111 Account Liaison jobs in Vietnam
Senior Analyst, Account Management
Hanoi, Hanoi
Mastercard
Posted today
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Associate Manager, Sales Account Management
Ho Chi Minh City
SC Johnson
Posted today
Job Viewed
Job Description
As an Associate Manager, Sales Account Management, you will be responsible for leading and developing the business in the General Trade channel for the country of Vietnam. You will be focusing on building the channel sales fundamentals and collaborative partnership with distributor.
**Essential Duties and Responsibilities**:
- Achieve topline sales and trade spending as per given budget
- Achieve distribution objectives for the region
- Lead joint business plan with distributor to review and analyze business opportunities
- Focus on building channel sales fundamentals and standard operations
- Lead, mentor and improve the sales team capability
**Required Skills / Experience / Competencies**:
- Bachelor’s degree in related field
- Minimum 8 years of experience in general trade sales role within FMCG industry
- Ability to communicate in local language and English is a must as this role will manage the Vietnam market.
**Job Requirements**:
- Permanent - full time job
SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®**!**
Not ready to apply? Sign up for Job Alerts.
**Essential Duties and Responsibilities**:
- Achieve topline sales and trade spending as per given budget
- Achieve distribution objectives for the region
- Lead joint business plan with distributor to review and analyze business opportunities
- Focus on building channel sales fundamentals and standard operations
- Lead, mentor and improve the sales team capability
**Required Skills / Experience / Competencies**:
- Bachelor’s degree in related field
- Minimum 8 years of experience in general trade sales role within FMCG industry
- Ability to communicate in local language and English is a must as this role will manage the Vietnam market.
**Job Requirements**:
- Permanent - full time job
SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®**!**
Not ready to apply? Sign up for Job Alerts.
This advertiser has chosen not to accept applicants from your region.
1
Enabler Key Account Management - Business
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Build strong relationships with key strategic partners (enablers) and gain their trust, understand more about their business and their key success factors
- Responsibility to ensure the success of key merchants on Shopee platform, including driving Revenue and smooth operation.
- Educating key strategic partners on Shopee features, Shopee promotional campaigns, MKT tool, optimizing MKT channels and market insights.
- Build deep understanding of market and competition landscape, product P&L, product strengths and weakness, and product positioning in the portfolio to decide the strategy and tactics for bigger market share and profit.
- Interact with other local teams to share knowledge and replicate best practices.
- Other assignments from the line manager.
**Requirements**:
- 2 - 3 years experience in Ecommerce: Key Account, Merchandiser, Business Development.
- Have knowledge in the various marketing channels and technologies, including social media (Marketplace, Facebook, Twitter, LinkedIn, and more), content distribution and placement networks, Live commerce, etc.
- Data-driven mindset, strong analytical skills and experience in tracking relevant metrics at conversion level for optimization in performance marketing.
- Strong communication skills, able to prepare, lead, and present in meetings with key strategic partners.
- Good command of English.
- Good team player with an aptitude for sales and the ambition to constantly outperform your KPIs.
- Build strong relationships with key strategic partners (enablers) and gain their trust, understand more about their business and their key success factors
- Responsibility to ensure the success of key merchants on Shopee platform, including driving Revenue and smooth operation.
- Educating key strategic partners on Shopee features, Shopee promotional campaigns, MKT tool, optimizing MKT channels and market insights.
- Build deep understanding of market and competition landscape, product P&L, product strengths and weakness, and product positioning in the portfolio to decide the strategy and tactics for bigger market share and profit.
- Interact with other local teams to share knowledge and replicate best practices.
- Other assignments from the line manager.
**Requirements**:
- 2 - 3 years experience in Ecommerce: Key Account, Merchandiser, Business Development.
- Have knowledge in the various marketing channels and technologies, including social media (Marketplace, Facebook, Twitter, LinkedIn, and more), content distribution and placement networks, Live commerce, etc.
- Data-driven mindset, strong analytical skills and experience in tracking relevant metrics at conversion level for optimization in performance marketing.
- Strong communication skills, able to prepare, lead, and present in meetings with key strategic partners.
- Good command of English.
- Good team player with an aptitude for sales and the ambition to constantly outperform your KPIs.
This advertiser has chosen not to accept applicants from your region.
2
Key Account Management Executive - Shopee Xpress
Hanoi, Hanoi
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Acquire opinions and needs of customers, then work closely with Operation, Technology,. to improve service quality, bring positive experiences and satisfaction to customers.
- Build and maintain strong, long-lasting customer relationships.
- Regularly forecast the volume from the key sellers.
- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
- Assist with high severity requests or issue escalations as needed.
- Perform other duties as assigned by the line manager.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
- Driven to achieve team goals and is transparent to share ideas to help the team improve performance.
**Requirements**:
- Preferred background in Business Administration, Economics, Finance, Management/ Supply Chains.
- At least 01 year of experience in Customer Care (preferably Logistics and E-commerce).
- Work independently and proactively take on new responsibilities where most needed.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage.
- Desire to learn and desire to understand how the world works.
- Acquire opinions and needs of customers, then work closely with Operation, Technology,. to improve service quality, bring positive experiences and satisfaction to customers.
- Build and maintain strong, long-lasting customer relationships.
- Regularly forecast the volume from the key sellers.
- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
- Assist with high severity requests or issue escalations as needed.
- Perform other duties as assigned by the line manager.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
- Driven to achieve team goals and is transparent to share ideas to help the team improve performance.
**Requirements**:
- Preferred background in Business Administration, Economics, Finance, Management/ Supply Chains.
- At least 01 year of experience in Customer Care (preferably Logistics and E-commerce).
- Work independently and proactively take on new responsibilities where most needed.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage.
- Desire to learn and desire to understand how the world works.
This advertiser has chosen not to accept applicants from your region.
3
Social Key Account Management - Fmcg, Shopee
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues
- Review and suggest enhancements to improve process wherever possible
**Requirements**:
- 1 - 3 years experienced in Key Account, Merchandiser, Business Development
- Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets
- Strong communication skills, able to prepare, lead and present in meeting with seller
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues
- Review and suggest enhancements to improve process wherever possible
**Requirements**:
- 1 - 3 years experienced in Key Account, Merchandiser, Business Development
- Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets
- Strong communication skills, able to prepare, lead and present in meeting with seller
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
This advertiser has chosen not to accept applicants from your region.
4
Head Key Account Management - Lifestyle Cluster
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
DepartmentBusiness Development and Partnerships- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
This advertiser has chosen not to accept applicants from your region.
5
Head Social Key Account Management - Business
Hanoi, Hanoi
Shopee
Posted today
Job Viewed
Job Description
Department Business Development and Partnerships- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
This advertiser has chosen not to accept applicants from your region.
9