681 Client Care Analyst jobs in Vietnam
Client Relations Manager
910000 Rach Gia, Kien Giang
WhatJobs
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Our client, a dynamic international trade consultancy, is seeking an experienced Client Relations Manager to be based in our Rach Gia, Kien Giang, VN office. This is an on-site position that requires a strong commitment to building and maintaining excellent relationships with our diverse clientele. In this role, you will be the primary point of contact for key clients, understanding their business needs and providing tailored solutions. Your responsibilities will include managing client portfolios, ensuring client retention and satisfaction, and identifying opportunities for upselling and cross-selling services. You will conduct regular client meetings, prepare performance reports, and act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate will have a proven track record in client management, sales, or business development within the professional services sector. Exceptional interpersonal, communication, and negotiation skills are essential. You should be adept at understanding client objectives and translating them into actionable strategies. We are looking for a proactive and professional individual with a keen business acumen and a strong understanding of client relationship management principles. This role demands a high level of organization, attention to detail, and the ability to manage multiple client accounts simultaneously. You will play a crucial role in fostering long-term partnerships and driving client loyalty, contributing significantly to the company's growth and success in the region. The position requires a commitment to providing outstanding service and a dedication to understanding and meeting the evolving needs of our clients.
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Senior Aesthetician & Wellness Consultant - Remote Client Relations
700000 An Thanh
WhatJobs
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Our client is a leading provider of advanced beauty and wellness services, seeking a highly qualified and client-focused Senior Aesthetician & Wellness Consultant to join their innovative team on a fully remote basis. This unique role focuses on client consultations, personalized wellness program development, and expert advice on skincare and aesthetic treatments. You will serve as a primary point of contact for clients, guiding them through personalized wellness journeys and ensuring they achieve their desired results. The ideal candidate will possess a deep knowledge of skincare science, aesthetic treatments, and holistic wellness practices. Responsibilities include conducting detailed virtual client consultations, assessing skin conditions, recommending appropriate treatments and product lines, and developing customized wellness plans. You will also be responsible for educating clients on proper skincare routines, lifestyle modifications, and the benefits of various wellness services. Building strong, long-term client relationships through exceptional communication and follow-up is key. Experience with beauty and wellness software, CRM systems, and virtual consultation platforms is essential. Strong sales and consultative skills are a must, with the ability to upsell services and products effectively. A passion for continuous learning and staying updated on the latest industry trends and technologies is crucial. This fully remote position offers the flexibility to work from anywhere, empowering you to connect with clients globally. Join a forward-thinking company dedicated to enhancing well-being and beauty through personalized care. We are looking for a motivated professional eager to make a significant impact in the beauty and wellness sector.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive virtual client consultations on skincare and wellness.
- Assess client needs, skin conditions, and lifestyle factors.
- Develop personalized treatment plans and wellness programs.
- Recommend appropriate aesthetic treatments and product lines.
- Educate clients on skincare best practices and healthy lifestyle choices.
- Build and maintain strong, long-lasting client relationships.
- Provide follow-up support and monitor client progress.
- Upsell services and products based on client needs.
- Stay updated on industry trends, treatments, and product innovations.
- Maintain client records and manage appointments.
- Collaborate with the marketing team on content creation.
- Certification/License as an Aesthetician or relevant qualification.
- Minimum 5 years of experience in aesthetic treatments and skincare consultation.
- Extensive knowledge of skincare ingredients, treatments, and technologies.
- Experience in wellness consulting or coaching.
- Excellent communication, interpersonal, and customer service skills.
- Proven ability to build rapport and trust with clients.
- Proficiency in beauty/wellness software and CRM systems.
- Strong sales and persuasive skills.
- Ability to work independently in a remote environment.
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Senior Aesthetician & Client Relations Specialist
81000 Bien Hoa, Dong Nai
WhatJobs
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Our client is a premier Beauty & Wellness spa located in **Bien Hoa, Dong Nai, VN**, seeking a highly skilled and personable Senior Aesthetician and Client Relations Specialist. This role combines expert skincare treatment delivery with exceptional client management and engagement. You will be responsible for providing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies, while also building and maintaining strong relationships with our esteemed clientele. The ideal candidate will possess comprehensive knowledge of skincare science, advanced treatment techniques, and a genuine passion for client well-being and satisfaction. You will also play a key role in client consultations, recommending personalized treatment plans and home care routines, and driving client retention and loyalty.
Key Responsibilities:
Key Responsibilities:
- Perform a variety of advanced aesthetic treatments and therapies with precision and care.
- Conduct thorough skin analysis and provide personalized consultations to clients, understanding their needs and goals.
- Develop customized treatment plans and recommend appropriate skincare products.
- Educate clients on skincare best practices and at-home regimens.
- Maintain detailed client records, including treatment histories and progress notes.
- Build and nurture long-term relationships with clients, ensuring high levels of satisfaction.
- Actively seek opportunities to upsell services and products based on client needs.
- Manage client appointments and ensure efficient scheduling.
- Stay updated on the latest trends, technologies, and products in the beauty and wellness industry.
- Assist in training and mentoring junior aestheticians.
- Maintain a clean, sanitary, and welcoming treatment environment.
- Handle client inquiries and resolve any concerns or issues promptly and professionally.
- Contribute to marketing efforts by sharing client testimonials and insights.
- Work collaboratively with the spa team to achieve business objectives.
- Uphold the highest standards of professionalism and client service at all times in **Bien Hoa, Dong Nai, VN**.
- Licensed Aesthetician with a minimum of 5 years of experience in a reputable spa or clinic.
- Proficiency in a wide range of aesthetic treatments, including advanced facials, chemical peels, microdermabrasion, and preferably laser/light-based therapies.
- In-depth knowledge of skin physiology, dermatology, and cosmetic ingredients.
- Excellent communication, interpersonal, and customer service skills.
- Strong consultation and client relationship management abilities.
- Ability to work flexible hours, including evenings and weekends.
- A passion for beauty, wellness, and client care.
- Experience with booking and client management software.
- Certification in advanced aesthetic procedures is a significant advantage.
- Positive attitude and a team-player mentality.
- Commitment to continuous learning and professional development in the field.
- Ability to work effectively both on-site in **Bien Hoa, Dong Nai, VN** and remotely for administrative tasks and client outreach.
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2
Senior Aesthetician & Client Relations Manager
150000 Long Xuyen, An Giang
WhatJobs
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Our client is seeking a highly skilled and motivated Senior Aesthetician and Client Relations Manager to lead their virtual beauty and wellness consultations and client management services. This is a fully remote position, perfect for a passionate professional looking to leverage their expertise in a flexible, home-based environment. You will be responsible for providing expert advice on skincare treatments, product recommendations, and personalized wellness plans to a diverse clientele. Your role will involve conducting in-depth virtual consultations, assessing client needs, and developing tailored treatment strategies. Beyond technical expertise, you will play a crucial role in fostering strong client relationships, ensuring client satisfaction, and driving client retention through exceptional service and personalized follow-up. This includes managing client appointments, handling inquiries, and proactively addressing any concerns. You will also contribute to the development of new service offerings and marketing initiatives, sharing your insights and expertise to enhance the client experience. The ideal candidate will possess advanced knowledge of a wide range of aesthetic treatments, skincare ingredients, and emerging wellness trends. Excellent communication and interpersonal skills are paramount, as you'll be building rapport and trust with clients entirely through digital channels. This role demands a high level of organization, self-discipline, and the ability to manage your time effectively in a remote setting. Join our innovative team and help clients achieve their beauty and wellness goals from the comfort of their homes.
Responsibilities:
Qualifications:
Responsibilities:
- Conduct detailed virtual consultations for skincare and wellness treatments.
- Provide expert advice on product selection and usage tailored to individual client needs.
- Develop personalized treatment plans and skincare routines.
- Build and maintain strong, long-lasting client relationships through proactive communication and excellent service.
- Manage client scheduling, follow-ups, and inquiries via digital platforms.
- Educate clients on the benefits of various treatments and products.
- Contribute to the development of new service offerings and promotional campaigns.
- Maintain accurate and up-to-date client records in the CRM system.
- Stay informed about the latest trends in aesthetics, dermatology, and wellness.
- Achieve client satisfaction and retention targets.
Qualifications:
- Certified Aesthetician or equivalent qualification with extensive practical experience.
- Minimum of 4-6 years of experience in the beauty and wellness industry, with a focus on client consultations.
- Proven experience in client relationship management and customer service.
- In-depth knowledge of skincare science, ingredients, and various aesthetic treatments.
- Excellent verbal and written communication skills, with the ability to build rapport virtually.
- Strong understanding of digital communication tools and platforms.
- Ability to work independently, manage time effectively, and maintain a high level of productivity remotely.
- Demonstrated passion for beauty, wellness, and client care.
- Experience with CRM software is a plus.
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3
Customer Service
Hanoi, Hanoi
Trường Mầm Non - Tiểu Học - THCS Đức Trí
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**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
This position belongs to sale devision
- Communicate with customers for Quotation, Sample Development, Mass Production Delivery.
- Work with other departments (Engineer, Purchasing, Production, Quality) to handle customer orders and other issues related to production & quality.
- Receive POs from customers and create production requests and manage production plans to deliver on time.
- Create shipping documents (Invoice, Packing List,.) to send Logistics Department for customs declaration.
- Track and follow with Accounting Department for payment schedule from customers.
- Other sales reports,.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Cơ hội du lịch
Company trip and teambuilding activities
Phiếu giảm giá
Free lunch & dinner at factory
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience in manufacturing company is priority
- MS Office
- English fluently
**BENEFITS**:
- Professional working environment
- Free lunch & dinner at factory
- Yearly salary review
- Company trip and teambuilding activities
- Opportunity to join a training course (ISO, QAQC skill, Auditor skill, management skill, soft skill.)
- Shuttle buses from Hanoi city to the factory
- Other benefits under current Vietnamese labor law
LOCATION: Lô K1-2 KCN Đại Đồng - Hoàn Sơn, Phường Tân Hồng, thành phố Từ Sơn, Bắc Ninh
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
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4
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
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Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
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5
Customer Service Representative
590000 Hoa Sơn
WhatJobs
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WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
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6
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
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Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
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7
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
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Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
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8
Customer Service Representative
600000 Pleiku, Gia Lai
WhatJobs
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Job Description
Our client is seeking a motivated and customer-focused Customer Service Representative to join their team inPleiku, Gia Lai, VN . This position requires excellent communication skills and a passion for providing outstanding support to our valued customers. You will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and potentially in-person interactions. Responsibilities include actively listening to customer needs, providing accurate information about products and services, processing orders, and escalating complex issues to the appropriate departments. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities. You should be adept at managing multiple tasks simultaneously, maintaining a professional demeanor, and adhering to company service standards. A commitment to continuous learning and improving customer interaction strategies is essential. Join us to be a vital part of a team dedicated to building lasting customer relationships and upholding our company's reputation for exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Identify customer needs and help customers find the right solutions.
- Maintain a positive attitude and contribute to a collaborative team environment.
- Adhere to company quality standards and service level agreements.
Qualifications:
- High school diploma or equivalent required; some college or vocational training is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficient in using computer systems and customer service software.
- Ability to multitask and manage time effectively.
- A genuine desire to help customers and resolve their issues.
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