114 Banking Specialist jobs in Vietnam
Banking Operations Specialist
810000 My Tho, Tien Giang
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Our client, a leading financial institution, is looking for a diligent and detail-oriented Banking Operations Specialist to join their team. This hybrid role offers a blend of remote and in-office work, providing flexibility while fostering team collaboration. The specialist will be responsible for processing various banking transactions, ensuring accuracy and compliance with regulatory standards. Key duties include managing account opening procedures, processing loan applications, handling customer inquiries, and reconciling financial data. You will play a vital role in maintaining the integrity of banking operations and ensuring a seamless customer experience.
The ideal candidate will have a strong understanding of banking principles and regulations, coupled with excellent analytical and problem-solving abilities. Proficiency in banking software and systems is crucial. You will be expected to adhere to strict security protocols and maintain the confidentiality of sensitive information. This position requires exceptional organizational skills and the ability to manage multiple tasks in a fast-paced environment. Your contributions will directly impact the efficiency and reliability of our client's banking services. We are seeking an individual who is committed to accuracy, efficiency, and upholding the highest standards of service. The ability to work effectively both independently and as part of a team is essential. This role provides an excellent opportunity to grow within the banking sector and contribute to the success of a reputable organization.
Responsibilities:
The ideal candidate will have a strong understanding of banking principles and regulations, coupled with excellent analytical and problem-solving abilities. Proficiency in banking software and systems is crucial. You will be expected to adhere to strict security protocols and maintain the confidentiality of sensitive information. This position requires exceptional organizational skills and the ability to manage multiple tasks in a fast-paced environment. Your contributions will directly impact the efficiency and reliability of our client's banking services. We are seeking an individual who is committed to accuracy, efficiency, and upholding the highest standards of service. The ability to work effectively both independently and as part of a team is essential. This role provides an excellent opportunity to grow within the banking sector and contribute to the success of a reputable organization.
Responsibilities:
- Process and verify various banking transactions accurately and efficiently.
- Ensure compliance with all relevant banking laws, regulations, and internal policies.
- Manage and maintain customer account information, ensuring data integrity.
- Handle customer inquiries and resolve issues related to banking services.
- Assist in the preparation of financial reports and statements.
- Reconcile bank statements and investigate discrepancies.
- Support the implementation of new banking products and services.
- Collaborate with other departments to ensure smooth operational flow.
- Identify and suggest improvements to existing operational processes.
- Maintain a high level of customer service and professionalism.
- Bachelor's degree in Finance, Banking, Economics, or a related field.
- Minimum of 3 years of experience in banking operations or a similar financial services role.
- Solid understanding of banking products, services, and regulatory requirements.
- Proficiency in banking software and financial systems.
- Excellent attention to detail and accuracy.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.
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Senior Banking Operations Specialist
81000 Bien Hoa, Dong Nai
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Our client is a leading financial institution seeking a highly competent Senior Banking Operations Specialist to join their team in Bien Hoa, Dong Nai, VN . This role is integral to the smooth and efficient functioning of daily banking operations, ensuring compliance with regulatory requirements and company policies. You will be responsible for managing various operational processes, including account opening, transaction processing, customer service escalations, and regulatory reporting. The ideal candidate will have a strong understanding of banking procedures, financial regulations, and risk management principles. Experience with banking software and systems is essential. Responsibilities include overseeing the accuracy and timeliness of operational tasks, identifying and resolving issues, and implementing process improvements to enhance efficiency. You will also play a key role in training and mentoring junior staff, ensuring they adhere to operational standards. This position requires excellent attention to detail, strong problem-solving skills, and the ability to work effectively in a fast-paced environment. You will collaborate with various departments to ensure seamless operations and provide exceptional service to clients. We are looking for a dedicated and experienced professional who is committed to maintaining the highest standards of operational excellence within the banking sector. This is a valuable opportunity to contribute to the success of a reputable financial organization. Our client values integrity, precision, and a customer-centric approach.
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Senior Banking Operations Specialist
40000 Hoi An
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Our client, a leading financial institution, is seeking a highly skilled and experienced Senior Banking Operations Specialist to join their team in Buon Ma Thuot. This role will focus on ensuring the efficiency, accuracy, and compliance of daily banking operations. You will be responsible for overseeing various operational processes, including account opening, transaction processing, regulatory compliance, and customer service support for complex banking inquiries. This hybrid position requires regular engagement within the Buon Ma Thuot branch for collaborative tasks and operational oversight, complemented by remote work flexibility. The ideal candidate will possess a deep understanding of banking products, services, and regulatory requirements. Strong analytical skills, meticulous attention to detail, and the ability to troubleshoot operational issues are essential. You will work closely with internal departments, including compliance, risk management, and customer service, to maintain high operational standards. We are looking for a proactive individual with excellent problem-solving abilities and a commitment to delivering exceptional service. Responsibilities:
- Oversee and manage daily banking operations, ensuring accuracy and efficiency.
- Process and reconcile various banking transactions, including deposits, withdrawals, and transfers.
- Ensure compliance with all relevant banking regulations, policies, and procedures (e.g., AML, KYC).
- Handle and resolve complex customer inquiries and issues related to banking services.
- Assist in the onboarding of new clients and the opening of new accounts.
- Monitor and review operational workflows for potential improvements and efficiencies.
- Collaborate with compliance and risk management teams to ensure adherence to regulations.
- Prepare operational reports and analyze performance metrics.
- Train and mentor junior operations staff on banking processes and procedures.
- Support the implementation of new banking technologies and systems.
- Contribute to the development and refinement of operational policies and guidelines.
- Bachelor's degree in Finance, Banking, Economics, Business Administration, or a related field.
- Minimum of 6 years of experience in banking operations or a similar financial services role.
- Strong knowledge of banking products, services, and operational processes.
- Thorough understanding of financial regulations and compliance requirements.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in banking software and MS Office Suite.
- Strong customer service orientation and communication skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience in a hybrid work model, balancing office-based and remote tasks.
- Detail-oriented with a strong commitment to accuracy and quality.
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Remote Banking Operations Specialist
49000 Thuy Van
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Our client , a leading financial institution, is seeking a meticulous and experienced Banking Operations Specialist to join our dynamic team. This role offers a hybrid work arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be responsible for overseeing and executing a range of critical banking operations, ensuring efficiency, accuracy, and compliance with regulatory standards. Your duties will include managing account opening and maintenance processes, processing transactions, reconciling accounts, and resolving operational issues promptly. You will also play a key role in ensuring the smooth functioning of payment systems and supporting digital banking initiatives. Collaboration with various departments, including customer service, compliance, and IT, is vital to ensure seamless operations. The ideal candidate will possess a strong understanding of banking products, services, and regulatory requirements. Excellent analytical and problem-solving skills are essential for identifying and resolving operational discrepancies. Proficiency in banking software and systems, coupled with a keen eye for detail and a commitment to accuracy, are paramount. You must be able to manage your time effectively, prioritize tasks, and work both independently and as part of a team. This is an excellent opportunity to contribute to a stable and growing financial sector, ensuring the integrity and efficiency of our banking operations.
Responsibilities:
Responsibilities:
- Manage and execute daily banking operations, including account opening and transaction processing.
- Ensure accuracy and efficiency in all operational procedures and data management.
- Reconcile financial accounts and resolve any discrepancies in a timely manner.
- Support the administration of various banking products and services.
- Ensure adherence to all banking regulations, compliance policies, and internal controls.
- Liaise with other departments (e.g., Customer Service, Compliance, IT) to resolve operational issues.
- Assist in the implementation of new banking systems and process improvements.
- Monitor and analyze operational performance to identify areas for enhancement.
- Provide support for digital banking services and customer inquiries related to operations.
- Maintain up-to-date knowledge of banking industry trends and regulatory changes.
- Bachelor's degree in Finance, Banking, Economics, Business Administration, or a related field.
- Minimum of 3 years of experience in banking operations or a related financial services role.
- Solid understanding of banking processes, products, and regulatory compliance.
- Proficiency in banking software and financial systems.
- Strong analytical, problem-solving, and critical-thinking skills.
- Exceptional attention to detail and a commitment to accuracy.
- Excellent communication and interpersonal skills.
- Ability to manage time effectively, prioritize tasks, and meet deadlines.
- Experience working in a hybrid or remote team environment is beneficial.
- Knowledge of AML/KYC regulations is a plus.
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3
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
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4
Remote Senior Banking Operations Specialist
50000 Thuy Van
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Our client, a prestigious international bank, is seeking a highly skilled and meticulous Senior Banking Operations Specialist to join their expanding global team. This role is entirely remote, offering the flexibility to work from any location. You will be responsible for overseeing and optimizing a wide range of banking operations, ensuring efficiency, accuracy, and compliance with regulatory standards. The ideal candidate will have extensive experience in banking processes, a deep understanding of financial regulations, and strong analytical and problem-solving capabilities. You will play a key role in improving operational workflows and supporting the bank's strategic objectives. This position requires a proactive individual who can manage complex tasks and collaborate effectively with colleagues across different time zones.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to contribute to a leading financial institution while enjoying the benefits of a fully remote work arrangement.
Key Responsibilities:
- Manage and execute daily banking operations, including transaction processing, account management, and reconciliation.
- Ensure adherence to all relevant banking regulations, compliance policies, and internal procedures.
- Identify opportunities for process improvement and implement solutions to enhance operational efficiency and reduce risk.
- Monitor and analyze operational performance metrics, reporting findings and recommendations to management.
- Collaborate with IT and other departments to implement new systems and technologies or improve existing ones.
- Handle escalated customer inquiries and resolve complex operational issues.
- Develop and maintain comprehensive operational procedures and training materials.
- Participate in internal and external audits, ensuring all documentation is accurate and readily available.
- Stay current with industry best practices and emerging trends in banking operations and technology.
- Provide training and guidance to junior operations staff.
Qualifications:
- Bachelor's degree in Finance, Banking, Business Administration, or a related field.
- Minimum of 5 years of experience in banking operations, with a focus on back-office functions.
- Proven knowledge of banking products, services, and regulatory requirements (e.g., KYC, AML).
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent understanding of financial reporting and reconciliation processes.
- Proficiency in banking software and systems.
- Exceptional communication, interpersonal, and organizational skills.
- Ability to work independently and manage time effectively in a remote environment.
- Proven ability to handle sensitive information with discretion and confidentiality.
- Experience working in a distributed or international team environment is a plus.
This is an excellent opportunity to contribute to a leading financial institution while enjoying the benefits of a fully remote work arrangement.
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5
Customer Service Representative
21000 Haiphong , Haiphong
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Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
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6
Customer Service Representative
930000 Can Tho , Can Tho
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Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
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7
Customer Service Representative
600000 Pleiku, Gia Lai
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Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
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8
Customer Service Specialist
35000 Nam Dinh , Nam Dinh
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Our client is looking for a dedicated and empathetic Customer Service Specialist to manage customer inquiries and provide exceptional support in Nam Dinh, Nam Dinh, VN . This role is crucial in ensuring customer satisfaction and resolving issues efficiently. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Key responsibilities include diagnosing and troubleshooting customer issues, guiding customers through product features and services, processing orders, and managing customer accounts. You will also be responsible for escalating complex problems to the appropriate departments and maintaining detailed records of customer interactions and resolutions. The ideal candidate will possess excellent communication and active listening skills, a patient and professional demeanor, and the ability to remain calm under pressure. A strong problem-solving aptitude and a customer-centric mindset are essential. Previous experience in a customer service or helpdesk role is required, with a minimum of 1 year preferred. Proficiency in using customer relationship management (CRM) software is a plus. This is a hybrid role, requiring a blend of in-office and remote work, offering flexibility while maintaining team collaboration. You will have the opportunity to work with a supportive team and contribute to a positive customer experience. If you are passionate about helping people and thrive in a dynamic environment, this is the perfect opportunity for you. We offer a competitive compensation package and the chance to grow your career in a reputable organization.
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