65 Assistant Manager jobs in Vietnam

Administrative Assistant Manager

40000 Hoang Hoa WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a proactive and organized Administrative Assistant Manager to support their operations in **Thanh Hoa, Thanh Hoa, VN**. This role is key in ensuring the smooth functioning of the office, managing administrative staff, and implementing efficient office procedures. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of office management best practices.

Key Responsibilities:
  • Oversee and coordinate the daily administrative operations of the office.
  • Manage and supervise administrative staff, providing guidance, training, and performance feedback.
  • Develop and implement efficient office policies and procedures.
  • Manage office supplies, equipment, and facilities to ensure optimal working conditions.
  • Handle correspondence, communications, and scheduling for senior management.
  • Organize and maintain filing systems, both physical and digital.
  • Prepare reports, presentations, and other documents as required.
  • Coordinate travel arrangements and manage expense reports.
  • Serve as a point of contact for internal and external stakeholders.
  • Assist with the onboarding process for new employees.
  • Manage meeting logistics, including scheduling, room booking, and catering.
  • Ensure the office environment is professional, organized, and productive.
  • Support various departments with administrative tasks and projects.
  • Maintain confidentiality of sensitive information.

Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 4 years of experience in administrative roles, with at least 2 years in a supervisory or managerial capacity.
  • Proven experience in office management and operational support.
  • Excellent organizational, time management, and multitasking skills.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience with office management software and systems.
  • Ability to lead and motivate a team.
  • Problem-solving skills and attention to detail.
  • Discretion and the ability to handle confidential information.
  • Experience working in **Thanh Hoa, Thanh Hoa, VN** is advantageous.

This hybrid position allows for both on-site work in **Thanh Hoa, Thanh Hoa, VN**, and remote flexibility, offering a balanced approach to supporting our client's administrative functions.
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Assistant Manager - Bar

Ho Chi Minh City Hyatt

Posted 5 days ago

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Job Description

**Description:**
Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street. 
Among 18 awards in the past 6 years, these marvelous achievementsareinspiring,acting as beacons of resilience and hospitality for both guests and our local communities: 
· **2024 Top 5 Hotels in Southeast Asia, Readers' Choice Awards, Condé Nast Traveler**  
· **2023 The 15 Best City Hotels in Asia, Travel and Leisure World's Best Awards**  
· **2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific**  
· **2023 Best 500 Hotels in the World, Travel and Leisure **  
· **2023 Forbes Travel Guide - Star Awards Winners**  
Our strategy is to make a difference in the lives of all those we touch - colleagues, guests, operators, community members, and shareholders alike. 
We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion, and a one-stop experience. 
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world 'finest product' and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels. 
In order to achieve this grand mission, it's greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel's future goals and position. 
Currently, Park Hyatt Saigon is looking for a **n Assistant Manager - Bar.** Join with Hyatt Corporation to discover your place to shine in our warm, respectful, and inclusive culture.  This istruly an exciting role where two days will never be the same!   
**Job Description**
+ The Assistant Manager is supporting Bar Manager to manage the assigned outlet as a successful independent profit center, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
+ The incumbent is also be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.
**Qualifications:**
+ Ideally with a relevant degree or diploma in Hospitality or Restaurant.
+ Have experience in leadership role at high-end reputable standalone cocktail bars and luxury 5 star hotels
+ Great English communication skills
+ Great customer service, problem-solving skills and can-do attitude.
+ Local Vietnamese candidates who are fully eligible to work in Vietnam without the need for a work permit
**Primary Location:** VN-65-Ho Chi Minh City
**Organization:** Park Hyatt Saigon
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** HOC000457
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Customer Assistant Manager

Ho Chi Minh City Unilever

Posted 11 days ago

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Job Description

Work Location: Ho Chi Minh
Responsibilities
Customer Strategy and Business PlanSpearheaded the strategic planning and flawless execution of Perfect Store KPIs, fully aligned with Unilever's global 6Ps framework (Product, Packaging, Price, Place, Promotion, Proposition).Develop relationship with customersDevelops the customer strategic business plan for his/her respective customer. Work out a joint customer business plan for his/her respective customer. Lead and execute Joint Business Planning according to the standards together with the customer.Develop, implement and execute a Cell Approach plan in close collaboration with the customer, CSP and BUCollaborated closely with cross-functional teams-particularly Supply Chain and Demand Planning-to ensure robust demand forecasting, stock availability, and seamless operations along the supply continuum.Develop and guides implementation of customer eventsProvide clear objectives and deliverables for the field team, under responsibility of Field Operation TeamNegotiationCloses the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the UL strategy on his/her customerManages overall levels of Customer Investments for his customersMonitors Customer Performance by tracking customer contribution and market share for major categoriesRequirements4+ years of experience in Sales (FMGC)Two to three roles in Customer Marketing/Trade Category Management and Account Management / Field Sales (when wanting to pursuit a Customer Development career)Customer Facing experience combined with Brand Building experience is ideal
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:
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Assistant Manager, Compliance

Manulife

Posted 22 days ago

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Job Description

**Opportunity**
The Assistant Manager - Compliance will support the Compliance Manager in ensuring that the organization adheres to applicable standards and in-house policies. This role involves assisting with the development and implementation of compliance programs, reviewing company practices, and leading training sessions to promote compliance awareness to distribution channels. The position requires excellent organizational skills, attention to detail, and the ability to manage multiple ongoing projects.
**Key Responsibilities:**
1. Governance and Facilitation:
+ Facilitate, organize and manage Disciplinary Committee monthly meetings/circulations, department monthly meeting, and play as a coordinator on following up on required action items.
+ Development and continuous enhancement, revision of department policies, procedures and related documents or where required, ensuring they reflect current best practices and regulatory requirements
2. Quality Assurance and Control Testing:
+ Engage in the execution of the periodic compliance test as planned or coordinate for unscheduled PSDC check required by management, regulators on related laws, regulations, and the business code of conduct.
3. Training and Development:
+ Develop and enhance training materials periodically or as required, including competency assessments and compliance awareness campaigns.
+ Establish planning and execution of annual training programs and initiatives, fostering a culture of continuous learning and compliance.
+ Work collaboratively with cross-functional departments to ensure training materials are congruent with prevailing regulations and organizational policies.
4. Sales Conduct Oversight:
+ Track and update business matters and incidents to ensure strict adherence to sales conduct policies, identifying and addressing any discrepancies to maintain integrity and compliance
5. Record Management:
+ Enhance and maintain comprehensive record management system to ensure compliance with internal and external requirements.
6. Ad hoc tasks:
+ Provide support to function team as required
**What we're looking for:**
+ Bachelor's degree in law, business or finance from a recognized university
+ Professional qualifications in law or accounting, insurance, fraud examinations, risk management are an asset.
+ Customer Centric attitude and a sense of execution urgency balanced with an eye for detail and respect for data integrity.
+ Able to work independently and proactively, as well as be a team player when required supporting local initiatives and regional projects.
+ Familiarity with system reports and presentations utilizing excel and PowerPoint skills
+ Minimum 5 years relevant experience on law, audit, quality assurance, risk management in insurance, financial services industry or regulatory bodies
+ Knowledge of financial services industry, related legislations, regulators (ISA, MOF), generally accepted industry practices and professional standards, especially in Product, Sale & Distribution Compliance
+ Knowledge and experience in insurance products
+ Good interpersonal skills to work with various stakeholders and as a team.
+ Able to work under pressure with good Compliance judgement skill.
+ Good COMPUTER PROFICIENCY
+ Establish and maintain relationships with all customers including employees, applicants and management and gives feedback.
+ Establish and maintain relationships industry association and members.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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IT Assistant Manager

Ho Chi Minh City DHL Supply Chain

Posted today

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Job Description

**Responsibilities** Strategy**
- Support Senior IT Product Manager to define the country IT strategy (short and long term) in accordance with the regional/ global IT strategy for WMS product
- Support the implementation of the IT Integration / Strategy and Planning projects at site.

**Business Partner**
- Build relationships with the country business teams. - Responsible for the completion of customer requirement.
- Responsible for the development and implementation of effective customer solutions in accordance with the IT Strategy and in conjunction with the WMS solution team.
- In conjunction with the Senior IT Product Manager - establish regular reviews with the country teams - raising the visibility and value of IT

**Project Delivery**
- Manage the escalation of any WMS service-related issues.
- Working with related teams and customer to implement WMS projects in country and in region
- All WMS solutions and process improvement are appropriate and meet customer business requirement.
- All WMS projects within DSC IT portfolios/ programs are delivered to agreed time, cost and quality - Reduction in cost through the efficient use of WMS system
- Create strong relationships with the regional/cluster IT community to ensure maximum leverage of resources / solutions to support local requirements

**Requirements**:

- Minimum 3-year experience within IT
- Team player across functions and ability to work well independently as well as part of a team
- Programming languages (C#, Java, SQL).
- Competency with XML, JSON constructs and schemas.
- Confidence and experience with API protocols and schemas.
- Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping
- Commercial Awareness
- Effective communication skills / interpersonal understanding
- Bachelor's degree in computer science, Logistics or related disciplines
- Experience within the Logistics Industry and warehouse operations is an advantage
- Experience in project management as team leader or project manager
- English proficiency - Strong reading, written and verbal skills

Job Reference: VN0100749
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IT Assistant Manager

Ho Chi Minh City DHL Supply Chain

Posted today

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Job Description

**About us**
- Mainly manage and control network and IT infrastructure system in country as well as end users support at HCM city.
- Coordinate with other departments and external customers to understand the business process in order to provide the best support for business.
- Understand the site IT architecture to provide proper IT solution and consultancy to customers and/or operations.
- IT assets management.
- Develop and implement IT procedures

**Responsibilities**
- Abilities to use computer, especially in Word, Excel and office communication system.
- Network system knowledge, analysis skill and team leading
- Self-disciplinal with ability to work at night shift or under high pressure
- Enthusiasm and carefulness.
- Able to work on own initiative
- Flexibility
- Innovative (able to think ‘outside the box’)
- Reliable (in order take responsibility and ownership of completing assignments)
- Ability to work in teamwork

**Requirements**:

- 2 years experiences within IT and Cisco network configuration
- CCNP Switching/Routing/Security cetificate
- Experience in ITIL process.
- Experience in O365
- Experience in project management as team leader or project manager
- Experience in the Logistics Industry and/or transport operations is an advantage

Job Reference: VN0100746
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Retail Store Assistant Manager

060000 Phan Thiet, Binh Thuan WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking an enthusiastic and customer-focused Retail Store Assistant Manager to join their vibrant team in Phan Thiet, Binh Thuan, VN . This role is crucial in supporting the Store Manager to achieve sales targets, maintain exceptional customer service, and ensure the smooth day-to-day running of the store. You will be involved in various aspects of retail operations, including staff supervision, inventory management, visual merchandising, and customer engagement. The ideal candidate will have a passion for retail, strong leadership potential, and excellent communication skills. You will play a key role in creating a positive shopping experience for customers and a motivating environment for the sales team. Responsibilities include assisting with staff scheduling, training new employees, handling customer inquiries and complaints, and maintaining store presentation standards. You will also be responsible for opening and closing the store, processing transactions accurately, and ensuring the security of merchandise and cash. This position offers a great opportunity to develop your retail management career within a growing organization. You will work closely with the Store Manager to analyze sales performance, implement marketing initiatives, and contribute to the overall success of the store. Your ability to motivate and lead a team will be essential in driving sales and achieving store goals. This is a hands-on role requiring a proactive approach and a commitment to excellence in customer service.

Responsibilities:
  • Assist the Store Manager in all aspects of store operations.
  • Supervise and motivate the retail sales team.
  • Provide exceptional customer service and build customer loyalty.
  • Manage inventory levels and ensure accurate stock counts.
  • Implement visual merchandising strategies to enhance product display.
  • Handle customer complaints and resolve issues effectively.
  • Assist with staff training, development, and scheduling.
  • Ensure compliance with company policies and procedures.
  • Maintain store cleanliness and organization.
  • Drive sales performance and achieve store targets.

Qualifications:
  • Previous experience in a retail leadership or supervisory role.
  • Strong understanding of retail sales and customer service principles.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and lead a team.
  • Good organizational and time management skills.
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Flexibility to work various shifts, including weekends and holidays.
  • Passion for the retail industry and customer engagement.
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Assistant Manager - Front Office

Ho Chi Minh City Hyatt

Posted 5 days ago

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Job Description

**Description:**
Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street. 
Among 18 awards in the past 6 years, these marvelous achievementsareinspiring,acting as beacons of resilience and hospitality for both guests and our local communities: 
+ 2024 Top 5 Hotels in Southeast Asia, Readers' Choice Awards, Condé Nast Traveler 
+ 2023 The 15 Best City Hotels in Asia, Travel and Leisure World's Best Awards 
+ 2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific 
+ 2023 Best 500 Hotels in the World, Travel and Leisure  
+ 2023 Forbes Travel Guide - Star Awards Winners 
Our strategy is to make a difference in the lives of all those we touch - colleagues, guests, operators, community members, and shareholders alike. 
We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion, and a one-stop experience. 
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world 'finest product' and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels. 
In order to achieve this grand mission, it's greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel's future goals and position. 
Currently, Park Hyatt Saigon is looking for an Assistant Manager - Front Office. Join with Hyatt Corporation to discover your place to shine in our warm, respectful, and inclusive culture.  This istruly an exciting role where two days will never be the same!   
+ You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
+ The Guest Service Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration
Detailed job description:
+ Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.
+ Ensures that Front Office associates provide excellent service to internal customers as appropriate.
+ Assists in greeting and checking-in VIP and Long Stay guests.
+ Ensures that all Front Office associates are aware of current promotions, policies and other important information.
+ Assists in the preparation and updates of the Front Office Departmental Operations Manual.
+ Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
+ Submits all guests/associates incident reports.
+ Reports and records "Lost and Found" items.
+ Assist to implement consistent guest recognition programs and maintains a relevant guest history database.
+ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
+ Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
+ Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
+ Maintains positive guest and colleague interactions with good working relationships.
+ Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
+ Assists the Front Office Management Team to maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
+ Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
+ Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
+ Other tasks as assigned
**Qualifications:**
+ Ideally with a relevant degree or diploma in Hospitality or Tourism management.
+ Work experience as Assistant Manager - Front Office or Guest Service Manager in luxury or 5-star hotel
+ Good problem solving, organisational and interpersonal skills
+ Local Vietnamese candidates who are fully eligible to work in Vietnam without the need for a work permit.
**Primary Location:** VN-65-Ho Chi Minh City
**Organization:** Park Hyatt Saigon
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** HOC000290
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.

Manufacturing Excellence Assistant Manager

Ho Chi Minh City Unilever

Posted 6 days ago

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Job Description

Work Location: Cu Chi
Job description
- Chịu trách nhiệm về FI (tập trung cải tiến) hoặc CD (triển khai chi phí) để thực hiện các dự án cải tiến trong phạm vi của 2 pillar (phần) này cũng như các dự án Kaizen khác.
- Chịu trách nhiệm chính về việc chuẩn bị kiểm toán WCM với các chuyên gia bên ngoài
- Đưa tất cả các sáng kiến của Manex trong khu vực về nhà máy.
- Quản lý đánh giá hiệu suất nội bộ của tất cả các pillar và thực hiện giảm thiểu tổn thất và chất thải.
- Quản lý, thu thập và báo cáo thẻ điểm của nhà máy.
- Quan sát và thu thập các thực hành tốt về việc triển khai WCM hiệu quả để chia sẻ và triển khai cho tất cả nhân viên trong các lines, nhà máy.
- Đại diện cho quản lý nhà máy để củng cố và cập nhật báo cáo hiệu suất WCM cho các Sở/ Cục có liên quan.
- Cập nhật, đào tạo và tư vấn cho các trụ cột WCM và tất cả các nhân viên khác về kiến thức WCM, bao gồm: công cụ, phương pháp làm việc, phạm vi công việc, lập kế hoạch làm việc, mẫu báo cáo chuẩn.
- Hỗ trợ Manex Manager để phát triển các tài liệu WCM cho nhà máy và đảm bảo rằng các tài liệu là ứng dụng quốc tế.
- Hỗ trợ chi phí triển khai (CD) trong phần quản lý tổn thất, nguyên tắc "Zero losses" và các công cụ để chuyển đổi chi phí từ tổn thất. Những dữ liệu này cũng được sử dụng trong các dự án cải tiến.
- Hỗ trợ công việc của Quản lý Nhà Máy để thực hiện dự án Kaizen khi được yêu cầu
Job requirements
- Bằng Cử nhân với chuyên ngành kỹ thuật
- Có ít nhất 3 năm kinh nghiệm trong bộ phận Kỹ thuật hoặc Sản xuất
- Ưu tiên ứng cử viên có kinh nghiệm làm việc tại: TPM, WCM, Sản xuất Lean, Six Sigma, TOC hoặc QRM
- Kỹ năng phân tích và báo cáo tốt
- Hiểu biết tốt về tài liệu kỹ thuật
- Kỹ năng giao tiếp mạnh mẽ, có định hướng về thực thi & hành động
- Tiếng Anh giao tiếp tốt
- Có khả năng công tác trong và ngoài nước
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Supply Chain
Job Type: Full time
Industry:
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Assistant Manager - Front Office

Da Nang, Da Nang Hyatt

Posted 14 days ago

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Job Description

**Description:**
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.
Customer Service
- Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures that Front Office employees provide excellent service to internal customers as appropriate.
- Personally greets and checks-in VIP and Long Stay guests.
- Ensures that all Front Office employees are familiar with the hotel's products and services, current promotions, policies and other important information
- Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Co-ordinates VIP movements with relevant Departments as advised.
**Qualifications:**
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.
**Primary Location:** VN-60-Da Nang
**Organization:** Hyatt Regency Danang Resort and Spa
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DAN000237
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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