33 Customer Communication Management jobs in Vietnam

We are looking for an experienced Public Relations Manager to lead our communications efforts from a fully remote position. This role is critical in shaping and maintaining our client's brand reputation and public image. The ideal candidate will be adept at developing and executing comprehensive PR strategies, managing media relations, and crafting compelling narratives across various platforms. Responsibilities include writing press releases, speeches, and other communication materials; pitching stories to media outlets; and monitoring media coverage. You will also be responsible for managing crisis communications, developing social media content strategies, and building strong relationships with journalists, influencers, and stakeholders. This position requires exceptional written and verbal communication skills, strategic thinking, and a keen understanding of media landscapes. The ability to work independently, manage multiple projects simultaneously, and respond effectively to fast-paced environments is essential. A Bachelor's degree in Public Relations, Communications, Journalism, or a related field is required. A minimum of 5 years of experience in public relations or corporate communications, with a proven track record of successful media outreach and reputation management, is essential. Experience with PR software and media monitoring tools is a significant asset. This is a fully remote role, offering the flexibility to work from your preferred location. Join our team and play a key role in enhancing our client's public presence.

Our client is seeking a dynamic and experienced Public Relations Manager to lead their communications efforts in **Can Tho, Can Tho, VN**. This critical role involves shaping and maintaining a positive public image for the organization through strategic media relations, crisis communication, and proactive engagement. You will be responsible for developing and implementing PR campaigns, writing press releases, managing media inquiries, and fostering relationships with journalists, influencers, and key stakeholders. The ideal candidate will possess a deep understanding of media landscapes, excellent storytelling abilities, and a proven track record in managing corporate communications. You will also play a key role in developing internal communications strategies to ensure clear and consistent messaging across the organization. This position requires a strategic thinker with strong leadership skills and the ability to operate effectively in a fast-paced environment. Join us to build and amplify our client's brand narrative.

Responsibilities:

• Develop and execute integrated public relations strategies and campaigns.
• Manage day-to-day media relations, including pitching stories, responding to inquiries, and facilitating interviews.
• Write and edit press releases, media advisories, speeches, and other PR materials.
• Cultivate and maintain strong relationships with media contacts, industry influencers, and community leaders.
• Monitor media coverage and industry trends, providing analysis and recommendations.
• Develop and implement crisis communication plans.
• Create and manage internal communications to ensure employee alignment and engagement.
• Organize and manage press conferences, media events, and other public-facing activities.
• Collaborate with marketing and other departments to ensure consistent brand messaging.
• Manage the PR budget and external agencies as needed.

Qualifications:

• Bachelor's degree in Public Relations, Communications, Journalism, or a related field.
• Minimum of 6 years of experience in public relations or corporate communications, with agency or in-house experience.
• Demonstrated success in media relations and achieving positive media coverage.
• Excellent written and verbal communication skills, with strong storytelling and copywriting abilities.
• Experience in crisis communications and reputation management.
• Proficiency in PR software and media monitoring tools.
• Strong organizational and project management skills.
• Ability to work under pressure and meet tight deadlines.
• Exceptional interpersonal skills and ability to build rapport with diverse stakeholders.
• Understanding of digital PR and social media's role in reputation management.

Our client, a prominent leader in the consumer goods sector, is seeking a dynamic and experienced Senior Media Relations Manager to lead their corporate communications efforts. This role operates on a hybrid model, offering a balance between remote work and office-based collaboration. You will be responsible for shaping and executing the company's media strategy, building strong relationships with key journalists and media outlets, and managing public perception. This is an exciting opportunity to influence brand messaging and contribute to the company's reputation in a competitive market.

Key Responsibilities:

• Develop and implement comprehensive media relations strategies to enhance the company's public image and brand visibility.
• Cultivate and maintain strong, proactive relationships with national, regional, and industry-specific media contacts.
• Write and edit press releases, media advisories, speeches, and other communication materials.
• Secure positive media coverage through strategic pitching and proactive outreach.
• Manage media inquiries, coordinate interviews, and prepare company spokespeople.
• Monitor media coverage, analyze trends, and report on media performance against objectives.
• Develop crisis communication plans and act as a key point of contact during sensitive situations.
• Collaborate with internal stakeholders across marketing, communications, and business units to ensure consistent messaging.
• Identify opportunities for thought leadership and executive profiling.
• Manage media events, press conferences, and media tours.
• Stay abreast of industry developments, media landscape changes, and emerging communication technologies.
• Advise senior leadership on media relations matters and potential reputational risks.

Qualifications:

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field. A Master's degree is a plus.
• Minimum of 7 years of experience in media relations, public relations, or corporate communications, preferably with experience in the consumer goods industry.
• Proven track record of successfully managing media campaigns and securing significant media placements.
• Exceptional written and verbal communication skills, with a talent for crafting compelling narratives.
• Strong understanding of media dynamics, journalistic processes, and effective pitching techniques.
• Excellent media contacts and established relationships with key journalists in Vietnam and potentially across Southeast Asia.
• Experience in crisis communications and reputation management.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a hybrid work environment.
• Fluency in English and Vietnamese is required.

This hybrid position is based in Nam Dinh, Nam Dinh, VN , offering a competitive salary, comprehensive benefits, and the opportunity to significantly impact the company's public profile.

Our client, a leading media and communications firm, is looking for a strategic and experienced Senior Public Relations Manager to lead their corporate communications efforts in Haiphong . This is a full-time, on-site position.

As a Senior Public Relations Manager, you will be responsible for developing and implementing comprehensive public relations strategies to enhance the company's reputation, manage media relations, and communicate key messages to various stakeholders. Your role will involve shaping the company's public image, handling crisis communications, and building strong relationships with the media and industry influencers.

Key responsibilities include:

• Developing and executing integrated public relations and communications strategies aligned with business objectives.
• Managing media relations, including pitching stories, responding to media inquiries, and organizing press conferences.
• Crafting press releases, media kits, speeches, and other communication materials.
• Monitoring media coverage and analyzing public perception of the company.
• Developing and implementing crisis communication plans to manage sensitive situations effectively.
• Building and maintaining strong relationships with journalists, bloggers, and other media professionals.
• Advising senior management on public relations matters and communication strategies.
• Overseeing social media communications and ensuring consistent brand messaging.
• Developing internal communications strategies to ensure clear and effective communication within the organization.
• Managing PR agency relationships and ensuring effective execution of external campaigns.

Essential qualifications:

• A Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field. A Master's degree is a plus.
• Minimum of 6 years of experience in public relations, corporate communications, or a closely related field, preferably within the media industry.
• Proven track record of successful media relations and crisis management.
• Excellent written and verbal communication skills, with a talent for crafting compelling narratives.
• Strong understanding of media landscape, communication channels, and current affairs.
• Experience with media monitoring and analysis tools.
• Exceptional interpersonal skills and the ability to build rapport with diverse stakeholders.
• Strong strategic thinking and planning abilities.
• Leadership experience and the ability to mentor junior team members.
• Proficiency in Vietnamese and English is essential for this role.

This is a critical role for a seasoned PR professional looking to make a significant impact on a reputable media company's brand and reputation.

Our client is seeking a dynamic and experienced Senior PR Manager to lead their media relations and corporate communications efforts in **Ho Chi Minh City, Ho Chi Minh, VN**. This pivotal role involves developing and executing comprehensive public relations strategies to enhance the company's reputation, manage brand perception, and drive positive media coverage. The ideal candidate will possess a strong understanding of the media landscape, established relationships with key journalists and influencers, and a proven ability to craft compelling narratives. You will be responsible for overseeing all aspects of public relations, including press release writing, media outreach, crisis communication, and corporate messaging. Key responsibilities include managing the company's social media presence from a PR perspective, developing talking points for leadership, and monitoring media coverage. This position requires exceptional written and verbal communication skills, strategic thinking, and a proactive approach to building and maintaining relationships with stakeholders. A bachelor's degree in Public Relations, Communications, Journalism, or a related field, along with a minimum of 6 years of experience in public relations or corporate communications, is required. Experience in managing media crises and developing successful media campaigns is essential. You will work collaboratively with marketing, legal, and executive teams to ensure consistent and impactful communication. Join our client's high-performing team and contribute significantly to shaping their public image and achieving strategic communication goals. This is an exciting opportunity for a seasoned PR professional to lead impactful campaigns in a vibrant city.

We are looking for a creative and highly organized professional to join our team as Manager, Events and Communications. This role will be responsible for planning, developing, and executing colleague events and communication strategies that align with our company's goals. The ideal candidate is experienced in managing multiple projects simultaneously and can communicate effectively with a wide range of stakeholders.
**Position Responsibilities:**
**Event Planning and Management**
+ Lead the end-to-end planning, organization, and execution of colleague events such as corporate townhalls, mid-year and year-end celebrations, AMAs, fireside chats, leadership conferences, offsites, and more.
+ Source, negotiate, and coordinate with vendors, venues, and external partners to ensure seamless event execution.
+ Develop creative concepts and themes that align with company objectives and brand identity.
+ Create and coordinate scripts, show flows, and content briefs for events, including drafting, stakeholder reviews, and rehearsals.
+ Manage internal stakeholder support for events (e.g., IT, HR, media, marketing, volunteers, and finance).
+ Oversee event budgets, negotiate contracts, and ensure cost-effective solutions.
+ Handle event administration, including drafting and submitting ICPs, maintaining Smartsheet reports, and other required documentation.
+ Conduct post-event evaluations to measure success and identify areas for improvement.
+ Coordinate post-event photos, videos, and promotional content for internal (MFCentral, MFTV) and external channels.
+ Support regional and global events held in or broadcast to the Vietnam market.
**Communications Strategy**
+ Develop and implement communication plans to promote colleague events, both before and after.
+ Monitor and analyze communication metrics to assess the effectiveness of messaging and engagement.
**Team Collaboration and Leadership**
+ Work closely with the Head of Communications and the Corporate Communications team to support media and corporate events.
+ Contribute to the team's creative needs and support broader communication initiatives.
**Stakeholder Engagement**
+ Serve as the main point of contact for all event-related inquiries and communications.
+ Build and maintain strong relationships with key stakeholders, including suppliers, internal teams, and cross-functional partners such as Procurement, Compliance, Risk, and HR.
+ Ensure clear and consistent communication and reporting before, during, and after each event.
**Required Qualifications:**
+ Bachelor's degree in Marketing, Communications, or a related field.
+ Minimum of 5 years of experience in event management and corporate communications.
+ Demonstrated success in planning and delivering impactful events and communication strategies.
+ Strong organizational and project management skills with keen attention to detail.
+ Ability to thrive in a fast-paced environment, both independently and in collaboration with teams.
+ Creative, proactive, and self-motivated with a solutions-oriented mindset.
+ Proficiency in Microsoft Office Suite, Adobe Creative tools, and familiarity with event management platforms and social media.
+ Willingness to travel and work flexible hours as needed.
**When you join our team**
+ We'll empower you to learn and grow the career you want.
+ We recognize and support you in a flexible environment where well - being and inclusion are more than just words
+ As part of our global team, we'll support you in shaping the future you want to see
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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
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**Modalidades de Trabajo**
En la oficina

Our client is seeking a creative and strategic Senior Communications Specialist to enhance their corporate brand presence and manage internal and external communications. This hybrid role offers a balance between remote work flexibility and in-office collaboration in **Buon Ma Thuot, Dak Lak, VN**. You will be responsible for developing and executing comprehensive communication strategies that align with the company's brand identity and business objectives. Key duties include crafting compelling content for various channels, managing social media platforms, overseeing public relations efforts, and ensuring consistent messaging across all communications. You will also play a vital role in internal communications, fostering employee engagement and disseminating important company information. The ideal candidate possesses excellent writing, editing, and storytelling skills, with a proven ability to create impactful content for diverse audiences. Experience in media relations, digital marketing, and crisis communication is highly desirable. You will work closely with marketing, HR, and leadership teams to ensure all communications are accurate, timely, and on-brand. Strong project management skills and the ability to manage multiple projects simultaneously are essential. We are looking for an innovative thinker who can identify new opportunities for engagement and elevate the company's public image. This role requires strong interpersonal skills, a proactive approach, and a commitment to excellence in all communication endeavors.

Responsibilities:

• Develop and implement integrated communication strategies to support corporate objectives.
• Create and disseminate engaging content across various platforms including press releases, website copy, social media, and internal newsletters.
• Manage and grow the company's social media presence and engagement.
• Build and maintain relationships with media contacts and influencers.
• Organize and execute media events and press conferences.
• Develop and manage internal communication channels to ensure effective employee engagement.
• Assist in the development and implementation of crisis communication plans.
• Monitor media coverage and industry trends, providing insights and recommendations.
• Ensure brand consistency and messaging across all communications materials.
• Collaborate with internal teams to gather information and develop communication materials.

Qualifications:

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or a related field.
• Minimum of 5 years of experience in corporate communications, public relations, or marketing communications.
• Demonstrated success in developing and executing communication strategies.
• Excellent writing, editing, and proofreading skills with a strong portfolio of published work.
• Experience with social media management tools and digital marketing principles.
• Proficiency in media monitoring and analysis.
• Strong understanding of branding principles and corporate identity.
• Excellent interpersonal and presentation skills.
• Ability to work effectively in a hybrid work environment and manage projects independently.
• Experience in crisis communication is a plus.

Our client is seeking an innovative and results-oriented Communications Manager to spearhead their media and public relations efforts from a remote capacity. This role is vital in shaping and disseminating our client's brand narrative, managing internal and external communications, and enhancing public perception. You will be responsible for developing and executing comprehensive communication strategies, including crafting press releases, managing social media campaigns, organizing media events, and liaising with journalists and influencers. The ideal candidate will have a deep understanding of media landscapes, excellent writing and storytelling skills, and a proven ability to manage crisis communications. You will work closely with marketing, leadership, and operational teams to ensure consistent messaging across all channels. This is a remote-first position, requiring strong self-discipline, excellent organizational skills, and the ability to collaborate effectively with a distributed team. Your efforts will be crucial in building brand awareness, fostering positive relationships with stakeholders, and communicating the value of our client's offerings. Responsibilities:

• Develop and implement strategic communication plans.
• Write and distribute press releases, media advisories, and other PR materials.
• Manage social media platforms and create engaging content.
• Build and maintain strong relationships with media outlets and journalists.
• Organize and promote media events and press conferences.
• Monitor media coverage and industry trends.
• Develop crisis communication strategies and respond to sensitive issues.
• Create compelling content for various communication channels (website, newsletters, etc.).
• Collaborate with internal teams to ensure consistent brand messaging.
• Analyze communication campaign effectiveness and report on results.

Qualifications:

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or a related field.
• Minimum of 5 years of experience in communications or public relations.
• Proven experience in developing and executing successful PR campaigns.
• Excellent written and verbal communication skills, with a strong portfolio of published work.
• Proficiency in social media management and content creation.
• Experience with media monitoring tools and PR software.
• Ability to work independently and manage multiple projects in a remote environment.
• Strong media relations and networking skills.
• Strategic thinking and problem-solving abilities.
• Experience in crisis communication management is a plus.

Our client is seeking a creative and strategic Marketing Communications Manager to lead their integrated marketing efforts in Rach Gia, Kien Giang, VN . This role will be responsible for developing and executing compelling marketing campaigns across various channels to drive brand awareness, customer engagement, and revenue growth. The ideal candidate will have a strong understanding of marketing principles, excellent communication skills, and a proven ability to manage multiple projects effectively.

Key responsibilities include:

• Developing and implementing integrated marketing communication strategies aligned with business objectives.
• Creating and managing marketing collateral, including brochures, website content, social media posts, and email campaigns.
• Overseeing digital marketing efforts, including SEO, SEM, social media marketing, and content marketing.
• Managing the company's social media presence and engaging with the online community.
• Coordinating with external agencies and vendors for creative development and media buying.
• Analyzing marketing campaign performance and providing actionable insights for optimization.
• Conducting market research and competitor analysis to identify new opportunities.
• Ensuring brand consistency across all marketing channels and communications.
• Collaborating with sales and product development teams to support go-to-market strategies.
• Managing the marketing budget and ensuring efficient allocation of resources.
• Developing and executing public relations initiatives to enhance brand visibility.
• Organizing and promoting company events and webinars.
• Tracking key marketing metrics and reporting on campaign effectiveness.
• Staying abreast of emerging marketing trends and technologies.
• Building strong relationships with key stakeholders and partners.

The successful candidate will hold a Bachelor's degree in Marketing, Communications, Business Administration, or a related field. A minimum of 8 years of experience in marketing communications, with a strong focus on campaign management and digital marketing, is required. Proven experience in content creation, social media management, and performance analysis is essential. Excellent written and verbal communication skills, strong project management abilities, and a creative mindset are paramount. Proficiency in marketing automation tools, CRM systems, and analytics platforms is highly desirable. The ability to lead and inspire a team, and work collaboratively in a fast-paced environment, will be key to success.