2 549 Jobs in Viet Ngoc
Remote Community Support Coordinator
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Aesthetician (Remote)
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Senior Customer Support Specialist (Remote)
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Key Responsibilities:
- Provide advanced technical and customer support to clients via email, chat, and phone.
- Troubleshoot and resolve complex customer inquiries and technical issues in a timely and efficient manner.
- Guide customers through product features, functionalities, and best practices.
- Analyze customer issues to identify root causes and provide feedback to product and engineering teams for continuous improvement.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist and mentor junior customer support representatives, sharing expertise and best practices.
- Manage customer escalations and ensure a high level of customer satisfaction.
- Identify opportunities to improve the customer support process and customer experience.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM/ticketing system.
- Proactively engage with customers to ensure their success with the product/service.
- Contribute to team goals and participate in training sessions to enhance product knowledge.
- Uphold company standards for customer service quality and responsiveness.
- Minimum of 3-4 years of experience in a customer support role, preferably in a technical or SaaS company.
- Proven experience in handling complex customer issues and providing technical troubleshooting.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving, analytical, and critical thinking skills.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, HubSpot, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote setting.
- High degree of patience, empathy, and customer-centricity.
- Experience creating and maintaining support documentation or knowledge bases is a plus.
- Familiarity with (Specific Industry, e.g., software, e-commerce) is beneficial.
- Demonstrated ability to mentor or train junior team members.
Senior HVAC Installation Technician
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Responsibilities:
- Lead and execute the installation of HVAC systems, including ductwork, refrigeration units, and control systems.
- Interpret blueprints, schematics, and technical specifications for installation projects.
- Perform complex installations and ensure systems are correctly charged, wired, and operational.
- Diagnose and troubleshoot installation issues, implementing effective solutions.
- Adhere to all safety regulations, building codes, and industry best practices.
- Manage installation project timelines and ensure timely completion.
- Conduct quality checks and testing of installed systems.
- Communicate effectively with clients, project managers, and other team members.
- Maintain accurate records of installation activities, materials used, and time spent.
- Provide training and guidance to junior technicians as needed.
- Proven experience as an HVAC Installation Technician, with a strong emphasis on leadership and complex installations.
- Journeyman or Master HVAC license or equivalent certification.
- In-depth knowledge of HVAC systems, refrigeration cycles, electrical controls, and building codes.
- Proficiency in reading and interpreting blueprints, technical drawings, and schematics.
- Skilled in using hand and power tools, diagnostic equipment, and refrigerant recovery machines.
- Excellent troubleshooting and problem-solving abilities.
- Strong understanding of safety procedures and regulations.
- Ability to work independently and manage time effectively in a remote coordination setting.
- Good communication and customer service skills.
- Valid driver's license and willingness to travel to project sites as needed.
Senior Process Engineer - Petrochemical Operations
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Senior Chemical Process Design Engineer
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Senior Civil Structural Engineer
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Responsibilities:
- Lead the structural design and analysis of various civil engineering projects, including bridges, high-rise buildings, and public infrastructure.
- Develop detailed engineering drawings, specifications, and reports in compliance with national and international standards.
- Conduct site investigations and provide technical guidance during construction phases.
- Perform stress analysis, load calculations, and foundation design using advanced engineering software (e.g., AutoCAD, STAAD.Pro, ETABS).
- Collaborate with cross-functional teams, including architects, project managers, and construction crews, to ensure project success.
- Review and approve shop drawings and material submittals.
- Ensure compliance with all safety regulations and environmental standards.
- Mentor junior engineers and contribute to the development of technical expertise within the team.
- Manage project timelines and budgets for structural engineering components.
- Stay updated with the latest advancements in civil engineering technology and methodologies.
- Bachelor's degree in Civil Engineering or a related field; Master's degree preferred.
- Minimum of 7 years of progressive experience in structural engineering design and project management.
- Professional Engineer (PE) license or equivalent is highly desirable.
- Proficiency in structural analysis and design software.
- In-depth knowledge of building codes, standards, and construction practices.
- Excellent communication, leadership, and problem-solving skills.
- Experience with BIM software is a plus.
- Proven ability to manage multiple projects simultaneously.
- Strong understanding of soil mechanics and geotechnical principles.
- Commitment to delivering high-quality engineering solutions.
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Remote Senior Content Strategist (Digital Media)
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Key Responsibilities:
- Develop and implement a comprehensive content strategy aligned with business goals and target audience needs.
- Conduct audience research, keyword analysis, and competitive analysis to inform content planning.
- Create and manage a content calendar, overseeing the production of engaging content including articles, blog posts, social media updates, video scripts, and infographics.
- Optimize content for search engines (SEO) and user experience.
- Collaborate with internal teams (marketing, design, product) and external freelancers to produce high-quality content.
- Manage content distribution across various channels, including website, social media, email marketing, and paid media.
- Analyze content performance using web analytics tools (e.g., Google Analytics) and provide regular reports with actionable insights.
- Identify trends and opportunities for content innovation and engagement.
- Ensure brand consistency in tone, voice, and messaging across all content.
- Develop and maintain content style guides and best practices.
- Manage content lifecycle, including updating and repurposing existing content.
- Lead brainstorming sessions and provide creative direction for content projects.
The ideal candidate will have a Bachelor's degree in Marketing, Communications, Journalism, or a related field, with a minimum of 5 years of experience in content strategy, digital marketing, or journalism. Proven success in developing and executing content strategies that drive measurable results is essential. Strong understanding of SEO, content management systems (CMS), and digital analytics tools is required. Excellent writing, editing, and communication skills are paramount. The ability to think strategically, creatively, and analytically, coupled with strong project management skills, is crucial. Experience managing remote teams or freelance contributors is a plus. This role requires a proactive individual who can thrive in a dynamic, fast-paced, remote work environment and demonstrate a passion for storytelling and digital engagement.
Digital Marketing Campaign Manager
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As a Digital Marketing Campaign Manager, you will be responsible for crafting and implementing data-driven marketing strategies across various digital channels, including social media, search engines, email marketing, and content marketing. Your core duties will involve planning campaign timelines, managing budgets, defining target audiences, and creating compelling campaign messaging and creative assets. You will continuously monitor campaign performance, analyze key metrics, and generate detailed reports to identify trends and opportunities for optimization. A key aspect of this role is staying ahead of the curve on digital marketing trends, tools, and best practices to ensure our client remains competitive.
Key responsibilities:
- Develop and execute integrated digital marketing campaigns across multiple channels (SEO, SEM, social media, email, content).
- Define campaign objectives, target audiences, and key performance indicators (KPIs).
- Manage digital marketing budgets and allocate resources effectively to maximize ROI.
- Create compelling campaign copy, visuals, and other marketing collateral.
- Conduct keyword research and implement SEO/SEM strategies to improve organic and paid search visibility.
- Manage social media advertising campaigns and community engagement.
- Develop and execute email marketing strategies, including segmentation and automation.
- Analyze campaign performance data using tools like Google Analytics, social media analytics, and CRM systems.
- Generate regular reports on campaign performance, providing insights and recommendations for optimization.
- A/B test various campaign elements to improve engagement and conversion rates.
- Collaborate with design, content, and web development teams to ensure cohesive campaign execution.
- Stay updated on the latest digital marketing trends, tools, and platform changes.
- Manage relationships with external agencies and vendors as needed.
Agronomist
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