202 Cloud Support jobs in Vietnam

Our client is seeking a proficient and customer-focused Technical Support Specialist to provide expert assistance with cloud services. This fully remote role is perfect for individuals with strong troubleshooting skills and a passion for helping users resolve technical issues. You will be responsible for diagnosing and resolving complex problems related to cloud infrastructure, software applications, and user accounts, ensuring a high level of customer satisfaction. The ideal candidate possesses a solid understanding of cloud computing concepts, excellent communication skills, and the ability to work efficiently in a remote support environment.

Key Responsibilities:

• Provide first-level and second-level technical support to users via phone, email, and chat for cloud-based services.
• Diagnose and resolve technical issues related to cloud infrastructure, applications, and connectivity.
• Guide users through step-by-step solutions for software and hardware problems.
• Troubleshoot account access, permissions, and data synchronization issues.
• Escalate unresolved issues to appropriate senior technical teams, providing detailed information.
• Maintain accurate and comprehensive records of support requests and resolutions in the ticketing system.
• Develop and update knowledge base articles and troubleshooting guides for common issues.
• Identify recurring technical problems and suggest preventative measures or product improvements.
• Monitor system performance and provide feedback on potential issues.
• Ensure all customer interactions are handled professionally and efficiently.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Continuously learn about new cloud technologies and product updates.
• Contribute to team efforts by sharing knowledge and best practices.
• Assist with user onboarding and basic system configuration.
• Proactively identify opportunities to improve the customer support experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support or helpdesk roles, preferably with cloud services.
• Strong understanding of cloud computing concepts (e.g., SaaS, PaaS, IaaS, AWS, Azure, Google Cloud).
• Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding customer service and interpersonal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Knowledge of scripting or basic programming is a plus.
• Certifications like CompTIA A+, Network+, or cloud certifications are highly desirable.

This remote role based in **Hue, Thua Thien–Hue, VN** offers a fantastic opportunity to grow your technical support career within the cloud services domain.

Our client is seeking a highly proficient Senior Technical Support Specialist focusing on Cloud Services to join their remote customer service team. This role requires extensive knowledge of cloud infrastructure, troubleshooting complex technical issues, and providing exceptional support to a diverse client base. You will be instrumental in ensuring client satisfaction by resolving technical challenges efficiently and effectively, maintaining our client's reputation for outstanding customer care. This is a fully remote position, requiring a self-motivated individual with strong communication and problem-solving abilities.

Key Responsibilities:

• Provide advanced technical support to clients experiencing issues with cloud-based applications and infrastructure, including troubleshooting connectivity, performance, and access problems.
• Respond to customer inquiries via multiple channels (email, phone, chat) in a timely and professional manner.
• Diagnose and resolve complex technical issues, escalating to higher-level support or engineering teams when necessary.
• Document all technical issues, resolutions, and customer interactions in the support ticketing system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower users and support teams.
• Proactively monitor client systems and provide alerts or assistance when potential issues are detected.
• Identify trends in support requests and provide feedback to product development and engineering teams for product improvement.
• Assist in the onboarding and training of new support team members.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Stay up-to-date with the latest cloud technologies, service offerings, and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in technical support, customer service, or a related IT role, with a strong focus on cloud environments (e.g., AWS, Azure, GCP).
• In-depth understanding of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and cloud architecture.
• Proven ability to troubleshoot complex technical problems effectively and efficiently.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a passion for helping clients.
• Ability to work independently and manage time effectively in a remote work setting.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are highly desirable.
• Proactive attitude towards learning and skill development.

This is an exceptional opportunity to join a leading customer service-focused organization in a fully remote capacity. Our client values employee growth and provides a supportive environment for career development. If you are a dedicated and technically skilled support professional looking for a challenging and rewarding remote role, we encourage you to apply.

**Noventiq** is hiring!**

Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions.

With a turnover of US$ 1.1 billion in the fiscal year of 2021, Noventiq is currently one of the fastest-growing companies in the sector. In October 2021, company "Softline Holding plc" got its primary listing on the London Stock Exchange (LSE:SFTL). Noventiq’s growth is underpinned by its three-dimensional strategy to expand its geography, portfolio, and sales channels. The strategy is supported by Noventiq's active approach to M&As, enabling the company to take advantage of the ongoing consolidation in the industry. Noventiq's 3900 employees work in almost 60 countries throughout Asia, Latin America, Eastern Europe, and Africa—markets with significant growth potential.

We’re looking for **Cloud Technical Support** **Level 1** to bring your talent to Noventiq Vietnam. You’ll be a part of our Delivery team.

**What** **you’ll** **do**:
Implementing all the processes and activities related to Managed Services which can be supporting them to customers or partners, including but not limited to follow responsibilities:
 Operation and Support:

- Responsible for Customer's Infrastructure Environment/Systems/Applications
- Provide the Operation, Administration, and Maintainance of the Customer's systems or Applications
- Responsible for solving any problems while operating the Application/System/Infrastructure
- Coordinate with internal and external team to resolve any arising issues
- Incident management (create, update, respond, and resolve the ticket in ticketing system)
- Problem management (receive, test, reproduce, classify, and report any problem ticket to the Development if any)
- Request management (maintain, control, execute, changes, service requests, and respond back to customers)
- Provide the analyst/troubles shooting for the critical incident and report the RCA
- Conduct independent case research tools, databases, knowledge bases, etc.,
- Contribute to the technical content in online knowledge base.
- Interfaces with customers on general and specific issues within areas of functional expertise.

Monitoring:

- Installation, set up, configuration, and customize the monitoring system
- Responsible to resolve any system issue reported by monitoring tool.
- Proactive report of performance and system usage of the Application and preventive action.

**About you**:

- Have 1-2 years in Cloud Ops, Infrastructure Management, IT Managed Services
- Background: Computer Science Fundamentals
- English skills: Intermediate level
- Technology: Software Engineering, Testing Engineering, Quality Assurance, Software Development,

echnical Skill
- Public cloud fundamental (Azure, AWS, GCP)
- Active Directory - Basic configuration, Network basic troubleshooting, Printer - Basic configuration,
- Driver Installation, Application Installation, Troubleshooting Windows OS
- Troubleshooting macOS, Troubleshooting Hardware Issues, AntiVirus
- Spam & phishing, manage permissions on Fileservers, VPN-Basic Configuration, firewall, network

omain and Platform
- Have experience with one of the below System advantages: Salesforce, SharePoint, MS Dynamic, Tableau, Power BI

ools and Software
- Ticketing system: ServiceNow, Zendesk, Freshdesk, Jira service desk, Itop
- Monitoring software: Solar-wind, Data dog, Zabbix, PRTC, Nagios, PRTG, AppDynamic

on-Engineering Skills
- Face-to-face or personal communication, broadcast media communications, written methods of communication,.
- Mobile communications channels, electronic communications channels,.
- Issues and opportunities of solution, limitation of current solution, business viewpoints for new solution,
- Personal skills: 2-way communication, presentation, counseling, motivating, and proactivity,.
- Workplace skills: Critical thinking and problem solving, forecasting and decision-making, policy/law knowledge and savvy,
- Professional communication skills: Direct communication within professional teams, direct communication with client and partner teams,.
- Business knowledge: customer service, administration, service management, marketing, and relation,.
- Minimum certificate level in Professional Service or related quantitative fields

**What** **we** **offer**
- Working time: Mond-Fri, flexible working time, WFH is appliable
- Attractive salary with 100% salary during probation
- Full-pay insurance, Compliance fully to Vietnam Labor code
- Attractive Bonus, & Allowances for mobile, transportation, parking
- Opportunities to work with global colleagues from different cult

**Noventiq** is hiring!**

Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions.

With a turnover of US$ 1.1 billion in the fiscal year of 2021, Noventiq is currently one of the fastest-growing companies in the sector. In October 2021, company "Softline Holding plc" got its primary listing on the London Stock Exchange (LSE:SFTL). Noventiq’s growth is underpinned by its three-dimensional strategy to expand its geography, portfolio, and sales channels. The strategy is supported by Noventiq's active approach to M&As, enabling the company to take advantage of the ongoing consolidation in the industry. Noventiq's 3900 employees work in almost 60 countries throughout Asia, Latin America, Eastern Europe, and Africa—markets with significant growth potential.

We’re looking for **Cloud Technical Support** **Level 1** to bring your talent to Noventiq Vietnam. You’ll be a part of our Delivery team.

**What** **you’ll** **do**:
Implementing all the processes and activities related to Managed Services which can be supporting them to customers or partners, including but not limited to follow responsibilities:
 Operation and Support:

- Responsible for Customer's Infrastructure Environment/Systems/Applications
- Provide the Operation, Administration, and Maintainance of the Customer's systems or Applications
- Responsible for solving any problems while operating the Application/System/Infrastructure
- Coordinate with internal and external team to resolve any arising issues
- Incident management (create, update, respond, and resolve the ticket in ticketing system)
- Problem management (receive, test, reproduce, classify, and report any problem ticket to the Development if any)
- Request management (maintain, control, execute, changes, service requests, and respond back to customers)
- Provide the analyst/troubles shooting for the critical incident and report the RCA
- Conduct independent case research tools, databases, knowledge bases, etc.,
- Contribute to the technical content in online knowledge base.
- Interfaces with customers on general and specific issues within areas of functional expertise.

Monitoring:

- Installation, set up, configuration, and customize the monitoring system
- Responsible to resolve any system issue reported by monitoring tool.
- Proactive report of performance and system usage of the Application and preventive action.

**About you**:

- Have 1-2 years in Cloud Ops, Infrastructure Management, IT Managed Services
- Background: Computer Science Fundamentals
- English skills: Intermediate level
- Technology: Software Engineering, Testing Engineering, Quality Assurance, Software Development,

echnical Skill
- Public cloud fundamental (Azure, AWS, GCP)
- Active Directory - Basic configuration, Network basic troubleshooting, Printer - Basic configuration,
- Driver Installation, Application Installation, Troubleshooting Windows OS
- Troubleshooting macOS, Troubleshooting Hardware Issues, AntiVirus
- Spam & phishing, manage permissions on Fileservers, VPN-Basic Configuration, firewall, network

omain and Platform
- Have experience with one of the below System advantages: Salesforce, SharePoint, MS Dynamic, Tableau, Power BI

ools and Software
- Ticketing system: ServiceNow, Zendesk, Freshdesk, Jira service desk, Itop
- Monitoring software: Solar-wind, Data dog, Zabbix, PRTC, Nagios, PRTG, AppDynamic

on-Engineering Skills
- Face-to-face or personal communication, broadcast media communications, written methods of communication,.
- Mobile communications channels, electronic communications channels,.
- Issues and opportunities of solution, limitation of current solution, business viewpoints for new solution,
- Personal skills: 2-way communication, presentation, counseling, motivating, and proactivity,.
- Workplace skills: Critical thinking and problem solving, forecasting and decision-making, policy/law knowledge and savvy,
- Professional communication skills: Direct communication within professional teams, direct communication with client and partner teams,.
- Business knowledge: customer service, administration, service management, marketing, and relation,.
- Minimum certificate level in Professional Service or related quantitative fields

**What** **we** **offer**
- Working time: Mond-Fri, flexible working time, WFH is appliable
- Attractive salary with 100% salary during probation
- Full-pay insurance, Compliance fully to Vietnam Labor code
- Attractive Bonus, & Allowances for mobile, transportation, parking
- Opportunities to work with global colleagues from different cult

Our client is a rapidly growing technology firm looking for a talented Lead Backend Developer to spearhead the development of their cutting-edge cloud services platform. In this hybrid role, you will work both remotely and from our **Hanoi, Hanoi, VN** office, allowing for flexibility while fostering team collaboration. You will be responsible for designing, developing, and deploying robust, scalable, and secure backend systems. This includes defining API strategies, implementing microservices architecture, and optimizing database performance. You will lead a team of talented backend engineers, providing technical guidance, conducting code reviews, and fostering a culture of innovation and continuous improvement. Key responsibilities include architecting new features, troubleshooting complex issues, and ensuring the reliability and efficiency of our cloud infrastructure. You will work closely with frontend developers, DevOps engineers, and product managers to translate business requirements into technical solutions. A strong understanding of cloud platforms such as AWS, Azure, or Google Cloud is essential, as is expertise in languages like Python, Java, or Go, and frameworks like Django, Spring, or Node.js. Experience with containerization technologies (Docker, Kubernetes) and CI/CD pipelines is also highly valued. This is an excellent opportunity to make a significant impact on a product used by millions, working with modern technologies in a collaborative and supportive environment. We seek individuals passionate about clean code, best practices, and delivering high-quality software. Your contributions will be vital in scaling our services and ensuring a seamless user experience for our global customer base. Join our innovative team and help build the next generation of cloud-based solutions.

We are seeking a talented and experienced Senior Software Engineer specializing in Cloud Services to join our fully remote engineering team. In this role, you will design, develop, and deploy scalable and robust cloud-based solutions that power our cutting-edge products. You will be responsible for the entire software development lifecycle, from concept and design to testing and deployment, with a strong emphasis on building highly available and fault-tolerant systems. Your expertise will be crucial in architecting and implementing microservices, leveraging cloud-native technologies, and optimizing application performance for a global user base. You will collaborate closely with product managers, designers, and other engineers to translate business requirements into technical specifications and deliver high-quality software. This position requires a deep understanding of distributed systems, API design, and cloud infrastructure (AWS, Azure, or GCP). Experience with containerization technologies like Docker and Kubernetes is highly desirable.

This is a remote-first position, offering the flexibility to work from anywhere within Vietnam. We foster a culture of innovation, continuous learning, and collaboration, providing ample opportunities for professional development and career growth. You will have the chance to work on challenging problems, mentor junior engineers, and contribute to the technical direction of our cloud platform. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for building scalable and efficient software. A Bachelor's or Master's degree in Computer Science or a related field, along with a minimum of 5 years of professional software development experience, is required.

Our client, a fast-growing technology solutions provider, is seeking a skilled Network Infrastructure Technician to join their fully remote operations team. This role is crucial for maintaining and optimizing the company's cloud-based network infrastructure, ensuring high availability, performance, and security for our clients. You will be responsible for deploying, configuring, monitoring, and troubleshooting network hardware and software, including routers, switches, firewalls, and VPNs. The ideal candidate will have a strong understanding of networking protocols (TCP/IP, DNS, DHCP), cloud networking concepts (AWS, Azure, GCP), and experience with network monitoring tools. Excellent problem-solving skills, a proactive approach to identifying potential issues, and the ability to work independently in a remote setting are essential. You will play a key role in supporting our clients' IT needs by ensuring a robust and reliable network environment.

Key Responsibilities:

• Install, configure, and maintain network hardware and software in cloud environments.
• Monitor network performance and identify potential bottlenecks or failures.
• Troubleshoot and resolve network connectivity and performance issues.
• Implement and manage network security measures, including firewalls and VPNs.
• Assist in the design and implementation of network infrastructure upgrades and expansions.
• Manage network documentation, including diagrams and configurations.
• Provide technical support to end-users and internal teams for network-related issues.
• Stay up-to-date with the latest networking technologies and best practices.
• Ensure network infrastructure complies with security policies and industry standards.
• Participate in on-call rotation for network support as needed.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network administration or support.
• Strong understanding of TCP/IP, DNS, DHCP, and other networking protocols.
• Experience with cloud networking platforms such as AWS, Azure, or Google Cloud.
• Proficiency with network monitoring tools (e.g., Nagios, SolarWinds).
• Hands-on experience with routers, switches, and firewalls from major vendors.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.

Our client is seeking a highly skilled and experienced Senior Backend Software Engineer to join their innovative, fully remote engineering team. This is a critical role focused on designing, developing, and maintaining robust, scalable, and high-performance backend systems and cloud services that power their cutting-edge applications. You will be responsible for the entire software development lifecycle, from conceptualization and architecture to implementation, testing, and deployment. The ideal candidate will have a strong command of backend programming languages, a deep understanding of cloud infrastructure (AWS, Azure, or GCP), and a proven ability to architect complex, distributed systems. Your responsibilities will include designing and building APIs, developing microservices, managing databases, ensuring system security and scalability, and optimizing application performance. You will also collaborate closely with frontend developers, product managers, and QA engineers to deliver seamless user experiences. This fully remote position requires exceptional problem-solving skills, a meticulous approach to coding, and the ability to work autonomously and contribute effectively to a distributed team environment. We are looking for a proactive individual who can mentor junior engineers, drive technical excellence, and contribute to architectural decisions. Join our client to build the next generation of scalable cloud solutions and make a significant impact on their technological advancements, all while enjoying the flexibility of a remote work arrangement.
Key Responsibilities:

• Design, develop, and maintain scalable backend services and APIs.
• Build and optimize microservices architectures using modern frameworks.
• Manage and design relational and NoSQL databases.
• Implement and maintain cloud infrastructure on platforms like AWS or Azure.
• Write clean, efficient, and well-documented code.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Troubleshoot and debug complex issues in production environments.
• Participate in code reviews and contribute to best practices.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum of 7 years of experience in backend software development.
• Proficiency in one or more backend languages such as Python, Java, Go, or Node.js.
• Extensive experience with cloud platforms (AWS, Azure, GCP) and related services.
• Strong understanding of database technologies (SQL, NoSQL) and data modeling.
• Experience with containerization technologies (Docker, Kubernetes).
• Solid knowledge of software design patterns and architectural principles.
• Excellent problem-solving, debugging, and communication skills.
• Ability to work independently and collaboratively in a fully remote team.

This role offers an excellent opportunity to work on challenging projects and advance your career in a remote, technology-driven environment.

Our client is seeking a highly skilled and experienced Senior Backend Software Engineer to join their innovative, fully remote engineering team. This role is critical in designing, developing, and maintaining scalable, high-performance backend services and APIs that power our cutting-edge applications. You will be instrumental in building robust cloud-native solutions, focusing on microservices architecture, data management, and seamless integration with various third-party services. As a senior member, you will contribute significantly to technical decision-making, architectural design, and mentoring junior engineers.

You will work within an Agile development environment, collaborating closely with frontend developers, product managers, and QA engineers to deliver high-quality software. Your responsibilities will include writing clean, efficient, and well-documented code, implementing robust security measures, and optimizing application performance. Experience with cloud platforms such as AWS, Azure, or GCP is essential. You should have a deep understanding of database technologies (SQL and NoSQL), distributed systems, and modern CI/CD pipelines. The ability to troubleshoot complex technical issues and provide timely solutions in a remote setting is paramount.

The ideal candidate possesses a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, coupled with substantial professional experience in backend development. Proficiency in at least one major programming language (e.g., Java, Python, Go, Node.js) and a strong grasp of software design patterns and architectural principles are required. You should have a proven ability to work independently, manage your time effectively, and contribute positively to a collaborative remote team culture. A passion for learning new technologies and a commitment to delivering excellence in software engineering are key.

Key Responsibilities:

• Design, develop, and deploy scalable and resilient backend services and APIs using modern programming languages and frameworks.
• Build and maintain microservices architecture on cloud platforms (AWS, Azure, GCP).
• Write high-quality, efficient, maintainable, and well-tested code.
• Implement and enforce security best practices throughout the software development lifecycle.
• Optimize application performance, identify bottlenecks, and implement solutions for scalability.
• Collaborate with frontend developers to integrate user-facing elements with server-side logic.
• Work closely with product managers and QA engineers to understand requirements and ensure quality delivery.
• Design and manage database schemas (SQL and NoSQL) and optimize database performance.
• Develop and maintain CI/CD pipelines for automated testing and deployment.
• Troubleshoot and debug complex technical issues across the stack.
• Mentor and provide technical guidance to junior software engineers.
• Participate actively in code reviews, design discussions, and architectural planning.
• Contribute to technical documentation and knowledge sharing within the team.
• Stay up-to-date with emerging technologies and industry best practices.
• Proactively identify and propose improvements to development processes and systems.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 5+ years of professional experience in backend software development.
• Proficiency in one or more server-side languages such as Java, Python, Go, Node.js, or C#.
• Strong experience with cloud platforms (AWS, Azure, or GCP) and related services.
• Deep understanding of microservices architecture, RESTful APIs, and design patterns.
• Expertise in database technologies, including SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Cassandra).
• Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
• Familiarity with CI/CD tools and practices (e.g., Jenkins, GitLab CI, GitHub Actions).
• Solid understanding of software development principles, data structures, and algorithms.
• Excellent problem-solving, analytical, and debugging skills.
• Strong communication and collaboration skills, with the ability to work effectively in a remote team.
• Experience with agile development methodologies.