184 Application Support jobs in Vietnam

Application Support (Sap, Fico) - French Speaking

Ho Chi Minh City Bouygues Construction IT Vietnam

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**Bouygues Construction IT Vietnam** is a part of **Bouygues Construction IT**, a trusted partner for the business lines which provides competitiveness of the **Bouygues Construction Group** and promotes its digital transformation.
- Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
- Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
- Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
- Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.

**Job Requirements**
- **Fluent in French and English is mandatory.**:

- Strong background in Finance and Banking.
- Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams,.) or other ERP system is a big advantage.
- Experience of analyzing and documenting user need and requirements.
- Motivation, responsiveness, interpersonal, analytical.
- Sense of service and customer orientation.
- Someone who has a sense for training using digital tools is a plus.
- **General Skills**_
- Rigorous, concerned for the quality.
- Can-do attitude.
- Methodical/ Organized.
- Team and collaborative spirit.
- Good interpersonal skill.

**Why BYCN IT?**:

- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.

**Salary**: 18,000,000₫ - 28,000,000₫ per month
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Application Support Level 2 (.NET, Angular)

Ho Chi Minh City Relationshop Inc.

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Relationshop Inc.

***
- 195 Dreamplex Building, Ward 15, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 58 minutes ago- Skills:

- .NET

NodeJS

Angular

**Job description**:
**A- Positon Overview**

**B- Role and Responsibilities**
- Provide support for projects released on production, ensuring their uninterrupted and smooth operation during the night shift.
- Handle Level 1 support tickets during the night shift, including diagnosing, troubleshooting, and resolving issues within agreed service level agreements (SLAs).
- Monitor the performance and functionality of the product/system running, ensuring any anomalies or issues are addressed promptly during the night hours. Includes:

- Data ETL pipelines
- Background jobs/services
- APM, Logging
- etc
- Troubleshoot and resolve technical issues within the scope of Level 2 support expertise, providing comprehensive solutions to clients and stakeholders during the night shift.
- Collaborate closely with the Level 3 support team to escalate complex technical issues that require further analysis and investigation.
- Maintain thorough documentation of support activities, including issue resolution processes, for future reference and knowledge sharing.
- Communicate effectively with clients, stakeholders, and cross-functional teams to provide timely updates on issue resolution and product performance, especially during the night shift.
- Proactively identify opportunities for process improvement and contribute to the enhancement of support services and system performance during the night shift.

**Your skills and experience**:

- Strong understanding of software development lifecycle and methodologies.
- Familiarity with programming languages such as.Net Core, Ionic, NodeJs, Angular or others relevant to the company's technology stack.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to work under pressure and manage multiple priorities within tight deadlines.
- Experience in documenting support activities and processes for future reference.
- Knowledge of ITIL framework and best practices in IT service management is a plus

**Why you'll love working here**:
**Salary Range & Benefits**

**Salary & Allowances**
- Salary: negotiate
- Competitive income with 13th-month salary and attractive performance bonus.
- Annual leave: 12 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam.
- Periodic medical checkup, Health/Social Insurances. Especially, Bao Viet Insurance after 10 months of employment.
- Be provided with high performance laptop and screen.

**Career Growth**
- Opportunity to experience a great workplace where young & world-class talents work together passionately.
- Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies.
- Clear and flexible career path.

**Working Environment**
- Working in a progressive and international environment.
- Complimentary snacks, fruits, drinks everyday.

**Relationshop Inc.**:
Stor.ai
- Company type
- IT Product
- Company size
- 151-300 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT
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Chuyên Viên Hỗ Trợ Ứng Dụng (Application IT Support)

700000 Ho Chi Minh, Ho Chi Minh HDBank

Posted 13 days ago

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full-time

Mục tiêu công việc:

  • Hỗ trợ các đơn vị giao dịch trên hệ thống, xử lý/hướng dẫn các đơn vị xử lý các ứng dụng CNTT trên hệ thống.
  • li>Đảm bảo các công việc được giao đạt yêu cầu về chất lượng và tiến độ.

Trách nhiệm chính:

Các công việc trọng tâm:

  • Kiểm tra tính chính xác của hệ thống v yêu cầu khắc phục khi nhận được những lỗi sai sót từ các đơn vị trong toàn hệ thống.
  • Tiếp nhận các yêu cầu về ác sự cố liên quan đến ứng dụng quản lý và phân tích nguyên nhân/ xử lý/ hướng dẫn xử lý các yêu cầu trong phạm vi (có thể) hoặc phân bổ các yêu cầu về các phòng ban phụ trách liên quan đến hệ thống ứng dụng CNTT (Core Banking, hệ thống ứng dụng tích hợp,…).
  • Thực hiện các công việc khác theo phân công của cấp trên.

Con người:

    Tham gia các khóa đào tạo, tự đào tạo nhằm không ngừng nâng cao khả năng hiểu biết, trình độ chuyên môn nghiệp vụ và kiến thức, kỹ năng làm việc.

Tuân thủ:

  • Đảm bảo công tác, nhiệm vụ được giao tuân th theo các quy trình, quy định, tiêu chuẩn.

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Chuyên Viên Hỗ Trợ Ứng Dụng (Application IT Support)

700000 Ho Chi Minh, Ho Chi Minh HDBank

Posted 20 days ago

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Job Description

full-time

Mục tiêu công việc:

  • Hỗ trợ các đơn vị giao dịch trên hệ thống, xử lý/hướng dẫn các đơn vị xử lý các ứng dụng CNTT trên hệ thống.
  • li>Đảm bảo các công việc được giao đạt yêu cầu về chất lượng và tiến độ.

Trách nhiệm chính:

Các công việc trọng tâm:

  • Kiểm tra tính chính xác của hệ thống v yêu cầu khắc phục khi nhận được những lỗi sai sót từ các đơn vị trong toàn hệ thống.
  • Tiếp nhận các yêu cầu về ác sự cố liên quan đến ứng dụng quản lý và phân tích nguyên nhân/ xử lý/ hướng dẫn xử lý các yêu cầu trong phạm vi (có thể) hoặc phân bổ các yêu cầu về các phòng ban phụ trách liên quan đến hệ thống ứng dụng CNTT (Core Banking, hệ thống ứng dụng tích hợp,…).
  • Thực hiện các công việc khác theo phân công của cấp trên.

Con người:

    Tham gia các khóa đào tạo, tự đào tạo nhằm không ngừng nâng cao khả năng hiểu biết, trình độ chuyên môn nghiệp vụ và kiến thức, kỹ năng làm việc.

Tuân thủ:

  • Đảm bảo công tác, nhiệm vụ được giao tuân th theo các quy trình, quy định, tiêu chuẩn.

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Software Support Engineers

Ho Chi Minh City DEK Technologies

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Job Description

Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio.
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:

- Enjoy customer interaction and is challenged by trouble shooting in a complex environment
- Day-to-day service and support end customers and partners globally
- Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
- Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
- Participate in on-call 24/7 rota for customers Emergency cases
- Outgoing personality with a customer focus and right attitude to serve the customer.
- Actively contribute to our Customer satisfaction
- At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others._

**Requirements**:
**Must have**:

- IT Background
- At least 2 years relevant work experience
- Good at English skills
- Good analytic and problem-solving capabilities
- Familiar with Linux environment
- Must be able to read and understand C/C++ Programming Language.

**Benefits**:
**At DEK Technologies you will find yourself in an exciting career with**:

- Attractive compensation and benefits
- Opportunities for short and long-term training/work overseas
- An excellent working environment in developing tomorrow’s features
- Open and honest culture where people are valued, treated fairly, trusted and empowered
- Training and career development opportunities
- 40 flexible working hours per week from Monday to Friday
- English classes 3 hours a week with qualified foreign teachers
- Extra 24/7 Health and Accident Insurance
- Annual health check-up
- Annual company trip & annual family day
- Activities such as; sport & music clubs, yoga & piano classes

**About Us**
- DEK Technologies is a professional organization that places high value on people and the individual competence that they contribute. People enjoy working at DEK. They enjoy the team camaraderie, flexibility, opportunities for travel, and feeling part of the company’s success. Come and be a proud, integral part of helping our international customers develop the latest products that are sold globally and used by millions of people around the world. With offices situated in Melbourne Australia, Stockholm Sweden, Rome Italy, and Ho Chi Minh City Vietnam, you too can be a key part of our success.

**Job Information**:
Industry

**IT Services**
***

City

**Ho Chi Minh**
***

State/Province

**Ho Chi Minh**
***

Country

**Viet Nam**
***

Zip/Postal Code

**7000
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Technical Support Specialist - Software

10000 Pleiku, Gia Lai WhatJobs

Posted 1 day ago

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contractor
Our client is seeking a proficient and customer-focused Technical Support Specialist to provide remote assistance for their software products. This is a fully remote contracting opportunity, perfect for individuals passionate about technology and helping users overcome software challenges. You will be the first line of support, responding to customer inquiries via various channels, including email, chat, and phone. The ideal candidate possesses strong analytical skills, excellent problem-solving abilities, and a patient, empathetic demeanor when interacting with users of varying technical backgrounds. You will be responsible for diagnosing software issues, guiding users through troubleshooting steps, escalating complex problems to higher support tiers, and documenting support interactions and solutions. Key responsibilities include providing clear and concise instructions, managing support tickets efficiently, and contributing to the knowledge base with helpful articles and FAQs. A thorough understanding of the client's software suite and common user issues is essential. You will need to maintain a high level of customer satisfaction by resolving issues quickly and effectively. This role requires strong organizational skills, the ability to multitask, and proficiency with helpdesk software and remote support tools. If you are a dedicated support professional looking for a flexible, remote role where you can utilize your technical expertise to help customers succeed, we encourage you to apply. Your contributions will be vital in ensuring a positive user experience and maintaining customer loyalty. Become an essential part of our client's support ecosystem by delivering exceptional technical assistance.

Responsibilities:
  • Provide remote technical support to customers experiencing issues with software products.
  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Diagnose software problems and guide users through troubleshooting steps.
  • Escalate complex technical issues to appropriate teams or senior support staff.
  • Document all support interactions, issues, and resolutions in the helpdesk system.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Educate users on software features and functionalities to enhance their experience.
  • Identify trends in customer issues and provide feedback to the product development team.
  • Maintain a high level of customer satisfaction through effective problem resolution.
  • Manage and prioritize multiple support tickets simultaneously.

Qualifications:
  • Proven experience in technical support, preferably with software products.
  • Strong understanding of common software troubleshooting techniques.
  • Excellent customer service and communication skills (written and verbal).
  • Proficiency with helpdesk software and remote support tools.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-centric attitude.
  • Experience with (Specific Software Type, e.g., CRM, ERP) is a plus.
  • High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is preferred.
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Remote Technical Support Agent - Software Solutions

38000 Thai Binh , Thai Binh WhatJobs

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full-time
Our client, a leading provider of innovative software solutions for businesses, is searching for a skilled and customer-focused Remote Technical Support Agent. This role is fully remote, allowing you to assist clients from anywhere.

As a Remote Technical Support Agent, you will be the first line of defense for our clients encountering technical issues with our software products. Your primary responsibilities will include:
  • Providing timely and effective technical assistance to customers via phone, email, and remote desktop sessions.
  • Diagnosing, troubleshooting, and resolving software-related issues, including installation problems, configuration errors, and user errors.
  • Guiding users through step-by-step solutions to technical problems, ensuring clear and concise communication.
  • Escalating complex or unresolved issues to higher-level support teams or development departments with detailed documentation.
  • Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Contributing to the knowledge base by creating and updating support articles, FAQs, and tutorials.
  • Identifying recurring technical issues and providing feedback to the product development team for improvement.
  • Maintaining a high level of customer satisfaction through professional and empathetic support.
  • Adhering to service level agreements (SLAs) for response and resolution times.
  • Staying up-to-date with product updates, new features, and technical documentation.
  • Participating in ongoing training sessions to enhance technical and soft skills.

The ideal candidate will possess:
  • Proven experience in technical support or a similar customer service role, preferably with software products.
  • Strong knowledge of operating systems (Windows, macOS) and common software applications.
  • Excellent troubleshooting and problem-solving skills, with the ability to diagnose technical issues systematically.
  • Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
  • Ability to work independently, manage time effectively, and handle multiple support requests simultaneously in a remote environment.
  • A patient and customer-centric approach to problem-solving.
  • High school diploma or equivalent; a degree or certification in IT, Computer Science, or a related field is a plus.
  • Reliable high-speed internet connection and a dedicated quiet workspace.
This is an excellent opportunity for individuals passionate about technology and helping others to thrive in a supportive, remote work environment. Join our client's dedicated support team and make a real difference for their customers.
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Technical Support

Hanoi, Hanoi Công Ty TNHH Truyền Số Liệu Lotte Việt Nam

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**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:

- Annual outdoor Team building
- Monthly birthday Party

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa

Trung cấp - Nghề
Không yêu cầu
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Technical Support Lead

91500 Long Xuyen, An Giang WhatJobs

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full-time
Our client is looking for a motivated and experienced Technical Support Lead to manage and enhance their customer service operations in Long Xuyen, An Giang, VN . This role requires a blend of technical expertise, strong leadership qualities, and a passion for providing exceptional customer support. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer inquiries and technical issues across various platforms. The ideal candidate will have a solid understanding of IT systems, software troubleshooting, and customer relationship management. Your responsibilities will include developing and implementing support processes, training and mentoring support staff, monitoring key performance indicators (KPIs) to ensure service quality, and escalating complex issues to appropriate departments. You will also play a key role in identifying recurring customer issues and collaborating with product development teams to implement long-term solutions. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 4 years of experience in technical support, with a portion in a leadership or supervisory capacity, is required. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role. Join us and make a tangible difference in our customers' experience.
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Technical Support Lead

31000 Thai Binh , Thai Binh WhatJobs

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full-time
Our client is actively seeking a motivated and experienced Technical Support Lead to manage their remote customer service and helpdesk operations. This position is fully remote, allowing you to lead a team of support specialists from anywhere. You will be responsible for overseeing the daily operations of the helpdesk, ensuring timely and effective resolution of customer technical issues. Your duties will include managing support tickets, troubleshooting complex technical problems, and developing support documentation and knowledge base articles. You will also be responsible for training and mentoring the support team, monitoring performance metrics, and identifying areas for process improvement. This role requires a strong understanding of IT systems, software applications, and troubleshooting methodologies. Excellent customer service skills, leadership qualities, and the ability to communicate technical information clearly to both technical and non-technical audiences are essential. The ideal candidate will have experience in managing a helpdesk or technical support team, preferably in a remote setting. Proficiency with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is required. You should be adept at de-escalating challenging customer situations and ensuring high levels of customer satisfaction. A Bachelor's degree in Information Technology, Computer Science, or a related field, along with at least 5 years of experience in technical support and a minimum of 2 years in a leadership role, is preferred. We are looking for a proactive and organized individual committed to delivering exceptional support experiences.
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