105 Bilingual Support jobs in Vietnam
Remote Bilingual Customer Support Representative
470000 Thuy Van
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Job Description
Our client is seeking a dedicated and fluent Remote Bilingual Customer Support Representative to assist their growing customer base. This fully remote position requires excellent communication skills in both Vietnamese and English, along with a friendly and helpful demeanor. You will be responsible for addressing customer inquiries, resolving issues, and providing information about products and services via multiple communication channels, including phone, email, and chat. Your role is vital in ensuring a positive customer experience and building strong relationships.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat in both Vietnamese and English.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and empathetically, aiming for first-contact resolution.
- Identify customer needs and help customers navigate information or services.
- Process orders, forms, applications, and requests as needed.
- Maintain customer records by updating account information and logging all interactions in the CRM system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Adhere to company policies and procedures, ensuring a consistent customer experience.
- Contribute to team effort by accomplishing related results and sharing feedback.
- Meet or exceed individual and team performance targets, including customer satisfaction metrics.
- Proactively identify opportunities to improve customer service processes and user experience.
- Stay updated on company products, services, and promotions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or call center environment.
- Fluency in both spoken and written Vietnamese and English is essential.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm and professional in stressful situations.
- Proficiency in using computers, common office software, and CRM systems.
- Ability to multitask and manage time effectively in a remote work setting.
- A patient, customer-centric approach with a passion for service.
- Ability to work independently with minimal supervision.
- Previous experience in a remote customer service role is advantageous.
- Adaptability to learn new systems and processes quickly.
This is an exciting opportunity for a customer-oriented individual to contribute to a dynamic team while enjoying the flexibility of a fully remote role.
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0
Remote Bilingual Customer Support Specialist
590000 Pleiku, Gia Lai
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Join a dynamic, global team as a Remote Bilingual Customer Support Specialist based out of Pleiku, Gia Lai, VN , but operating entirely from your home office. Our client is a leading innovator in the tech industry, and they are looking for articulate and empathetic individuals to provide top-tier support to their international customer base. You will be the primary point of contact for customers experiencing issues with our products or services, resolving inquiries via phone, email, and live chat. This role demands exceptional problem-solving skills, a patient demeanor, and the ability to communicate complex information clearly and concisely.
Key Responsibilities:
Key Responsibilities:
- Provide first-level support and resolve customer queries efficiently and effectively.
- Troubleshoot technical issues and guide customers through resolution steps.
- Escalate complex issues to appropriate internal teams for further investigation.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and report trends in customer issues to help improve product and service offerings.
- Contribute to the development and maintenance of support documentation and knowledge bases.
- Adhere to service level agreements (SLAs) and customer satisfaction targets.
- Build rapport and lasting relationships with customers through outstanding service.
- Communicate feedback from customers to the relevant departments to drive product improvements.
- Adapt to new tools, technologies, and customer support strategies as they evolve.
- Fluency in both Vietnamese and English (written and spoken) is essential.
- Previous experience in a customer service or technical support role is highly preferred.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently, manage time effectively, and stay motivated in a remote setting.
- A reliable internet connection and a quiet, dedicated workspace.
- High school diploma or equivalent; a college degree is a plus.
- Experience with cloud-based software or SaaS products is advantageous.
- A proactive approach to identifying and resolving customer needs.
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1
Remote Bilingual Customer Support Specialist
910000 Rach Gia, Kien Giang
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Our client, a rapidly expanding international e-commerce platform, is seeking a friendly, customer-focused Bilingual Customer Support Specialist to join our fully remote support team. This role is critical in providing exceptional service and assistance to our diverse customer base. As a remote specialist, you will be the first point of contact for customers seeking help with inquiries, technical issues, or order-related matters. Your primary responsibilities will include responding to customer inquiries via phone, email, and live chat in both Vietnamese and English, troubleshooting and resolving customer issues efficiently, documenting customer interactions and feedback, and escalating complex problems to the appropriate departments. You will strive to create positive customer experiences by providing accurate information and timely solutions. The ideal candidate possesses outstanding communication skills in both Vietnamese and English, excellent active listening abilities, and a genuine passion for helping people. Previous experience in customer service, technical support, or a call center environment is highly desirable. Proficiency with CRM software and helpdesk ticketing systems is a plus. You should be a patient, empathetic, and solution-oriented individual with strong organizational skills and the ability to multitask effectively in a remote setting. This role offers the flexibility of remote work, allowing you to contribute your skills from the comfort of your home. We provide comprehensive training and ongoing support to ensure your success. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. If you are a people-person who thrives on solving problems and making a difference, we want to hear from you.
Location: Remote, supporting customers in the Rach Gia, Kien Giang, VN region.
Location: Remote, supporting customers in the Rach Gia, Kien Giang, VN region.
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2
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
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Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
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3
Customer Service Representative
21000 Haiphong , Haiphong
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Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
930000 Can Tho , Can Tho
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Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
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5
Customer Service Representative
600000 Pleiku, Gia Lai
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Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
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6
Customer Service Specialist
35000 Nam Dinh , Nam Dinh
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Our client is looking for a dedicated and empathetic Customer Service Specialist to manage customer inquiries and provide exceptional support in Nam Dinh, Nam Dinh, VN . This role is crucial in ensuring customer satisfaction and resolving issues efficiently. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Key responsibilities include diagnosing and troubleshooting customer issues, guiding customers through product features and services, processing orders, and managing customer accounts. You will also be responsible for escalating complex problems to the appropriate departments and maintaining detailed records of customer interactions and resolutions. The ideal candidate will possess excellent communication and active listening skills, a patient and professional demeanor, and the ability to remain calm under pressure. A strong problem-solving aptitude and a customer-centric mindset are essential. Previous experience in a customer service or helpdesk role is required, with a minimum of 1 year preferred. Proficiency in using customer relationship management (CRM) software is a plus. This is a hybrid role, requiring a blend of in-office and remote work, offering flexibility while maintaining team collaboration. You will have the opportunity to work with a supportive team and contribute to a positive customer experience. If you are passionate about helping people and thrive in a dynamic environment, this is the perfect opportunity for you. We offer a competitive compensation package and the chance to grow your career in a reputable organization.
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7
Customer Service Representative
800000 My Tho, Tien Giang
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Job Description
We are looking for a friendly and professional Customer Service Representative to join our team in **My Tho, Tien Giang, VN**. This hybrid role allows you to provide excellent support to our valued customers while enjoying the flexibility of working both remotely and from our office. You will be the primary point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience. Your responsibilities will include answering phone calls, responding to emails and chat messages, and assisting customers with product inquiries, order processing, and troubleshooting. The ideal candidate will possess outstanding communication and active listening skills, patience, and a genuine desire to help others. You should be proficient in using customer relationship management (CRM) software and other support tools. A positive attitude, empathy, and the ability to remain calm and professional under pressure are essential. You will need to follow communication procedures, guidelines, and policies, and accurately document customer interactions. This role requires strong problem-solving skills and the ability to effectively de-escalate challenging customer situations. We are looking for individuals who are reliable, detail-oriented, and committed to providing exceptional service. The hybrid work model will involve specific days in the office for team collaboration and training, and other days working remotely for focused customer interaction. You will be an integral part of our customer support team, contributing to customer satisfaction and retention. Your ability to learn quickly about our products and services will be key to providing accurate assistance. We value teamwork and a customer-centric approach, and this role offers a great opportunity to grow your career in customer service. You will also be involved in gathering customer feedback to help improve our offerings. The ability to adapt to different communication styles and resolve issues efficiently will be highly regarded.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, and assist with order placement.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges accurately.
- Document customer interactions and maintain detailed records in the CRM system.
- Follow communication scripts and guidelines to ensure consistency.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights to improve services.
- Adhere to all company policies and procedures regarding customer service.
- Contribute to team efforts and achieve departmental goals.
- High school diploma or equivalent.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening skills.
- Proficiency with CRM software and help desk systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a hybrid environment.
- Basic computer literacy and typing skills.
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8
Customer Service Representative
940000 Can Tho , Can Tho
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Job Description
Our client is looking for a dedicated Customer Service Representative to join their vibrant team in **Can Tho, Can Tho, VN**. This role is essential for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive brand experience. The ideal candidate is a great communicator, patient, empathetic, and possesses a passion for helping others. You will be the primary point of contact for customers seeking assistance, information, or problem resolution.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to grow your career in customer service within a supportive environment in **Can Tho, Can Tho, VN**. Join us and become a key part of our commitment to customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Process orders, returns, and exchanges efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and share insights with the team to improve service quality.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, set priorities, and manage time effectively.
- Proficiency in using computer systems and customer service software.
- Patience and empathy when dealing with customer concerns.
- A positive attitude and a commitment to providing excellent service.
- Ability to work collaboratively within a team environment.
This is an excellent opportunity to grow your career in customer service within a supportive environment in **Can Tho, Can Tho, VN**. Join us and become a key part of our commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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