104 Bilingual Representative jobs in Vietnam
Customer Service Representative - Bilingual
700000 An Thanh
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and customer-focused Bilingual Customer Service Representative to join their team in Ho Chi Minh City, Ho Chi Minh, VN . This role is responsible for providing exceptional support to customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be fluent in both Vietnamese and English, possess excellent communication skills, and have a genuine passion for helping people.
Key Responsibilities:
The ideal candidate will possess a high school diploma or equivalent, with a minimum of 1 year of experience in customer service or a related field. Fluency in both spoken and written Vietnamese and English is mandatory. Excellent communication, listening, and interpersonal skills are essential. Strong problem-solving abilities and the capacity to remain calm under pressure are required. Familiarity with CRM software and basic computer proficiency is necessary. This role offers a flexible work arrangement, with options for remote, in-office, or hybrid work, depending on business needs and candidate preference. Our primary operations are based in Ho Chi Minh City, Ho Chi Minh, VN .
Key Responsibilities:
- Responding promptly and professionally to customer inquiries via various communication channels.
- Providing accurate information about products, services, and company policies.
- Troubleshooting and resolving customer issues efficiently and effectively.
- Documenting all customer interactions and resolutions in the CRM system.
- Escalating complex issues to appropriate departments when necessary.
- Building rapport with customers and fostering customer loyalty.
- Gathering customer feedback and reporting trends to management.
- Adhering to customer service standards and company guidelines.
- Identifying opportunities to upsell or cross-sell products and services where appropriate.
- Maintaining a positive and empathetic attitude when interacting with customers.
The ideal candidate will possess a high school diploma or equivalent, with a minimum of 1 year of experience in customer service or a related field. Fluency in both spoken and written Vietnamese and English is mandatory. Excellent communication, listening, and interpersonal skills are essential. Strong problem-solving abilities and the capacity to remain calm under pressure are required. Familiarity with CRM software and basic computer proficiency is necessary. This role offers a flexible work arrangement, with options for remote, in-office, or hybrid work, depending on business needs and candidate preference. Our primary operations are based in Ho Chi Minh City, Ho Chi Minh, VN .
This advertiser has chosen not to accept applicants from your region.
0
Remote Bilingual Customer Service Representative
88000 Long Xuyen, An Giang
WhatJobs
Posted today
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Our client is seeking a dedicated and fluent Bilingual Customer Service Representative to join our fully remote support team. In this role, you will be the first point of contact for our valued customers, providing assistance and resolving inquiries in both Vietnamese and English. You will handle a variety of customer needs, ensuring a positive and efficient experience with every interaction. This position requires excellent communication skills, a patient demeanor, and the ability to quickly learn and adapt to new information.
Key Responsibilities:
Key Responsibilities:
- Answer incoming customer calls, emails, and chat messages promptly and professionally.
- Provide accurate information about products, services, and company policies.
- Troubleshoot customer issues and offer effective solutions.
- Process orders, returns, and exchanges as needed.
- Escalate complex issues to the appropriate department or supervisor.
- Maintain detailed records of customer interactions and transactions.
- Identify and report customer feedback to management to improve service offerings.
- Achieve target metrics for customer satisfaction, call handling time, and first-call resolution.
- Adhere to all company policies and procedures, including data privacy regulations.
- Continuously learn about new products and services to enhance support capabilities.
- Collaborate effectively with team members in a remote environment.
- Contribute to a positive and supportive team culture.
- Proactively seek opportunities to improve customer experience.
- Handle sensitive customer information with discretion and security.
- Participate in ongoing training and development programs.
- Fluency in both Vietnamese and English (written and spoken) is mandatory.
- Previous experience in customer service or a call center environment is preferred.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving abilities.
- Proficiency in using computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent required.
- Familiarity with CRM systems is a plus.
- Adaptability and a willingness to learn are essential.
- Must have a reliable internet connection and a dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
1
Remote Bilingual Customer Support Representative
470000 Thuy Van
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and fluent Remote Bilingual Customer Support Representative to assist their growing customer base. This fully remote position requires excellent communication skills in both Vietnamese and English, along with a friendly and helpful demeanor. You will be responsible for addressing customer inquiries, resolving issues, and providing information about products and services via multiple communication channels, including phone, email, and chat. Your role is vital in ensuring a positive customer experience and building strong relationships.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat in both Vietnamese and English.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and empathetically, aiming for first-contact resolution.
- Identify customer needs and help customers navigate information or services.
- Process orders, forms, applications, and requests as needed.
- Maintain customer records by updating account information and logging all interactions in the CRM system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Adhere to company policies and procedures, ensuring a consistent customer experience.
- Contribute to team effort by accomplishing related results and sharing feedback.
- Meet or exceed individual and team performance targets, including customer satisfaction metrics.
- Proactively identify opportunities to improve customer service processes and user experience.
- Stay updated on company products, services, and promotions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or call center environment.
- Fluency in both spoken and written Vietnamese and English is essential.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm and professional in stressful situations.
- Proficiency in using computers, common office software, and CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- A patient, customer-centric approach with a passion for service.
- Ability to work independently with minimal supervision.
- Previous experience in a remote customer service role is advantageous.
- Adaptability to learn new systems and processes quickly.
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
This advertiser has chosen not to accept applicants from your region.
2
Senior Insurance Claims Adjuster, Remote Client Services
94000 Can Tho , Can Tho
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Posted 1 day ago
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Job Description
Our client is seeking an experienced and customer-focused Senior Insurance Claims Adjuster to join our fully remote claims department. In this crucial role, you will manage and resolve insurance claims efficiently and empathetically, ensuring excellent service for our policyholders. You will be responsible for investigating claims, determining coverage, negotiating settlements, and facilitating payments, all while leveraging technology to work effectively from home. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a deep understanding of insurance policies and procedures.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering the flexibility and convenience of working from home. Become a vital part of our client services team and contribute to our commitment to customer satisfaction.
Key Responsibilities:
- Manage a caseload of insurance claims from initial report to final settlement.
- Investigate claims thoroughly, gathering relevant information, evidence, and documentation.
- Analyze policy coverage and assess liability in accordance with policy terms and conditions.
- Conduct interviews with claimants, witnesses, and other parties involved in a claim.
- Negotiate fair and equitable settlements with claimants and their representatives.
- Prepare detailed claim reports, documentation, and payment authorizations.
- Ensure timely and accurate processing of claims and payments.
- Maintain proactive communication with policyholders throughout the claims process.
- Adhere to all regulatory requirements and company claims handling guidelines.
- Identify potential fraudulent claims and escalate as appropriate.
- Continuously improve claims handling skills and stay updated on industry best practices.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field. Relevant insurance certifications (e.g., AIC, CPCU) are highly preferred.
- Minimum of 6 years of experience as an insurance claims adjuster, handling various types of claims.
- In-depth knowledge of insurance policies, claims investigation techniques, and settlement procedures.
- Strong analytical, negotiation, and decision-making skills.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly.
- Proficiency in claims management software and standard office applications.
- High level of integrity, empathy, and customer service orientation.
- Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Strong organizational skills and attention to detail.
- Adaptability and willingness to learn new insurance products and processes.
This is a fully remote position, offering the flexibility and convenience of working from home. Become a vital part of our client services team and contribute to our commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Executive - Call Center
Ho Chi Minh City
Chi Nhánh Công Ty TNHH Aspire Lifestyles Việt Nam Tại Tp.hồ Chí Minh
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: 11 - 13 triệu VNĐ)**Overall Purpose Of The JobThe full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. **Specific Responsibilities
- Strives to leave the customer with a positive customer experience after every contact - Initiates outbound calls in compliance with program needs and requirements. Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel). Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. - Applies client and Group policies as applicable whenever interacting with customers. Is able to multi-task and prioritize in a fast-paced environment.Other Duties
- To abide by and uphold all Aspire Lifestyles policies and procedures. To carry out any other reasonable duties as requested by the line manager and other management team members.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Healthcare premium program: Generali insurance
Dynamic, professional working environment with many learning opportunities
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
**Required Competencies - Customer Service: Possesses passion for Customer Service Excellence
- Technology: Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools - Communication Is an active listener; listens to what customers are saying both directly and indirectlyExplains information/concepts clearly and logically, verbally and in writing
- Problem Solving: Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems; Able to work in a calm, logical and professional manner - Teamwork and Collaboration: Maintains a positive attitude toward work and others at all times; Focuses on building strong relationships with peers and management and works well within a team environment **Required Work Experience/ Knowledge
- Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking - Have profound knowledge/experiences of lifestyles - Strong communication and customer service skills**Required Languages
- Excellent oral and written English language skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 11 - 13 triệu VNĐ)**Overall Purpose Of The JobThe full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. **Specific Responsibilities
- Strives to leave the customer with a positive customer experience after every contact - Initiates outbound calls in compliance with program needs and requirements. Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel). Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. - Applies client and Group policies as applicable whenever interacting with customers. Is able to multi-task and prioritize in a fast-paced environment.Other Duties
- To abide by and uphold all Aspire Lifestyles policies and procedures. To carry out any other reasonable duties as requested by the line manager and other management team members.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Healthcare premium program: Generali insurance
Dynamic, professional working environment with many learning opportunities
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
**Required Competencies - Customer Service: Possesses passion for Customer Service Excellence
- Technology: Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools - Communication Is an active listener; listens to what customers are saying both directly and indirectlyExplains information/concepts clearly and logically, verbally and in writing
- Problem Solving: Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems; Able to work in a calm, logical and professional manner - Teamwork and Collaboration: Maintains a positive attitude toward work and others at all times; Focuses on building strong relationships with peers and management and works well within a team environment **Required Work Experience/ Knowledge
- Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking - Have profound knowledge/experiences of lifestyles - Strong communication and customer service skills**Required Languages
- Excellent oral and written English language skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Operations Manager (Call Center)
Hanoi, Hanoi
PERSOLKELLY Vietnam
Posted today
Job Viewed
Job Description
**Key requirements are as follows**:
At least 2 year-experience in leading Telesales, 1 years experienced with Supervisor position
Business English level
Strong determination of KPI achievement
Feel free to message me via LinkedIn or contact below for further information about the role:
577391
At least 2 year-experience in leading Telesales, 1 years experienced with Supervisor position
Business English level
Strong determination of KPI achievement
Feel free to message me via LinkedIn or contact below for further information about the role:
577391
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
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Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
This advertiser has chosen not to accept applicants from your region.
8