1 398 Contract Support jobs in Vietnam
Sales Support
Ho Chi Minh City
Kuoni Tumlare
Posted today
Job Viewed
Job Description
**About the Role**
The primary role of Sales Support is to provide documentation support for the Sales team to send to the Operations team, mainly in the areas of checking quotes, producing Go-Ahead documentation, itinerary. Limited contact with customers for briefing information and follow up. Reporting to Sales Manager, the jobholder would follow pre-defined standard operating procedures (SOP).
**Key Responsibilities**
- Quote responsibilities: check, amend, re-check on quotes, as requested; which include printing out quote sheets and attach where appropriate.
- Visa support responsibilities: check and prepare visa support documentation to agents, follow up and provide support may needed during the progress.
- Offers responsibility: producing offers and sending to the clients, and manage itinerary changes on behalf of Sales (where needed)
- Go-Ahead responsibilities: prepare Go-Ahead documentation for the Operations team, attach the offer letter, final itinerary, original quotes and other documents on behalf of Sales (where needed)
- Provide admin and documentation support to Sales team, in relation to market situation, destination/competitor analysis, agent profiling, existing account management, reports, etc.
- Other support duties as and when assigned by manager.
**Role Requirements**
**TO SUCCEED IN THE ROLE, YOU SHOULD HAVE**
- Service-oriented with very positive working attitude
- Ability to prioritize work effectively, work independently with minimum supervision.
- Attentive to details and sensitive to figures.
- Organization skills and ability to multitask in a fast paced work environment.
- Highly motivated and a good teamwork player
- Knowledge of European destination is an advantage
**We Are Looking for a Person With**:
- Diploma or above with 2 years’ experience in Sales & Marketing, in travel or related industry is an advantage.
- Good communication and interpersonal skills in English and Vietnamese
- 2~3 years working experience of sales and operations
**What We Offer**:
- Competitive compensation package, included Social/Health/ Unemployment insurance as per Vietnam law.
- Opportunity to work in an international environment
- Diverse & Inclusive culture
- Learning and training opportunities for growth
- Dedicated Employee Engagement Activities
**What We Offer**:
- Competitive compensation package, included Social/Health/ Unemployment insurance as per Vietnam law.
- Opportunity to work in an international environment
- Diverse & Inclusive culture
- Learning and training opportunities for growth
- Dedicated Employee Engagement Activities
The primary role of Sales Support is to provide documentation support for the Sales team to send to the Operations team, mainly in the areas of checking quotes, producing Go-Ahead documentation, itinerary. Limited contact with customers for briefing information and follow up. Reporting to Sales Manager, the jobholder would follow pre-defined standard operating procedures (SOP).
**Key Responsibilities**
- Quote responsibilities: check, amend, re-check on quotes, as requested; which include printing out quote sheets and attach where appropriate.
- Visa support responsibilities: check and prepare visa support documentation to agents, follow up and provide support may needed during the progress.
- Offers responsibility: producing offers and sending to the clients, and manage itinerary changes on behalf of Sales (where needed)
- Go-Ahead responsibilities: prepare Go-Ahead documentation for the Operations team, attach the offer letter, final itinerary, original quotes and other documents on behalf of Sales (where needed)
- Provide admin and documentation support to Sales team, in relation to market situation, destination/competitor analysis, agent profiling, existing account management, reports, etc.
- Other support duties as and when assigned by manager.
**Role Requirements**
**TO SUCCEED IN THE ROLE, YOU SHOULD HAVE**
- Service-oriented with very positive working attitude
- Ability to prioritize work effectively, work independently with minimum supervision.
- Attentive to details and sensitive to figures.
- Organization skills and ability to multitask in a fast paced work environment.
- Highly motivated and a good teamwork player
- Knowledge of European destination is an advantage
**We Are Looking for a Person With**:
- Diploma or above with 2 years’ experience in Sales & Marketing, in travel or related industry is an advantage.
- Good communication and interpersonal skills in English and Vietnamese
- 2~3 years working experience of sales and operations
**What We Offer**:
- Competitive compensation package, included Social/Health/ Unemployment insurance as per Vietnam law.
- Opportunity to work in an international environment
- Diverse & Inclusive culture
- Learning and training opportunities for growth
- Dedicated Employee Engagement Activities
**What We Offer**:
- Competitive compensation package, included Social/Health/ Unemployment insurance as per Vietnam law.
- Opportunity to work in an international environment
- Diverse & Inclusive culture
- Learning and training opportunities for growth
- Dedicated Employee Engagement Activities
This advertiser has chosen not to accept applicants from your region.
0
IT Support
Hanoi, Hanoi
Công ty CP Giải Pháp Gene
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Be based in Hanoi and majorly support Hanoi users, nearby provinces, and Southern Asia colleagues (in English)
- Support user for technical issues: computer, networks, O365, digital tool, printer, and other hardware devices
- Manage inventory of hardware and software: Install and setup computers for new joiners, collect returned computers and devices from leavers
- Proactively take care of information security matters in Hanoi office in accordance with procedure, and per instruction of the IT Governance and Security
- Other tasks assigned by superiors
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Yêu Cầu Công Việc
IT degree or equivalence
- Fluent in English communication
- Be able self-managed tasks and working with supervisor remotely (in HCM City)
- Integrity and honesty
- Good at Windows 10/11, Microsoft Office 365, MS. Outlook, MS. Teams, SharePoint, and popular software
- Experience in setup and support desktop and laptop computer hardware
- Experience in service desk; have an effective method of guiding as well as supporting users
- Experience in support and setup mobile device for Enterprise is an advantage
- Good awareness of information security
- Dynamic, accountability, and well cooperation with colleagues
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Be based in Hanoi and majorly support Hanoi users, nearby provinces, and Southern Asia colleagues (in English)
- Support user for technical issues: computer, networks, O365, digital tool, printer, and other hardware devices
- Manage inventory of hardware and software: Install and setup computers for new joiners, collect returned computers and devices from leavers
- Proactively take care of information security matters in Hanoi office in accordance with procedure, and per instruction of the IT Governance and Security
- Other tasks assigned by superiors
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Yêu Cầu Công Việc
IT degree or equivalence
- Fluent in English communication
- Be able self-managed tasks and working with supervisor remotely (in HCM City)
- Integrity and honesty
- Good at Windows 10/11, Microsoft Office 365, MS. Outlook, MS. Teams, SharePoint, and popular software
- Experience in setup and support desktop and laptop computer hardware
- Experience in service desk; have an effective method of guiding as well as supporting users
- Experience in support and setup mobile device for Enterprise is an advantage
- Good awareness of information security
- Dynamic, accountability, and well cooperation with colleagues
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
1
Marketing Support
Hanoi, Hanoi
Công Ty TNHH Coway Vina
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Check manual, sub label, main label of all products
- Catalogue, Leaflet, POSM creation and management of all departments
- Gift, Uniform & promotion items purchasing & management: Tshirt, Cody bag, Backpack
- Certification & Marketing document management
- All marketing material management, daily report on internal system, & promotion registration
- Related payment paperwork
- Other tasks assigned by Team leader
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Social Insurance
Traveling
Health check annually
Training
13th salary
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Bachelor’s degree in related field
- 23-24 years old & above
- Genuinely interested in marketing/ product marketing
- Hard-working, Careful, details-oriented
- Proficient in English and Excel is preferable
- Already having experience in office environment and administration is preferable.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Nội Dung,Quảng Cáo/Marketing,SEO
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Check manual, sub label, main label of all products
- Catalogue, Leaflet, POSM creation and management of all departments
- Gift, Uniform & promotion items purchasing & management: Tshirt, Cody bag, Backpack
- Certification & Marketing document management
- All marketing material management, daily report on internal system, & promotion registration
- Related payment paperwork
- Other tasks assigned by Team leader
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Social Insurance
Traveling
Health check annually
Training
13th salary
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Bachelor’s degree in related field
- 23-24 years old & above
- Genuinely interested in marketing/ product marketing
- Hard-working, Careful, details-oriented
- Proficient in English and Excel is preferable
- Already having experience in office environment and administration is preferable.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Nội Dung,Quảng Cáo/Marketing,SEO
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
2
Technical Support
Ho Chi Minh City
Công Ty TNHH Bosch Global Software Technologies
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**Qualifications**:
- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000
Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**Qualifications**:
- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000
Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
3
Customer Support
Ho Chi Minh City
Công Ty TNHH Bosch Global Software Technologies
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
- Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Achieve the individual and service key performance indicators
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Advance or higher Chinese and English language in verbal & written
- Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Basis knowledge in Purchasing area
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Ideally having already experience in a customer service environment
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
- Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Achieve the individual and service key performance indicators
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Advance or higher Chinese and English language in verbal & written
- Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Basis knowledge in Purchasing area
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Ideally having already experience in a customer service environment
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Sales Support
Hanoi, Hanoi
Talentnet
Posted today
Job Viewed
Job Description
$650 - $650
**RESPONSIBILITIES**:
Perform customer service-related tasks that are directed by Manager and aligned with service standards regarding the Healthcare or other Employee benefits (EB) insurance products, including but not limited to:
- Handle New/Renewal (design quotation, work with insurers, negotiate with market, provide solutions to sales, making comparison and proposal)
- Provide consultation to clients regarding benefits and/or claims.
- Handle client’s claims (Advise documents, negotiate with Insurer and TPA, follow up and support client to collect missing documents, communicate with medical facilities to clarify information, if necessary, etc.)
- Prepare presentation files and relevant documents for client meetings.
- Participate in meeting with clients upon requests.
- Build up and strengthen relationship with insurance partners.
- Coach and train junior staffs regularly.
- Handle internal reports, record revenue and collect brokerage.
- Prepare insurance handbook, claim guideline for clients.
- Provide seminar or workshops to clients.
- Handle correspondence, and coordinate with Manager to response to clients.
- Filing & documentation.
- Handle other customer service/sales administration tasks as assigned.
**REQUIREMENTS**:
- Bachelor's degree or above in any fields.
- Experience in insurance for at least 03-5 year.
- English fluency.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Hard working, careful & be an active learner.
- Good communication & time management skills.
**For more information, please contact**:
- Mr. Nguyen Hoang Tu (84) 24 3936 7618 - Ext: 102
**RESPONSIBILITIES**:
Perform customer service-related tasks that are directed by Manager and aligned with service standards regarding the Healthcare or other Employee benefits (EB) insurance products, including but not limited to:
- Handle New/Renewal (design quotation, work with insurers, negotiate with market, provide solutions to sales, making comparison and proposal)
- Provide consultation to clients regarding benefits and/or claims.
- Handle client’s claims (Advise documents, negotiate with Insurer and TPA, follow up and support client to collect missing documents, communicate with medical facilities to clarify information, if necessary, etc.)
- Prepare presentation files and relevant documents for client meetings.
- Participate in meeting with clients upon requests.
- Build up and strengthen relationship with insurance partners.
- Coach and train junior staffs regularly.
- Handle internal reports, record revenue and collect brokerage.
- Prepare insurance handbook, claim guideline for clients.
- Provide seminar or workshops to clients.
- Handle correspondence, and coordinate with Manager to response to clients.
- Filing & documentation.
- Handle other customer service/sales administration tasks as assigned.
**REQUIREMENTS**:
- Bachelor's degree or above in any fields.
- Experience in insurance for at least 03-5 year.
- English fluency.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Hard working, careful & be an active learner.
- Good communication & time management skills.
**For more information, please contact**:
- Mr. Nguyen Hoang Tu (84) 24 3936 7618 - Ext: 102
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Lead - Technical Support
20000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Lead to manage and elevate their technical support operations from a fully remote setting. This role is crucial for ensuring exceptional customer satisfaction by leading a team of support specialists in resolving technical issues for our diverse customer base. You will be responsible for developing and implementing best practices in customer service, troubleshooting complex technical problems, and providing timely and effective solutions. This includes managing incoming support requests via multiple channels such as email, chat, and phone, and ensuring adherence to service level agreements (SLAs). Your leadership will involve training, mentoring, and motivating the support team, fostering a positive and productive work environment. You will also be tasked with identifying trends in customer issues, analyzing support data, and providing feedback to product development teams for service improvements. Creating and maintaining comprehensive knowledge base articles and troubleshooting guides will be a key responsibility. You will act as a point of escalation for difficult customer issues, demonstrating excellent problem-solving skills and a commitment to customer advocacy. The ideal candidate will possess strong communication skills, a deep understanding of technical products, and the ability to manage a remote team effectively. This is a great opportunity to make a significant impact on customer experience and contribute to the growth of a forward-thinking company.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists.
- Oversee daily support operations and ensure timely resolution of customer issues.
- Develop and implement customer support policies and procedures.
- Provide expert-level troubleshooting and technical assistance to customers.
- Train and mentor support staff, fostering professional development.
- Monitor customer satisfaction metrics and drive continuous improvement.
- Analyze support data to identify recurring issues and product improvement opportunities.
- Create and update knowledge base articles and FAQs.
- Serve as a primary escalation point for complex customer complaints.
- Ensure adherence to all service level agreements (SLAs).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience providing technical support for software or hardware products.
- Strong understanding of customer support best practices and KPIs.
- Excellent problem-solving, analytical, and communication skills.
- Proficiency in CRM and customer support software.
- Experience managing remote teams is highly desirable.
- Ability to remain calm and professional under pressure.
- Customer-centric mindset with a passion for service excellence.
- Proficiency in English is required.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
700000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility, allowing you to provide exceptional service to our customers from our **My Tho, Tien Giang, VN** hub. As a first point of contact, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. Your primary goal will be to build and maintain strong customer relationships by providing accurate, efficient, and friendly support. Key responsibilities include: responding to customer queries and complaints in a timely and professional manner; troubleshooting and resolving technical issues or product-related problems; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and resolutions in the CRM system; and identifying opportunities to improve customer satisfaction and retention. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and positive attitude. Previous experience in customer service or a related field is advantageous. Proficiency in CRM software and a basic understanding of troubleshooting methodologies are required. Strong organizational skills and the ability to manage multiple tasks simultaneously are essential for success in this role. You will be part of a supportive team environment, contributing to a seamless customer journey and reinforcing our client's reputation for outstanding service. This role requires adaptability and a commitment to delivering high-quality support, whether working from home or in the office.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
720000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This role, based in My Tho, Tien Giang, VN , is vital in ensuring customer satisfaction and resolving inquiries efficiently. You will be the first point of contact for customers seeking assistance via phone, email, or chat, addressing their questions, concerns, and technical issues with professionalism and care. The ideal candidate will possess outstanding communication and active listening skills, coupled with a patient and positive attitude. Responsibilities include troubleshooting common customer problems, providing clear and concise solutions, escalating complex issues to the appropriate departments, and documenting all customer interactions accurately in the CRM system. You will also be responsible for educating customers on product features and benefits and gathering customer feedback to help improve services. A strong understanding of customer service principles and a genuine desire to help others are essential. Previous experience in a customer service or helpdesk role is highly preferred, as is familiarity with customer relationship management (CRM) software. This is an excellent opportunity to grow within a supportive team environment in My Tho, Tien Giang, VN . If you are a problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Community Support Coordinator
53000 Thuy Van
WhatJobs
Posted today
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Job Description
We are seeking a compassionate and organized Community Support Coordinator to join our team in Hue, Thua Thien–Hue, VN . This role is dedicated to providing essential support and resources to individuals and families within our community, fostering well-being and facilitating access to services. You will be responsible for assessing client needs, developing personalized support plans, and connecting individuals with appropriate social services, healthcare providers, and community programs. Building and maintaining strong relationships with local organizations, government agencies, and community stakeholders will be key to your success. You will also organize and facilitate community outreach events, workshops, and support groups to enhance community engagement and provide valuable information. Maintaining accurate and confidential client records, tracking progress, and evaluating the effectiveness of support interventions are crucial aspects of this position. The ideal candidate will possess excellent communication, empathy, and active listening skills, with a genuine commitment to social justice and community development. You will advocate for clients, helping them navigate complex systems and overcome barriers to accessing resources. This role requires strong organizational abilities, problem-solving skills, and the capacity to manage multiple caseloads effectively. You will also contribute to program development and implementation, identifying unmet needs within the community and proposing solutions. Collaboration with colleagues and volunteers to ensure comprehensive support delivery is expected.
Qualifications:
This is a rewarding opportunity to make a meaningful impact on the lives of individuals and contribute to the strength and resilience of our community.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 3 years of experience in community outreach, social services, or a related support role.
- Proven experience in case management and developing client support plans.
- Excellent knowledge of local community resources and social services.
- Strong interpersonal, communication, and counseling skills.
- Ability to build rapport and trust with diverse populations.
- Proficiency in record-keeping and documentation.
- Empathy, patience, and a strong commitment to helping others.
- Ability to work independently and as part of a team.
- Valid driver's license and reliable transportation.
This is a rewarding opportunity to make a meaningful impact on the lives of individuals and contribute to the strength and resilience of our community.
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