149 Customer Engagement jobs in Vietnam
Customer Engagement Specialist
100000 An Cu, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and enthusiastic Customer Engagement Specialist to join their growing team in Hanoi, Hanoi, VN . This role is focused on building strong relationships with customers, ensuring their satisfaction, and driving increased product adoption and loyalty. You will be responsible for developing and executing strategies to enhance customer experience across various touchpoints, from onboarding to ongoing support and feedback collection. Your ability to communicate effectively and understand customer needs will be key to success.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Develop and implement customer engagement strategies to foster loyalty and reduce churn.
- Proactively reach out to customers to gather feedback, understand their needs, and identify opportunities for improvement.
- Assist customers with onboarding processes, ensuring they have a smooth and successful start with our products/services.
- Serve as a primary point of contact for customer inquiries, resolving issues efficiently and professionally.
- Manage customer communication across multiple channels, including email, phone, and social media.
- Organize and facilitate customer webinars, feedback sessions, and community forums.
- Analyze customer data to identify trends, patterns, and opportunities for personalized engagement.
- Collaborate with sales, marketing, and product teams to ensure a cohesive customer experience.
- Identify and escalate customer issues to the relevant departments for resolution.
- Contribute to the development of customer support resources and knowledge base content.
- Monitor customer satisfaction metrics and work towards achieving high scores.
Required Qualifications:
- Proven experience in customer service, customer success, or a related client-facing role.
- Excellent communication, interpersonal, and active listening skills.
- Strong empathy and a genuine desire to help customers succeed.
- Ability to manage multiple customer interactions and prioritize tasks effectively.
- Experience with CRM software and customer support tools.
- Familiarity with customer feedback mechanisms (surveys, NPS, etc.).
- Proactive and self-motivated with a strong problem-solving attitude.
- Ability to work collaboratively within a team environment.
- Detail-oriented and organized.
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
0
Customer Engagement Representative
650000 Nha Trang, Khanh Hoa
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and customer-focused Customer Engagement Representative to be the first point of contact for their valued customers in Nha Trang, Khanh Hoa, VN . This role is pivotal in ensuring exceptional customer satisfaction and providing timely assistance across various channels. Responsibilities include responding to customer inquiries via phone, email, and live chat, troubleshooting issues, and guiding users through product features and services. You will be expected to resolve customer complaints efficiently and professionally, escalating complex problems to higher support tiers when necessary. Maintaining a deep understanding of our client's products and services is essential to provide accurate information and effective solutions. Building and nurturing positive relationships with customers is a key objective, aiming to enhance customer loyalty and retention. This role requires excellent communication skills, patience, and a positive attitude, even when dealing with difficult situations. You will be part of a dynamic team dedicated to delivering outstanding customer experiences. Duties involve documenting customer interactions, updating customer databases, and contributing to the knowledge base with frequently asked questions and solutions. The ideal candidate will have prior experience in a customer service or helpdesk environment, preferably within the technology or service industry. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. Strong problem-solving abilities and the capacity to work independently and as part of a team are also vital. This is an on-site position, requiring a commitment to the physical office location in Nha Trang. Proficiency in Vietnamese is mandatory. Join us to make a tangible impact on customer satisfaction and contribute to our client's success.
This advertiser has chosen not to accept applicants from your region.
1
Microsoft Dynamic 365 Customer Engagement Technical
Hanoi, Hanoi
Technosoft Automotive Solutions Corporation
Posted today
Job Viewed
Job Description
**Main Responsibilities**:
- Play a significant role in all aspects of solution implementation such as design, configuration, development, deployment, installation and operations support
- Engage in projects to deliver technical consultancy and develop custom solutions
- for clients
- Conduct technical discussions with clients
- Create technical specifications
- Plan and perform data migration into new systems
- Conduct training on the usage and administration of MS Dynamics CRM
- Understand the capabilities and limitations for out of the box functionality and custom development
- Provide technical support to clients
- Research and evaluate web related technologies and products
**Requirements**:
- Required skill(s): MS Dynamics CRM, C#, ASP.Net, VB.Net, HTML, JavaScript, SQL, SSRS, SSIS, Web Services, WCF, Active Directory, IIS, TFS
- At least 3-4 years working experience in the IT industry in similar roles with 2 years of consulting and client-facing experience preferred.
- Strong technical knowledge and experience in MS Dynamics CRM and web-based development using.NET based language.
- Knowledge in AGILE software development methodology and Dynamics AX development will be an added advantage.
- Good oral and written English communication skills.
- Willing to travel locally and overseas
**Salary**: 25,000,000₫ - 42,000,000₫ per month
- Play a significant role in all aspects of solution implementation such as design, configuration, development, deployment, installation and operations support
- Engage in projects to deliver technical consultancy and develop custom solutions
- for clients
- Conduct technical discussions with clients
- Create technical specifications
- Plan and perform data migration into new systems
- Conduct training on the usage and administration of MS Dynamics CRM
- Understand the capabilities and limitations for out of the box functionality and custom development
- Provide technical support to clients
- Research and evaluate web related technologies and products
**Requirements**:
- Required skill(s): MS Dynamics CRM, C#, ASP.Net, VB.Net, HTML, JavaScript, SQL, SSRS, SSIS, Web Services, WCF, Active Directory, IIS, TFS
- At least 3-4 years working experience in the IT industry in similar roles with 2 years of consulting and client-facing experience preferred.
- Strong technical knowledge and experience in MS Dynamics CRM and web-based development using.NET based language.
- Knowledge in AGILE software development methodology and Dynamics AX development will be an added advantage.
- Good oral and written English communication skills.
- Willing to travel locally and overseas
**Salary**: 25,000,000₫ - 42,000,000₫ per month
This advertiser has chosen not to accept applicants from your region.
2
Client Relations Manager
910000 Rach Gia, Kien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic international trade consultancy, is seeking an experienced Client Relations Manager to be based in our Rach Gia, Kien Giang, VN office. This is an on-site position that requires a strong commitment to building and maintaining excellent relationships with our diverse clientele. In this role, you will be the primary point of contact for key clients, understanding their business needs and providing tailored solutions. Your responsibilities will include managing client portfolios, ensuring client retention and satisfaction, and identifying opportunities for upselling and cross-selling services. You will conduct regular client meetings, prepare performance reports, and act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate will have a proven track record in client management, sales, or business development within the professional services sector. Exceptional interpersonal, communication, and negotiation skills are essential. You should be adept at understanding client objectives and translating them into actionable strategies. We are looking for a proactive and professional individual with a keen business acumen and a strong understanding of client relationship management principles. This role demands a high level of organization, attention to detail, and the ability to manage multiple client accounts simultaneously. You will play a crucial role in fostering long-term partnerships and driving client loyalty, contributing significantly to the company's growth and success in the region. The position requires a commitment to providing outstanding service and a dedication to understanding and meeting the evolving needs of our clients.
This advertiser has chosen not to accept applicants from your region.
3
Senior Aesthetician & Wellness Consultant - Remote Client Relations
700000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading provider of advanced beauty and wellness services, seeking a highly qualified and client-focused Senior Aesthetician & Wellness Consultant to join their innovative team on a fully remote basis. This unique role focuses on client consultations, personalized wellness program development, and expert advice on skincare and aesthetic treatments. You will serve as a primary point of contact for clients, guiding them through personalized wellness journeys and ensuring they achieve their desired results. The ideal candidate will possess a deep knowledge of skincare science, aesthetic treatments, and holistic wellness practices. Responsibilities include conducting detailed virtual client consultations, assessing skin conditions, recommending appropriate treatments and product lines, and developing customized wellness plans. You will also be responsible for educating clients on proper skincare routines, lifestyle modifications, and the benefits of various wellness services. Building strong, long-term client relationships through exceptional communication and follow-up is key. Experience with beauty and wellness software, CRM systems, and virtual consultation platforms is essential. Strong sales and consultative skills are a must, with the ability to upsell services and products effectively. A passion for continuous learning and staying updated on the latest industry trends and technologies is crucial. This fully remote position offers the flexibility to work from anywhere, empowering you to connect with clients globally. Join a forward-thinking company dedicated to enhancing well-being and beauty through personalized care. We are looking for a motivated professional eager to make a significant impact in the beauty and wellness sector.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive virtual client consultations on skincare and wellness.
- Assess client needs, skin conditions, and lifestyle factors.
- Develop personalized treatment plans and wellness programs.
- Recommend appropriate aesthetic treatments and product lines.
- Educate clients on skincare best practices and healthy lifestyle choices.
- Build and maintain strong, long-lasting client relationships.
- Provide follow-up support and monitor client progress.
- Upsell services and products based on client needs.
- Stay updated on industry trends, treatments, and product innovations.
- Maintain client records and manage appointments.
- Collaborate with the marketing team on content creation.
- Certification/License as an Aesthetician or relevant qualification.
- Minimum 5 years of experience in aesthetic treatments and skincare consultation.
- Extensive knowledge of skincare ingredients, treatments, and technologies.
- Experience in wellness consulting or coaching.
- Excellent communication, interpersonal, and customer service skills.
- Proven ability to build rapport and trust with clients.
- Proficiency in beauty/wellness software and CRM systems.
- Strong sales and persuasive skills.
- Ability to work independently in a remote environment.
This advertiser has chosen not to accept applicants from your region.
4
Senior Aesthetician & Client Relations Specialist
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a premier Beauty & Wellness spa located in **Bien Hoa, Dong Nai, VN**, seeking a highly skilled and personable Senior Aesthetician and Client Relations Specialist. This role combines expert skincare treatment delivery with exceptional client management and engagement. You will be responsible for providing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies, while also building and maintaining strong relationships with our esteemed clientele. The ideal candidate will possess comprehensive knowledge of skincare science, advanced treatment techniques, and a genuine passion for client well-being and satisfaction. You will also play a key role in client consultations, recommending personalized treatment plans and home care routines, and driving client retention and loyalty.
Key Responsibilities:
Key Responsibilities:
- Perform a variety of advanced aesthetic treatments and therapies with precision and care.
- Conduct thorough skin analysis and provide personalized consultations to clients, understanding their needs and goals.
- Develop customized treatment plans and recommend appropriate skincare products.
- Educate clients on skincare best practices and at-home regimens.
- Maintain detailed client records, including treatment histories and progress notes.
- Build and nurture long-term relationships with clients, ensuring high levels of satisfaction.
- Actively seek opportunities to upsell services and products based on client needs.
- Manage client appointments and ensure efficient scheduling.
- Stay updated on the latest trends, technologies, and products in the beauty and wellness industry.
- Assist in training and mentoring junior aestheticians.
- Maintain a clean, sanitary, and welcoming treatment environment.
- Handle client inquiries and resolve any concerns or issues promptly and professionally.
- Contribute to marketing efforts by sharing client testimonials and insights.
- Work collaboratively with the spa team to achieve business objectives.
- Uphold the highest standards of professionalism and client service at all times in **Bien Hoa, Dong Nai, VN**.
- Licensed Aesthetician with a minimum of 5 years of experience in a reputable spa or clinic.
- Proficiency in a wide range of aesthetic treatments, including advanced facials, chemical peels, microdermabrasion, and preferably laser/light-based therapies.
- In-depth knowledge of skin physiology, dermatology, and cosmetic ingredients.
- Excellent communication, interpersonal, and customer service skills.
- Strong consultation and client relationship management abilities.
- Ability to work flexible hours, including evenings and weekends.
- A passion for beauty, wellness, and client care.
- Experience with booking and client management software.
- Certification in advanced aesthetic procedures is a significant advantage.
- Positive attitude and a team-player mentality.
- Commitment to continuous learning and professional development in the field.
- Ability to work effectively both on-site in **Bien Hoa, Dong Nai, VN** and remotely for administrative tasks and client outreach.
This advertiser has chosen not to accept applicants from your region.
5
Senior Aesthetician & Client Relations Manager
150000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Aesthetician and Client Relations Manager to lead their virtual beauty and wellness consultations and client management services. This is a fully remote position, perfect for a passionate professional looking to leverage their expertise in a flexible, home-based environment. You will be responsible for providing expert advice on skincare treatments, product recommendations, and personalized wellness plans to a diverse clientele. Your role will involve conducting in-depth virtual consultations, assessing client needs, and developing tailored treatment strategies. Beyond technical expertise, you will play a crucial role in fostering strong client relationships, ensuring client satisfaction, and driving client retention through exceptional service and personalized follow-up. This includes managing client appointments, handling inquiries, and proactively addressing any concerns. You will also contribute to the development of new service offerings and marketing initiatives, sharing your insights and expertise to enhance the client experience. The ideal candidate will possess advanced knowledge of a wide range of aesthetic treatments, skincare ingredients, and emerging wellness trends. Excellent communication and interpersonal skills are paramount, as you'll be building rapport and trust with clients entirely through digital channels. This role demands a high level of organization, self-discipline, and the ability to manage your time effectively in a remote setting. Join our innovative team and help clients achieve their beauty and wellness goals from the comfort of their homes.
Responsibilities:
Qualifications:
Responsibilities:
- Conduct detailed virtual consultations for skincare and wellness treatments.
- Provide expert advice on product selection and usage tailored to individual client needs.
- Develop personalized treatment plans and skincare routines.
- Build and maintain strong, long-lasting client relationships through proactive communication and excellent service.
- Manage client scheduling, follow-ups, and inquiries via digital platforms.
- Educate clients on the benefits of various treatments and products.
- Contribute to the development of new service offerings and promotional campaigns.
- Maintain accurate and up-to-date client records in the CRM system.
- Stay informed about the latest trends in aesthetics, dermatology, and wellness.
- Achieve client satisfaction and retention targets.
Qualifications:
- Certified Aesthetician or equivalent qualification with extensive practical experience.
- Minimum of 4-6 years of experience in the beauty and wellness industry, with a focus on client consultations.
- Proven experience in client relationship management and customer service.
- In-depth knowledge of skincare science, ingredients, and various aesthetic treatments.
- Excellent verbal and written communication skills, with the ability to build rapport virtually.
- Strong understanding of digital communication tools and platforms.
- Ability to work independently, manage time effectively, and maintain a high level of productivity remotely.
- Demonstrated passion for beauty, wellness, and client care.
- Experience with CRM software is a plus.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer engagement Jobs in Vietnam !
6
Automotive Service Advisor - Customer Relations
900000 Can Tho , Can Tho
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking an experienced Automotive Service Advisor to join their team in **Can Tho, Can Tho, VN**. This role is pivotal in bridging the gap between customers and the service department, ensuring exceptional customer experiences and efficient vehicle maintenance operations. You will be the primary point of contact for customers bringing their vehicles in for service and repair.
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival at the service center.
- Inspect vehicles with customers, identify service needs, and clearly document repair orders.
- Explain diagnostic results and recommended services to customers in an understandable manner.
- Provide accurate estimates for labor and parts costs, and confirm pricing with customers.
- Schedule service appointments and manage the workflow of the service department.
- Maintain ongoing communication with customers regarding the status of their vehicle repairs.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Process payments and ensure all paperwork is completed accurately.
- Upsell additional services and products when appropriate and beneficial to the customer.
- Proven experience as a Service Advisor in the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Exceptional customer service and interpersonal skills.
- Excellent communication and active listening abilities.
- Sales-oriented mindset with the ability to explain technical information clearly.
- Proficiency in using automotive dealership management software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A passion for cars and providing outstanding customer support.
- High school diploma or equivalent; technical school or college degree is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Remote Hospitality Customer Relations Manager
80000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Hospitality Customer Relations Manager to enhance guest experiences and build lasting relationships. This fully remote role requires you to manage customer interactions, resolve issues, and proactively seek ways to improve guest satisfaction across all their properties. You will be the primary point of contact for feedback and will implement strategies to ensure a high level of service delivery. Your ability to communicate empathetically, problem-solve efficiently, and manage online reputation will be vital in this position.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
Key Responsibilities:
- Manage and oversee all aspects of customer relations for the hospitality division, working remotely.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone.
- Resolve customer issues effectively and efficiently, aiming for first-contact resolution.
- Monitor and manage online reviews and social media mentions, responding appropriately and proactively.
- Identify trends in customer feedback and work with relevant departments to implement improvements.
- Maintain a comprehensive database of customer interactions and feedback.
- Develop and implement customer service standards and training materials for remote staff.
- Collaborate with marketing teams to develop customer engagement campaigns.
- Analyze customer data to identify areas of opportunity for service enhancement.
- Ensure a consistent and high-quality customer experience across all touchpoints.
- Manage customer loyalty programs and initiatives.
- Act as a brand ambassador, promoting positive customer relationships.
- Handle escalated customer issues, ensuring swift and satisfactory resolution.
- Stay informed about best practices in customer service and hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or customer relations management, preferably in the hospitality industry.
- Proven ability to handle difficult customer situations with patience and professionalism.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support platforms.
- Experience managing online reputation and social media engagement.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
- Strong organizational skills and attention to detail.
- Passion for delivering exceptional customer experiences.
- Flexibility to work occasional evenings or weekends if required for customer support needs.
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
This advertiser has chosen not to accept applicants from your region.
8
Community Engagement Specialist
180000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a passionate and skilled Community Engagement Specialist to join their fully remote team. This role is dedicated to fostering strong relationships and facilitating meaningful connections within the communities we serve. You will be responsible for developing and implementing outreach strategies, organizing virtual events, and managing online community platforms to promote engagement and support. The ideal candidate will possess excellent communication, organizational, and interpersonal skills, with a proven ability to connect with diverse groups. Responsibilities include creating engaging content for social media and newsletters, responding to community inquiries, and gathering feedback to inform program development. You will also collaborate with internal teams to ensure consistent messaging and brand representation. Experience in social work, community organizing, or a related field is highly desirable. This position requires a proactive approach to building and maintaining positive community relations and a commitment to empowering individuals and groups. We are looking for someone who thrives in a remote environment, is adept at digital communication, and is passionate about making a positive social impact. Your efforts will directly contribute to strengthening our community ties and enhancing the effectiveness of our services. The position supports initiatives in **Haiphong, Hai Phong, VN**, and is performed entirely remotely.
This advertiser has chosen not to accept applicants from your region.
9