618 Call Center Operations jobs in Vietnam

Our client, a growing service provider, is seeking an experienced and results-oriented Operations Manager to oversee service delivery operations in Da Nang, Da Nang, VN . This role is critical for ensuring the efficiency, quality, and customer satisfaction of our client's services. You will be responsible for managing day-to-day operations, optimizing workflows, and implementing strategies to enhance service performance. Key duties include leading and developing a team of service professionals, setting operational goals, and monitoring key performance indicators (KPIs). You will also manage budgets, control costs, and ensure compliance with industry standards and regulations. The ideal candidate will have a proven track record in operations management, with a strong understanding of service delivery processes and customer relationship management. Excellent leadership, communication, and problem-solving skills are essential for motivating teams and resolving operational challenges. Experience in process improvement methodologies like Lean or Six Sigma is highly desirable. You should be adept at strategic planning, resource allocation, and performance analysis. This role offers a significant opportunity to drive operational excellence and contribute to the strategic growth of the company in the vibrant Da Nang region.

**Service Delivery Coordinator - Completions**

**Do you enjoy being part of a successful team?**
**Do you want to impact Baker Hughes’ Service Delivery at a global level?**

**Join our team!**
Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Well Intervention requirement. We provide customers with the peace of mind needed to improve their operations reliably and efficiently.

**Partner with the best**
As a Service Delivery Coordinator - Completions, you will be responsible for managing the field team members in terms of job assignments, movement and any day-to-day affairs. You will also provide synergy across the portfolio of Completion and Well Intervention (CWI) products & services to the operators. Ensuring the team’s compliance at all time to company policy, procedures, and cultural pillars.

As a Service Delivery Coordinator - Completions, you will be responsible for:

- Liaising with the service delivery team on operator requirements for personnel, and on future outlook to ensure coverage.
- Managing field personnel’s movement within Vietnam to ensure field installation service is provided to client.
- Ensuring field personnel’s offshore training & certifications are valid, competency remains up-to-date, and adhering to Baker Hughes’ HSE policy.
- Ensuring cost incurred for day-to-day activities are economical & efficient.
- Understanding basic onshore/offshore rig activities and service requirement.
- Developing multiskilling project.
- Exploring remote operations opportunities and develop Vietnam operations strategy.

**Fuel your passion**
To be successful in this role you will:

- Have a Bachelor's degree in Engineering or relevant discipline or relevant work experience.
- Have minimum 5 years of prior experience working in Completions in Oil & Gas industry.
- Have an experience as a Field Service Coordinator or Personnel related.
- Have demonstrate relevant experience in supervision, coordination of Completions, Upper & Lower Completions, Sand Control, and Intelligent Production System (IPS).
- Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams.
- Have ability to manage multiple project and deadlines.
- Be successful at building relationships and collaborating to resolve problems
- Able to display grace under pressure.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following working pattern:

- This is office-based position, working Monday - Friday, 8 AM - 5 PM, where flexibility is possible as per Supervisor’s approval.

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Job Responsibilities:

- Provide customers with product and service information. Update existing customer information into system. Follow up with customer calls where necessary.
- Cung cấp cho khách hàng thông tin về dịch vụ và sản phẩm của Công ty. Cập nhật thông tin khách hàng vào hệ thống. Theo dõi và giải đáp cuộc gọi cho khách hàng khi cần thiết._
- Register and follow up customer complaints. Identify and escalate priority issues
- Ghi nhận và theo dõi các khiếu nại/phản ánh của khách hàng. Xác định và báo cáo lên cấp trên đối với các vấn đề ưu tiên._
- Document all call information according to standard operating procedures
- Lưu trữ thông tin cuộc gọi theo đúng thủ tục tiêu chuẩn._
- Complete call logs and follow quality assurance standard and produce call reports
- Hoàn chỉnh nội dung cuộc gọi theo quy định hiện hữu, phù hợp với các tiêu chuẩn quản lý chất lượng và giúp tạo ra các báo cáo liên quan._
- Others: to be assigned by the Line manager or Company’s management (if any)
- Các công việc khác: Được phân công bởi Quản lý trực tiếp hoặc Ban Giám đốc Công ty (nếu có)_
- Job Requirements:_
- Have experience contact Call Center
- _
- Kinh nghiệm làm việc tại contact Call Center_
- Telephone communication skills
- Kỹ năng trao đổi với khách hàng qua điện thoại_
- Problem-solve skills
- _
- Kỹ năng xử lý tình huống_
- Listening skills
- Kỹ năng lắng nghe_

Our client is seeking a highly organized and results-oriented Operations Manager to oversee their remote service delivery operations. This is a fully remote position, offering a flexible work-life balance. You will be responsible for ensuring the efficient and effective delivery of services to clients, managing operational workflows, and optimizing team performance. Your key duties will include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to drive continuous improvement. You will lead and motivate a remote team of service professionals, providing guidance, coaching, and support to ensure high-quality service. This role involves managing resources, overseeing daily operations, and resolving any operational issues or customer escalations promptly. The ideal candidate possesses strong leadership capabilities, excellent problem-solving skills, and a deep understanding of operational management principles, particularly within a remote service environment. You will collaborate with various departments to streamline processes and enhance the overall customer experience. We are looking for a proactive individual with exceptional communication skills and a proven ability to manage and motivate teams remotely. This is a fantastic opportunity to make a significant impact on operational excellence and drive growth in a dynamic, remote-first company.

Responsibilities:

• Oversee day-to-day operations and ensure efficient service delivery.
• Develop and implement operational strategies and procedures to improve efficiency.
• Set performance goals and KPIs for the operations team.
• Monitor operational performance and identify areas for improvement.
• Manage and lead a remote team of service delivery professionals.
• Provide coaching, training, and performance feedback to team members.
• Ensure adherence to quality standards and customer satisfaction goals.
• Manage operational budgets and resources effectively.
• Resolve operational issues and customer escalations in a timely manner.
• Collaborate with other departments to optimize workflows and processes.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, with a focus on service delivery.
• Proven experience managing and leading remote teams.
• Strong understanding of operational workflows and process optimization.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in performance management and KPI tracking.
• Experience with CRM and project management software.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and manage multiple priorities in a remote environment.
• Commitment to customer service excellence.

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

**Responsibilities**:

- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Trung cấp - Nghề
Dưới 1 năm

Our client is seeking a dedicated and experienced Customer Support Lead to remotely manage and elevate their customer service operations. This role is crucial for ensuring exceptional customer satisfaction and providing timely, effective support to clients. You will lead a team of customer support representatives, provide training, monitor performance, and implement strategies to enhance the customer experience. The ideal candidate is an empathetic communicator with strong problem-solving skills and a passion for helping others. As a remote leader, you will foster a positive and productive team environment through clear communication and effective virtual management. Key responsibilities include:

• Leading and mentoring a remote customer support team to deliver outstanding service.
• Developing and implementing customer support policies and procedures.
• Monitoring customer inquiries across various channels (email, chat, phone) and ensuring timely resolution.
• Handling escalated customer issues with professionalism and efficiency.
• Training new customer support representatives and providing ongoing coaching.
• Analyzing customer feedback and support data to identify trends and areas for improvement.
• Developing and updating knowledge base articles and support documentation.
• Ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Collaborating with other departments to resolve customer issues effectively.
• Promoting a customer-centric culture within the support team.

The ideal candidate will have a Bachelor's degree or equivalent practical experience. A minimum of 4 years of experience in customer service or technical support is required, with at least 1-2 years in a supervisory or leadership role. Excellent communication, interpersonal, and active listening skills are essential. Strong problem-solving abilities and the capacity to remain calm under pressure are a must. Experience with CRM software and customer support ticketing systems is required. The ability to effectively manage and motivate a remote team is crucial. This is a fantastic remote opportunity to make a significant impact on customer satisfaction and retention.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in **Hanoi, Hanoi, VN**. This role is crucial for providing exceptional assistance to customers, resolving inquiries, and ensuring a positive customer experience. You will be the primary point of contact for customers seeking support via phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and resolve customer issues efficiently. This hybrid role allows for a balance between in-office collaboration and remote flexibility. You will be trained on our client's products and services to provide accurate and helpful information. Responsibilities include actively listening to customer concerns, identifying the root cause of problems, and implementing effective solutions in a timely manner. You will also be responsible for documenting customer interactions, escalating complex issues to appropriate departments, and contributing to the improvement of support processes. We are seeking individuals who are passionate about helping others, are proactive in their approach, and can maintain a high level of professionalism in all customer interactions. A good understanding of common software applications and a willingness to learn new systems are essential. This is an excellent opportunity to build a career in customer service within a supportive and dynamic company.
Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot technical and non-technical customer problems.
• Document all customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to the appropriate teams or departments.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Identify opportunities to improve customer service processes and procedures.
• Maintain a high level of customer satisfaction.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Participate in team meetings and training sessions.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency in using computers and various software applications.
• Familiarity with CRM systems is a plus.
• Ability to work effectively in a hybrid work environment.

We are seeking a friendly, patient, and customer-focused Customer Support Specialist to join our dedicated team. In this fully remote role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your goal will be to ensure a positive customer experience, address concerns efficiently, and maintain high levels of customer satisfaction. This is an excellent opportunity for individuals who are passionate about helping others and thrive in a remote work environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and technical problems effectively.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Identify and communicate trends in customer inquiries and feedback to management.
• Educate customers on product features and usage to enhance their experience.
• Process orders, returns, and exchanges according to company procedures.
• Contribute to team goals by accomplishing related results as needed.
• Adhere to company service standards and provide consistent customer service excellence.
• Proactively seek ways to improve the customer support process.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience or experience in a related customer service role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems, CRM software, and helpdesk platforms.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer concerns.
• Ability to work independently and collaboratively in a remote team environment.
• Positive attitude and a genuine desire to help customers.
• Adaptability to learn new products and processes quickly.
• Reliable internet connection and a dedicated workspace for remote work.

This is a fully remote position, offering the flexibility to work from home. Join our customer-centric team and contribute to outstanding customer service.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote support team. This role is crucial in providing exceptional service and ensuring customer satisfaction by addressing inquiries and resolving issues promptly and efficiently. As a remote-first company, we leverage advanced communication tools and collaborative platforms to ensure seamless support operations and a connected team experience.

The Customer Support Specialist will be the first point of contact for customers, handling inquiries via phone, email, and live chat. Your responsibilities will include troubleshooting technical problems, providing product information, processing orders or returns, and escalating complex issues to the appropriate departments. A key aspect of this role is to maintain a high level of product knowledge and to consistently deliver friendly, professional, and helpful assistance.

We are looking for individuals with outstanding communication skills, a patient demeanor, and a genuine desire to help others. The ability to remain calm and professional under pressure, coupled with strong problem-solving abilities, is essential. You will need to be highly organized, detail-oriented, and capable of managing multiple customer interactions simultaneously. Success in this role depends on your ability to quickly learn new systems and processes and to adapt to evolving customer needs.

This position requires a reliable internet connection and a dedicated workspace free from distractions, ensuring a productive remote work environment. The ideal candidate will be proactive in identifying solutions and contributing to the improvement of our customer support processes. We value team players who are eager to share their knowledge and support their colleagues in achieving collective goals.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous experience in customer service or a related field is highly preferred.
• Excellent verbal and written communication skills in Vietnamese.
• Proficiency in English for customer interaction is a strong advantage.
• Strong problem-solving and active listening skills.
• Ability to multitask and manage time effectively in a remote setting.
• Familiarity with CRM software and helpdesk ticketing systems is beneficial.
• Must possess a positive attitude and a customer-centric mindset.
• Comfortable working independently and as part of a virtual team.
• Stable internet connection and a suitable home office setup.

Join our client's growing team and contribute to delivering outstanding customer experiences that build lasting relationships.