143 Club Management jobs in Vietnam

**Main duties and responsibilities**:
The Hostel General Manager will have a strategic and creative approach to ensuring the best possible guest and team member experience. They will be an ambassador of the brand, exemplify the company's core values, lead with passion and in a way that empowers team members to optimize performance across all departments.

They will oversee the management of the hostel's facilities, being accountable for high standards of housekeeping and for project managing maintenance works. They will also be responsible for growing accommodation bookings, optimizing occupancy, including preparing financial projections, and monitoring and reporting on sales performance.

**Training & Management**:To be responsible for all aspects of running the hostel. This includes oversight of the food and beverage, customer experience, front of house, housekeeping, and maintenance of the hostel. Responsible for a team up to 50 team members. Leading from the front, and by example, you will be able to effectively motivate a team whilst creating a shared vision of success that can be delivered upon. You will work effectively to identify and resolve the root causes of problems that are impacting the business and lead from the front to quickly resolve problems as they occur by bringing the level of gravitas and maturity to the role expected of a business leader.

You will be required to manage the team through empowerment and coaching to develop their personal skills and motivation so they are excited to come to work every day. This includes helping overcome personal challenges and helping team members effectively manage conflicts and complaints, whilst installing a passion for self development and improvement in line with Mad Monkey’s Core Values.

**People and Human Resources**: Working with the team and with the support of the HR function, you will be responsible for managing all aspects of your team. This includes scheduling training delivery, ensuring HRM systems are updated, following company HR procedures, disciplinary procedures, and maintaining accurate employment and performance records for each team member (including conducting weekly team meetings and regular performance reviews with your team). You will be required to have excellent decision making skills in the selection of new team members and to be well informed about staff tenure and salary.

**Customer Service and Entertainment**: Responsible for communicating and justifying planned improvements for the hostel, including customer service improvements, process improvements, and maintenance work. You will be responsible for providing feedback and resolutions to the Marketing Team on customer service issues and providing improvements to the Regional Operations Director/Manager.

Keep up to date with customer experience trends, take note of customer suggestions, maintain the “Mad Monkey” culture. Ensure the smooth running of events and entertainment, engage and talk with customers to deliver excellent service whilst you solve complaints swiftly and in a fair manner, and ensure the highest possible levels of customer service and care across the board.

**Financial Oversight**: You will effectively control the payroll, accounting procedures, check for errors, uphold efficient purchasing and inventory levels, and manage budgeting plans. You will have a working understanding of mathematics and basic accounting principles.

**Maintenance and Quality Control**: Perform daily property checks that include team, service, surroundings, and safety and monitor quality control of all departments whilst acting swiftly to correct any malfunctions by implementing lasting improvements to day-to-day processes and operations.

**Training and Management**Train the team using Mad Monkey’s training materials, SOPs and policies-
- Create specific task lists for each position and manage delivery through KPIs-
- Ensure team morale and motivation-
- Request feedback and ideas from each team member-
- Conduct performance evaluations**Sales and Marketing**Create promotions and events alongside Mad Monkey’s Events department-
- Liaise with tour operators to establish tours both in-house and external-
- Resolve customer service feedback issues**Human Resources**Team member recruitment-
- Assist with the maintenance of accurate HR data records for all team members-
- Facilitate conflict resolution between team members-
- Implement bonus plans for performance of team members and management-
- Keep up to date on employment laws-
- Support disciplinary and grievance situations**Food and Beverage**Ensure all Food and Beverage offerings are costed out and appropriate margins known-
- Ensure Food and Beverage events and promotions are visible and appropriately marketed-
- Ensure stock control is monitored and audited**Reception and Customer Service**Oversight of check-in and check-out procedures-
- Friendly interaction with Mad Monkey guests-
- Provide local and regiona

Responsibilities- Formulating and administering company strategies and policies and developing long term goals and objectives. This includes the direction, focus, and visualization of activities in responsible departments to further the overall progressive goals and objectives and monitor their progress
- Provide leadership in continuous improvement activities and successfully enable scalability to achieve our goals of meeting quality, cost, and delivery objectives
- Direct the company's manufacturing activities to ensure maximum effectiveness is obtained for the production of quality products within specified time and budgetary guidelines
- Liaise closely with Hong Kong headquarters to ensure optimal utilization of manufacturing facilities
- Overall management of the offshore country operations including but not limited to factory production, social compliance, merchandising, quality assurance, industrial engineering, sample department, warehouse, financial management, Government officials relations and conformance with all the regulations
- Monitor the manufacturing cost, including analyzing, controlling, reporting, and making recommendations to the Top Management
- Provide leadership, motivation and guidance to local management and staff through clear visions and continued improvements to existing practices
- P&L responsibility as the ultimate goal
- For overall management of the offshore country operations, the General Production Manager should direct report to the Production Director except for those financial and accounting issues that he or she should report to Finance Director
- Requirements- Form 5 or above
- With IE background would be an advantage
- Minimum 12 years related experience in apparel manufacturing industry with at least 7 years in managerial level
- Possess strong leadership and sound problem solving techniques
- With excellent managerial skills, able to assign job duties to appropriate staff
- Excellent interpersonal skills and good command of written and spoken English
- Proficient in Mandarin will be an advantage
- Salary:
- Negotiable- Benefits:
- 13 Months Salary, Depending Bonus, Medical Scheme (General), MPF, Annual Leave ( 12 ),- Holidays:
- Bank Holiday- Industry:
- Garment- Location:
- Overseas- Experience:
- Education:
- F.5

Job Description

MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building.

With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

Learn more at

- Developing and implementing strategic initiatives in conjunction with MiTek Customer segment leaders to develop new business opportunities and achieve company growth budgets
- Monitoring, analyzing, and improving the current system of production - and determining appropriate strategies for positive development
- Being responsible for effective and efficient workforce planning through the identification and rectification of skill gaps and resource level imbalances
- Liaising and interacting with all team members to ensure continuous improvement
- Communicating with all customers and other stakeholders to the highest level of quality applicable, including growing our customer base
- Positively and proactively participating as a member of the MiTek Senior Management Team (SMT), united in the pursuit of operational excellence; liaise and interact with other SMT team members to ensure continuous improvement
- Supporting recruiting, training, and personal development of our staff, including tracking, measuring, and improving staff performance
- Working with MiTek Customer Segment leaders to further develop business within our customer channels
- Liaising with existing customers to further develop the relationship through continued value creation to retain and enhance their business
- Relationship-development with new customers globally and ensuring that appropriate resources are allocated where required to maximize business development for MiTek’s long-term sustainable success
- Providing coaching, mentoring and support to the Operations Manager(s) and Team Managers to achieve an integrated, employee-orientated, high-performance culture for the Operations team
- Liaising with, support, and ensure that adequate training and development is provided by the Learning, Development & Performance team for new recruits / trainees and existing staff
- Continuing to grow the MiTek family by supporting the customers and ensuring the highest level of service is provided to all customers
- Other reasonable duties as requested

**Requirements**:

- An excellent understanding of the operations and capability of construction software relevant to GM’s specific division.
- Demonstrated exemplary customer service is critical and would include relevant evidential skills including patience, attentiveness, communication, product knowledge, positive language, and time management.
- Undertaken a leadership role within the Australian / North American / UK & Europe building & construction industry (Including MiTek Vietnam) is mandatory with a focus on residential or commercial construction.

Our client, a luxurious resort in Rach Gia, Kien Giang, VN , is looking for a seasoned and dynamic Hotel General Manager to oversee all aspects of hotel operations and ensure exceptional guest experiences. This pivotal role requires a leader with a strong background in hospitality management, a keen eye for detail, and a commitment to excellence. You will be responsible for managing the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services. The ideal candidate will have a proven track record of successfully managing hotel staff, optimizing revenue, controlling costs, and maintaining high standards of service quality. Key responsibilities include developing and implementing strategic plans to enhance profitability and guest satisfaction, managing budgets, ensuring compliance with health and safety regulations, and fostering a positive work environment for all employees. Strong leadership, communication, and interpersonal skills are essential, along with the ability to motivate and inspire a diverse team. Experience with hotel management software and systems is required. You will be responsible for marketing and sales initiatives to attract guests and build the hotel's reputation. We are looking for a strategic thinker with excellent problem-solving abilities and a passion for delivering unparalleled hospitality. This role demands dedication, adaptability, and a deep understanding of the hospitality industry. Your leadership will be instrumental in driving the success and reputation of this premier destination.

We are seeking a dynamic and experienced Boutique Hotel General Manager to oversee all aspects of our exquisite property. This is a critical leadership role responsible for ensuring exceptional guest experiences, maintaining high operational standards, and driving revenue growth. You will manage daily operations, supervise staff across all departments, and implement strategies to enhance customer satisfaction and loyalty. Key responsibilities include overseeing sales and marketing efforts, managing budgets and financial performance, and ensuring compliance with all health, safety, and hospitality regulations. You will also be responsible for recruiting, training, and developing a high-performing team, fostering a positive work environment, and upholding the unique brand standards of our boutique hotel. The ideal candidate will possess a proven track record in hotel management, with extensive experience in luxury hospitality. Strong leadership, communication, and interpersonal skills are essential for motivating staff and engaging with guests. A deep understanding of front office operations, food and beverage management, and revenue management is crucial. We are looking for an individual with a passion for service excellence, creativity in problem-solving, and a keen eye for detail. A Bachelor's degree in Hospitality Management or a related field, along with a minimum of 5 years of management experience in the hospitality industry, is required. This is an exciting opportunity to lead a distinguished establishment and contribute to its continued success, ensuring an unforgettable stay for every guest.

Our client is seeking an experienced and visionary General Manager to lead a prestigious luxury hotel in the heart of **Hue, Thua Thien–Hue, VN**. This role offers a dynamic opportunity to oversee all hotel operations, ensuring exceptional guest experiences and driving profitability. The ideal candidate is a seasoned hospitality professional with a passion for service excellence, a strong business acumen, and a proven ability to manage and motivate a diverse team. You will be responsible for strategic planning, financial management, sales and marketing initiatives, and maintaining the highest standards of quality and service across all departments. Key responsibilities include:

• Overseeing daily hotel operations, including front desk, housekeeping, F&B, and maintenance.
• Developing and implementing strategic business plans to maximize revenue and market share.
• Managing the hotel's budget, P&L, and financial performance, identifying cost-saving opportunities.
• Ensuring the delivery of consistently outstanding guest service and resolving guest issues effectively.
• Leading, training, and motivating hotel staff to achieve peak performance and customer satisfaction.
• Developing and executing sales and marketing strategies to attract new guests and retain existing ones.
• Maintaining the physical condition of the hotel, ensuring all facilities are well-maintained and adhere to safety standards.
• Building and fostering positive relationships with local authorities, suppliers, and the community.
• Implementing and upholding the hotel's brand standards and operational procedures.
• Conducting regular performance reviews and identifying development needs for staff.

A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. A minimum of 8 years of progressive management experience in the luxury hotel sector is essential. Excellent leadership, communication, problem-solving, and interpersonal skills are paramount. The ability to work a flexible schedule, including weekends and holidays, is necessary. This is a hybrid role, requiring a balance of on-site presence and flexibility for remote management tasks. Join us and lead a team dedicated to creating unforgettable experiences for our guests in a truly remarkable setting.

Our client, a distinguished boutique hotel, is seeking an experienced and charismatic General Manager to oversee all operations and ensure an exceptional guest experience. This role requires a strong presence on-site to lead the team, manage daily operations, and maintain the hotel's unique brand standards. You will be responsible for all aspects of hotel management, including staff supervision, guest relations, financial performance, marketing initiatives, and property maintenance. Key duties involve developing and implementing strategies to maximize revenue, control costs, and enhance guest satisfaction. You will lead and motivate a diverse team, fostering a positive work environment and ensuring high levels of service excellence. The ideal candidate will have a proven track record in hotel management, preferably within the luxury or boutique sector. Excellent leadership, communication, and problem-solving skills are paramount. A deep understanding of the hospitality industry, including operational procedures, financial management, and marketing strategies, is required. Experience in food and beverage management and event planning would be a significant advantage. You should be adept at building strong relationships with guests and staff alike, and possess a passion for delivering memorable experiences. This is a demanding but rewarding position for a hospitality professional committed to upholding the highest standards of quality and service in a beautiful setting.

Our client is seeking an experienced and passionate General Manager to lead a unique boutique hotel remotely. This role is perfect for an individual with a deep understanding of luxury hospitality and a proven ability to manage operations and guest experiences from afar. You will oversee all aspects of the hotel, including front desk operations, housekeeping, food and beverage, sales, marketing, and financial performance. The ideal candidate will have extensive experience in hotel management, with a strong focus on guest satisfaction and service excellence. You will be responsible for developing and implementing strategic plans to enhance revenue, control costs, and maintain brand standards. As a remote leader, you will utilize cutting-edge technology to manage the on-site team, monitor operations, and engage with guests. Key responsibilities include recruiting, training, and motivating staff, developing and executing marketing initiatives, managing budgets, and ensuring the overall profitability of the establishment. We are looking for a visionary leader with exceptional interpersonal and communication skills, capable of building strong relationships with stakeholders and delivering memorable guest experiences. A passion for travel and a commitment to creating an intimate and personalized atmosphere are essential. This is a unique opportunity to manage a high-end property from any location, contributing your expertise to elevate its reputation and success. Your ability to inspire a team and maintain operational efficiency in a remote setting will be critical.

Our client is a prestigious boutique hotel seeking a charismatic and experienced General Manager to lead its operations in the heart of Hanoi. This role is critical in ensuring the delivery of exceptional guest experiences, maintaining high standards of service, and driving profitability. You will oversee all aspects of hotel management, including F&B, housekeeping, front office, sales, and marketing, while fostering a positive and productive work environment for the staff. The ideal candidate will have a passion for hospitality, strong leadership capabilities, and a keen eye for detail.

Key Responsibilities:

• Oversee daily operations of the hotel, ensuring seamless service delivery.
• Develop and implement strategic plans to maximize revenue and guest satisfaction.
• Manage and motivate the hotel staff, providing training and performance feedback.
• Control operational costs and ensure adherence to budget guidelines.
• Maintain and enhance the hotel's reputation for quality and service.
• Develop and execute marketing and sales strategies to attract and retain guests.
• Ensure compliance with all health, safety, and legal regulations.
• Build strong relationships with guests, suppliers, and the local community.
• Monitor industry trends and competitor activities to identify opportunities for growth.
• Handle guest complaints and resolve issues promptly and professionally.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel management, preferably in a boutique or luxury setting.
• Proven ability to manage P&L, budgets, and operational costs effectively.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of hotel operations, including F&B, front desk, housekeeping, and sales.
• Knowledge of local hospitality market and customer service best practices.
• Demonstrated ability to drive revenue growth and enhance guest satisfaction.
• Proficiency in hotel management software.
• Passion for delivering exceptional customer service and creating memorable guest experiences.

This is an on-site position requiring your presence at the hotel.