117 Csr Associate jobs in Vietnam

The Client & Video Services Manager will act as a relationship and project manager to our most important artists and distributed music and video clients in Vietnam.

**What you'll do**:

- Manage relationships with independent labels, managers, and artists.
- Manage release processing logistics within The Orchard's distribution system for digital music and video formats
- Provide customer service and support for distributed clients in adopting The Orchard's proprietary client tools and technology
- Responsible for managing a roster of clients and channels in Vietnam that are partnered with the Orchard's MCN
- Provide high level support for Video Services clients & internally (client managers, etc.) to ensure that video content related issues get resolved immediately.
- Perform channel & video audits for key clients - advising & executing on key takeaways.

**Who you are**:

- 2+ years working within a label, artist management or distribution system managing releases, projects or relationships
- 2+ years experience in YouTube content rights management and monetization
- Familiarity with YouTube's Content ID system, copyright policies, and best practices for rights management.
- High level of knowledge with digital retail outlets, release timelines, and marketing opportunities
- High level of awareness and passion for independent labels and artists
- Supreme organizational skills + written and verbal communication skills in Vietnamese and English, with ability to stay cool under pressure, dealing with challenging personalities

**What we give you**:

- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- We invest in your professional growth & development

**Equal Opportunities**

As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

**Privacy Policy

The Client & Video Services Manager will act as a relationship and project manager to our most important artists and distributed music and video clients in Vietnam.

**What you'll do**:

- Manage relationships with independent labels, managers, and artists.
- Manage release processing logistics within The Orchard's distribution system for digital music and video formats
- Provide customer service and support for distributed clients in adopting The Orchard's proprietary client tools and technology
- Responsible for managing a roster of clients and channels in Vietnam that are partnered with the Orchard's MCN
- Provide high level support for Video Services clients & internally (client managers, etc.) to ensure that video content related issues get resolved immediately.
- Perform channel & video audits for key clients - advising & executing on key takeaways.

**Who you are**:

- 2+ years working within a label, artist management or distribution system managing releases, projects or relationships
- 2+ years experience in YouTube content rights management and monetization
- Familiarity with YouTube's Content ID system, copyright policies, and best practices for rights management.
- High level of knowledge with digital retail outlets, release timelines, and marketing opportunities
- High level of awareness and passion for independent labels and artists
- Supreme organizational skills + written and verbal communication skills in Vietnamese and English, with ability to stay cool under pressure, dealing with challenging personalities

**What we give you**:

- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- We invest in your professional growth & development

**Equal Opportunities**

As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

**Privacy Policy

Our client, a reputable automotive dealership, is seeking an experienced Automotive Service Advisor to join their team in **Can Tho, Can Tho, VN**. This role is pivotal in bridging the gap between customers and the service department, ensuring exceptional customer experiences and efficient vehicle maintenance operations. You will be the primary point of contact for customers bringing their vehicles in for service and repair.

Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival at the service center.
• Inspect vehicles with customers, identify service needs, and clearly document repair orders.
• Explain diagnostic results and recommended services to customers in an understandable manner.
• Provide accurate estimates for labor and parts costs, and confirm pricing with customers.
• Schedule service appointments and manage the workflow of the service department.
• Maintain ongoing communication with customers regarding the status of their vehicle repairs.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Process payments and ensure all paperwork is completed accurately.
• Upsell additional services and products when appropriate and beneficial to the customer.

Qualifications:

• Proven experience as a Service Advisor in the automotive industry.
• Strong knowledge of automotive systems and repair processes.
• Exceptional customer service and interpersonal skills.
• Excellent communication and active listening abilities.
• Sales-oriented mindset with the ability to explain technical information clearly.
• Proficiency in using automotive dealership management software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for cars and providing outstanding customer support.
• High school diploma or equivalent; technical school or college degree is a plus.

This hybrid role offers a competitive salary and benefits, along with opportunities for growth within a well-established automotive group.

Our client is seeking an experienced and customer-focused Remote Hospitality Customer Relations Manager to enhance guest experiences and build lasting relationships. This fully remote role requires you to manage customer interactions, resolve issues, and proactively seek ways to improve guest satisfaction across all their properties. You will be the primary point of contact for feedback and will implement strategies to ensure a high level of service delivery. Your ability to communicate empathetically, problem-solve efficiently, and manage online reputation will be vital in this position.

Key Responsibilities:

• Manage and oversee all aspects of customer relations for the hospitality division, working remotely.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone.
• Resolve customer issues effectively and efficiently, aiming for first-contact resolution.
• Monitor and manage online reviews and social media mentions, responding appropriately and proactively.
• Identify trends in customer feedback and work with relevant departments to implement improvements.
• Maintain a comprehensive database of customer interactions and feedback.
• Develop and implement customer service standards and training materials for remote staff.
• Collaborate with marketing teams to develop customer engagement campaigns.
• Analyze customer data to identify areas of opportunity for service enhancement.
• Ensure a consistent and high-quality customer experience across all touchpoints.
• Manage customer loyalty programs and initiatives.
• Act as a brand ambassador, promoting positive customer relationships.
• Handle escalated customer issues, ensuring swift and satisfactory resolution.
• Stay informed about best practices in customer service and hospitality management.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service or customer relations management, preferably in the hospitality industry.
• Proven ability to handle difficult customer situations with patience and professionalism.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and customer support platforms.
• Experience managing online reputation and social media engagement.
• Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
• Strong organizational skills and attention to detail.
• Passion for delivering exceptional customer experiences.
• Flexibility to work occasional evenings or weekends if required for customer support needs.

This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Associate IT Technical Support Engineer is an entry level subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.
This role proactively identifies, investigates, and resolves less complex technical incidents and problems and restoring service to clients by ensurig these incidents are managed to resolution.
**Key responsibilities:**
+ Under guidance, undertakes regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.
+ Under guidance, proactively identifies problems, events, incidents, and errors prior to or when they occur.
+ Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.
+ Under guidance, resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.
+ Under guidance, ensures the efficient and comprehensive resolution of incidents, problems, events, and requests.
+ Reports and escalates unresolved issues to next level Engineers and/or 3rd party vendors.
+ Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures.
+ Under guidance, proactively supports the service desk by receiving calls and incidents, problems, requests, and events when required.
+ Under guidance, ensures the resolution and recovery of an incident in line with the relevant processes and service level agreements.
+ Under guidance, updates incidents, requests, problems, and/or events with progress and resolution details.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ability to communicate well and to capture all pertinent details when required will contribute to their success
+ Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner
+ Sound interpersonal skills with the ability to foster and maintain stakeholder relationships
+ Solid client service orientation and passion for achieving or exceeding expectations
+ Good written and verbal communication skills
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
+ Ability to adapt to changing circumstances
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
**Academic qualifications and certifications:**
+ Bachelor's degree or relevant qualification in IT/Computing, or related field.
+ Relevant IT certifications, such as ITIL and Microsoft 365.
**Required experience:**
+ Basic experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization.
+ Basic experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business.
+ Basic experience with a variety of technologies, for example (but not limited to) Secure Print, MS Azure, Meeting Room Technologies and Microsoft 365.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Contract:     Fixed-Term
Company Overview

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. From innovative portfolio analytics to regulatory and financial reporting solutions, Confluence invests in the latest technology and data and in its team of industry experts to meet the evolving needs of asset managers and service providers. Headquartered in Pittsburgh, PA, Confluence services over 400 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.

Role Description 

Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams. Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion. Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget. In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred. 

Primary Responsibilities

• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.  
li>Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.   < i>Collaborate with team members to ensure deliverables are met.   < i>Participate in simple solution design, configuration, testing and documentation activities, as applicable.   < i>Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern).   < i>Always communicate with stakeholders/partners in a competent and professional manner.   < i>Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting
• Communicate client satisfaction and plans to resolve any major outstanding issues to management
• Resolve client issues with Confluence software solutions
• Ensure that all client opportunities and issues are addressed in a timely manner
• Manage deployment of custom work and/or deliverables
• Demonstrate Subject Matter Expertise in one or more Confluence software solutions
• Other duties as assigned

Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.

Responsibilities:

• Supervise and manage a team of customer service representatives.
• Provide training, coaching, and performance feedback to team members.
• Handle and resolve escalated customer complaints and issues.
• Monitor customer interactions to ensure quality and adherence to service standards.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Ensure timely and accurate responses to customer inquiries across all channels.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with other departments to resolve customer issues effectively.
• Prepare reports on customer service performance and team productivity.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with customer service software and CRM systems.
• Ability to handle difficult customer situations with professionalism and empathy.

WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.

You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.

Key responsibilities include:

• Handling inbound customer inquiries via phone, email, and chat.
• Providing information about products, services, and policies.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Documenting all customer interactions and transactions in the CRM system.
• Following communication protocols, guidelines, and policies.
• Identifying and escalating priority issues to the appropriate internal teams.
• Gathering customer feedback and sharing it with relevant departments for service improvement.
• Maintaining a high level of product knowledge.
• Achieving personal and team customer satisfaction goals.
• Contributing to team efforts by accomplishing related results as needed.

We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.

Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products and services.
• Process orders, applications, and requests.
• Troubleshoot customer problems and provide effective solutions.
• Maintain customer records and update account information.
• Escalate complex issues to appropriate departments when necessary.
• Follow communication scripts and guidelines.
• Identify opportunities to improve customer service processes.
• Gather customer feedback and report it to management.
• Strive to achieve excellent customer satisfaction ratings.

Qualifications:

• High school diploma or equivalent; some college or customer service training is a plus.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to multitask and manage time effectively.
• A positive and patient demeanor.
• Adaptability to changing customer needs and business processes.
• Ability to work independently in a remote setting.
• Basic computer proficiency.

This role is based in **Haiphong, Hai Phong, VN**, but is a fully remote position.