy
+ Identify profit pool & trade term opportunities and defensibility risks; translate into trade term guardrails, mitigation plan and customer 3yr transition plan
+ TRADE INVESTMENT OPTIMIZATION :
+ Monitor and evaluate promotion performance at holistic level against forecasts and gather key account insights
+ Define promotion strategy and promo guardrails with evaluation insights and aligned with PPA/Pricing roadmap and Mix targets
+ Support account team in JBPs to drive SMART conditionality of terms
+ MIX MANAGEMENT:
+ Define Portfolio/Channel/Geography mix strategy; set NR%/GP% contribution mix targets
+ Actively manage mix via fund allocation and planogram guidelines, review in
+ IPPA :
+ Develop 3YR Channel PPA roadmap and conduct annual review; evolve pack line-up to meet consumer/shopper/customer needs
+ Develop 3YR Pricing roadmap and conduct annual review; plan headline price/downgrammageactions by SKU to remain profitable yet competitive
+ Translate consumer price to list price & net price guardrails and escalate out-of-guardrail pricing for sign-off in line with set governance process
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Commercial and financial acumen proven with 8+ years of experience
+ Reducing complexity using an analytical, disciplined and collaborative approach
+ Synthesizing multiple data points and sources into a holistic position
+ Strong organization skills, detail orientation and ability to prioritize
+ Proactive problem solving attitude
+ Excellence in MS Excell (incl. VBA) and Powerpoint
+ Knowledge of Tableau, Power BI and market data reporting would be an asset (Nielsen Discover, CMR, Focus)
+ Working in a fast-moving consumer goods or consumer packaged goods environment a distinct advantage
+ Customer and category knowledge a distinct advantage
+ Working in a FMCG with customer and category knowledge would be an additional advantage
+ Fluent in English
+ Bachelor/ university degree in Business, Sales, Marketing, Finance or equivalent is required
**Number of Openings Available**
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Category Planning & Activation
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You ensure that customer plans are developed and executed by supporting the delivery of strategies and tactics for growth. You understand the business metrics and financial drivers needed to unlock profitable growth for Mondelēz International and our customers and work with key account managers to implement plans to deliver our annual target.
**How you will contribute**
You will:
+ OVERALL:
+ Strategic role, deep knowledge of local market
+ Drive local agenda and influence local stakeholders
+ Ensure continuous cross-functional collaboration
+ Perform RGM diagnostics to define local 1-3yr multi-lever plan
+ Transfer knowledge and capabilities to commercial team
+ Support execution (i.e. customer selling stories) and drive implementation
+ SMART PRICING:
+ Define Intentional 3YR pricing strategy and conduct annual review; set and define path to optimal price index for category leading & challenger brands
+ Decide how much price increase to take where and when based on holistic market & PnLassessment
+ TRADE ARCHITETURE:
+ Plan annual trade fund allocation aligned with 3YR pricing/mix strategy
+ Identify profit pool & trade term opportunities and defensibility risks; translate into trade term guardrails, mitigation plan and customer 3yr transition plan
+ TRADE INVESTMENT OPTIMIZATION :
+ Monitor and evaluate promotion performance at holistic level against forecasts and gather key account insights
+ Define promotion strategy and promo guardrails with evaluation insights and aligned with PPA/Pricing roadmap and Mix targets
+ Support account team in JBPs to drive SMART conditionality of terms
+ MIX MANAGEMENT:
+ Define Portfolio/Channel/Geography mix strategy; set NR%/GP% contribution mix targets
+ Actively manage mix via fund allocation and planogram guidelines, review in
+ IPPA :
+ Develop 3YR Channel PPA roadmap and conduct annual review; evolve pack line-up to meet consumer/shopper/customer needs
+ Develop 3YR Pricing roadmap and conduct annual review; plan headline price/downgrammageactions by SKU to remain profitable yet competitive
+ Translate consumer price to list price & net price guardrails and escalate out-of-guardrail pricing for sign-off in line with set governance process
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Commercial and financial acumen proven with 8+ years of experience
+ Reducing complexity using an analytical, disciplined and collaborative approach
+ Synthesizing multiple data points and sources into a holistic position
+ Strong organization skills, detail orientation and ability to prioritize
+ Proactive problem solving attitude
+ Excellence in MS Excell (incl. VBA) and Powerpoint
+ Knowledge of Tableau, Power BI and market data reporting would be an asset (Nielsen Discover, CMR, Focus)
+ Working in a fast-moving consumer goods or consumer packaged goods environment a distinct advantage
+ Customer and category knowledge a distinct advantage
+ Working in a FMCG with customer and category knowledge would be an additional advantage
+ Fluent in English
+ Bachelor/ university degree in Business, Sales, Marketing, Finance or equivalent is required
**Number of Openings Available**
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Category Planning & Activation
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
This advertiser has chosen not to accept applicants from your region.
3
Full stack Development Expert
Ho Chi Minh, Ho Chi Minh
SAP
Posted 3 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you'll do**
As a UX Foundation Expert Developer, you'll define the future of enterprise UX by leading SAP's global UX innovation from Ho Chi Minh City. You'll ensure customers, partners, and users get the benefits of a consistent, innovative user experience across all their touchpoints with the SAP ecosystem, while establishing yourself as a global technology leader and shaping how 440,000 customers and 200 million users experience enterprise software worldwide
**Roles & Responsibilities**
**Strategic Architecture and Platform Leadership:**
Define UX platform strategy affecting SAP's global business and architect systems serving millions of users across 190 countries. You'll collaborate with colleagues around the world to establish technical standards adopted across SAP's organization, design cloud-native systems handling billions of interactions daily, and create multi-tenant platforms serving diverse global markets. Your strategic decisions will directly impact customer success and satisfaction on a global scale.
**Innovation and Technology Leadership:**
Pioneer next-generation technologies including AI-first user interfaces, design integration strategies with major technology partners, and lead SAP's UX research and development initiatives. You'll drive breakthrough technologies that define the next decade of enterprise UX, establish innovation partnerships with leading universities and research institutions, and create intellectual property portfolio through patents and technical publications.
**Organizational and Executive Leadership:**
Build and lead multiple engineering teams across continents while driving technical decisions affecting significant revenue impact. You'll manage distributed teams across multiple continents, influence executive-level strategic planning, and establish Ho Chi Minh City as SAP's recognized center of UX innovation. Lead organizational transformation initiatives that directly impact customer satisfaction and business success.
**What you bring**
**Technical Mastery:** -
10 years of principal-level architecture experience at global scale - Deep expertise in distributed systems, microservices, and cloud-native architectures - Advanced knowledge of AI/ML, computer vision, and emerging interaction paradigms - Full-stack mastery across frontend, backend, mobile, and cloud platforms - Security expertise in enterprise-grade authentication, authorization, and compliance - Performance engineering for systems handling millions of concurrent users
**Strategic Leadership:** -
Organizational impact with track record of leading large engineering organizations - Business transformation experience driving technical decisions affecting significant revenue - Global operations success managing distributed teams across multiple continents - Executive presence with ability to influence C-level executives and board members - Strategic planning experience with multi-year technical roadmaps and budget planning
**Innovation Excellence:** -
Industry recognition as published researcher, conference keynote speaker, or recognized thought leader - Patent portfolio as inventor on multiple patents in UX, AI, or related technologies - Breakthrough products leadership in development of products used by millions of users - Academic collaboration experience with university partnerships and research initiatives - Technical authority as author of influential technical papers, books, or industry standards
**Meet your team**
The UX Foundation team in Ho Chi Minh City is where high energy meets family vibes! We're a tight-knit group of developers, designers, and product folks who move fast, support each other, and celebrate every win together. Think startup energy with enterprise impact - we ship features that millions use while maintaining the kind of team culture where everyone has each other's backs.
Whether we're solving complex customer problems or celebrating a successful product release, we do it as a family. You'll find us collaborating across time zones with our colleagues in Silicon Valley, Dublin, and Germany, mentoring each other, and always ready to jump in when someone needs help. It's the kind of team where your strategic vision drives global innovation, your leadership shapes the future of enterprise UX, and your impact gets amplified across the entire organization and industry.
Our modern office in HCMC's tech district features gaming zones, a rooftop garden, and collaboration spaces designed for both focused strategic work and executive planning sessions. We believe in flexible hybrid work, global conference leadership, and creating an environment where technical excellence and strategic thinking thrive naturally while always keeping customer success at the center of everything we do.
#SAPLabsVietnamCareer
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431851 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you'll do**
As a UX Foundation Expert Developer, you'll define the future of enterprise UX by leading SAP's global UX innovation from Ho Chi Minh City. You'll ensure customers, partners, and users get the benefits of a consistent, innovative user experience across all their touchpoints with the SAP ecosystem, while establishing yourself as a global technology leader and shaping how 440,000 customers and 200 million users experience enterprise software worldwide
**Roles & Responsibilities**
**Strategic Architecture and Platform Leadership:**
Define UX platform strategy affecting SAP's global business and architect systems serving millions of users across 190 countries. You'll collaborate with colleagues around the world to establish technical standards adopted across SAP's organization, design cloud-native systems handling billions of interactions daily, and create multi-tenant platforms serving diverse global markets. Your strategic decisions will directly impact customer success and satisfaction on a global scale.
**Innovation and Technology Leadership:**
Pioneer next-generation technologies including AI-first user interfaces, design integration strategies with major technology partners, and lead SAP's UX research and development initiatives. You'll drive breakthrough technologies that define the next decade of enterprise UX, establish innovation partnerships with leading universities and research institutions, and create intellectual property portfolio through patents and technical publications.
**Organizational and Executive Leadership:**
Build and lead multiple engineering teams across continents while driving technical decisions affecting significant revenue impact. You'll manage distributed teams across multiple continents, influence executive-level strategic planning, and establish Ho Chi Minh City as SAP's recognized center of UX innovation. Lead organizational transformation initiatives that directly impact customer satisfaction and business success.
**What you bring**
**Technical Mastery:** -
10 years of principal-level architecture experience at global scale - Deep expertise in distributed systems, microservices, and cloud-native architectures - Advanced knowledge of AI/ML, computer vision, and emerging interaction paradigms - Full-stack mastery across frontend, backend, mobile, and cloud platforms - Security expertise in enterprise-grade authentication, authorization, and compliance - Performance engineering for systems handling millions of concurrent users
**Strategic Leadership:** -
Organizational impact with track record of leading large engineering organizations - Business transformation experience driving technical decisions affecting significant revenue - Global operations success managing distributed teams across multiple continents - Executive presence with ability to influence C-level executives and board members - Strategic planning experience with multi-year technical roadmaps and budget planning
**Innovation Excellence:** -
Industry recognition as published researcher, conference keynote speaker, or recognized thought leader - Patent portfolio as inventor on multiple patents in UX, AI, or related technologies - Breakthrough products leadership in development of products used by millions of users - Academic collaboration experience with university partnerships and research initiatives - Technical authority as author of influential technical papers, books, or industry standards
**Meet your team**
The UX Foundation team in Ho Chi Minh City is where high energy meets family vibes! We're a tight-knit group of developers, designers, and product folks who move fast, support each other, and celebrate every win together. Think startup energy with enterprise impact - we ship features that millions use while maintaining the kind of team culture where everyone has each other's backs.
Whether we're solving complex customer problems or celebrating a successful product release, we do it as a family. You'll find us collaborating across time zones with our colleagues in Silicon Valley, Dublin, and Germany, mentoring each other, and always ready to jump in when someone needs help. It's the kind of team where your strategic vision drives global innovation, your leadership shapes the future of enterprise UX, and your impact gets amplified across the entire organization and industry.
Our modern office in HCMC's tech district features gaming zones, a rooftop garden, and collaboration spaces designed for both focused strategic work and executive planning sessions. We believe in flexible hybrid work, global conference leadership, and creating an environment where technical excellence and strategic thinking thrive naturally while always keeping customer success at the center of everything we do.
#SAPLabsVietnamCareer
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431851 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
This advertiser has chosen not to accept applicants from your region.
4
Solution Support Team Manager (S/4HANA Cloud Public Edition)
Ho Chi Minh, Ho Chi Minh
SAP
Posted 3 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**About SAP Labs Network and SAP Labs Vietnam**
SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP's customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.
**What You'll Do**
We are seeking an experienced and dynamic leader for a permanent opportunity in Ho Chi Minh City, Vietnam. This is an exciting leadership opportunity to help establish and shape a Technical Support presence in a new location. This role requires expertise in managing and developing teams, driving operational excellence, and delivering outstanding customer satisfaction. The ideal candidate will have a strong background in technical support, SAP solutions, and customer engagement.
As a Solution Support Team Manager, you will lead a team of highly skilled support professionals responsible for troubleshooting and resolving complex customer issues reported through various industry-leading channels. You will work closely with development teams, leverage knowledge databases, simulate problems, and provide remote support to ensure a seamless customer experience. Your leadership will be critical in maintaining high customer satisfaction and fostering a culture of innovation and excellence.
Key Responsibilities
+ Lead, coordinate and set priorities for the Support team's daily operations to ensure timely and high-quality task completion
+ Capacity Planning and Resource Management within the team, KPI adherence of the team
+ People Management of team, including Feedback / Career Development and Employee relations topics
+ Break down SAP strategy to team and prepare your employees for future challenges
+ Drive the execution of the Product Family/Portfolio strategy in cooperation with other STM's
+ Processes: Responsibility to implement and to ensure the introduction, working and optimizing of internal processes within the team
+ Accountable and responsible for all tasks and activities of the team, ensuring effective, efficient and high-quality delivery of Support Services to customers
+ First point of contact for all issues within the team (incident escalation, workload, dispatching, customer, complaints.)
+ Deliver Schedule a Manager Service to our customers
+ Collaboration with other Support teams in other SAP locations
+ Collaboration with another LOB's like the CSP/PDM/AIS/DEV/MCC/etc.
+ Monitoring and driving effective communication within Support Team
+ Define clear team objectives and communicate expectations
+ Other responsibilities dependent on business need
**What you Bring**
+ University degree in computer science, business administration or similar qualification
+ Excellent English communication skill (oral and written)
+ People Management/leadership skills
+ Excellent customer focus, internally and externally
+ Flexibility / proven ability to work under pressure
+ Strong personality and good communications skills
+ Solid escalation management skills
+ Excellent organizational skills
+ Experience in technical support or a customer facing role
+ Deep and wide technology knowledge will be a strong advantage (SAP technology certification nicely seen)
+ Self-motivated, proactive and solution oriented
**WORK EXPERIENCE**
+ 10 years of SAP experience (technical or functional)
+ SAP experience (technical or functional)
+ High level experience of managing team, ideally experience in similar role for at least 3 years
+ Experience in an IT related consulting/support/development job/IT manager
+ Experience in the S/4HANA Cloud Finance functionality
**Meet your team**
S/4HANA Cloud Public Edition team is a dynamic global support team, supporting public cloud customers. We are a people-focused team, fostering an environment of creativity, growth, employee health and engagement. We aim to deliver the Best-in-Class Support Experience for our Customer and through coaching, learning and development, help our employees realise their full potential.
If you're searching for a diverse, multi-cultural team where you feel empowered, respected, and dedicated to your ideas and individual growth - you have come to the right place.
#SupportT4PM
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433961 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**About SAP Labs Network and SAP Labs Vietnam**
SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP's customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.
**What You'll Do**
We are seeking an experienced and dynamic leader for a permanent opportunity in Ho Chi Minh City, Vietnam. This is an exciting leadership opportunity to help establish and shape a Technical Support presence in a new location. This role requires expertise in managing and developing teams, driving operational excellence, and delivering outstanding customer satisfaction. The ideal candidate will have a strong background in technical support, SAP solutions, and customer engagement.
As a Solution Support Team Manager, you will lead a team of highly skilled support professionals responsible for troubleshooting and resolving complex customer issues reported through various industry-leading channels. You will work closely with development teams, leverage knowledge databases, simulate problems, and provide remote support to ensure a seamless customer experience. Your leadership will be critical in maintaining high customer satisfaction and fostering a culture of innovation and excellence.
Key Responsibilities
+ Lead, coordinate and set priorities for the Support team's daily operations to ensure timely and high-quality task completion
+ Capacity Planning and Resource Management within the team, KPI adherence of the team
+ People Management of team, including Feedback / Career Development and Employee relations topics
+ Break down SAP strategy to team and prepare your employees for future challenges
+ Drive the execution of the Product Family/Portfolio strategy in cooperation with other STM's
+ Processes: Responsibility to implement and to ensure the introduction, working and optimizing of internal processes within the team
+ Accountable and responsible for all tasks and activities of the team, ensuring effective, efficient and high-quality delivery of Support Services to customers
+ First point of contact for all issues within the team (incident escalation, workload, dispatching, customer, complaints.)
+ Deliver Schedule a Manager Service to our customers
+ Collaboration with other Support teams in other SAP locations
+ Collaboration with another LOB's like the CSP/PDM/AIS/DEV/MCC/etc.
+ Monitoring and driving effective communication within Support Team
+ Define clear team objectives and communicate expectations
+ Other responsibilities dependent on business need
**What you Bring**
+ University degree in computer science, business administration or similar qualification
+ Excellent English communication skill (oral and written)
+ People Management/leadership skills
+ Excellent customer focus, internally and externally
+ Flexibility / proven ability to work under pressure
+ Strong personality and good communications skills
+ Solid escalation management skills
+ Excellent organizational skills
+ Experience in technical support or a customer facing role
+ Deep and wide technology knowledge will be a strong advantage (SAP technology certification nicely seen)
+ Self-motivated, proactive and solution oriented
**WORK EXPERIENCE**
+ 10 years of SAP experience (technical or functional)
+ SAP experience (technical or functional)
+ High level experience of managing team, ideally experience in similar role for at least 3 years
+ Experience in an IT related consulting/support/development job/IT manager
+ Experience in the S/4HANA Cloud Finance functionality
**Meet your team**
S/4HANA Cloud Public Edition team is a dynamic global support team, supporting public cloud customers. We are a people-focused team, fostering an environment of creativity, growth, employee health and engagement. We aim to deliver the Best-in-Class Support Experience for our Customer and through coaching, learning and development, help our employees realise their full potential.
If you're searching for a diverse, multi-cultural team where you feel empowered, respected, and dedicated to your ideas and individual growth - you have come to the right place.
#SupportT4PM
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433961 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
5
Chuyn vin Cham Sc Khch hng (Ti?ng Anh)
Ho Chi Minh, Ho Chi Minh
Concentrix
Posted 3 days ago
Job Viewed
Job Description
Job Title:
Chuyên viên Chăm Sóc Khách hàng (Tiếng Anh)
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
VNM Ho Chi Minh City - 6th Flr, Bldg 9, Quang Trung Software City
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Chuyên viên Chăm Sóc Khách hàng (Tiếng Anh)
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
VNM Ho Chi Minh City - 6th Flr, Bldg 9, Quang Trung Software City
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Project Manager (Technical Sourcing - Hardlines)
Ho Chi Minh, Ho Chi Minh
UL, LLC
Posted 3 days ago
Job Viewed
Job Description
+ For Project assigned:
+ Manage the implementation of projects and support project team members.
+ Manages stakeholders' communication and escalate accordingly.
+ Plans the overall project and monitors the progress and performs daily project management throughout the project's life cycle.
+ Assist SS team with order reviews and technical inquiries from clients.
+ Details: refer to related JD of project assigned including:
+ For Service operations:
+ Conduct quality audits and inspections when necessary to support ASEAN service operations.
+ Review and evaluate inspection reports to ensure accuracy and compliance.
+ Perform other duties as assigned.
+ Strictly adhere to the Company's Code of Ethics and all related internal policies and procedures.
+ Comply with all applicable UL environmental, health, and safety policies, as well as client-specific requirements.
+ Bachelor's degree or higher in related field.
+ 5+ years of experience in sourcing organization (Importer/ Manufacturer/ National Brands) with cross functional/ matrix operations (sourcing, quality, supply)
+ 5+ years' experience in/working alongside technical areas i.e., auditing, quality management or applied science with relevant experience. Experience with third-party inspections and factory audits is a plus.
+ Familiarity with international standards is an advantage (e.g., ISO 9001, SA8000, SMETA audits)
+ Proven communication skills and interpersonal skills with different cultures, native languages and time zone (majority Asia).
+ Good knowledge of the general country's import requirements and regulations.
+ Customer-oriented, flexible, and committed, with a logical and structured approach to work.
+ Willing to travel as required.
+ Fluent in English, both written and spoken.
+ Strong training delivery and problem-solving capabilities.
+ Strong work ethic, responsibility, and attention to detail. Able to work independently and as part of a team.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
+ Manage the implementation of projects and support project team members.
+ Manages stakeholders' communication and escalate accordingly.
+ Plans the overall project and monitors the progress and performs daily project management throughout the project's life cycle.
+ Assist SS team with order reviews and technical inquiries from clients.
+ Details: refer to related JD of project assigned including:
+ For Service operations:
+ Conduct quality audits and inspections when necessary to support ASEAN service operations.
+ Review and evaluate inspection reports to ensure accuracy and compliance.
+ Perform other duties as assigned.
+ Strictly adhere to the Company's Code of Ethics and all related internal policies and procedures.
+ Comply with all applicable UL environmental, health, and safety policies, as well as client-specific requirements.
+ Bachelor's degree or higher in related field.
+ 5+ years of experience in sourcing organization (Importer/ Manufacturer/ National Brands) with cross functional/ matrix operations (sourcing, quality, supply)
+ 5+ years' experience in/working alongside technical areas i.e., auditing, quality management or applied science with relevant experience. Experience with third-party inspections and factory audits is a plus.
+ Familiarity with international standards is an advantage (e.g., ISO 9001, SA8000, SMETA audits)
+ Proven communication skills and interpersonal skills with different cultures, native languages and time zone (majority Asia).
+ Good knowledge of the general country's import requirements and regulations.
+ Customer-oriented, flexible, and committed, with a logical and structured approach to work.
+ Willing to travel as required.
+ Fluent in English, both written and spoken.
+ Strong training delivery and problem-solving capabilities.
+ Strong work ethic, responsibility, and attention to detail. Able to work independently and as part of a team.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
This advertiser has chosen not to accept applicants from your region.
7
Agent/Lead Agent - Order Management
Ho Chi Minh, Ho Chi Minh
Expeditors
Posted 4 days ago
Job Viewed
Job Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent - Order Management as below:
+ Ensure smooth and timely shipment process flow
+ Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
+ Ensure accurate and timely data entry into our operating system
+ Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/Manager in the following areas:
+ Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the company system
+ Monitor invoicing and other company's report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
+ Be continuously open and positive to implementing new system changes and enhancements with your team
+ Graduated student from University/ College or equivalent combination of education and experience.
+ Understanding of Ocean/ Order Management shipment handling process is a plus.
+ Pro-active, strong organizational skills.
+ Good computer skills (Excel, Word, PowerPoint).
+ Fluent in English.
+ Willing to put extra hours, as required.
+ Well-organized, innovative, self-motivated.
+ Able to work in the team, under high pressure and tight deadline.
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
+ Full time job contract
+ Competitive income
+ Career development and promotion opportunity
+ Professional Training Plan
+ Health insurance program
+ Professional of working environment
+ 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent - Order Management as below:
+ Ensure smooth and timely shipment process flow
+ Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
+ Ensure accurate and timely data entry into our operating system
+ Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/Manager in the following areas:
+ Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the company system
+ Monitor invoicing and other company's report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
+ Be continuously open and positive to implementing new system changes and enhancements with your team
+ Graduated student from University/ College or equivalent combination of education and experience.
+ Understanding of Ocean/ Order Management shipment handling process is a plus.
+ Pro-active, strong organizational skills.
+ Good computer skills (Excel, Word, PowerPoint).
+ Fluent in English.
+ Willing to put extra hours, as required.
+ Well-organized, innovative, self-motivated.
+ Able to work in the team, under high pressure and tight deadline.
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
+ Full time job contract
+ Competitive income
+ Career development and promotion opportunity
+ Professional Training Plan
+ Health insurance program
+ Professional of working environment
+ 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
This advertiser has chosen not to accept applicants from your region.
8
Manager - Transcon
Ho Chi Minh, Ho Chi Minh
Expeditors
Posted 4 days ago
Job Viewed
Job Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Manager - Transcon as below:
Summary Description: To ensure that Transcon customers are well transitioned and served from/in the destination or managing branch; To further develop the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
Key Responsibilities:
People:
+ Develop department personnel. Show them a career, not just a job.
+ Review and conduct staff appraisals timely, and at a minimum once per year per employee EPE and one-on-one meeting.
+ Develop solid #2 to run operations and assists in retention.
+ Ensure and assist supervisors and key staff with goal setting and monitoring.
+ Conduct regular interviews with potential new personnel.
+ Plan for and hold effective fortnightly department meetings with team.
+ Review department goals and business plan periodically with staff to ensure by-in and accountability.
+ Be responsible for the training and development of TRANSCON staff within the branch
+ Meet company standards of 52 hours training per year, including as needed management/leadership training
Operations:
+ Oversee the management of the branch TRANSCON department.
+ Proactively monitor various shipment reports such as
+ Shipments Per Desk (SPD)
+ Revenue Per Desk (RPD)
+ Expense Per Desk (EPD)
+ Revenue Per Shipment (RPS)
+ Revenue to Expense ratio
+ Excel measurements
+ Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
+ Manage implementation and ensure compliance to "Standard Operating Procedures" for the client. Also, coordinate and manage SOP revisions and send updates to origins.
+ Assist origin/destination operation teams, when needed, in providing operational knowledge, system demos and support on technical capabilities.
+ Define TRANSCON and other opportunities within the current customer(s).
+ Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner.
+ Have a fundamental understanding of Expeditors operational systems, including ETMS
+ Build and maintaining strong relationships with service providers and customers.
+ Own and manage the service provider program within the department, ensuring consistent and high level operational quality to our customers.
+ Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Customer
+ Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch's objectives.
+ Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the Team Sell database.
+ Ensure Customer Reviews and scorecards are completed with your regular customers.
+ Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Take an active role in the transition of new business/ updates to existing business.
+ Maintained a good relationship with the customer at all levels (agents, management, and decision maker).
+ Responsible for identifying and defining realistic service needs and measurements
+ Responsible for maintaining the agreed upon scope of services
+ Keep the clients abreast of the latest developments in market
+ Responsible for advising the clients of new system enhancements, technology, and other value added services TRANSCON has launched.
+ Responsible for retention and development of TRANSCON accounts.
Finance:
+ Ensure that productivity and profitability goals for the TRANSCON department are met.
+ Make sure billing process is completed and on-time
+ Assist District Manager with preparation of annual department budget.
+ Meet monthly with District Manager to review department financial P&L and productivity results and goals.
+ Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
+ Ensure company credit procedures are followed and utilized effectively.
+ Manage accounts payable to vendors (truckers etc.) utilizing BNP.
+ Manage intercompany accounting discrepancies via AJAX report.
+ Review Daily Branch Revenue report (Daily).
+ Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
+ Follow company capex procedure for the purchasing of any equipment for your staff or department.
+ Utilize top 20 Accounts and client revenue reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)
Compliance:
+ Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Systems:
+ Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using TRANSCON workflow, export and import database, and other system generated reports to manage by exception)
+ Be open to implementing new system changes and enhancements into your branch.
+ Be involved and suggest system/process improvements.
+ Set the tone of this environment within your branch.
+ College degree and above or equivalent qualifications.
+ At least 4 year experience in related industry and management/ leadership experiences
+ Strong global Logistics Industry knowledge
+ Strong market and competition knowledge
+ Good PC skills including MS Word and Excel.
+ Good English reading & speaking, understand cargo-related documents in English.
+ Customer service skills and interpersonal skills are required.
+ Able to work well in team, under high pressure and within tight deadline.
+ Good problem-solving skills, Proven negotiation skills.
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
+ Full time job contract
+ Competitive income
+ Career development and promotion opportunity
+ Professional Training Plan
+ Health insurance program
+ Professional of working environment
+ 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
Expeditors Ho Chi Minh City is recruiting Manager - Transcon as below:
Summary Description: To ensure that Transcon customers are well transitioned and served from/in the destination or managing branch; To further develop the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.
Key Responsibilities:
People:
+ Develop department personnel. Show them a career, not just a job.
+ Review and conduct staff appraisals timely, and at a minimum once per year per employee EPE and one-on-one meeting.
+ Develop solid #2 to run operations and assists in retention.
+ Ensure and assist supervisors and key staff with goal setting and monitoring.
+ Conduct regular interviews with potential new personnel.
+ Plan for and hold effective fortnightly department meetings with team.
+ Review department goals and business plan periodically with staff to ensure by-in and accountability.
+ Be responsible for the training and development of TRANSCON staff within the branch
+ Meet company standards of 52 hours training per year, including as needed management/leadership training
Operations:
+ Oversee the management of the branch TRANSCON department.
+ Proactively monitor various shipment reports such as
+ Shipments Per Desk (SPD)
+ Revenue Per Desk (RPD)
+ Expense Per Desk (EPD)
+ Revenue Per Shipment (RPS)
+ Revenue to Expense ratio
+ Excel measurements
+ Proactively monitor exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
+ Manage implementation and ensure compliance to "Standard Operating Procedures" for the client. Also, coordinate and manage SOP revisions and send updates to origins.
+ Assist origin/destination operation teams, when needed, in providing operational knowledge, system demos and support on technical capabilities.
+ Define TRANSCON and other opportunities within the current customer(s).
+ Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner.
+ Have a fundamental understanding of Expeditors operational systems, including ETMS
+ Build and maintaining strong relationships with service providers and customers.
+ Own and manage the service provider program within the department, ensuring consistent and high level operational quality to our customers.
+ Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Customer
+ Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch's objectives.
+ Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the Team Sell database.
+ Ensure Customer Reviews and scorecards are completed with your regular customers.
+ Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Take an active role in the transition of new business/ updates to existing business.
+ Maintained a good relationship with the customer at all levels (agents, management, and decision maker).
+ Responsible for identifying and defining realistic service needs and measurements
+ Responsible for maintaining the agreed upon scope of services
+ Keep the clients abreast of the latest developments in market
+ Responsible for advising the clients of new system enhancements, technology, and other value added services TRANSCON has launched.
+ Responsible for retention and development of TRANSCON accounts.
Finance:
+ Ensure that productivity and profitability goals for the TRANSCON department are met.
+ Make sure billing process is completed and on-time
+ Assist District Manager with preparation of annual department budget.
+ Meet monthly with District Manager to review department financial P&L and productivity results and goals.
+ Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
+ Ensure company credit procedures are followed and utilized effectively.
+ Manage accounts payable to vendors (truckers etc.) utilizing BNP.
+ Manage intercompany accounting discrepancies via AJAX report.
+ Review Daily Branch Revenue report (Daily).
+ Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
+ Follow company capex procedure for the purchasing of any equipment for your staff or department.
+ Utilize top 20 Accounts and client revenue reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)
Compliance:
+ Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Systems:
+ Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using TRANSCON workflow, export and import database, and other system generated reports to manage by exception)
+ Be open to implementing new system changes and enhancements into your branch.
+ Be involved and suggest system/process improvements.
+ Set the tone of this environment within your branch.
+ College degree and above or equivalent qualifications.
+ At least 4 year experience in related industry and management/ leadership experiences
+ Strong global Logistics Industry knowledge
+ Strong market and competition knowledge
+ Good PC skills including MS Word and Excel.
+ Good English reading & speaking, understand cargo-related documents in English.
+ Customer service skills and interpersonal skills are required.
+ Able to work well in team, under high pressure and within tight deadline.
+ Good problem-solving skills, Proven negotiation skills.
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
+ Full time job contract
+ Competitive income
+ Career development and promotion opportunity
+ Professional Training Plan
+ Health insurance program
+ Professional of working environment
+ 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
This advertiser has chosen not to accept applicants from your region.
9