286 Client Centre Support jobs in Vietnam
Customer Service Representative - Technical Support
81000 Bien Hoa, Dong Nai
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Join our growing customer support team as a Customer Service Representative specializing in Technical Support. This role is perfect for individuals passionate about technology and helping others resolve technical issues. You will be the first point of contact for customers seeking assistance with our products and services, providing effective solutions and ensuring a positive customer experience. Your primary responsibility will be to troubleshoot and resolve technical problems via phone, email, and live chat.
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
Qualifications:
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and resolve technical issues related to software and hardware products.
- Guide customers through troubleshooting processes and product setup.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the appropriate support tiers.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication procedures, guidelines, and policies.
- Ensure timely follow-up on unresolved issues.
- Upsell relevant products or services where appropriate.
- Stay updated on product knowledge and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a customer service or technical support role.
- Strong knowledge of computer hardware, software, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach.
- Ability to troubleshoot and problem-solve effectively.
- Familiarity with CRM software and ticketing systems.
- Ability to multitask and manage time efficiently.
- Proficiency in Vietnamese and English.
- Previous experience in a hybrid work environment is advantageous.
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0
Customer Service Representative - Technical Support
91000 Long Xuyen, An Giang
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Our client is seeking dedicated and customer-focused Customer Service Representatives to provide exceptional technical support in **Long Xuyen, An Giang, VN**. This role is fully remote, offering a flexible work environment. You will be the first point of contact for customers experiencing technical issues with our products or services. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, empathetic approach to customer interactions. You will be responsible for troubleshooting technical problems, guiding customers through solutions, and ensuring a high level of customer satisfaction. This is a great opportunity to join a growing company and contribute to its positive customer experience.
Key Responsibilities:
Qualifications:
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher levels of support when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify and report recurring technical issues to the relevant departments for improvement.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to customer service policies and procedures.
- Achieve and exceed performance metrics, including customer satisfaction and resolution times.
- Provide feedback to improve product functionality and customer support processes.
- Maintain a positive and professional demeanor at all times.
- Manage time effectively to handle a high volume of customer requests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency in using helpdesk software and ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a suitable home office setup.
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
570000 An Thanh
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Our client is seeking an enthusiastic and technically adept Customer Service Representative to join their support team in Vung Tau, Ba Ria–Vung Tau, VN . This role operates on a 'Hybrid' model, requiring a mix of in-office and remote work. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a knack for troubleshooting. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, guiding users through problem-solving processes, and escalating complex cases when necessary. You will also be responsible for documenting customer interactions and feedback to contribute to service improvements. A strong understanding of our product offerings and a commitment to delivering exceptional customer experiences are key. This is an exciting opportunity to be part of a growing company and develop your skills in a supportive environment. Key responsibilities:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
- Handling inbound customer inquiries via phone, email, and live chat, providing technical assistance.
- Diagnosing and resolving software and hardware issues for customers.
- Guiding customers through step-by-step solutions for technical problems.
- Escalating unresolved issues to higher-level support or relevant departments.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Providing feedback to product development teams on common issues and customer suggestions.
- Maintaining a high level of customer satisfaction through efficient and friendly service.
- Adhering to established service level agreements (SLAs) for response and resolution times.
- Staying updated on product knowledge and technical troubleshooting techniques.
- Participating in team meetings and contributing to the continuous improvement of customer support processes.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
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2
Customer Service Representative - Technical Support
200000 Phuong Son
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Our client is looking for an enthusiastic and customer-focused Customer Service Representative specializing in Technical Support for their operations in Thai Nguyen, Thai Nguyen, VN . This role is key to providing exceptional assistance to customers experiencing technical difficulties with our products or services. You will be responsible for handling inbound customer inquiries via phone, email, and chat, diagnosing technical issues, and guiding customers through troubleshooting steps to resolution. A critical part of the job involves patiently explaining complex technical information in a clear and understandable manner. You will maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Identifying recurring technical problems and escalating them to the appropriate departments for further investigation and improvement is also a key responsibility. The ideal candidate will possess excellent communication and active listening skills, a strong aptitude for problem-solving, and a patient, customer-centric attitude. Previous experience in technical support or customer service, preferably within a tech-related industry, is highly advantageous. Familiarity with common software applications and operating systems is essential. This position offers a dynamic work environment with opportunities for professional development and the chance to directly impact customer satisfaction. Join our team and be the first point of contact for our valued customers in Thai Nguyen, Thai Nguyen, VN .
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting support.
- Guide customers through product setup and usage.
- Diagnose and resolve technical issues efficiently.
- Document customer interactions and resolutions accurately.
- Escalate complex issues to senior support staff or relevant teams.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues and provide feedback.
- Continuously improve technical knowledge and support skills.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
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Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Installing and configuring & maintenance computer hardware operating systems (servers, routers, switch, computers, laptops, printers, etc.
- In charge of security of all systems especially internal data storage, manage back up data
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults, installing antivirus protection, fixing network faults, etc.
- Daily admin and monitoring of network use, technical support for people using the network
- Controlling Internet systems, office appliances and machines
- Planning future improvements, suggesting IT upgrade solutions to Managers
- Providing support, including other documentary and technical supports
- Other tasks as assigned by Managers
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Dedicated budget for staff training: technical, soft skills, English, Korean classes.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
- 12 days of annual leave + 1 days of Establishment Ceremony Date + 2 days of Refresh Leave for 1 year joined
- We provide yearly health check-ups with International Hospital.
- Team Building activities:
- Annual outdoor Team building
- Monthly birthday Party
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Male
- College/University Degree in IT.
- Experience at least 1- 3 years in IT System Management and familiar with all IT things,
- Fresher will be also accepted with good technical skill and/or system certificates
- Experience or understanding of Cisco, Fortinet networking products (CCNA certification level is a plus).
- Must understand most of the following OS: Windows server, Linux/Unix (obligation) including practical experience in a corporate environment serving customers.
- Strong customer facing experience.
- English Communication. Able to explain technical problems in a simple way.
- Team player, flexible attitude and reliable
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
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4
Remote Customer Service and Technical Support Specialist
68000 My Tho, Tien Giang
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Job Description
We are seeking dedicated and customer-focused Remote Customer Service and Technical Support Specialists to join our expanding team. This fully remote position offers the flexibility to assist our valued customers from the comfort of your home. You will be the primary point of contact for customers, providing exceptional support, resolving inquiries, and troubleshooting technical issues related to our products and services.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
As a Remote Customer Service and Technical Support Specialist, your core responsibilities will include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will diagnose and resolve technical problems, guide customers through product features, and provide solutions to ensure their satisfaction. Maintaining a high level of customer service and building positive relationships are paramount.
Key duties involve accurately documenting customer interactions and issues in our CRM system. You will escalate complex technical problems to the appropriate teams when necessary, ensuring follow-up and resolution. Proactively identifying customer needs and providing helpful information or resources will be part of your daily tasks. Staying up-to-date with product knowledge and company policies is essential for providing effective support.
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in customer service or technical support is highly desirable. Strong problem-solving skills and the ability to troubleshoot technical issues are required. Familiarity with CRM software and ticketing systems is a plus. You should have a reliable internet connection and a quiet workspace conducive to providing excellent customer service.
We are looking for individuals who are highly motivated, adaptable, and committed to delivering outstanding customer experiences in a remote setting. If you are passionate about helping people, possess strong technical aptitude, and thrive in a customer-centric environment, we encourage you to apply for this exciting remote opportunity.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Service Team Lead - Technical Support
10000 An Cu, An Giang
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Our client, a leading provider of innovative software solutions, is seeking an experienced and motivated Remote Customer Service Team Lead to oversee their technical support operations. This fully remote position offers the flexibility to manage a dedicated team of customer service professionals from anywhere. You will be responsible for ensuring exceptional customer support, driving team performance, and resolving complex technical issues for our clients. If you have a passion for customer satisfaction and strong leadership skills, this role is for you. Key responsibilities include:
- Leading, coaching, and mentoring a remote team of customer service representatives.
- Monitoring team performance, setting goals, and conducting performance reviews.
- Ensuring timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
- Developing and implementing customer service policies and procedures to enhance efficiency and customer satisfaction.
- Handling escalated customer complaints and resolving them professionally and effectively.
- Analyzing customer feedback and service metrics to identify areas for improvement.
- Training new team members on product knowledge, support processes, and best practices.
- Collaborating with other departments, such as product development and sales, to address customer needs.
- Creating and maintaining a knowledge base of common issues and solutions.
- Driving a culture of exceptional customer service and continuous improvement within the team.
- Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and ticketing systems.
- Ability to manage and motivate a remote team effectively.
- Proficiency in technical troubleshooting and issue resolution.
- Strong organizational skills and the ability to multitask.
- A customer-centric approach and a passion for helping others.
- Ability to work independently and adapt to a dynamic remote work environment.
- Fluency in English is essential.
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6
Technical Support Specialist
30000 Pleiku, Gia Lai
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Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding service team in **Pleiku, Gia Lai, VN**. This role involves providing first-line technical assistance to customers, resolving inquiries, and ensuring a positive user experience with their products and services. The ideal candidate will have excellent communication skills, a knack for problem-solving, and a patient and helpful demeanor. You will be a crucial point of contact for customer support needs.
Key Responsibilities:
Qualifications:
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Provide clear and concise instructions to customers to resolve their technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and provide feedback to product development teams for improvements.
- Assist customers with account setup, configuration, and basic usage questions.
- Ensure customer satisfaction by delivering prompt and effective technical support.
- Adhere to service level agreements (SLAs) and departmental performance standards.
- Stay updated on product knowledge and company policies.
- Troubleshoot connectivity issues, software errors, and hardware malfunctions.
- Guide customers through installation and setup processes.
- Provide assistance during product updates and maintenance periods.
- Contribute to a positive team environment and share best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Ability to explain technical concepts in a simple and understandable way.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency with helpdesk software and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine passion for helping people and resolving technical challenges.
This position offers a great opportunity for career growth in technical support, competitive compensation, and the chance to work in a dynamic team in Pleiku.
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7
Technical Support Specialist
550000 Hoa Sơn
WhatJobs
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing team. This role is based in **Quy Nhon, Binh Dinh, VN** and requires the ability to work on-site to directly support our user base and resolve technical issues. You will be the primary point of contact for users experiencing hardware, software, or network problems. Your responsibilities will include diagnosing and resolving technical issues remotely and in person, installing and configuring computer hardware and software, and guiding users through step-by-step solutions. You will also be responsible for documenting all support requests and resolutions in a ticketing system, escalating complex issues to appropriate IT teams, and contributing to the development of IT support documentation and knowledge bases. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Excellent customer service skills, patience, and a methodical approach to problem-solving are essential. We are looking for someone who is eager to learn, possesses strong troubleshooting abilities, and can communicate technical information clearly to non-technical users. Prior experience in a technical support role or a relevant IT certification is highly desirable. You will be part of a collaborative IT department focused on ensuring the smooth operation of our technological infrastructure and providing exceptional support to our employees. The opportunity to work within a stable company and develop your technical skills in a supportive environment is a key aspect of this role. You will be instrumental in maintaining the productivity and satisfaction of our internal teams by addressing their technical challenges promptly and effectively.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Guide users through troubleshooting steps via phone, email, or in-person.
- Document all support activities, resolutions, and user feedback in a ticketing system.
- Escalate unresolved issues to senior IT staff or relevant departments.
- Assist in managing IT inventory and asset tracking.
- Contribute to the creation and maintenance of IT support documentation and FAQs.
- Adhere to IT policies and procedures for system security and data protection.
- Proven experience in a technical support or IT helpdesk role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to explain technical issues to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+) are advantageous.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
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8
Technical Support Specialist
70000 An Thanh
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join our fully remote customer service team. This role is critical in providing timely and effective technical assistance to our users, ensuring a positive customer experience. You will be responsible for troubleshooting software and hardware issues, guiding users through problem-solving processes, and escalating complex issues when necessary. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a patient, customer-focused approach.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a professional and efficient manner. You will diagnose and resolve technical problems related to our products or services, document support interactions, and maintain a knowledge base of common issues and solutions. This position requires the ability to explain technical concepts clearly to non-technical users.
The Technical Support Specialist will work collaboratively with other support team members and engineering departments to identify recurring issues and contribute to product improvements. You will be expected to stay updated on product knowledge and technical advancements. This role demands strong problem-solving skills, the ability to multitask, and a commitment to providing exceptional customer service. If you are a tech-savvy individual with a passion for helping others and thrive in a remote work environment, this is an excellent opportunity to join our supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
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