185 Al Futtaim jobs in Vietnam
Business Development (Korean Market)
Ho Chi Minh City
FxPro
Posted today
Job Viewed
Job Description
Join FxPro: an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.
We are looking for Business Development Korea who will assist the clients of FxPro. The Business Development Korea responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems.
**POSITION: BUSINESS DEVELOPMENT KOREA**
**Job description**:
- Provide answers to customers by identifying problems, researching answers, and guiding customers through remedial steps.
- Handle and resolve customer complaints or problems.
- Provide information to customers about the Company's services and products.
- Track customer response progress.
- Provide feedback on the effectiveness of service processes in place.
- Report all/any issues to senior management as required to ensure prompt resolution of pending issues.
**Request**:
- Korean, who can relocate to/or work in Vietnam office (Ho Chi Minh).
- Fluent user of Korean (from Topik 5) and English.
- Degree in Marketing, Business Administration, Economy or related field preferred.
- Having at least 3 years work experience as Sales Executive, Sales Representative, Sales Specialist or similar position.
- Skilled in communication, negotiation, sales and relationship management
- Work in shifts, discuss in detail during the interview.
**Benefit**:
- Salary: Negotiable (over 1000$)
- Working in a professional and young environment, encouraging initiative and creativity.
- Closed on Saturday, Sunday and public holidays according to regulations
- Bonus 13th month salary according to the Company's regulations
- Pay social insurance according to regulations.
- Participate in annual team building activities of the Company.
- Meal allowance
**Salary**: From 23,400,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
We are looking for Business Development Korea who will assist the clients of FxPro. The Business Development Korea responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems.
**POSITION: BUSINESS DEVELOPMENT KOREA**
**Job description**:
- Provide answers to customers by identifying problems, researching answers, and guiding customers through remedial steps.
- Handle and resolve customer complaints or problems.
- Provide information to customers about the Company's services and products.
- Track customer response progress.
- Provide feedback on the effectiveness of service processes in place.
- Report all/any issues to senior management as required to ensure prompt resolution of pending issues.
**Request**:
- Korean, who can relocate to/or work in Vietnam office (Ho Chi Minh).
- Fluent user of Korean (from Topik 5) and English.
- Degree in Marketing, Business Administration, Economy or related field preferred.
- Having at least 3 years work experience as Sales Executive, Sales Representative, Sales Specialist or similar position.
- Skilled in communication, negotiation, sales and relationship management
- Work in shifts, discuss in detail during the interview.
**Benefit**:
- Salary: Negotiable (over 1000$)
- Working in a professional and young environment, encouraging initiative and creativity.
- Closed on Saturday, Sunday and public holidays according to regulations
- Bonus 13th month salary according to the Company's regulations
- Pay social insurance according to regulations.
- Participate in annual team building activities of the Company.
- Meal allowance
**Salary**: From 23,400,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
0
Business Development Manager - Market Expansion
97000 Can Tho , Can Tho
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
WhatJobs is actively searching for a strategic and results-driven Business Development Manager to join our client's dynamic team. This is a fully remote position, perfect for experienced professionals looking to drive growth and market penetration from anywhere. You will be responsible for identifying new business opportunities, developing strategic partnerships, and expanding the client's market reach. This role requires a deep understanding of market dynamics, competitive landscapes, and effective go-to-market strategies.
Key responsibilities include researching and identifying potential new markets, clients, and partnership opportunities. You will develop and execute strategic business plans to achieve sales and growth objectives. Building and maintaining strong relationships with key stakeholders, clients, and partners will be crucial. This role involves negotiating and closing complex deals, preparing proposals, and presenting business cases to senior management. You will also analyze market trends, competitor activities, and customer feedback to refine business development strategies.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field. An MBA or relevant advanced degree is a plus. A minimum of 6 years of progressive experience in business development, sales, or strategic partnerships, preferably within the consulting or technology sectors, is required. Proven success in identifying and capitalizing on new market opportunities and driving revenue growth is essential. Excellent negotiation, communication, presentation, and interpersonal skills are paramount. Strong analytical and strategic thinking abilities are crucial.
We are seeking a highly motivated and self-starter individual with a passion for growth and innovation. If you have a proven ability to develop and execute successful business strategies and are looking for a challenging remote role with significant impact, we encourage you to apply. Join our client's forward-thinking team and play a pivotal role in shaping their future success.
Key responsibilities include researching and identifying potential new markets, clients, and partnership opportunities. You will develop and execute strategic business plans to achieve sales and growth objectives. Building and maintaining strong relationships with key stakeholders, clients, and partners will be crucial. This role involves negotiating and closing complex deals, preparing proposals, and presenting business cases to senior management. You will also analyze market trends, competitor activities, and customer feedback to refine business development strategies.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field. An MBA or relevant advanced degree is a plus. A minimum of 6 years of progressive experience in business development, sales, or strategic partnerships, preferably within the consulting or technology sectors, is required. Proven success in identifying and capitalizing on new market opportunities and driving revenue growth is essential. Excellent negotiation, communication, presentation, and interpersonal skills are paramount. Strong analytical and strategic thinking abilities are crucial.
We are seeking a highly motivated and self-starter individual with a passion for growth and innovation. If you have a proven ability to develop and execute successful business strategies and are looking for a challenging remote role with significant impact, we encourage you to apply. Join our client's forward-thinking team and play a pivotal role in shaping their future success.
This advertiser has chosen not to accept applicants from your region.
1
Senior Business Development Manager, Market Expansion
94000 Can Tho , Can Tho
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a strategic and driven Senior Business Development Manager to spearhead market expansion initiatives from their Can Tho, Can Tho, VN office. This pivotal role involves identifying and capitalizing on new business opportunities, forging strategic partnerships, and driving revenue growth in emerging markets. The ideal candidate will possess a strong understanding of market dynamics, excellent networking capabilities, and a proven ability to close deals. You will play a crucial part in shaping the company's future growth trajectory. This is an office-based role, fostering direct engagement and collaboration.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a seasoned business development professional to drive growth and make a significant impact in the expanding markets for our client.
Key Responsibilities:
- Identify and evaluate new market opportunities and potential business ventures.
- Develop and implement strategic plans for market entry and expansion.
- Build and maintain strong relationships with potential clients, partners, and stakeholders.
- Conduct market research and competitive analysis to inform business development strategies.
- Negotiate and finalize contracts, partnerships, and service agreements.
- Drive sales targets and revenue growth within assigned markets.
- Collaborate with internal teams (marketing, sales, product) to ensure successful market penetration.
- Represent the company at industry events, conferences, and trade shows.
- Analyze market trends and provide insights to senior leadership.
- Prepare business proposals and presentations for potential clients and partners.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred.
- Minimum of 6 years of experience in business development, sales, or market expansion, preferably in a B2B environment.
- Demonstrated success in identifying and developing new business opportunities.
- Excellent negotiation, communication, and presentation skills.
- Strong understanding of market analysis and strategic planning.
- Proven ability to build and manage a robust sales pipeline.
- Experience in developing and managing strategic partnerships.
- Ability to travel as needed to meet clients and attend industry events.
- Proficiency in CRM software and MS Office Suite.
- Entrepreneurial mindset with a results-driven approach.
This is an exciting opportunity for a seasoned business development professional to drive growth and make a significant impact in the expanding markets for our client.
This advertiser has chosen not to accept applicants from your region.
2
Senior Sales Development Representative - Remote Market Expansion
39000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and results-oriented Senior Sales Development Representative (SDR) to drive market expansion initiatives for their innovative product/service portfolio, primarily targeting the **Thai Binh, Thai Binh, VN** region and beyond. This is a fully remote position, offering the flexibility to work from anywhere while making a significant impact on sales growth. You will be responsible for identifying and qualifying potential leads, initiating outbound prospecting campaigns, and nurturing relationships with prospective clients through various communication channels, including email, phone, and social media. The ideal candidate will possess exceptional communication and interpersonal skills, with a natural ability to build rapport and understand customer needs. A strong understanding of sales processes, CRM software (e.g., Salesforce), and sales engagement platforms is essential. You will conduct market research to identify key target accounts and develop personalized outreach strategies. Collaborating closely with the sales and marketing teams to align on lead generation goals and campaign messaging is also a key aspect of this role. This is a fantastic opportunity for an ambitious sales professional to excel in a remote environment, contributing directly to revenue generation and business development. Responsibilities include setting up discovery calls and meetings for Account Executives, actively participating in sales training and strategy sessions, and consistently meeting or exceeding qualified lead quotas. You will also be responsible for managing your sales pipeline effectively and providing feedback on lead quality and campaign performance. A proven track record in outbound sales, business development, or lead generation, with at least 3 years of experience, is required. Bachelor’s degree in Business, Marketing, or a related field is preferred. Strong organizational skills and the ability to thrive in a fast-paced, remote team environment are critical for success in this role.
This advertiser has chosen not to accept applicants from your region.
3
Sales Management Trainee/ Quản Trị Viên Tập
Hanoi, Hanoi
JobsGO Recruit
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Từ 18 triệu VNĐ)
WHAT WILL YOU DO?
- During the 24-month program as Sales Executive Trainee, you will have the opportunities to gain all-round on-the-job training through rotations across
- Other details will be discussed during the interviews
**WHAT DO WE OFFER**:
- 24-month development roadmap for young talents who are passionate about Sales
- Valuable knowledge and practical working experience in the field of FMCG Sales
- Opportunities to participate in interesting and challenging projects
- Opportunities to learn and hone more skills
- Opportunities to become specialists/managers after finishing the program.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Career Development Opportunities
- Competitive salary: from 18,000,000 VND/ month, and other benefits
- Annual leave: 12 days /year, extra 2 days after 2 working years
- Lunch served at Company canteen, daily tea-break
- Opportunity to work in a strong global Corporation with dynamic and professional working environment with many chances for training and development
- Teambuilding & Company activities: monthly/quarterly teambuilding, New Year Party, Summer holidays, sports activities: Football, Yoga, table tennis, badminton.
- Insurances: Compulsory Insurance (social, health, unemployment insurance), 24/24 Insurance ‘s packet, Health Care Package.
- Other benefits: 20/10; 8/3 Gifts, 1/6 & mid-autumn festival’s gift, Birthday Gift, company products, Annual health check, other benefits (travel & transportation, telephone, business trip.) following to the company policy.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**WHAT YOU'RE REQUIRED**:
- Fresh Graduate
- Talented international/Domestic prizes are advantageous
- Fluent communication in Vietnamese and English ( equivalent to IELTS 6.0/TOEIC 700 and up)
- Willing to learn and accept challenges
- Leadership potential, “can-do” attitude
- Desire to gain hands-on experience
- Passion to win and develop career in FMCG Sales
- Highly flexible and adaptable to cultures diversity
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Kinh Doanh/Bán Hàng,Nghiên Cứu Thị Trường,Phát Triển Thị Trường,Quảng Cáo/Marketing,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
(Mức lương: Từ 18 triệu VNĐ)
WHAT WILL YOU DO?
- During the 24-month program as Sales Executive Trainee, you will have the opportunities to gain all-round on-the-job training through rotations across
- Other details will be discussed during the interviews
**WHAT DO WE OFFER**:
- 24-month development roadmap for young talents who are passionate about Sales
- Valuable knowledge and practical working experience in the field of FMCG Sales
- Opportunities to participate in interesting and challenging projects
- Opportunities to learn and hone more skills
- Opportunities to become specialists/managers after finishing the program.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Career Development Opportunities
- Competitive salary: from 18,000,000 VND/ month, and other benefits
- Annual leave: 12 days /year, extra 2 days after 2 working years
- Lunch served at Company canteen, daily tea-break
- Opportunity to work in a strong global Corporation with dynamic and professional working environment with many chances for training and development
- Teambuilding & Company activities: monthly/quarterly teambuilding, New Year Party, Summer holidays, sports activities: Football, Yoga, table tennis, badminton.
- Insurances: Compulsory Insurance (social, health, unemployment insurance), 24/24 Insurance ‘s packet, Health Care Package.
- Other benefits: 20/10; 8/3 Gifts, 1/6 & mid-autumn festival’s gift, Birthday Gift, company products, Annual health check, other benefits (travel & transportation, telephone, business trip.) following to the company policy.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**WHAT YOU'RE REQUIRED**:
- Fresh Graduate
- Talented international/Domestic prizes are advantageous
- Fluent communication in Vietnamese and English ( equivalent to IELTS 6.0/TOEIC 700 and up)
- Willing to learn and accept challenges
- Leadership potential, “can-do” attitude
- Desire to gain hands-on experience
- Passion to win and develop career in FMCG Sales
- Highly flexible and adaptable to cultures diversity
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Kinh Doanh/Bán Hàng,Nghiên Cứu Thị Trường,Phát Triển Thị Trường,Quảng Cáo/Marketing,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Intern, Sales Order Management
Ho Chi Minh City
Mercedes-Benz Vietnam Ltd.
Posted today
Job Viewed
Job Description
**Aufgaben**:
- Mercedes-Benz Vietnam, a subsidiary of Mercedes-Benz Group AG, manufactures and services passenger cars in Vietnam. The company, with the total of 18 authorized dealers, leads the luxury car segment in Vietnam.Are you a passionate student who is currently pursuing a degree in Business Administration or any other relevant major? Are you willing to work full-time in 6 months (8 hours/day & 5 days/week)? Do you want to participate in different projects in the area of the Sales Department? Could you imagine supporting a global organization within a tremendous transformation process in a VUCA world? If so, let’s join us as a new **Sales - Ordering Management Intern
**What will you do?
In this **Sales Order Management Intern **role, you will be in charge of **order management & report **, including managing order from dealers, following up with payment & invoicing, managing import documents as well as prepare report as assigned. Secondly, you will **manage Customer Order Management System **, such as supporting to create of modify the System users and managing order in the System. Thirdly, you will **handle vehicle documents **, the tasks include but not limited to managing & storing internal documents and vehicle release sheet. You will also be responsible for the issuance and double-checking of invoice, assisting on preparing & checking product materials. Lastly, you will **gather information & analyze **the possibility of individual products in each market segment.
**Qualifikationen**:
**Who are we looking for?
To fit into this position, you need to have good Microsoft Office skills; especially, Microsoft Excel skills is highly appreciated in this position. Plus, a good command of English will be an advantage for this position.
We support you in being the best version of yourself. On your journey with us, you will gain insights into a multinational company, you can expect a variety of challenging and exciting tasks in an inspiring environment, a clear picture of what it means to work in Legal Department, combine theory and practice and understand change and innovation. Improving your English skills in a business environment and more unforgettable moments await you at Mercedes-Benz Vietnam.
Have we caught your interest? Don't lose your time and apply!
- Mercedes-Benz Vietnam, a subsidiary of Mercedes-Benz Group AG, manufactures and services passenger cars in Vietnam. The company, with the total of 18 authorized dealers, leads the luxury car segment in Vietnam.Are you a passionate student who is currently pursuing a degree in Business Administration or any other relevant major? Are you willing to work full-time in 6 months (8 hours/day & 5 days/week)? Do you want to participate in different projects in the area of the Sales Department? Could you imagine supporting a global organization within a tremendous transformation process in a VUCA world? If so, let’s join us as a new **Sales - Ordering Management Intern
**What will you do?
In this **Sales Order Management Intern **role, you will be in charge of **order management & report **, including managing order from dealers, following up with payment & invoicing, managing import documents as well as prepare report as assigned. Secondly, you will **manage Customer Order Management System **, such as supporting to create of modify the System users and managing order in the System. Thirdly, you will **handle vehicle documents **, the tasks include but not limited to managing & storing internal documents and vehicle release sheet. You will also be responsible for the issuance and double-checking of invoice, assisting on preparing & checking product materials. Lastly, you will **gather information & analyze **the possibility of individual products in each market segment.
**Qualifikationen**:
**Who are we looking for?
To fit into this position, you need to have good Microsoft Office skills; especially, Microsoft Excel skills is highly appreciated in this position. Plus, a good command of English will be an advantage for this position.
We support you in being the best version of yourself. On your journey with us, you will gain insights into a multinational company, you can expect a variety of challenging and exciting tasks in an inspiring environment, a clear picture of what it means to work in Legal Department, combine theory and practice and understand change and innovation. Improving your English skills in a business environment and more unforgettable moments await you at Mercedes-Benz Vietnam.
Have we caught your interest? Don't lose your time and apply!
This advertiser has chosen not to accept applicants from your region.
5
Associate Manager, Sales Account Management
Ho Chi Minh City
SC Johnson
Posted today
Job Viewed
Job Description
As an Associate Manager, Sales Account Management, you will be responsible for leading and developing the business in the General Trade channel for the country of Vietnam. You will be focusing on building the channel sales fundamentals and collaborative partnership with distributor.
**Essential Duties and Responsibilities**:
- Achieve topline sales and trade spending as per given budget
- Achieve distribution objectives for the region
- Lead joint business plan with distributor to review and analyze business opportunities
- Focus on building channel sales fundamentals and standard operations
- Lead, mentor and improve the sales team capability
**Required Skills / Experience / Competencies**:
- Bachelor’s degree in related field
- Minimum 8 years of experience in general trade sales role within FMCG industry
- Ability to communicate in local language and English is a must as this role will manage the Vietnam market.
**Job Requirements**:
- Permanent - full time job
SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®**!**
Not ready to apply? Sign up for Job Alerts.
**Essential Duties and Responsibilities**:
- Achieve topline sales and trade spending as per given budget
- Achieve distribution objectives for the region
- Lead joint business plan with distributor to review and analyze business opportunities
- Focus on building channel sales fundamentals and standard operations
- Lead, mentor and improve the sales team capability
**Required Skills / Experience / Competencies**:
- Bachelor’s degree in related field
- Minimum 8 years of experience in general trade sales role within FMCG industry
- Ability to communicate in local language and English is a must as this role will manage the Vietnam market.
**Job Requirements**:
- Permanent - full time job
SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®**!**
Not ready to apply? Sign up for Job Alerts.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
590000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
9