594 Client Service Associate jobs in Vietnam
Customer Service Associate
Ho Chi Minh City
lalamove
Posted today
Job Viewed
Job Description
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are hiring an** Associate, Customer Service**, you will be responsible for assisting customers with inquiries and complaints related to our products and services. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.
**What you’ll do**:
- Handle, investigate customer concerns and provide solutions;
- Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience;
- Record details of enquiries, comments or complaints;
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools;
- Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.
- ** Working time**: Rotating shift, each lasting 8 hours and 1.5 days off per week. The work schedule is arranged by the direct supervisor.
**What we seek**:
- Thinking quickly, solving problems effectively, and prioritizing a team-oriented approach will be essential to your success.
- A positive and customer-oriented individual.
- Willingness to work flexible shift schedules, including early mornings and public holidays.
**What you’ll need**:
- Bachelor's degree or college experience preferred;
- Minimum 1 year experience in customer service/contact center/BPO is preferred;
- Proficient and confident when using Vietnamese in communication (both written and verbal);
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively;
- Computer literacy; familiar with Google, spreadsheets, instant messaging.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are hiring an** Associate, Customer Service**, you will be responsible for assisting customers with inquiries and complaints related to our products and services. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.
**What you’ll do**:
- Handle, investigate customer concerns and provide solutions;
- Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience;
- Record details of enquiries, comments or complaints;
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools;
- Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.
- ** Working time**: Rotating shift, each lasting 8 hours and 1.5 days off per week. The work schedule is arranged by the direct supervisor.
**What we seek**:
- Thinking quickly, solving problems effectively, and prioritizing a team-oriented approach will be essential to your success.
- A positive and customer-oriented individual.
- Willingness to work flexible shift schedules, including early mornings and public holidays.
**What you’ll need**:
- Bachelor's degree or college experience preferred;
- Minimum 1 year experience in customer service/contact center/BPO is preferred;
- Proficient and confident when using Vietnamese in communication (both written and verbal);
- Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively;
- Computer literacy; familiar with Google, spreadsheets, instant messaging.
This advertiser has chosen not to accept applicants from your region.
0
Remote Hospitality Customer Relations Manager
80000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Hospitality Customer Relations Manager to enhance guest experiences and build lasting relationships. This fully remote role requires you to manage customer interactions, resolve issues, and proactively seek ways to improve guest satisfaction across all their properties. You will be the primary point of contact for feedback and will implement strategies to ensure a high level of service delivery. Your ability to communicate empathetically, problem-solve efficiently, and manage online reputation will be vital in this position.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
Key Responsibilities:
- Manage and oversee all aspects of customer relations for the hospitality division, working remotely.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone.
- Resolve customer issues effectively and efficiently, aiming for first-contact resolution.
- Monitor and manage online reviews and social media mentions, responding appropriately and proactively.
- Identify trends in customer feedback and work with relevant departments to implement improvements.
- Maintain a comprehensive database of customer interactions and feedback.
- Develop and implement customer service standards and training materials for remote staff.
- Collaborate with marketing teams to develop customer engagement campaigns.
- Analyze customer data to identify areas of opportunity for service enhancement.
- Ensure a consistent and high-quality customer experience across all touchpoints.
- Manage customer loyalty programs and initiatives.
- Act as a brand ambassador, promoting positive customer relationships.
- Handle escalated customer issues, ensuring swift and satisfactory resolution.
- Stay informed about best practices in customer service and hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or customer relations management, preferably in the hospitality industry.
- Proven ability to handle difficult customer situations with patience and professionalism.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support platforms.
- Experience managing online reputation and social media engagement.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
- Strong organizational skills and attention to detail.
- Passion for delivering exceptional customer experiences.
- Flexibility to work occasional evenings or weekends if required for customer support needs.
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
This advertiser has chosen not to accept applicants from your region.
1
Automotive Service Advisor - Customer Relations
900000 Can Tho , Can Tho
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking an experienced Automotive Service Advisor to join their team in **Can Tho, Can Tho, VN**. This role is pivotal in bridging the gap between customers and the service department, ensuring exceptional customer experiences and efficient vehicle maintenance operations. You will be the primary point of contact for customers bringing their vehicles in for service and repair.
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival at the service center.
- Inspect vehicles with customers, identify service needs, and clearly document repair orders.
- Explain diagnostic results and recommended services to customers in an understandable manner.
- Provide accurate estimates for labor and parts costs, and confirm pricing with customers.
- Schedule service appointments and manage the workflow of the service department.
- Maintain ongoing communication with customers regarding the status of their vehicle repairs.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Process payments and ensure all paperwork is completed accurately.
- Upsell additional services and products when appropriate and beneficial to the customer.
- Proven experience as a Service Advisor in the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Exceptional customer service and interpersonal skills.
- Excellent communication and active listening abilities.
- Sales-oriented mindset with the ability to explain technical information clearly.
- Proficiency in using automotive dealership management software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A passion for cars and providing outstanding customer support.
- High school diploma or equivalent; technical school or college degree is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Senior Analyst, Account Management
Hanoi, Hanoi
Mastercard
Posted 1 day ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
3
Associate Manager, Sales Account Management
Ho Chi Minh City
SC Johnson
Posted today
Job Viewed
Job Description
As an Associate Manager, Sales Account Management, you will be responsible for leading and developing the business in the General Trade channel for the country of Vietnam. You will be focusing on building the channel sales fundamentals and collaborative partnership with distributor.
**Essential Duties and Responsibilities**:
- Achieve topline sales and trade spending as per given budget
- Achieve distribution objectives for the region
- Lead joint business plan with distributor to review and analyze business opportunities
- Focus on building channel sales fundamentals and standard operations
- Lead, mentor and improve the sales team capability
**Required Skills / Experience / Competencies**:
- Bachelor’s degree in related field
- Minimum 8 years of experience in general trade sales role within FMCG industry
- Ability to communicate in local language and English is a must as this role will manage the Vietnam market.
**Job Requirements**:
- Permanent - full time job
SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®**!**
Not ready to apply? Sign up for Job Alerts.
**Essential Duties and Responsibilities**:
- Achieve topline sales and trade spending as per given budget
- Achieve distribution objectives for the region
- Lead joint business plan with distributor to review and analyze business opportunities
- Focus on building channel sales fundamentals and standard operations
- Lead, mentor and improve the sales team capability
**Required Skills / Experience / Competencies**:
- Bachelor’s degree in related field
- Minimum 8 years of experience in general trade sales role within FMCG industry
- Ability to communicate in local language and English is a must as this role will manage the Vietnam market.
**Job Requirements**:
- Permanent - full time job
SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®**!**
Not ready to apply? Sign up for Job Alerts.
This advertiser has chosen not to accept applicants from your region.
4
Enabler Key Account Management - Business
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Build strong relationships with key strategic partners (enablers) and gain their trust, understand more about their business and their key success factors
- Responsibility to ensure the success of key merchants on Shopee platform, including driving Revenue and smooth operation.
- Educating key strategic partners on Shopee features, Shopee promotional campaigns, MKT tool, optimizing MKT channels and market insights.
- Build deep understanding of market and competition landscape, product P&L, product strengths and weakness, and product positioning in the portfolio to decide the strategy and tactics for bigger market share and profit.
- Interact with other local teams to share knowledge and replicate best practices.
- Other assignments from the line manager.
**Requirements**:
- 2 - 3 years experience in Ecommerce: Key Account, Merchandiser, Business Development.
- Have knowledge in the various marketing channels and technologies, including social media (Marketplace, Facebook, Twitter, LinkedIn, and more), content distribution and placement networks, Live commerce, etc.
- Data-driven mindset, strong analytical skills and experience in tracking relevant metrics at conversion level for optimization in performance marketing.
- Strong communication skills, able to prepare, lead, and present in meetings with key strategic partners.
- Good command of English.
- Good team player with an aptitude for sales and the ambition to constantly outperform your KPIs.
- Build strong relationships with key strategic partners (enablers) and gain their trust, understand more about their business and their key success factors
- Responsibility to ensure the success of key merchants on Shopee platform, including driving Revenue and smooth operation.
- Educating key strategic partners on Shopee features, Shopee promotional campaigns, MKT tool, optimizing MKT channels and market insights.
- Build deep understanding of market and competition landscape, product P&L, product strengths and weakness, and product positioning in the portfolio to decide the strategy and tactics for bigger market share and profit.
- Interact with other local teams to share knowledge and replicate best practices.
- Other assignments from the line manager.
**Requirements**:
- 2 - 3 years experience in Ecommerce: Key Account, Merchandiser, Business Development.
- Have knowledge in the various marketing channels and technologies, including social media (Marketplace, Facebook, Twitter, LinkedIn, and more), content distribution and placement networks, Live commerce, etc.
- Data-driven mindset, strong analytical skills and experience in tracking relevant metrics at conversion level for optimization in performance marketing.
- Strong communication skills, able to prepare, lead, and present in meetings with key strategic partners.
- Good command of English.
- Good team player with an aptitude for sales and the ambition to constantly outperform your KPIs.
This advertiser has chosen not to accept applicants from your region.
5
Key Account Management Executive - Shopee Xpress
Hanoi, Hanoi
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Acquire opinions and needs of customers, then work closely with Operation, Technology,. to improve service quality, bring positive experiences and satisfaction to customers.
- Build and maintain strong, long-lasting customer relationships.
- Regularly forecast the volume from the key sellers.
- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
- Assist with high severity requests or issue escalations as needed.
- Perform other duties as assigned by the line manager.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
- Driven to achieve team goals and is transparent to share ideas to help the team improve performance.
**Requirements**:
- Preferred background in Business Administration, Economics, Finance, Management/ Supply Chains.
- At least 01 year of experience in Customer Care (preferably Logistics and E-commerce).
- Work independently and proactively take on new responsibilities where most needed.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage.
- Desire to learn and desire to understand how the world works.
- Acquire opinions and needs of customers, then work closely with Operation, Technology,. to improve service quality, bring positive experiences and satisfaction to customers.
- Build and maintain strong, long-lasting customer relationships.
- Regularly forecast the volume from the key sellers.
- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
- Assist with high severity requests or issue escalations as needed.
- Perform other duties as assigned by the line manager.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
- Driven to achieve team goals and is transparent to share ideas to help the team improve performance.
**Requirements**:
- Preferred background in Business Administration, Economics, Finance, Management/ Supply Chains.
- At least 01 year of experience in Customer Care (preferably Logistics and E-commerce).
- Work independently and proactively take on new responsibilities where most needed.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage.
- Desire to learn and desire to understand how the world works.
This advertiser has chosen not to accept applicants from your region.
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6
Social Key Account Management - Fmcg, Shopee
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues
- Review and suggest enhancements to improve process wherever possible
**Requirements**:
- 1 - 3 years experienced in Key Account, Merchandiser, Business Development
- Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets
- Strong communication skills, able to prepare, lead and present in meeting with seller
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues
- Review and suggest enhancements to improve process wherever possible
**Requirements**:
- 1 - 3 years experienced in Key Account, Merchandiser, Business Development
- Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets
- Strong communication skills, able to prepare, lead and present in meeting with seller
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
This advertiser has chosen not to accept applicants from your region.
7
Head Key Account Management - Lifestyle Cluster
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
DepartmentBusiness Development and Partnerships- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
This advertiser has chosen not to accept applicants from your region.
8
Head Social Key Account Management - Business
Hanoi, Hanoi
Shopee
Posted today
Job Viewed
Job Description
Department Business Development and Partnerships- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
- Responsible for supervising and leading a team of KAM.
- Drive performance of all KAM on : commercial performance, seller relationship, special projects, internal tools or systems.
- Ensure correct and timely completion of team member’s performance tasks.
- Maintain & develop industry leading relationships with external key accounts to ensure success of key sellers on platform including driving revenue and smooth operation.
- Oversee quality of deals & sellers satisfaction with KAM and platform.
- Support CM in developing seller management strategy & initiatives.
- Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost sales.
- Work to create cross-functional engagements and understandings with necessary departments.
- Create a healthy work environment within the team and grow more future leaders.
**Requirements**:
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in key account, merchandiser, business development would be a plus
- Good at numbers, data-driven, logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
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