781 Customer Care jobs in Vietnam
Assistant Customer Care
Ho Chi Minh City
DKSH
Posted today
Job Viewed
Job Description
**Location**:Ho Chi Minh, VN**Job Summary**
Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines
**General Responsibilities**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
- Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
- Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
- Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
- Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
- Establish and maintain good working relationships with clients/customers
**Functional Skills and Knowledge**
- Demonstrate basic knowledge in customer service principles and practices
- Proven SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
**Education**
Diploma/certificate in any field
**Work Experience**
Minimum one to two years' experience in similar role
Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines
**General Responsibilities**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
- Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
- Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
- Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
- Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
- Establish and maintain good working relationships with clients/customers
**Functional Skills and Knowledge**
- Demonstrate basic knowledge in customer service principles and practices
- Proven SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
**Education**
Diploma/certificate in any field
**Work Experience**
Minimum one to two years' experience in similar role
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Executive - Korean Speaking
Ho Chi Minh City
Hanwha Life Việt Nam - Tổng Đại Lý Bến Tre
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Ensure provision of a high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
- Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
- Keep courteous, helpful and smile voice as communicating with all clients.
- Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily.
- Cooperate with relevant Departments on improving customer care services and solving complaints.
- Work closely with the customer services and other operations areas in a team based environment.
- Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
- Handle Outbound campaign as assigned (Welcome call, premium reminding, survey.)
- Contribute initiatives applicable to improve customer loyalty and support Company's objectives of revenues, new business and persistency.
- Organize and monitor surveys on Customer Services/ Customer Care to have proposal for prompt adjustment/ or improvement.
- Take other tasks/ appropriate duties that may be assigned by Management team from time to time
**Benefits**:
- Competitive salary
- Full social insurance, personal accidental
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office at the heart of District 1.
- Annual leaves
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
- Good clerical work experience.
- Good customer services experience
- Good at speaking, writing in Vietnamese, Korean
- Good at organizing skills
- Effective communication skills: writing, speaking and listening.
- Ability to work under high pressure
- Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented. - Analytical skills and problem solving
- Ability to work independently as well as to work as a team
- Patient, careful, thoughtful, with a sense of responsibility
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng
Cao Đẳng
Không yêu cầu
(Mức lương: Thỏa thuận)
- Ensure provision of a high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
- Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
- Keep courteous, helpful and smile voice as communicating with all clients.
- Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily.
- Cooperate with relevant Departments on improving customer care services and solving complaints.
- Work closely with the customer services and other operations areas in a team based environment.
- Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
- Handle Outbound campaign as assigned (Welcome call, premium reminding, survey.)
- Contribute initiatives applicable to improve customer loyalty and support Company's objectives of revenues, new business and persistency.
- Organize and monitor surveys on Customer Services/ Customer Care to have proposal for prompt adjustment/ or improvement.
- Take other tasks/ appropriate duties that may be assigned by Management team from time to time
**Benefits**:
- Competitive salary
- Full social insurance, personal accidental
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office at the heart of District 1.
- Annual leaves
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
- Good clerical work experience.
- Good customer services experience
- Good at speaking, writing in Vietnamese, Korean
- Good at organizing skills
- Effective communication skills: writing, speaking and listening.
- Ability to work under high pressure
- Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented. - Analytical skills and problem solving
- Ability to work independently as well as to work as a team
- Patient, careful, thoughtful, with a sense of responsibility
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng
Cao Đẳng
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
1
National Sea Logistics Customer Care Manager
Ho Chi Minh City
Kuehne+Nagel
Posted 13 days ago
Job Viewed
Job Description
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence
**Your Role**
You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility
**Your Responsibilities**
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
+ To deliver + reinforce our CCL core competencies.
+ To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
+ To ensure the best-in-class customer onboarding + relationship management
+ To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
+ To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
+ To anchor the usage + improvements of CCL core systems.
+ To drive customer adoption of our eco-system.
**Your Skills and Experiences**
+ Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.
+ You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
**Your Role**
You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility
**Your Responsibilities**
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
+ To deliver + reinforce our CCL core competencies.
+ To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
+ To ensure the best-in-class customer onboarding + relationship management
+ To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
+ To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
+ To anchor the usage + improvements of CCL core systems.
+ To drive customer adoption of our eco-system.
**Your Skills and Experiences**
+ Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.
+ You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
2
Air Logistics Customer Care Specialist (Chinese speaking)
Kuehne+Nagel
Posted 7 days ago
Job Viewed
Job Description
**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.
**How you create impact**
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
+ To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.
+ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.
+ To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
+ To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
+ To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
+ To prepare, review + refine customer reports.
+ To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
**What we would like you to bring**
+ Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
+ Having at least 2 years working experience in Air Logistics Operations (Import/ Export) is an advantage.
+ Competent knowledge of international freight forwarding, logistics and import - export.
+ Careful, responsible, detail-oriented, able to work under pressure.
+ Good at customer service, task and time management & planning skills.
+ Having effective communication skills.
+ Good command of English (both verbal & written).
+ Good command of Chinese (both verbal & written).
**What's in it for you**
+ Health promotion: sports and wellness offers, supplementary company health insurance, etc.
+ Equipment & working environment: laptop and company mobile phone, modern working facilities, etc.
+ Perspective: Training offers for professional and personal development, etc.
+ Teamwork: familiar working atmosphere in a large company, various team and company events, etc.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.
**How you create impact**
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
+ To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.
+ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.
+ To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
+ To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
+ To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
+ To prepare, review + refine customer reports.
+ To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
**What we would like you to bring**
+ Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
+ Having at least 2 years working experience in Air Logistics Operations (Import/ Export) is an advantage.
+ Competent knowledge of international freight forwarding, logistics and import - export.
+ Careful, responsible, detail-oriented, able to work under pressure.
+ Good at customer service, task and time management & planning skills.
+ Having effective communication skills.
+ Good command of English (both verbal & written).
+ Good command of Chinese (both verbal & written).
**What's in it for you**
+ Health promotion: sports and wellness offers, supplementary company health insurance, etc.
+ Equipment & working environment: laptop and company mobile phone, modern working facilities, etc.
+ Perspective: Training offers for professional and personal development, etc.
+ Teamwork: familiar working atmosphere in a large company, various team and company events, etc.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
3
Customer Care Assistant - Native Level of Japanese
Ho Chi Minh City
Scalefast
Posted today
Job Viewed
Job Description
Do you have a native level of Japanese and excellent English?
Scalefast helps amazing brands develop successful Direct-to-Consumer online businesses. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfillment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences with a proven track record with global brands.
In our Customer Care team, we are looking for people to provide first-line support to our customers by quickly and accurately responding to customer inquiries and maintaining high customer satisfaction, collaborating externally and internally to ensure the order flow quality and guarantee the good flow of orders from the moment of the purchase until its shipment by performing control tasks.
**What do we offer?**
- Located in the heart of Ho Chi Minh City, our office supports the birth and growth of creative ideas and product development
- Become part of a multicultural happy family where you can contribute with your experience and learn from the experience of others
- Working with senior developers with fast and sustainable development mindsets
- Work with amazing global brands
- Flexible working hours with 2 remote days per week
- Get the opportunity to influence the future of our services and platform
- Full coverage health insurance
- Lunch and parking allowance
- 18 days of annual leave
- English class every Friday
- Weekly and monthly team building activities (meals / outdoor activities / short trips
- Mental Health Wellbeing Program
**Efficiently respond to customer inquiries and maintain high customer satisfaction.**
- Provide accurate, valid and complete information to the end-user by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Twitter tickets - Public and private messages
- Duplicates - Merge duplicated tickets together
- BBB complaints
- Manage other external platforms to efficiently reply to customer inquiries (Amazon/eBay)
**Collaborate externally and internally to ensure the order flow quality**
- Communication with 3PL to investigate or solve any delivery issue
- Communicate directly with the payment platform if further action is needed
- Communication with clients through various channels (Outlook, Slack, etc.)
- Communicating and coordinating with colleagues as necessary
**Guarantee a good flow of orders from the moment of the purchase until its shipment by performing control tasks.**
- Identify fraudulent patterns on SAFE manual verification checks and escalate accordingly
- Record correctly in Redmine the time spent with SAFE checks and Clients operations
- Handle OCR check
- Understand the details appearing in the payment platform when looking for an order
- EDI checks - Remove any errors that might appear in the address and contact customer if needed to confirm
- Be able to handle account deletions
- Knowledge of using internal scripts
- EDI Resends - Gather all orders that need resending and escalate to the Fulfillment team
- Process refunds through our payment platform
**Work schedule: 4 AM to 1 PM, with 1h meal break
Scalefast helps amazing brands develop successful Direct-to-Consumer online businesses. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfillment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences with a proven track record with global brands.
In our Customer Care team, we are looking for people to provide first-line support to our customers by quickly and accurately responding to customer inquiries and maintaining high customer satisfaction, collaborating externally and internally to ensure the order flow quality and guarantee the good flow of orders from the moment of the purchase until its shipment by performing control tasks.
**What do we offer?**
- Located in the heart of Ho Chi Minh City, our office supports the birth and growth of creative ideas and product development
- Become part of a multicultural happy family where you can contribute with your experience and learn from the experience of others
- Working with senior developers with fast and sustainable development mindsets
- Work with amazing global brands
- Flexible working hours with 2 remote days per week
- Get the opportunity to influence the future of our services and platform
- Full coverage health insurance
- Lunch and parking allowance
- 18 days of annual leave
- English class every Friday
- Weekly and monthly team building activities (meals / outdoor activities / short trips
- Mental Health Wellbeing Program
**Efficiently respond to customer inquiries and maintain high customer satisfaction.**
- Provide accurate, valid and complete information to the end-user by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Twitter tickets - Public and private messages
- Duplicates - Merge duplicated tickets together
- BBB complaints
- Manage other external platforms to efficiently reply to customer inquiries (Amazon/eBay)
**Collaborate externally and internally to ensure the order flow quality**
- Communication with 3PL to investigate or solve any delivery issue
- Communicate directly with the payment platform if further action is needed
- Communication with clients through various channels (Outlook, Slack, etc.)
- Communicating and coordinating with colleagues as necessary
**Guarantee a good flow of orders from the moment of the purchase until its shipment by performing control tasks.**
- Identify fraudulent patterns on SAFE manual verification checks and escalate accordingly
- Record correctly in Redmine the time spent with SAFE checks and Clients operations
- Handle OCR check
- Understand the details appearing in the payment platform when looking for an order
- EDI checks - Remove any errors that might appear in the address and contact customer if needed to confirm
- Be able to handle account deletions
- Knowledge of using internal scripts
- EDI Resends - Gather all orders that need resending and escalate to the Fulfillment team
- Process refunds through our payment platform
**Work schedule: 4 AM to 1 PM, with 1h meal break
This advertiser has chosen not to accept applicants from your region.
4
Client Relations Manager
910000 Rach Gia, Kien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic international trade consultancy, is seeking an experienced Client Relations Manager to be based in our Rach Gia, Kien Giang, VN office. This is an on-site position that requires a strong commitment to building and maintaining excellent relationships with our diverse clientele. In this role, you will be the primary point of contact for key clients, understanding their business needs and providing tailored solutions. Your responsibilities will include managing client portfolios, ensuring client retention and satisfaction, and identifying opportunities for upselling and cross-selling services. You will conduct regular client meetings, prepare performance reports, and act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate will have a proven track record in client management, sales, or business development within the professional services sector. Exceptional interpersonal, communication, and negotiation skills are essential. You should be adept at understanding client objectives and translating them into actionable strategies. We are looking for a proactive and professional individual with a keen business acumen and a strong understanding of client relationship management principles. This role demands a high level of organization, attention to detail, and the ability to manage multiple client accounts simultaneously. You will play a crucial role in fostering long-term partnerships and driving client loyalty, contributing significantly to the company's growth and success in the region. The position requires a commitment to providing outstanding service and a dedication to understanding and meeting the evolving needs of our clients.
This advertiser has chosen not to accept applicants from your region.
5
Call Center Supervisor
Ho Chi Minh City
PASONA N A, INC.
Posted today
Job Viewed
Job Description
**Main Responsibilities**:
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
- Supervise, manage operations of call center
- Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso)
- Make and check reports on project status, sales performance, issues & action plan to improve
- Give appraisal on team member's performance
- Manage call system
- Be contact point between stakeholders of the project
- Other tasks from project manager
**Required work experience**
- University/college graduate
- 3-5 years experience in managining CS, telesales project, call center or equivalent. Insurance knowledge is a plus point.
- Organizational skill, leadership, reporting skill (MS office)
- English: intermediate (report to Japan side)
Working time: Mon-Fri
Working location: HCMC
This advertiser has chosen not to accept applicants from your region.
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6
Guest Experience Expert - Call Center
Ho Chi Minh City
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 24062748
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
Comply with Sheraton’s Code of Conduct at all times.
Attend to every call in a courteous and pleasant manner within three (3) rings.
Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
Demonstrate comprehensive knowledge of Front Office procedures and computer system.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Use guest name wherever possible in accordance with hotel standards.
Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Actively contribute to Marriott Bonvoy and upselling programs.
Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
Coordinate with Room Service menu availability to ensure guest satisfaction.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
Maintain a clean and tidy work area in accordance with the hotel standards.
Adhere to hotel policy regarding uniform and personal presentation.
Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
Uphold the Company’s Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
Comply with Sheraton’s Code of Conduct at all times.
Attend to every call in a courteous and pleasant manner within three (3) rings.
Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
Demonstrate comprehensive knowledge of Front Office procedures and computer system.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Use guest name wherever possible in accordance with hotel standards.
Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
Actively contribute to Marriott Bonvoy and upselling programs.
Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
Coordinate with Room Service menu availability to ensure guest satisfaction.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
Maintain a clean and tidy work area in accordance with the hotel standards.
Adhere to hotel policy regarding uniform and personal presentation.
Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
Perform any additional duties as requested by the Front Office Manager/ Senior Guest Service Center Manager and Hotel Management.
Uphold the Company’s Cares culture by demonstrating the Guest Service Center Standards at all times to guests and fellow associates.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Qc & Training Supervisor (Call Center) - Ho Chi
Ho Chi Minh City
Heineken
Posted today
Job Viewed
Job Description
**Job brief**
Your job as an QC & Training Supervisor is to ensure:
- The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency.
- Train call center staff to have appropriate skills and skills for the project to bring satisfaction to customers.
- Propose solutions to bring the highest efficiency and quality of operation.
**Main **Responsibilities**
- Leading of team of QC agent to look after the check and evaluate quality of contact center staff (voice, non-voice) at the request of Sales team leader and random inspection at the request of superiors.
- Be the owner of checking, identify and evaluation process of contact center
- Summarize inspection results, make reports on results collected during quality assessment / bad rating for peer, superiors and related departments.
- Be able to coordinate, host and planning training sessions regularly for new member, or adhoc training for cases where agents have errors detected during inspection and evaluation (if required).
- Coordinate with other team leaders to closely monitor and check new call center staff, employees with reduced performance, staff trained due to mistakes,.
- Update results for line manager and periodically report to QA on monitoring results.
- Prepare guaranteed conditions for each training session (Demo equipment, materials,.).
- Implement skills and professional training for employees (ensure efficiency). Complete the post-training tasks: marking, returning results and answering students' questions, reporting training results to direct manager and related departments.
- Support agents during the time when there is no train course. Regularly check the quality of consultation content of Customer Care staff through offline recordings to collect information, build private review content for agent periodically.
- Coordinate with Teamleader and QA to plan review, improve skills and skills for all call center staff.
**Requirements and skills**
- Experience in QC, training and coaching.
- Have skills in communicating and inspiring employees.
- Know how to plan employee development according to the skills roadmap.
- Good communication skills. Good computer skills.
- Good teamwork and coordination skills between departments.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Intermediate reporting skills.
- Resistant to high work pressure, can support the team outside of working hours if unexpected situations arise
- Ability to multitask and operate in constantly changing environments.
- Self-arrangement skills. Organizational skills, planning.
Your job as an QC & Training Supervisor is to ensure:
- The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency.
- Train call center staff to have appropriate skills and skills for the project to bring satisfaction to customers.
- Propose solutions to bring the highest efficiency and quality of operation.
**Main **Responsibilities**
- Leading of team of QC agent to look after the check and evaluate quality of contact center staff (voice, non-voice) at the request of Sales team leader and random inspection at the request of superiors.
- Be the owner of checking, identify and evaluation process of contact center
- Summarize inspection results, make reports on results collected during quality assessment / bad rating for peer, superiors and related departments.
- Be able to coordinate, host and planning training sessions regularly for new member, or adhoc training for cases where agents have errors detected during inspection and evaluation (if required).
- Coordinate with other team leaders to closely monitor and check new call center staff, employees with reduced performance, staff trained due to mistakes,.
- Update results for line manager and periodically report to QA on monitoring results.
- Prepare guaranteed conditions for each training session (Demo equipment, materials,.).
- Implement skills and professional training for employees (ensure efficiency). Complete the post-training tasks: marking, returning results and answering students' questions, reporting training results to direct manager and related departments.
- Support agents during the time when there is no train course. Regularly check the quality of consultation content of Customer Care staff through offline recordings to collect information, build private review content for agent periodically.
- Coordinate with Teamleader and QA to plan review, improve skills and skills for all call center staff.
**Requirements and skills**
- Experience in QC, training and coaching.
- Have skills in communicating and inspiring employees.
- Know how to plan employee development according to the skills roadmap.
- Good communication skills. Good computer skills.
- Good teamwork and coordination skills between departments.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Intermediate reporting skills.
- Resistant to high work pressure, can support the team outside of working hours if unexpected situations arise
- Ability to multitask and operate in constantly changing environments.
- Self-arrangement skills. Organizational skills, planning.
This advertiser has chosen not to accept applicants from your region.
8
Senior Aesthetician & Wellness Consultant - Remote Client Relations
700000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading provider of advanced beauty and wellness services, seeking a highly qualified and client-focused Senior Aesthetician & Wellness Consultant to join their innovative team on a fully remote basis. This unique role focuses on client consultations, personalized wellness program development, and expert advice on skincare and aesthetic treatments. You will serve as a primary point of contact for clients, guiding them through personalized wellness journeys and ensuring they achieve their desired results. The ideal candidate will possess a deep knowledge of skincare science, aesthetic treatments, and holistic wellness practices. Responsibilities include conducting detailed virtual client consultations, assessing skin conditions, recommending appropriate treatments and product lines, and developing customized wellness plans. You will also be responsible for educating clients on proper skincare routines, lifestyle modifications, and the benefits of various wellness services. Building strong, long-term client relationships through exceptional communication and follow-up is key. Experience with beauty and wellness software, CRM systems, and virtual consultation platforms is essential. Strong sales and consultative skills are a must, with the ability to upsell services and products effectively. A passion for continuous learning and staying updated on the latest industry trends and technologies is crucial. This fully remote position offers the flexibility to work from anywhere, empowering you to connect with clients globally. Join a forward-thinking company dedicated to enhancing well-being and beauty through personalized care. We are looking for a motivated professional eager to make a significant impact in the beauty and wellness sector.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive virtual client consultations on skincare and wellness.
- Assess client needs, skin conditions, and lifestyle factors.
- Develop personalized treatment plans and wellness programs.
- Recommend appropriate aesthetic treatments and product lines.
- Educate clients on skincare best practices and healthy lifestyle choices.
- Build and maintain strong, long-lasting client relationships.
- Provide follow-up support and monitor client progress.
- Upsell services and products based on client needs.
- Stay updated on industry trends, treatments, and product innovations.
- Maintain client records and manage appointments.
- Collaborate with the marketing team on content creation.
- Certification/License as an Aesthetician or relevant qualification.
- Minimum 5 years of experience in aesthetic treatments and skincare consultation.
- Extensive knowledge of skincare ingredients, treatments, and technologies.
- Experience in wellness consulting or coaching.
- Excellent communication, interpersonal, and customer service skills.
- Proven ability to build rapport and trust with clients.
- Proficiency in beauty/wellness software and CRM systems.
- Strong sales and persuasive skills.
- Ability to work independently in a remote environment.
This advertiser has chosen not to accept applicants from your region.
9