671 Business Support jobs in Vietnam

Contract:     Fixed-Term
Company Overview

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. From innovative portfolio analytics to regulatory and financial reporting solutions, Confluence invests in the latest technology and data and in its team of industry experts to meet the evolving needs of asset managers and service providers. Headquartered in Pittsburgh, PA, Confluence services over 400 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.

Role Description 

Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams. Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion. Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget. In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred. 

Primary Responsibilities

• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.  
li>Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.   < i>Collaborate with team members to ensure deliverables are met.   < i>Participate in simple solution design, configuration, testing and documentation activities, as applicable.   < i>Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern).   < i>Always communicate with stakeholders/partners in a competent and professional manner.   < i>Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting
• Communicate client satisfaction and plans to resolve any major outstanding issues to management
• Resolve client issues with Confluence software solutions
• Ensure that all client opportunities and issues are addressed in a timely manner
• Manage deployment of custom work and/or deliverables
• Demonstrate Subject Matter Expertise in one or more Confluence software solutions
• Other duties as assigned

Provide management with timely financial analysis for effective decision-making. Prepare all statutory and management requirements of InterContinental Hotels Group and Owners. Develop financial strategies including IT strategies to help develop the business and review periodically
Embrace and promotes the desired work culture around our Winning Ways of the InterContinental Hotels Group and the brand ethos.
Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO's (Goals Program)
Ensure an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances
Ensure excess cash is managed to maximize earning potential
Prepares outlooks for forthcoming months and forecasts for the remainder of the year
Prepares monthly position of actual results against budget, analyze results and recommend to Executive Committee measures required to meet budget
Prepare consolidated quarterly position assessments for the Hotel Manager
Distributes outlook and forecast information as an up to date management tool for operating departments
Implement and review financial controls and policies
Communicate with Owners and maintains good relations and attends liaison meetings when required
Analyze financial and management reports
Design internal reporting systems required by the department and hotel
Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures
Employ adequate internal control procedures to ensure correct authorization for payment procedures
Manage internal and external audits when they occur
Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance
Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational staff in coordination with other departments
Identifies staff with potential for promotion and/or transfer within Accounting operation
Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations
Provides safekeeping, including proper storage and access for all contracts, leases and other financial records
Follows up on all capital expenditures to ensure compliance with original justification and approval
Participates in local recognized professional and industry organizations
Recommends and maintains appropriate list of delegation of authority for hotel management
Conducts monthly inspections and tests to ensure all departments are complying with required procedures
Performs those duties required by the controls checklist issued by Director of Finance and Business Support
Reviews prices and recommends pricing strategy to the Hotel management
Implements and maintains acceptable accounting practices and procedures as required by InterContinental Hotels Group Policy, generally accepted accounting practices, and as affected by local conditions
Select and monitor the Local Banking arrangements made for the operation of the Hotel in Conjunction with the Hotel Owners (Managed Hotels)
Review of operating equipment stores to avoid unnecessary/excessive purchases and to eliminate (or at least be aware) of obsolete slow moving items
Ensure all accounts are reconciled on monthly basis, review and approve those reconciliation's
Ensure payments are made to IHG (All Fees and billings) as fast as possible
Management of work flows of the finance department
Assist in the maintenance of the fixed asset register on an annual basis
Together with the IT Manager develop yearly strategic goals for the hotel relating to financial measures
Work with Head of Departments to perform ad hoc cost benefit analysis on various projects
Works with Human Resources on manpower planning and management needs
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Perform any other duties which may be assigned by the management from time to time
**Qualifications:**
- Bachelor's degree in Finance, Accounting. A related field such as CPA/ACCA qualifications highly regarded.
- Proven experience in a senior finance role within a hotel or luxury/lifestyle hospitality environment.
- Strong understanding of financial reporting, systems, and hotel operational processes.
- Exceptional attention to detail and analytical skills.
- A natural collaborator and mentor with strong communication and leadership capabilities.
- Comfortable working in a fast-paced, evolving environment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility, allowing you to provide exceptional service to our customers from our **My Tho, Tien Giang, VN** hub. As a first point of contact, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. Your primary goal will be to build and maintain strong customer relationships by providing accurate, efficient, and friendly support. Key responsibilities include: responding to customer queries and complaints in a timely and professional manner; troubleshooting and resolving technical issues or product-related problems; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and resolutions in the CRM system; and identifying opportunities to improve customer satisfaction and retention. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and positive attitude. Previous experience in customer service or a related field is advantageous. Proficiency in CRM software and a basic understanding of troubleshooting methodologies are required. Strong organizational skills and the ability to manage multiple tasks simultaneously are essential for success in this role. You will be part of a supportive team environment, contributing to a seamless customer journey and reinforcing our client's reputation for outstanding service. This role requires adaptability and a commitment to delivering high-quality support, whether working from home or in the office.

Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This role, based in My Tho, Tien Giang, VN , is vital in ensuring customer satisfaction and resolving inquiries efficiently. You will be the first point of contact for customers seeking assistance via phone, email, or chat, addressing their questions, concerns, and technical issues with professionalism and care. The ideal candidate will possess outstanding communication and active listening skills, coupled with a patient and positive attitude. Responsibilities include troubleshooting common customer problems, providing clear and concise solutions, escalating complex issues to the appropriate departments, and documenting all customer interactions accurately in the CRM system. You will also be responsible for educating customers on product features and benefits and gathering customer feedback to help improve services. A strong understanding of customer service principles and a genuine desire to help others are essential. Previous experience in a customer service or helpdesk role is highly preferred, as is familiarity with customer relationship management (CRM) software. This is an excellent opportunity to grow within a supportive team environment in My Tho, Tien Giang, VN . If you are a problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.

Our client, a leading organization dedicated to enhancing community well-being, is seeking a highly motivated and compassionate Community Support Specialist to join our fully remote team. This role is pivotal in connecting individuals with essential social services and fostering a supportive network within communities. As a Community Support Specialist, you will work remotely to provide direct assistance, guidance, and advocacy to individuals and families facing various challenges. Your primary responsibilities will include conducting remote needs assessments, developing personalized support plans, and coordinating access to a range of resources such as housing assistance, mental health services, employment support, and educational programs. You will act as a primary point of contact, offering emotional support and practical advice through various communication channels, including video calls, phone, and secure messaging platforms.

The ideal candidate will possess excellent communication and interpersonal skills, with a demonstrated ability to build rapport and trust with diverse populations. Empathy, patience, and a genuine desire to help others are paramount. You should be adept at navigating complex social systems and have a solid understanding of the challenges faced by vulnerable individuals. Proficiency in digital collaboration tools and a reliable home office setup are essential for this remote position. Responsibilities also extend to maintaining accurate and confidential client records, adhering to privacy regulations, and participating in regular remote team meetings and training sessions. This role requires a proactive approach to problem-solving and the ability to manage a caseload effectively. We are looking for individuals who are resilient, adaptable, and committed to making a positive impact on people's lives from the comfort of their own homes. A background in social work, psychology, counselling, or a related field is highly desirable. Join us in making a difference through accessible, remote-first community care.

Our client, a leading e-commerce platform, is seeking a diligent and customer-focused Customer Support Specialist to join their team in Can Tho, Can Tho . This role is essential for ensuring customer satisfaction by providing timely and effective assistance across various support channels, including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for helping others. Responsibilities include resolving customer inquiries and issues, processing orders and returns, troubleshooting technical problems, providing product information, and escalating complex cases to appropriate departments. You will be expected to maintain accurate records of customer interactions and contribute to the improvement of customer service processes and knowledge base. This is a great opportunity for individuals looking to build a career in customer service within a dynamic and growing company. We are looking for team players who are detail-oriented, reliable, and committed to delivering a positive customer experience. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial. The role requires a strong understanding of customer service principles and a commitment to upholding the company's brand reputation. The successful candidate will be a problem-solver, adept at de-escalating situations and finding satisfactory resolutions for customers. Training will be provided on specific products and systems.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently.
• Process orders, returns, and exchanges.
• Provide product information and technical assistance.
• Escalate complex issues to senior support staff or relevant departments.
• Maintain accurate customer records and interaction logs.
• Contribute to the development of FAQs and knowledge base articles.
• Identify trends in customer issues to suggest process improvements.
• Strive for first-contact resolution and high customer satisfaction.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, or services.
• Provide clear and concise instructions to customers to resolve their technical problems.
• Escalate complex issues to higher-level support or relevant departments when necessary.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Develop and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to product development teams for improvements.
• Assist customers with account setup, configuration, and basic usage questions.
• Ensure customer satisfaction by delivering prompt and effective technical support.
• Adhere to service level agreements (SLAs) and departmental performance standards.
• Stay updated on product knowledge and company policies.
• Troubleshoot connectivity issues, software errors, and hardware malfunctions.
• Guide customers through installation and setup processes.
• Provide assistance during product updates and maintenance periods.
• Contribute to a positive team environment and share best practices.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 2 years of experience in technical support or customer service.
• Proficiency in troubleshooting common software and hardware issues.
• Familiarity with operating systems (Windows, macOS, Linux) and common applications.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to explain technical concepts in a simple and understandable way.
• Patience and empathy when dealing with customers facing technical difficulties.
• Proficiency with helpdesk software and ticketing systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A genuine passion for helping people and resolving technical challenges.

This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.

Ho Chi Minh City, Ho Chi Minh, VN

Our client is seeking a dedicated Customer Support Specialist to join their team in Ho Chi Minh City, Ho Chi Minh, VN . This role offers a hybrid work arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues. The ideal candidate is a patient, empathetic communicator with a passion for delivering exceptional customer experiences.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and suggest improvements to customer service processes and policies.
• Build and maintain strong relationships with customers through exceptional service.
• Process orders, forms, applications, and requests.
• Stay up-to-date with product knowledge and company updates.
• Collaborate with internal teams to ensure customer satisfaction.
• Gather customer feedback and share insights with the relevant departments.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office and customer relationship management (CRM) software.
• Ability to multi-task, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer issues.
• Ability to work independently and as part of a team.
• Must be available to work a hybrid schedule, requiring attendance in the Ho Chi Minh City office on designated days.
• Fluency in Vietnamese is required; English proficiency is a plus.

Join a supportive team that values customer satisfaction and professional development.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their remote-first team. This position is fully remote, allowing you to provide exceptional service from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Educate customers on product features, services, and policies.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Identify trends in customer inquiries and provide feedback to the product and development teams to improve services.
• Proactively engage with customers to ensure satisfaction and build strong relationships.
• Contribute to the development and maintenance of support documentation and FAQs.
• Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rates.
• Participate in ongoing training to stay up-to-date with product knowledge and support best practices.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience in a client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to empathize with customers and remain calm under pressure.
• Self-motivated and able to work independently with minimal supervision in a remote setting.
• Strong organizational and time management skills.
• A reliable internet connection and a dedicated workspace conducive to a professional remote work environment.
• Previous experience in a remote customer service role is a plus.

Join our growing team and help us deliver outstanding customer support across the country. This exciting opportunity is based in **Buon Ma Thuot, Dak Lak, VN**, with the convenience of full remote work.