67 Call Center jobs in Vietnam

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Answer all incoming phone calls based on the proven, pre-set script of products and sales/service promotions/campaigns; Ensuring that all questions, inquiries for support are handled appropriately.
- Quickly record inquiry/complaint cases in MMV CRM system and transfer to related department within 4 working hours.
- Manage & follow-up with Dealers/related departments to handle all customer inquiries/escalations/complaints about MMV in a professional and efficient manner.
- Develop and implement new training programs as needed to support department goals.
- Other ad-hoc tasks as assigned.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
** Benefits:

- Competitive salary & allowances (meal allowances, shuttle bus/transportation allowances).
- Total annual bonus range: 1.5 - 6 months.
- Premium healthcare package.
- Training scheme for non-managerial employees.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
1. Education: Bachelor's Degree.

2. Experience: At least 3 years of work experience at similar position (inbound call center agent/team leader).

3. Knowledge:

- Customer service knowledge base, well-versed in using call center software and familiar with QA practices.
- Automobile market and products.

4. Required skills:

- Good English proficiency (all 4 skills).
- Exceptional interpersonal communication skills, customer-oriented mindset and problems solving capabilities.
- Presentation skills and PC skills (MS Office)

**Notes: Please include your profile picture and expected salary in your CVs.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Tổng Đài Viên

Đại Học
Không yêu cầu

**Job Number** 24054172

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Main duties:
Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc. to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.

Business Management Responsibilities
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
- Working with Global team & build up client relationship and handle all reports (if needed)
- Ready to work some assignments from Ops Lead

**Requirements**:

- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
- Prefer experience in Finance service, tourism, aviation, hospitality.
- Experience in a high-growth organization strongly preferred.

**Job Types**: Full-time, Permanent

**Salary**: 18,000,000₫ - 20,000,000₫ per month

Ability to commute/relocate:

- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)

**RESPONSIBILITIES**
**MAIN TASKS**
+ Cung c?p cho khách hàng, d?i lý, thu phí viên s? h? tr? và d?ch v? xu?t s?c _(_ To provide clients, agents and collectors with excellent support and service)
+ Hu?ng d?n/hu?n luy?n công vi?c cho nhân viên CS/BCS m?i và trình bày/chia s? th? t?c hành chính cho kênh d?i lý (To conduct training/refreshment for new CS/ BCS staff and have administration presentations to agency force)
+ Ki?m soát các chi phí t?i khu v?c (Control expenses within budget)
**DETAILED TASKS**
**1** . **Giám sát và h? tr?** **tuy?n d?ng d?i lý và các công vi?c hành chính van phòng (Monitor and support agency recruitment and other admin tasks)**
+ Tr?c di?n tho?i t?ng dài van phòng (Be the receptionist)
+ H? tr? công tác chu?n b? các l?p MIT t?i khu v?c (Handle logistics for MIT classes)
+ Báo cáo bán hàng khuy?n mãi (Handle promotion gifts report)
+ Các công vi?c hành chính khác (Handle other admin tasks)
**2. Giám sát và th?c hi?n thu phí b?o hi?m, chi ti?n b?o hi?m (Monitor & perform premium collection and disbursement task)**
+ Thu phí b?o hi?m t? khách hàng, thu phí viên và d?i lý (Collect premiums from clients, agents and collectors)
+ Yêu c?u, in và c?p phi?u thu tuong ?ng khi thu phí t? khách hàng (Request, print and issue receipts to clients when collecting premiums accordingly)
+ Chi tr? các kho?n thanh toán cho khách hàng (Disburse money to client according to respective DNRs)
+ Ki?m tra s? d?y d? và h?p l? h? so Ðon yêu c?u BH (Check the sufficiency and validity of application forms submitted)
**3.** **Giám sát và hu?ng d?n h? tr? d?i ngu d?i lý (Monitor & conduct agency support)**
+ Gi?i dáp th?c m?c c?a d?i lý liên quan d?n quy d?nh hành chính (Guide agents admin procedures)
+ In và phát phi?u thu cho d?i lý (Request and Print receipts for agents)
+ Th?c hi?n các công vi?c h? tr? hành chính khác (Do other agency admin tasks)
**4. Giám sát và** **tr? l?i di?n tho?i, g?i di?n cho khách hàng, ti?p khách hàng d?n tr?c ti?p van phòng (Monitor and receive calls from clients and welcome walk-in clients)**
+ Gi?i dáp th?c m?c c?a khách hàng v? h?p d?ng và quy d?nh hành chính liên quan d?n h?p d?ng b?o hi?m (Reply clients' inquiries about policy and admin procedures related to policy)
+ Hu?ng d?n khách hàng th?c hi?n th? t?c hành chánh khi khách hàng yêu c?u (Guide clients to fullfil admin procedures according to clients' requests)
+ G?i di?n cho khách hàng chúc m?ng h?p d?ng dã du?c c?p ho?c h?i tham thêm thông tin v? h?p d?ng ho?c thông báo v? các s?n ph?m/chuong trình c?a công ty (Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies)
+ Tu v?n khách hàng duy trì h?p d?ng (Handle policy conservation)
+ Ti?p nh?n khi?u n?i khách hàng và ph?i h?p v?i nhân viên/b? ph?n liên quan gi?i quy?t khi?u n?i (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
+ Th?c hi?n các công vi?c liên quan d?n khi?u n?i t? Khách hàng (Complaint handling)
**5. Ki?m soát và th?c hi?n các cu?c g?i ch? d?ng d?n khách hàng (Handle outbound calls to clients)**
+ Chúc m?ng h?p d?ng m?i c?p (Welcome calls)
+ Thông báo k?t qu? b?i thu?ng (Inform client of claim result)
+ Ki?m tra ng?u nhiên HÐ tru?c khi c?p theo yêu c?u c?a b? ph?n th?m d?nh (Random check call to client before issuing policy)
+ Liên h? KH theo danh sách t? POS (Policy suspense, unsuccessful bank-transfer.)
+ Liên h? v?i khách hàng h?i tham thông tin d?a ch? g?i thu và hu?ng d?n khách hàng làm th? t?c thay d?i (n?u có) trong tru?ng h?p thu b? tr? l?i (Contact clients to ask clients' address and guide client to address change request (if any) in case mails are returned).
**6. Các công vi?c khác (Other tasks)**
+ Yêu c?u và giao hóa don cho khách hàng khi có yêu c?u (Request and delivery issued invoice to Client when Client's request)
+ Ð?m b?o thông tin c?a khách hàng du?c b?o qu?n tuy?t m?t t?i các khu v?c ph? trách (Ensure client's information is kept confidential at respective locations)
+ Tuân th? các chính sách/ quy d?nh c?a công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
+ H? tr? th?c hi?n công vi?c c?a b? ph?n khi c?n (Support daily team tasks when necessary)
+ H? tr? công vi?c khi d?ng nghi?p ngh? phép (Back up for Colleagues)
+ Ð?m b?o hoàn t?t công vi?c hàng ngày chính xác và k?p th?i (Ensure to complete daily work exactly and timely)
+ Qu?n lý tài s?n, co s? v?t ch?t và chi tiêu c?a van phòng (Control expenses within budget and manage office property)
+ S?p x?p, di?u d?ng nhân s? trong d?i nh?m b?o d?m công vi?c du?c th?c hi?n t?t và hi?u qu? (Arrange and rotate BCS Representative to make daily operation smoothly)
+ Là d?i di?n c?a d?i hành chính d? h? tr? và ph?i h?p v?i qu?n l?ý d?i l?ý trong các h?at d?ng qu?n l?ý và kinh doanh t?i khu v?c (Act as admin representative to provide agency with good communication and support)
+ Th?c hi?n các công vi?c theo s? ch? d?nh c?a c?p qu?n lý tr?c ti?p (Perform tasks when assigned by direct management).
**Ghi chú khác:**
Khi có s? thay d?i yêu c?u công vi?c cho nhân viên thì s? có s? th?ng nh?t l?i b?ng mô t? công vi?c (In case of change in job assignment for BCS staff, the job description will be adjusted accordingly)
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina

**THE ROLE**:
At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company’s key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about creating client success based on an intercultural understanding of proactive effective communication and a drive for continuous growth.

Customer Support is the heart and soul of our business. As such, we’re looking for an exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve. If you have a desire to help others, an interest in technology or photography, and a passion for driving a high quality of innovative customer service, this may be the right opportunity for you!

In this role, you will work closely with our global Customer Success team as well as with our Service Production, Sales, Marketing teams to ensure that all customer needs are met according to Pixelz’s high-quality standards and SLAs. The role includes hiring, coaching, and efficient management of a vibrant team of support executives, junior CSMs, quality support experts, and team leaders, ensuring that every member is driven by the customer-first mindset and capable of offering an outstanding experience to Pixelz customers.

**JOB RESPONSIBILITIES**:
**Drive Customer Support Performance.**:

- Empower the team to meet expected goals and support KPIs.
- Maintain robust reporting and CS dashboards.
- Redesign, and integrate support tools such as Zendesk, Intercom if needed.
- Expose a subset of metrics to the executive team as needed.
- Achieve efficiency gains over time with continuous workflow optimization.
- Build and enhance self-service with a robust Knowledge Base.
- Implement Chat Support to improve Customer Experience.

**Lead vibrant Customer Support Team**:

- Manage a growing customer support team of 15+ senior people
- Recruit highly experienced and motivated team members.
- Maintain and enhance existing documentation for a rapid onboarding process.
- Manage day-to-day operations, goal setting, performance management.
- Create clear responsibilities and ensure full ownership within the team.
- Working with Customer Success Managers to onboard new clients.
- Lead junior CSMs to manage customer portfolio (~30% of company revenue)

**Inspire Customer Success Across Company**:

- Align with the CX Director to offer an outstanding customer experience.
- Align with Customer Success Team to manage Solo and Professional segments
- Align with Production in achieving customer success outcomes and SLAs.
- Align with Sales in up-selling opportunities and cross-selling activities.
- Align with the Executive Team around reporting and analytics
- Advocate and support a “customer success-driven” organization.
- Create a company-wide customer feedback loop for continuous improvement.

**WHAT SUCCESS LOOKS LIKE**:
The Customer Support Manager will collaborate closely with the global Customer Success, Sales, Marketing as well as the Service Production team (Operations) and Platform teams (Design & Product Management) to own and achieve consistently the following objectives:

- Achieve 70 Net Promoter Score.
- Achieve >4.8/5 Trustpilot Score.
- Achieve 90% on Customer Satisfaction Score.
- Achieve 90% on Company Cultural Standards (QA score)
- Achieve an Average Time to First Reply of 1hour.
- Achieve an Average Time to Resolution of 6 hours.
- Achieve <1% Net Revenue Churn (Professional Segment).
- Achieve an Annual 90% staff retention within the Customer Support Team.

**REQUIRED EXPERIENCE/SKILLS**:

- 2+ years of senior management experience in a similar role.
- Experience in SaaS companies and Ecommerce is preferred.
- High expertise in Customer Support best practices and Self-service.
- Excellent communication, English proficiency, and people management skills.
- Strong empathy for customers, and a ‘customer first’ mindset.
- Data monitoring, analysis, and manipulation skills.
- Superior prioritization, organization, and time management skills.
- Demonstrate a desire for continuous learning and improvement.
- High flexibility in adapting to client planning and operational execution.

**WHAT WE OFFER**:

- International/Intercultural environment - Perspectives to travel abroad
- Flat, transparent and industry leading organization
- International working environment in a dynamic and vibrant team
- Inspiring workspace in a brand-new skyscraper building in Hanoi
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- 6-months maternity leave and two weeks fully paid off for parental leave
- Up to 15 days of annual leave per year
- Summer trip allowance
- Team fun activities and yearly ‘Pixelz cup’ champion

**What We Can Offer**:

- Bonus

1. Drive Customer Support Performance.
- Empower the team to meet expected goals and support KPIs.
- Maintain robust reporting and CS dashboards.
- Redesign, and integrate support tools such as Zendesk, Intercom if needed.
- Expose a subset of metrics to the executive team as needed.
- Achieve efficiency gains over time with continuous workflow optimization.
- Build and enhance self-service with a robust Knowledge Base.
- Implement Chat Support to improve Customer Experience.

2. Lead vibrant Customer Support Team
- Manage a growing customer support team of 15 senior people
- Recruit highly experienced and motivated team members.
- Maintain and enhance existing documentation for a rapid onboarding process.
- Manage day-to-day operations, goal setting, performance management.
- Create clear responsibilities and ensure full ownership within the team.
- Working with Customer Success Managers to onboard new clients.
- Lead junior CSMs to manage customer portfolio (~30% of company revenue)

3. Inspire Customer Success Across Company
- Align with the CX Director to offer an outstanding customer experience.
- Align with Customer Success Team to manage Solo and Professional segments
- Align with Production in achieving customer success outcomes and SLAs.
- Align with Sales in up-selling opportunities and cross-selling activities.
- Align with the Executive Team around reporting and analytics
- Advocate and support a “customer success-driven” organization.
- Create a company-wide customer feedback loop for continuous improvement.

**Job Requirements**:
REQUIRED EXPERIENCE/SKILLS
- 2 years of senior management experience in a similar role.
- Experience in SaaS companies and Ecommerce is preferred.
- High expertise in Customer Support best practices and Self-service.
- Excellent communication, English proficiency, and people management skills.
- Strong empathy for customers, and a ‘customer first’ mindset.
- Data monitoring, analysis, and manipulation skills.
- Superior prioritization, organization, and time management skills.
- Demonstrate a desire for continuous learning and improvement.
- High flexibility in adapting to client planning and operational execution.

WHAT WE OFFER
- International/Intercultural environment - Perspectives to travel abroad
- Flat, transparent and industry leading organization
- International working environment in a dynamic and vibrant team
- Inspiring workspace in a brand-new skyscraper building in Hanoi
- The tools and equipment you need to successfully perform your daily tasks
- Personal and professional development prospects
- 6-months maternity leave and two weeks fully paid off for parental leave
- Up to 15 days of annual leave per year
- Summer trip allowance
- Team fun activities and yearly championship

**Job Locations**:

- Ha Noi

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand
- Be part of the LittleLives Team that supports your personal and professional growth
- Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
- An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

What you will be doing:

- As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.
- Update the website’s Frequently Asked Questions (FAQ) page.
- Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
- Propose your own creative projects (on operations, products, services etc!) and take charge of its growth.
- Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support
- You will be amazed by what you can achieve with us!

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc

**REQUIREMENTS**:

- Exceptional communications skills in both English and Vietnamese!
- Organised and has a knack at keeping things clear and in order
- You are patient and have imaginative ways to disseminate information to any group
- You possess an eye for detail and is eager to master intricate systems
- You are driven and work hard to achieve small successes every single day
- Prior experience in early childhood or customer support will be a wonderful bonus!

**BENEFITS**:

- We WILL push you to learn new things together
- Multinational team, work with them in our global offices
- Experience all-around growth with exposure to various aspects of business
- Personalized leadership growth based on your strengths
- 18 days annual paid leave
- 14 day sick leave with Medical Certificate
- Premium healthcare

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu

Company Description
**_
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all over the world._
- In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment._
- Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014._

**Job Description**:

- Technical support to 2-Wheeler’s Vietnam and ASEAN customer
- Contact to R&D center from development phase to release SOP components
- Quality verification Market claim and Factory claim from 2-Wheeler’s Vietnam & ASEAN customers.
- Research & issue regular report Vietnam 2W market, identify and evaluate new players in Vietnam.
- Ad-hoc for 2-Wheeler’s marketing event activities.

**Qualifications**:

- 3rd or 4th year students with major in Electronic technology, Automation technology, Automobile Technology,.
- No working experiences required, although students with experience in Automotive technology, Electronic and Automation are preferred
- Proficient in English and Vietnamese.
- Time Management, Can-do attitude
- Good in communication and presentation, Eyes for details

Additional Information
- Be entrusted with your own area of responsibility
- Receive competitive internship allowances
- Join department’s outing activities
- Have 01 paid leave per month
- Lunch allowance, parking allowance