1 304 Account Growth jobs in Vietnam

Client Relations Manager

Location:
An Khanh Ward, HCMC

Type:
Full-time

Salary:
Negotiate + commission

Overview

Primal is growing our group training. We're looking for a Client Relations Manager to drive sign-ups, fill classes, and keep members engaged long term.

What You'll Do

• Own the funnel:
  Lead → trial → sign-up → onboarding → retention for all group classes (Strength, Movement, Combat, Wellness, Kids where relevant).
• Convert trials:
  Book trials, confirm attendance, follow up fast, and close memberships or class packs.
• Retention & saves:
  Monitor at-risk members, and run win-back sequences.
• Community & campaigns:
  Execute referral drives, challenges, and events to boost attendance. Engage members on WhatsApp and in-app.
• Reporting:
  Maintain daily dashboards. Share insights and next actions with Management and Coaches.
• Cross-team:
  Coordinate with Marketing on offers and follow-ups, with Coaches on class feedback, and with Operations on schedule changes.

What We're Looking For

• Experience:
  2+ years in sales or customer success. Fitness industry a plus.
• Communication:
  Clear, friendly, and persuasive in Vietnamese and English.
• Tools:
  Comfortable with CRM or booking systems, Google Sheets/Excel, and basic reporting. Must be organized.
• Mindset:
  Target-driven, organized, and proactive. Comfortable with evenings/weekends as needed.
• People first:
  You like talking to members and solving problems quickly.

Core KPIs

• Trial-to-Paid conversion rate
• Referrals generated and conversion from referrals
• Show-up rate for trials

What We Offer

• A dynamic role at Primal with a strong community and packed class schedule
• Ongoing training and clear growth pathways
• Competitive base + commission tied to sales and retention performance
• Complimentary membership and wellness perks

How to Apply

Send your CV and a brief note on your best sales win to our team. Include "Client Relations Manager" in the subject.

or email: with title (Client Relations Manager - Full Name)

• Perform advanced aesthetic treatments and consultations.
• Develop and implement personalized skincare and wellness plans for clients.
• Manage and nurture client relationships to ensure high satisfaction and retention.
• Lead, train, and mentor a team of aestheticians.
• Oversee the quality of aesthetic services provided.
• Develop and manage client loyalty programs.
• Handle client inquiries and resolve issues with professionalism.
• Stay current with industry trends, new treatments, and products.
• Contribute to marketing and promotional activities.
• Maintain accurate client records and service documentation.

• Aesthetician license or certification from a recognized institution.
• Minimum of 6 years of experience as a practicing aesthetician.
• Proven experience in client relations and management.
• Demonstrated leadership or supervisory experience.
• Extensive knowledge of skincare science, treatments, and products.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build strong rapport and trust with clients.
• Familiarity with booking and CRM systems.
• Passion for the beauty and wellness industry.

• Perform a wide range of aesthetic treatments including facials, chemical peels, microdermabrasion, and advanced skincare consultations.
• Analyze client skin conditions and recommend personalized treatment plans and home care regimens.
• Educate clients on product benefits and proper usage for optimal results.
• Maintain meticulous client records and track progress towards their skincare goals.
• Stay up-to-date with the latest trends, techniques, and technologies in the beauty and wellness industry.
• Assist in the training and mentoring of junior aesthetician staff.
• Manage inventory for aesthetic treatment supplies and ensure proper stock levels.
• Uphold the highest standards of hygiene, sanitation, and safety in the treatment areas.
• Contribute to marketing initiatives and client retention programs.
• Foster a welcoming and relaxing environment for all clients.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Operate and maintain specialized aesthetic equipment.
• Contribute to service development and new treatment protocols.
• Ensure smooth daily operations of the aesthetic services department.

• Certified Aesthetician with recognized qualifications and certifications.
• Minimum of 5 years of experience as a practicing aesthetician.
• Proven expertise in advanced skincare treatments and technologies.
• Excellent communication and interpersonal skills, with a natural ability to connect with clients.
• Strong understanding of skin physiology and product knowledge.
• Experience in a leadership or supervisory role is a significant advantage.
• Passion for continuous learning and professional development in the beauty industry.
• Ability to work effectively as part of a team and independently.
• Customer-centric mindset with a commitment to service excellence.
• Familiarity with beauty industry trends and a keen eye for detail.
• Must be based in or willing to relocate to **Thanh Hoa, Thanh Hoa, VN**, as this position is non-remote.

• Conduct comprehensive virtual skin consultations and analyses to determine client needs and recommend appropriate treatments and products.
• Develop and implement personalized skincare and wellness plans for remote clients.
• Provide expert guidance and support to clients throughout their treatment journey.
• Stay abreast of the latest advancements in aesthetics, skincare technology, and wellness practices.
• Contribute to the creation of engaging online content, including blog posts, social media updates, and educational videos.
• Train and mentor junior aesthetician staff remotely on best practices and treatment protocols.
• Manage client scheduling and follow-up communications to ensure seamless service delivery.
• Gather client feedback and use it to continuously improve service offerings and client satisfaction.
• Collaborate with marketing teams to develop remote client acquisition and retention strategies.
• Maintain detailed and accurate client records in the CRM system.

• Minimum of 7 years of experience as a licensed aesthetician, with a strong focus on client consultation and treatment planning.
• Expertise in a wide range of aesthetic treatments and technologies.
• Proven ability to conduct effective virtual client assessments and consultations.
• Excellent interpersonal and communication skills, with the ability to build strong rapport with clients remotely.
• Familiarity with online wellness platforms and digital client management tools.
• Strong organizational skills and attention to detail.
• Passion for the beauty and wellness industry and a commitment to continuous learning.
• Certification in advanced aesthetic procedures is a plus.
• Bachelor's degree in a related field is desirable.

• Perform a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies.
• Conduct thorough client consultations to assess skin conditions, discuss treatment options, and recommend personalized skincare regimens.
• Develop and maintain strong, long-term relationships with clients, ensuring their ongoing satisfaction and loyalty.
• Educate clients on product usage and aftercare protocols to maximize treatment results.
• Maintain detailed and accurate client records, including treatment history and progress notes.
• Stay current with industry trends, new treatments, and product innovations through continuous education and research.
• Manage appointment scheduling and client communication, ensuring a smooth and efficient client flow.
• Promote and sell skincare products and additional services to clients, tailoring recommendations to their specific needs.
• Maintain a pristine and organized treatment environment, adhering to strict hygiene and sanitation standards.
• Collaborate with the management team to identify opportunities for service enhancement and client retention.
• Handle client inquiries and resolve any issues or concerns with professionalism and empathy.

• Certification or diploma from a recognized aesthetician school.
• Minimum of 5 years of experience as a practicing aesthetician.
• Proven expertise in a variety of advanced skincare treatments and technologies.
• Exceptional client communication and interpersonal skills, with a talent for building rapport.
• Strong sales and customer service orientation.
• Knowledge of cosmetic ingredients and skincare product formulations.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Flexibility to work some evenings and weekends as needed.
• A genuine passion for the beauty and wellness industry.

Front-desk & Client Relations (District 2):

Saigon Holistic, our rapidly expanding physiotherapy and chiropractic clinic, is looking for a dedicated front-desk & sales focused client relations team member to join our team in District 2, Ho Chi Minh City. If you're passionate about delivering outstanding client service and enjoy a fast-paced environment, we'd love to hear from you.

RESPONSIBILITIES:

• Client Experience:
  Manage the end-to-end client journey, from warmly welcoming clients and assisting with their first visit to managing appointment schedules and ensuring a seamless, positive experience
• Inbound Sales & Customer Service:
  Handle all inquiries via phone, website, and social media. Track and convert client leads into booked appointments and proactively follow up to maintain strong client relationships
• Administrative Operations:
  Maintain precise client records, process invoices and payments, manage clinic supplies, and provide essential administrative support to keep our clinic running efficiently.

QUALIFICATIONS:

• Excellent English communication skills, both written and spoken
• Strong command of office software and administrative duties
• A highly organised, proactive, and professional approach with confidentiality
• Flexibility with scheduling, including availability to work on weekends
• Experience in a customer service or sales-oriented role is a plus

*A competitive compensation package includes a basic salary starting at 8,000,000 VND per month, performance-based commission, comprehensive company benefits including health insurance as per state regulations, and annual leave.

• Developing and executing strategic plans to acquire new corporate and private clients.
• Building and nurturing strong, long-term relationships with existing and prospective clients.
• Conducting detailed client consultations to understand event requirements, dietary needs, and budget constraints.
• Designing customized catering proposals and menu presentations that align with client expectations and our service standards.
• Collaborating closely with the culinary and operations teams to ensure seamless event execution and delivery.
• Overseeing contract negotiations, pricing, and service agreements with clients.
• Managing client feedback and addressing any concerns or issues promptly and professionally.
• Staying abreast of current culinary trends, industry best practices, and competitor activities.
• Representing the company at industry events and networking functions (virtual and potentially in-person).
• Tracking sales performance, preparing reports, and contributing to revenue growth targets.
• Ensuring exceptional service delivery that consistently exceeds client expectations.

CLIENT RELATIONS SPECIALIST

Job Summary

The Client Relations Specialist will support the sales team by handling administrative tasks, managing customer interactions, and ensuring smooth coordination between departments. This role requires excellent communication, organization, and problem solving skills to enhance customer satisfaction and support business growth.

Key Responsibilities

• Assist the sales team with administrative tasks such as preparing and sending out quotes and invoices, processing orders, and updating customer information in the database.

• Assist in the preparation of sales presentations, reports, and proposals.

• Providing sales training to new onboarding sale staffs.

• Maintain accurate sales data and generate reports on sales performance and customer trends.

• Provide customer support by answering phone calls, responding to emails, replying WhatsApp and Skype messages and handling customer inquiries and complaints in a professional and timely manner.

• Build and maintain positive relationships with clients, ensuring their needs are met efficiently.

• Follow up with clients to ensure satisfaction and address any concerns.

• Work closely with Finance, Operations, and Dealing teams to ensure efficient communication and coordination of sales-related activities.

• Assist in the implementation of customer service policies and procedures to improve the client experience.

• Perform other administrative tasks as assigned by the sales manager.

• Stay updated on company products, services, and industry trends to provide better support to clients and the Sales team.

Qualifications & Requirements

•
Bachelor's degree
in Business Administration, Marketing, Communications, or a related field;

• Open for
FRESHERS;

•
Strong organizational
and
multitasking skills
with attention to detail;

• Excellent languages skills in
English
to ensure smooth communication with clients and vendors;

• Proficiency in
Microsoft Office Suite
(Word, Excel, PowerPoint) and CRM software;

• Ability to work in a fast-paced environment and handle customer interactions professionally;

•
Offline working

at the office;

Benefits:

·
Salary from 8mil - 10mil (in nett);

·
Quarterly Performance bonus
;

· Working in a young, dynamic and friendly environment;

· Fast growing business;

·
Yearly bonus
;

·
Annual leave & Sick leave
based on regulations and the company's policy;

Working time: Monday - Friday & Saturday (half day)

Shift working:

• From 8.30 to office working)
• From 15.00 to work from home)
• Saturday - half day (work from home)