705 Cs Supervisor jobs in Vietnam
Call Center Supervisor
Ho Chi Minh City
PASONA N A, INC.
Posted today
Job Viewed
Job Description
**Main Responsibilities**:
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Supervisor
63000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a motivated and customer-focused Customer Service Supervisor to lead their support team. This role offers a hybrid work model, providing a balance between remote work and essential on-site presence for team supervision and training. You will be responsible for overseeing the daily operations of the customer service department, ensuring that customers receive exceptional support and that team members are performing effectively. Your leadership skills and commitment to customer satisfaction will be key to driving team success and enhancing the overall customer experience.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree or equivalent experience in Customer Service, Business, or a related field, with at least 3-5 years of experience in customer service, including supervisory or team lead experience. Excellent communication, interpersonal, and problem-solving skills are essential. You must be adept at de-escalating situations and finding satisfactory resolutions for customers. Proficiency in customer relationship management (CRM) software and experience with various communication channels are required. The ability to work effectively in a hybrid environment, balancing remote responsibilities with on-site team management, is crucial. This role supports customers and operations related to the Phan Thiet, Binh Thuan, VN area, requiring periodic on-site engagement.
Key responsibilities include:
- Supervising, training, and mentoring customer service representatives.
- Monitoring customer service calls and interactions to ensure quality and adherence to standards.
- Handling escalated customer complaints and resolving complex issues.
- Developing and implementing customer service policies and procedures.
- Analyzing customer feedback and service data to identify areas for improvement.
- Managing team schedules, workload, and performance metrics.
- Ensuring prompt and accurate responses to customer inquiries via phone, email, and chat.
- Collaborating with other departments to resolve customer issues.
- Reporting on team performance and customer satisfaction metrics.
- Maintaining a positive and supportive team environment.
The ideal candidate will have a Bachelor's degree or equivalent experience in Customer Service, Business, or a related field, with at least 3-5 years of experience in customer service, including supervisory or team lead experience. Excellent communication, interpersonal, and problem-solving skills are essential. You must be adept at de-escalating situations and finding satisfactory resolutions for customers. Proficiency in customer relationship management (CRM) software and experience with various communication channels are required. The ability to work effectively in a hybrid environment, balancing remote responsibilities with on-site team management, is crucial. This role supports customers and operations related to the Phan Thiet, Binh Thuan, VN area, requiring periodic on-site engagement.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Supervisor
810000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a reputable company with a strong focus on customer satisfaction, is looking for an experienced and dynamic Senior Customer Service Supervisor to lead their support team. This role is offered on a hybrid basis, allowing for collaboration within our **Bien Hoa, Dong Nai, VN** office while also providing remote work flexibility. You will be responsible for overseeing daily customer service operations, coaching and mentoring customer service representatives, and ensuring the delivery of exceptional support across multiple channels. Your expertise will be vital in maintaining high standards of customer interaction, resolving complex customer issues, and identifying opportunities to improve the customer experience. This position requires strong leadership abilities, excellent communication skills, and a deep understanding of customer service best practices. You will monitor team performance, analyze customer feedback, and implement strategies to enhance efficiency and effectiveness. The ideal candidate will possess a proven track record in customer service management, including experience with CRM systems and customer support platforms. You must be adept at training and motivating team members, fostering a positive and productive work environment. Responsibilities include handling escalated customer complaints, developing training programs, and reporting on key customer service metrics. You will play a key role in ensuring our customers receive outstanding support and assistance, contributing significantly to customer retention and satisfaction.
Responsibilities:
Responsibilities:
- Supervise and lead a team of customer service representatives, providing guidance and support.
- Monitor customer interactions across various channels (phone, email, chat) to ensure quality and adherence to standards.
- Handle escalated customer complaints and complex issues, ensuring timely and satisfactory resolution.
- Develop and implement training programs for customer service staff to enhance skills and knowledge.
- Analyze customer service performance metrics and identify areas for improvement.
- Coach and mentor team members, fostering a positive and productive work environment.
- Contribute to the development of customer service policies and procedures.
- Collaborate with other departments to resolve customer issues and improve overall service delivery.
- Ensure efficient workflow and resource allocation within the customer service team.
- Provide regular performance feedback to team members and participate in hiring processes.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or leadership role.
- Proven experience in managing and motivating customer service teams.
- Strong understanding of customer service principles, techniques, and metrics.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and customer support platforms.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to handle stressful situations and de-escalate customer conflicts effectively.
- Strong organizational and time management skills.
- Experience working in a hybrid work environment is beneficial.
- Commitment to providing exceptional customer service.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Supervisor (Airfreight)
Ho Chi Minh City
Công Ty TNHH Zim Logistics Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Key Accountability:
a. Handle customer inquiry and booking:
- Communicate with customer and oversea agents to receive and protect booking in advance
- Following closely the schedule and closely tracking shipment status of both LCL/FCL /Air shipment to assure customers are timely informed
- Prepare reports, update system timely and accurately.
b. To provide customer service:
Take care of customers, ensuring service provided to meet customers’ satisfaction.
c. To promote E-commerce:
- Establishing and maintaining good relationships with existing as well as potential customers.
- Comply with Daily Management Process to ensure our world class service.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Attractive salary.
Friendly and Professional working environment.
The opportunities for higher position.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- 5 years’ experience working in logistics or freight forwarder
- Bachelor’s Degree
- Fluent in English speaking and writing
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Xuất Nhập Khẩu
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
Key Accountability:
a. Handle customer inquiry and booking:
- Communicate with customer and oversea agents to receive and protect booking in advance
- Following closely the schedule and closely tracking shipment status of both LCL/FCL /Air shipment to assure customers are timely informed
- Prepare reports, update system timely and accurately.
b. To provide customer service:
Take care of customers, ensuring service provided to meet customers’ satisfaction.
c. To promote E-commerce:
- Establishing and maintaining good relationships with existing as well as potential customers.
- Comply with Daily Management Process to ensure our world class service.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Attractive salary.
Friendly and Professional working environment.
The opportunities for higher position.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- 5 years’ experience working in logistics or freight forwarder
- Bachelor’s Degree
- Fluent in English speaking and writing
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Xuất Nhập Khẩu
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Qc & Training Supervisor (Call Center) - Ho Chi
Ho Chi Minh City
Heineken
Posted today
Job Viewed
Job Description
**Job brief**
Your job as an QC & Training Supervisor is to ensure:
- The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency.
- Train call center staff to have appropriate skills and skills for the project to bring satisfaction to customers.
- Propose solutions to bring the highest efficiency and quality of operation.
**Main **Responsibilities**
- Leading of team of QC agent to look after the check and evaluate quality of contact center staff (voice, non-voice) at the request of Sales team leader and random inspection at the request of superiors.
- Be the owner of checking, identify and evaluation process of contact center
- Summarize inspection results, make reports on results collected during quality assessment / bad rating for peer, superiors and related departments.
- Be able to coordinate, host and planning training sessions regularly for new member, or adhoc training for cases where agents have errors detected during inspection and evaluation (if required).
- Coordinate with other team leaders to closely monitor and check new call center staff, employees with reduced performance, staff trained due to mistakes,.
- Update results for line manager and periodically report to QA on monitoring results.
- Prepare guaranteed conditions for each training session (Demo equipment, materials,.).
- Implement skills and professional training for employees (ensure efficiency). Complete the post-training tasks: marking, returning results and answering students' questions, reporting training results to direct manager and related departments.
- Support agents during the time when there is no train course. Regularly check the quality of consultation content of Customer Care staff through offline recordings to collect information, build private review content for agent periodically.
- Coordinate with Teamleader and QA to plan review, improve skills and skills for all call center staff.
**Requirements and skills**
- Experience in QC, training and coaching.
- Have skills in communicating and inspiring employees.
- Know how to plan employee development according to the skills roadmap.
- Good communication skills. Good computer skills.
- Good teamwork and coordination skills between departments.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Intermediate reporting skills.
- Resistant to high work pressure, can support the team outside of working hours if unexpected situations arise
- Ability to multitask and operate in constantly changing environments.
- Self-arrangement skills. Organizational skills, planning.
Your job as an QC & Training Supervisor is to ensure:
- The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency.
- Train call center staff to have appropriate skills and skills for the project to bring satisfaction to customers.
- Propose solutions to bring the highest efficiency and quality of operation.
**Main **Responsibilities**
- Leading of team of QC agent to look after the check and evaluate quality of contact center staff (voice, non-voice) at the request of Sales team leader and random inspection at the request of superiors.
- Be the owner of checking, identify and evaluation process of contact center
- Summarize inspection results, make reports on results collected during quality assessment / bad rating for peer, superiors and related departments.
- Be able to coordinate, host and planning training sessions regularly for new member, or adhoc training for cases where agents have errors detected during inspection and evaluation (if required).
- Coordinate with other team leaders to closely monitor and check new call center staff, employees with reduced performance, staff trained due to mistakes,.
- Update results for line manager and periodically report to QA on monitoring results.
- Prepare guaranteed conditions for each training session (Demo equipment, materials,.).
- Implement skills and professional training for employees (ensure efficiency). Complete the post-training tasks: marking, returning results and answering students' questions, reporting training results to direct manager and related departments.
- Support agents during the time when there is no train course. Regularly check the quality of consultation content of Customer Care staff through offline recordings to collect information, build private review content for agent periodically.
- Coordinate with Teamleader and QA to plan review, improve skills and skills for all call center staff.
**Requirements and skills**
- Experience in QC, training and coaching.
- Have skills in communicating and inspiring employees.
- Know how to plan employee development according to the skills roadmap.
- Good communication skills. Good computer skills.
- Good teamwork and coordination skills between departments.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Intermediate reporting skills.
- Resistant to high work pressure, can support the team outside of working hours if unexpected situations arise
- Ability to multitask and operate in constantly changing environments.
- Self-arrangement skills. Organizational skills, planning.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support
Ho Chi Minh City
Công Ty TNHH Bosch Global Software Technologies
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
- Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Achieve the individual and service key performance indicators
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Advance or higher Chinese and English language in verbal & written
- Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Basis knowledge in Purchasing area
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Ideally having already experience in a customer service environment
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
- Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Achieve the individual and service key performance indicators
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Advance or higher Chinese and English language in verbal & written
- Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Basis knowledge in Purchasing area
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Ideally having already experience in a customer service environment
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
700000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team. This hybrid role offers a balance of in-office collaboration and remote flexibility, allowing you to provide exceptional service to our customers from our **My Tho, Tien Giang, VN** hub. As a first point of contact, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. Your primary goal will be to build and maintain strong customer relationships by providing accurate, efficient, and friendly support. Key responsibilities include: responding to customer queries and complaints in a timely and professional manner; troubleshooting and resolving technical issues or product-related problems; guiding customers through product features and functionalities; escalating complex issues to appropriate departments; documenting customer interactions and resolutions in the CRM system; and identifying opportunities to improve customer satisfaction and retention. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and positive attitude. Previous experience in customer service or a related field is advantageous. Proficiency in CRM software and a basic understanding of troubleshooting methodologies are required. Strong organizational skills and the ability to manage multiple tasks simultaneously are essential for success in this role. You will be part of a supportive team environment, contributing to a seamless customer journey and reinforcing our client's reputation for outstanding service. This role requires adaptability and a commitment to delivering high-quality support, whether working from home or in the office.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
720000 My Tho, Tien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This role, based in My Tho, Tien Giang, VN , is vital in ensuring customer satisfaction and resolving inquiries efficiently. You will be the first point of contact for customers seeking assistance via phone, email, or chat, addressing their questions, concerns, and technical issues with professionalism and care. The ideal candidate will possess outstanding communication and active listening skills, coupled with a patient and positive attitude. Responsibilities include troubleshooting common customer problems, providing clear and concise solutions, escalating complex issues to the appropriate departments, and documenting all customer interactions accurately in the CRM system. You will also be responsible for educating customers on product features and benefits and gathering customer feedback to help improve services. A strong understanding of customer service principles and a genuine desire to help others are essential. Previous experience in a customer service or helpdesk role is highly preferred, as is familiarity with customer relationship management (CRM) software. This is an excellent opportunity to grow within a supportive team environment in My Tho, Tien Giang, VN . If you are a problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
90000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading e-commerce platform, is seeking a diligent and customer-focused Customer Support Specialist to join their team in Can Tho, Can Tho . This role is essential for ensuring customer satisfaction by providing timely and effective assistance across various support channels, including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for helping others. Responsibilities include resolving customer inquiries and issues, processing orders and returns, troubleshooting technical problems, providing product information, and escalating complex cases to appropriate departments. You will be expected to maintain accurate records of customer interactions and contribute to the improvement of customer service processes and knowledge base. This is a great opportunity for individuals looking to build a career in customer service within a dynamic and growing company. We are looking for team players who are detail-oriented, reliable, and committed to delivering a positive customer experience. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial. The role requires a strong understanding of customer service principles and a commitment to upholding the company's brand reputation. The successful candidate will be a problem-solver, adept at de-escalating situations and finding satisfactory resolutions for customers. Training will be provided on specific products and systems.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently.
- Process orders, returns, and exchanges.
- Provide product information and technical assistance.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain accurate customer records and interaction logs.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues to suggest process improvements.
- Strive for first-contact resolution and high customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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