586 Client Assistance jobs in Vietnam
Remote Hospitality Customer Relations Manager
80000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Hospitality Customer Relations Manager to enhance guest experiences and build lasting relationships. This fully remote role requires you to manage customer interactions, resolve issues, and proactively seek ways to improve guest satisfaction across all their properties. You will be the primary point of contact for feedback and will implement strategies to ensure a high level of service delivery. Your ability to communicate empathetically, problem-solve efficiently, and manage online reputation will be vital in this position.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
Key Responsibilities:
- Manage and oversee all aspects of customer relations for the hospitality division, working remotely.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone.
- Resolve customer issues effectively and efficiently, aiming for first-contact resolution.
- Monitor and manage online reviews and social media mentions, responding appropriately and proactively.
- Identify trends in customer feedback and work with relevant departments to implement improvements.
- Maintain a comprehensive database of customer interactions and feedback.
- Develop and implement customer service standards and training materials for remote staff.
- Collaborate with marketing teams to develop customer engagement campaigns.
- Analyze customer data to identify areas of opportunity for service enhancement.
- Ensure a consistent and high-quality customer experience across all touchpoints.
- Manage customer loyalty programs and initiatives.
- Act as a brand ambassador, promoting positive customer relationships.
- Handle escalated customer issues, ensuring swift and satisfactory resolution.
- Stay informed about best practices in customer service and hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or customer relations management, preferably in the hospitality industry.
- Proven ability to handle difficult customer situations with patience and professionalism.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support platforms.
- Experience managing online reputation and social media engagement.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
- Strong organizational skills and attention to detail.
- Passion for delivering exceptional customer experiences.
- Flexibility to work occasional evenings or weekends if required for customer support needs.
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
This advertiser has chosen not to accept applicants from your region.
0
Automotive Service Advisor - Customer Relations
900000 Can Tho , Can Tho
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking an experienced Automotive Service Advisor to join their team in **Can Tho, Can Tho, VN**. This role is pivotal in bridging the gap between customers and the service department, ensuring exceptional customer experiences and efficient vehicle maintenance operations. You will be the primary point of contact for customers bringing their vehicles in for service and repair.
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival at the service center.
- Inspect vehicles with customers, identify service needs, and clearly document repair orders.
- Explain diagnostic results and recommended services to customers in an understandable manner.
- Provide accurate estimates for labor and parts costs, and confirm pricing with customers.
- Schedule service appointments and manage the workflow of the service department.
- Maintain ongoing communication with customers regarding the status of their vehicle repairs.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Process payments and ensure all paperwork is completed accurately.
- Upsell additional services and products when appropriate and beneficial to the customer.
- Proven experience as a Service Advisor in the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Exceptional customer service and interpersonal skills.
- Excellent communication and active listening abilities.
- Sales-oriented mindset with the ability to explain technical information clearly.
- Proficiency in using automotive dealership management software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A passion for cars and providing outstanding customer support.
- High school diploma or equivalent; technical school or college degree is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Client Service Analyst
Ho Chi Minh, Ho Chi Minh
IQVIA
Posted 12 days ago
Job Viewed
Job Description
**Job Overview**
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
**Essential Functions**
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
**Qualifications**
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Proficient in PC applications such as Excel, SQL & Power BI.
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
**Essential Functions**
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
**Qualifications**
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Proficient in PC applications such as Excel, SQL & Power BI.
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
2
Client Service Officer
Ho Chi Minh City
ANZ Banking Group
Posted today
Job Viewed
Job Description
About the role
Grow your career in the Institutional Operations
Be a trusted customer service professional through initiatives that would promote good customer experience
Reports to the Client Service Manager
**Role Location**: ANZ, Ho Chi Minh - Vietnam
**Role Type**: Permanent, Full-Time positionAs the Client Service Officer, you will be responsible for
- The servicing of clients within Cash Management and Trade service covering both complex and simple product fulfilment to support sales origination activity in addition to activities relating to the day-to-day management of customer enquiries.
Providing the entry point and first experience for new customers and is critical to delivery of new revenue and meeting customer expectations
The daily running and management of the Calls and Customers to ensure customer’s calls are constantly well managed to resolve customer’s problem in a timely manner within the SLA, meeting customer’s expectations and achieving customer’s delight
Customer Service excellent performance in terms of delivering excellent customer satisfaction, high call quality, high productivity consistently, religiously logging in customer verbatim and record into the systems and cross-selling activities as required for the business
Carrying out activities related to Retail customers and accounts amid the exit of Retail Business in 2017 but a number of Retail accounts are still maintained with the bank, including handling enquiries from Retail customers and local authorities on their historical transactions/activities
About you
To be successful in this role, you will ideally bring the following
- Sound knowledge of all Institutional Banking and of fundamental working capital solutions products and services
Demonstrated telecommunication and sales skills
Some experience in legal requirements and procedures for implementing documentation to ensure that the bank is not exposed to any litigation
Well-developed time management and work prioritisation skills
Ability to work effectively in a team environment and perform the role effectively under pressure to meet the agreed deadlines
Good communication skills with all levels of management and staff
Solutions thinker and able to provide the most effective solutions to their prospective customers
About ANZ
At ANZ, everything we do boils down to ‘why’ - our Purpose - to shape a world where people and communities thrive.
As a Purpose-led bank we have committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
Job Posting End Date
, 11.59pm, (Melbourne Australia)
Grow your career in the Institutional Operations
Be a trusted customer service professional through initiatives that would promote good customer experience
Reports to the Client Service Manager
**Role Location**: ANZ, Ho Chi Minh - Vietnam
**Role Type**: Permanent, Full-Time positionAs the Client Service Officer, you will be responsible for
- The servicing of clients within Cash Management and Trade service covering both complex and simple product fulfilment to support sales origination activity in addition to activities relating to the day-to-day management of customer enquiries.
Providing the entry point and first experience for new customers and is critical to delivery of new revenue and meeting customer expectations
The daily running and management of the Calls and Customers to ensure customer’s calls are constantly well managed to resolve customer’s problem in a timely manner within the SLA, meeting customer’s expectations and achieving customer’s delight
Customer Service excellent performance in terms of delivering excellent customer satisfaction, high call quality, high productivity consistently, religiously logging in customer verbatim and record into the systems and cross-selling activities as required for the business
Carrying out activities related to Retail customers and accounts amid the exit of Retail Business in 2017 but a number of Retail accounts are still maintained with the bank, including handling enquiries from Retail customers and local authorities on their historical transactions/activities
About you
To be successful in this role, you will ideally bring the following
- Sound knowledge of all Institutional Banking and of fundamental working capital solutions products and services
Demonstrated telecommunication and sales skills
Some experience in legal requirements and procedures for implementing documentation to ensure that the bank is not exposed to any litigation
Well-developed time management and work prioritisation skills
Ability to work effectively in a team environment and perform the role effectively under pressure to meet the agreed deadlines
Good communication skills with all levels of management and staff
Solutions thinker and able to provide the most effective solutions to their prospective customers
About ANZ
At ANZ, everything we do boils down to ‘why’ - our Purpose - to shape a world where people and communities thrive.
As a Purpose-led bank we have committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
Job Posting End Date
, 11.59pm, (Melbourne Australia)
This advertiser has chosen not to accept applicants from your region.
3
Customer Support
Hanoi, Hanoi
Công ty Cổ phần Công nghệ Secomus
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
(Mức lương: Thỏa thuận)
**Responsibilities**:
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Accurately and kindly handle complaints and high volume of inquiries from customers through our communication channels
- Effectively work with Product and Marketing teams to keep improving product quality.
- Call customers when needed to solve urgent issues.
- Handle ad-hoc tasks assigned by the Team Manager
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive Salary 8-12M + bonus
- Salary review after 06 months
- 12 Official leave days/year (accumulated leave days or transferred payment as requested)
- Health insurance package
- Company annual vacation
- Dancing class, swimming, gym training and other activities sponsored by the company
- Dynamic and fast-developing working environment
- 4h learning per week
- On-job training
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Must be proficient in English (at least 6.5 IELTS), especially Reading and Writing skills
- Have ability to work effectively with Marketing and Product teams
- Have attention to details with great communication skills and patience
- Have ability to troubleshoot and discover answers quickly and effectively
- Demonstrate high degree of integrity and confidentiality
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng
Trung cấp - Nghề
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
700000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility, allowing you to provide exceptional service to our customers from our **My Tho, Tien Giang, VN** hub. As a first point of contact, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. Your primary goal will be to build and maintain strong customer relationships by providing accurate, efficient, and friendly support. Key responsibilities include: responding to customer queries and complaints in a timely and professional manner; troubleshooting and resolving technical issues or product-related problems; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and resolutions in the CRM system; and identifying opportunities to improve customer satisfaction and retention. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and positive attitude. Previous experience in customer service or a related field is advantageous. Proficiency in CRM software and a basic understanding of troubleshooting methodologies are required. Strong organizational skills and the ability to manage multiple tasks simultaneously are essential for success in this role. You will be part of a supportive team environment, contributing to a seamless customer journey and reinforcing our client's reputation for outstanding service. This role requires adaptability and a commitment to delivering high-quality support, whether working from home or in the office.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
720000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This role, based in My Tho, Tien Giang, VN , is vital in ensuring customer satisfaction and resolving inquiries efficiently. You will be the first point of contact for customers seeking assistance via phone, email, or chat, addressing their questions, concerns, and technical issues with professionalism and care. The ideal candidate will possess outstanding communication and active listening skills, coupled with a patient and positive attitude. Responsibilities include troubleshooting common customer problems, providing clear and concise solutions, escalating complex issues to the appropriate departments, and documenting all customer interactions accurately in the CRM system. You will also be responsible for educating customers on product features and benefits and gathering customer feedback to help improve services. A strong understanding of customer service principles and a genuine desire to help others are essential. Previous experience in a customer service or helpdesk role is highly preferred, as is familiarity with customer relationship management (CRM) software. This is an excellent opportunity to grow within a supportive team environment in My Tho, Tien Giang, VN . If you are a problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
90000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading e-commerce platform, is seeking a diligent and customer-focused Customer Support Specialist to join their team in Can Tho, Can Tho . This role is essential for ensuring customer satisfaction by providing timely and effective assistance across various support channels, including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for helping others. Responsibilities include resolving customer inquiries and issues, processing orders and returns, troubleshooting technical problems, providing product information, and escalating complex cases to appropriate departments. You will be expected to maintain accurate records of customer interactions and contribute to the improvement of customer service processes and knowledge base. This is a great opportunity for individuals looking to build a career in customer service within a dynamic and growing company. We are looking for team players who are detail-oriented, reliable, and committed to delivering a positive customer experience. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial. The role requires a strong understanding of customer service principles and a commitment to upholding the company's brand reputation. The successful candidate will be a problem-solver, adept at de-escalating situations and finding satisfactory resolutions for customers. Training will be provided on specific products and systems.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently.
- Process orders, returns, and exchanges.
- Provide product information and technical assistance.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain accurate customer records and interaction logs.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues to suggest process improvements.
- Strive for first-contact resolution and high customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Lead
61000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a motivated and experienced Customer Support Lead to manage and guide their customer service team. This role is crucial for ensuring exceptional customer experiences and maintaining high levels of customer satisfaction. You will be responsible for leading a team of customer support representatives, providing training, coaching, and performance feedback. Key duties include handling escalated customer inquiries and issues, developing and implementing customer support policies and procedures, and analyzing customer feedback to identify areas for improvement. You will also be responsible for managing the customer support queue, ensuring timely responses and resolutions. The ideal candidate will have a strong background in customer service, with excellent communication, interpersonal, and problem-solving skills. Experience in managing a customer support team, preferably in a remote or hybrid environment, is highly desirable. Proficiency in customer relationship management (CRM) software and ticketing systems is essential. We are seeking a proactive, empathetic, and results-oriented individual who can inspire their team and champion customer needs. This position offers a flexible, remote work arrangement. Join us to make a significant impact on our customer loyalty and brand reputation.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
700000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Ho Chi Minh City, Ho Chi Minh, VN
Our client is seeking a dedicated Customer Support Specialist to join their team in Ho Chi Minh City, Ho Chi Minh, VN . This role offers a hybrid work arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues. The ideal candidate is a patient, empathetic communicator with a passion for delivering exceptional customer experiences.
Responsibilities:
Qualifications:
Our client is seeking a dedicated Customer Support Specialist to join their team in Ho Chi Minh City, Ho Chi Minh, VN . This role offers a hybrid work arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues. The ideal candidate is a patient, empathetic communicator with a passion for delivering exceptional customer experiences.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
- Provide accurate information about products, services, and policies.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and suggest improvements to customer service processes and policies.
- Build and maintain strong relationships with customers through exceptional service.
- Process orders, forms, applications, and requests.
- Stay up-to-date with product knowledge and company updates.
- Collaborate with internal teams to ensure customer satisfaction.
- Gather customer feedback and share insights with the relevant departments.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and customer relationship management (CRM) software.
- Ability to multi-task, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer issues.
- Ability to work independently and as part of a team.
- Must be available to work a hybrid schedule, requiring attendance in the Ho Chi Minh City office on designated days.
- Fluency in Vietnamese is required; English proficiency is a plus.
This advertiser has chosen not to accept applicants from your region.
9