34 Client Side jobs in Vietnam

**Are you ready to join our digital revolution journey?**

**Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

**About Httpool**

Httpool, an Aleph company, represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions, seasoned vertical teams, and extensive market know-how, Httpool enables advertisers to connect with their audiences in the most efficient and effective ways, consistently maximizing their ROIs. Leading media platforms including Twitter, Facebook and many others appointed Httpool as their exclusive ad sales partner across selected European and Asian markets. We are looking for experienced Client Partners in Mumbai. Digital sales experience is a must. The position requires daily communication with our West based agencies and brands. If you’re passionate about Digital Marketing and have a proven track record in media sales, then we invite you to talk to us about the Client Partner role at Httpool.

**Main Responsibilities**:

- Develop and manage the strategic relationships with our key agencies and advertisers, both accelerating the existing traditional and digital media business as well as helping unlock completely new client relationships
- Consult key advertisers and agencies on how to leverage our partners with the objective of growing their business or delivering business and marketing objectives
- Educate advertisers and agencies on our partner products through onsite presentations and one-on-one training
- Attend industry events and conferences to generate new business leads
- Track revenue performance across the business portfolio, determine and action corrective measures where needed
- Ownership over the commercial success, full accountability, and strategic steering of short-term and long-term KPIs
- Be creative, to be able to come up with new ideas to improve customer service standards

**Core and Functional Skills and Knowledge**:

- You have a Bachelor’s degree or higher, preferably in Business Administration, Economics, Social Sciences or similar
- You have minimum 5 years of digital ad sales experience, focused on large accounts: creating, maintaining, and enhancing customer relationships
- You have experience with online advertising, analytics, and social media
- You have strong commercial skills (responsible for direct revenue)
- You demonstrated the ability to work effectively in a fast-paced, rapidly changing environment
- You possess solid project management skills
- Ability to manage large customer relationships, and manage through conflict, driving groups to collective business decision
- You can efficiently communicate internally and externally with excellent communication skills in English
- You are detail-oriented and able to successfully multitask on cross-functional projects
- You have a positive attitude with a drive to learn

**Benefits**:

- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
- Learn from the best and work closely with our partners and learn from them
- Work with innovative tech solutions
- Manage the most prestigious agencies and brands
- Competitive salary and benefits

**Aleph** is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
- “Share our similarities, celebrate our differences.” - M. Scott Peck_

Our client, a dynamic international trade consultancy, is seeking an experienced Client Relations Manager to be based in our Rach Gia, Kien Giang, VN office. This is an on-site position that requires a strong commitment to building and maintaining excellent relationships with our diverse clientele. In this role, you will be the primary point of contact for key clients, understanding their business needs and providing tailored solutions. Your responsibilities will include managing client portfolios, ensuring client retention and satisfaction, and identifying opportunities for upselling and cross-selling services. You will conduct regular client meetings, prepare performance reports, and act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate will have a proven track record in client management, sales, or business development within the professional services sector. Exceptional interpersonal, communication, and negotiation skills are essential. You should be adept at understanding client objectives and translating them into actionable strategies. We are looking for a proactive and professional individual with a keen business acumen and a strong understanding of client relationship management principles. This role demands a high level of organization, attention to detail, and the ability to manage multiple client accounts simultaneously. You will play a crucial role in fostering long-term partnerships and driving client loyalty, contributing significantly to the company's growth and success in the region. The position requires a commitment to providing outstanding service and a dedication to understanding and meeting the evolving needs of our clients.

**Job Overview**
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
**Essential Functions**
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
**Qualifications**
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Proficient in PC applications such as Excel, SQL & Power BI.
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

About the role

Grow your career in the Institutional Operations

Be a trusted customer service professional through initiatives that would promote good customer experience

Reports to the Client Service Manager

**Role Location**: ANZ, Ho Chi Minh - Vietnam

**Role Type**: Permanent, Full-Time positionAs the Client Service Officer, you will be responsible for
- The servicing of clients within Cash Management and Trade service covering both complex and simple product fulfilment to support sales origination activity in addition to activities relating to the day-to-day management of customer enquiries.

Providing the entry point and first experience for new customers and is critical to delivery of new revenue and meeting customer expectations

The daily running and management of the Calls and Customers to ensure customer’s calls are constantly well managed to resolve customer’s problem in a timely manner within the SLA, meeting customer’s expectations and achieving customer’s delight

Customer Service excellent performance in terms of delivering excellent customer satisfaction, high call quality, high productivity consistently, religiously logging in customer verbatim and record into the systems and cross-selling activities as required for the business

Carrying out activities related to Retail customers and accounts amid the exit of Retail Business in 2017 but a number of Retail accounts are still maintained with the bank, including handling enquiries from Retail customers and local authorities on their historical transactions/activities

About you

To be successful in this role, you will ideally bring the following
- Sound knowledge of all Institutional Banking and of fundamental working capital solutions products and services

Demonstrated telecommunication and sales skills

Some experience in legal requirements and procedures for implementing documentation to ensure that the bank is not exposed to any litigation

Well-developed time management and work prioritisation skills

Ability to work effectively in a team environment and perform the role effectively under pressure to meet the agreed deadlines

Good communication skills with all levels of management and staff

Solutions thinker and able to provide the most effective solutions to their prospective customers

About ANZ

At ANZ, everything we do boils down to ‘why’ - our Purpose - to shape a world where people and communities thrive.

As a Purpose-led bank we have committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

Job Posting End Date

, 11.59pm, (Melbourne Australia)

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

Responsible for holistically reviewing the customer experience-related data and metrics. Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud. Communicate any trends to management.

**Responsibilities**

(Nhập toàn bộ đơn yêu cầu thay đổi vào hệ thống).
- Process and follow up policy change requests, make sure all changes are correctly completed on time.

(Thực hiện và theo dõi các tiến trình thay đổi hợp đồng theo đúng thời gian quy định).
- Check and follow up pending cases, contact with relevant departments to process these cases on time.

(Kiểm tra và theo dõi những trường hợp chưa hoàn tất, liên hệ các bộ phận liên quan để hoàn tất yêu cầu thay đổi đúng thời gian quy định).
- Control input and output correctly, carefully within the service turnaround.

(Kiểm soát hồ sơ thay đổi đã được nhập, hoàn tất chính xác, cẩn thận và đúng hạn)
- Training for new POS staff or BCS staff about procedure and guideline of policy change.

(Hướng dẫn đồng nghiệp mới/Nhân viên BCS về quy định và hướng dẫn của thay đổi hợp đồng).
- Random check/full check completed policy change request of other users.

(Kiểm tra ngẫu nhiên/toàn bộ hồ sơ thay đổi HĐ đựoc thực hiện bởi đồng nghiệp khác cùng bộ phận).
- Ensure all reports are done completely, timely & accurately

(Đảm bảo tất cả các báo cáo được thực hiện đầy đủ, kịp thời và chính xác)
- Ensure assigned projects, system development and enhancement are done completely and timely

(Đảm bảo dự án được phân công, yêu cầu phát triển hệ thống hoàn tất theo kế hoạch)
- Perform process review & randomly check Policy change activities to ensure in sync with procedure

(Rà soát quy trình công việc và kiểm tra ngẫu nhiên các hoạt động của nhóm để đảm bảo quy trình được tuân thủ)
- Other tasks are assigned by manager

(Các nhiệm vụ khác được giao bởi người quản ly)

**How will you create impact?**

Responsible for holistically reviewing the customer experience-related data and metrics. Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud. Communicate any trends to management.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Minimum 2 years Industry experience preferred
- Post-secondary education, preferred
- Knowledge of VERINT call monitoring platform preferred
- High level of accuracy, attention to detail, and strong organizational skills
- Proficiency with Microsoft Office Suite Organized, able to multi-task and work in a fast-paced, constantly changing environment - both independently and as part of a team
- Ability to think independently
- Ability to prioritize work requests. Display of time management capabilities
- Thorough understanding of Transfer Agent policies and procedures regarding confidentiality of information, processing timeliness and accuracy.
- Excellent verbal and written communication skills

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace w

Great that you're thinking about a career with BSI!

Key responsibilities & accountabilities
- Undertake management system assessments in accordance with BSI requirements.
- Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
- Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
- Plan/schedule workloads to make best use of own time and maximise revenue-earning activity.
- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
- Maintain and develop assessment skills and technical and management system standards knowledge.
- Provide technical support to clients through business development, sales and customer service staff
- Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance.
- _ Bachelor degree (Information Technology)_
- _ Minimum 4 years working experience in Lead Auditor/Auditor in _International Standards such as ISO 9001, ISO 14001, ISO 45001, ISO 27001, PCIDSSand other standards where appropriately trained.
- Commercial understanding of compliance industry, minimum 2 years quality system management
- Good verbal and written communication skills and an eye for detail
- Be self motivated, flexible, and have excellent time management/planning skills
- Can work under pressure
- Willing to travel on business intensively
- An enthusiastic and committed team player
- Good public speaking and business development skill will be considered advantageous

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Our client is seeking a highly skilled and experienced Senior Aesthetician to join their prestigious wellness and beauty center in Nha Trang, Khanh Hoa, VN . This role combines hands-on client treatments with client relationship management, ensuring an exceptional experience for every guest. You will be responsible for performing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and potentially more advanced procedures depending on certifications. A critical component of this position is developing personalized treatment plans for clients, based on their skin type, concerns, and goals, and educating them on effective skincare routines and product recommendations. As a senior member of the team, you will also play a role in mentoring junior aestheticians, sharing your expertise, and ensuring adherence to the highest standards of hygiene and client care. Exceptional client communication and interpersonal skills are paramount, as you will be building long-term relationships with a discerning clientele. Responsibilities include client consultations, performing treatments with precision and care, managing client appointments and records, and contributing to the overall client experience. The ideal candidate will have a deep understanding of dermatology, skin physiology, and the latest advancements in aesthetic treatments and technologies. A strong sales aptitude for recommending products and additional services is also a plus. This role offers a hybrid work environment, allowing for a blend of on-site client interaction and potential remote administrative tasks.

Key Responsibilities:

• Perform a comprehensive range of advanced aesthetic treatments.
• Conduct thorough skin analysis and develop personalized treatment plans.
• Educate clients on skincare, product usage, and maintenance routines.
• Build and maintain strong, long-lasting client relationships.
• Ensure client satisfaction and address any concerns promptly.
• Stay updated on industry trends, new treatments, and products.
• Maintain a high standard of cleanliness and sanitation in treatment areas.
• Mentor and guide junior aesthetician staff.
• Manage client appointments and maintain detailed client records.
• Contribute to the overall success and reputation of the beauty center.

Required Qualifications:

• Certified Aesthetician with a minimum of 3-5 years of experience.
• Proficiency in a variety of advanced skincare treatments and technologies.
• In-depth knowledge of skin types, conditions, and cosmetic ingredients.
• Excellent client consultation and communication skills.
• Strong sales and client relationship management abilities.
• Ability to work independently and as part of a team.
• Commitment to professionalism and client confidentiality.
• Knowledge of hygiene and safety standards in the beauty industry.

Our client is searching for an exceptional Lead Aesthetician with a passion for beauty and wellness to join our innovative, remote-first team. In this specialized role, you will be responsible for providing expert virtual consultations, personalized skincare recommendations, and guidance on aesthetic treatments to a discerning clientele. Your expertise will extend to understanding diverse skin types, conditions, and concerns, enabling you to develop tailored skincare regimens and product suggestions. You will also play a key role in client education, empowering them with knowledge about effective skincare practices and the benefits of our product lines. This position requires excellent communication skills, a deep understanding of dermatological principles and cosmetic ingredients, and a proven ability to build rapport and trust with clients remotely. You will utilize our advanced tele-consultation platform to deliver high-quality client experiences. Responsibilities include conducting thorough client assessments via video calls, recommending appropriate treatments and products, tracking client progress, and providing ongoing support. The ideal candidate will be a licensed Aesthetician with a minimum of 5 years of experience in a clinical or spa setting. A strong knowledge of various skincare technologies and treatments, along with a commitment to staying current with industry trends and innovations, is crucial. Previous experience with remote client consultations or telehealth services is a significant advantage. This is a unique opportunity to leverage your aesthetic expertise in a flexible, fully remote capacity, helping clients achieve their beauty and wellness goals.