126 Customer Relations jobs in Vietnam
Automotive Service Advisor - Customer Relations
900000 Can Tho , Can Tho
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking an experienced Automotive Service Advisor to join their team in **Can Tho, Can Tho, VN**. This role is pivotal in bridging the gap between customers and the service department, ensuring exceptional customer experiences and efficient vehicle maintenance operations. You will be the primary point of contact for customers bringing their vehicles in for service and repair.
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
Your responsibilities will include greeting customers, actively listening to their concerns, inspecting vehicles with them, and accurately documenting repair needs. You will provide clear explanations of necessary services, associated costs, and estimated completion times. Building rapport and trust with clients, managing service appointments, and following up after service completion are key aspects of this role. The ideal candidate possesses strong communication, sales, and customer service skills, coupled with a genuine passion for the automotive industry.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival at the service center.
- Inspect vehicles with customers, identify service needs, and clearly document repair orders.
- Explain diagnostic results and recommended services to customers in an understandable manner.
- Provide accurate estimates for labor and parts costs, and confirm pricing with customers.
- Schedule service appointments and manage the workflow of the service department.
- Maintain ongoing communication with customers regarding the status of their vehicle repairs.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Process payments and ensure all paperwork is completed accurately.
- Upsell additional services and products when appropriate and beneficial to the customer.
- Proven experience as a Service Advisor in the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Exceptional customer service and interpersonal skills.
- Excellent communication and active listening abilities.
- Sales-oriented mindset with the ability to explain technical information clearly.
- Proficiency in using automotive dealership management software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A passion for cars and providing outstanding customer support.
- High school diploma or equivalent; technical school or college degree is a plus.
This advertiser has chosen not to accept applicants from your region.
0
Remote Hospitality Customer Relations Manager
80000 Phan Thiet, Binh Thuan
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Hospitality Customer Relations Manager to enhance guest experiences and build lasting relationships. This fully remote role requires you to manage customer interactions, resolve issues, and proactively seek ways to improve guest satisfaction across all their properties. You will be the primary point of contact for feedback and will implement strategies to ensure a high level of service delivery. Your ability to communicate empathetically, problem-solve efficiently, and manage online reputation will be vital in this position.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
Key Responsibilities:
- Manage and oversee all aspects of customer relations for the hospitality division, working remotely.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Respond promptly and professionally to customer inquiries, feedback, and complaints via email, chat, and phone.
- Resolve customer issues effectively and efficiently, aiming for first-contact resolution.
- Monitor and manage online reviews and social media mentions, responding appropriately and proactively.
- Identify trends in customer feedback and work with relevant departments to implement improvements.
- Maintain a comprehensive database of customer interactions and feedback.
- Develop and implement customer service standards and training materials for remote staff.
- Collaborate with marketing teams to develop customer engagement campaigns.
- Analyze customer data to identify areas of opportunity for service enhancement.
- Ensure a consistent and high-quality customer experience across all touchpoints.
- Manage customer loyalty programs and initiatives.
- Act as a brand ambassador, promoting positive customer relationships.
- Handle escalated customer issues, ensuring swift and satisfactory resolution.
- Stay informed about best practices in customer service and hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or customer relations management, preferably in the hospitality industry.
- Proven ability to handle difficult customer situations with patience and professionalism.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support platforms.
- Experience managing online reputation and social media engagement.
- Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
- Strong organizational skills and attention to detail.
- Passion for delivering exceptional customer experiences.
- Flexibility to work occasional evenings or weekends if required for customer support needs.
This is an excellent opportunity for a dedicated professional to contribute to the guest experience of our client’s hospitality ventures from the comfort of their own home. If you are passionate about service and thrive in a customer-centric environment, apply today.
This advertiser has chosen not to accept applicants from your region.
1
Senior Analyst, Account Management
Ho Chi Minh City
Mastercard
Posted today
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 10 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 10 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
2
Senior Analyst, Account Management
Hanoi, Hanoi
Mastercard
Posted 1 day ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
3
Zalopay, Head of Account Management
Ho Chi Minh City
VNG
Posted today
Job Viewed
Job Description
Develop and maintain relationship with merchant to drive user & revenue growth through effective plan,
- Develop strategy, business plan and build trust,
- Proactively deliver value to merchants through ongoing use and optimization of existing products,
- Manage portfolio growth; prevent decline and identify opportunities for growth,
- Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities,
- Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs,
- Work collaboratively across teams - including Tech, Product, Marketing and Finance team,
- Represent the voice of the clients to internal organizations,
**Yêu cầu**:
- Several years of experience within payment industry or Financial Services
- Strong technical understandings and interest in a wide variety of payment products.
- Experience in Partner or Enterprise Management or Product Marketing working in dynamic, fast paced & results orientated teams.
- Multi-faceted experience with Large Enterprise and SMB segments
- Results oriented, self-motivated & a “hands on” person with proven ability to meet objectives & targets.
- Proven success record in business development and relationship management.
- Excellent communication, interpersonal, organizational, negotiation and presentation skills required.
- Ability to work in a flexible environment and is open to change.
- Develop strategy, business plan and build trust,
- Proactively deliver value to merchants through ongoing use and optimization of existing products,
- Manage portfolio growth; prevent decline and identify opportunities for growth,
- Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities,
- Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs,
- Work collaboratively across teams - including Tech, Product, Marketing and Finance team,
- Represent the voice of the clients to internal organizations,
**Yêu cầu**:
- Several years of experience within payment industry or Financial Services
- Strong technical understandings and interest in a wide variety of payment products.
- Experience in Partner or Enterprise Management or Product Marketing working in dynamic, fast paced & results orientated teams.
- Multi-faceted experience with Large Enterprise and SMB segments
- Results oriented, self-motivated & a “hands on” person with proven ability to meet objectives & targets.
- Proven success record in business development and relationship management.
- Excellent communication, interpersonal, organizational, negotiation and presentation skills required.
- Ability to work in a flexible environment and is open to change.
This advertiser has chosen not to accept applicants from your region.
4
Social Key Account Management - Business
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
**About the Team**:
- SKAM (Social Key Account Management) Team is Business Development Seller Management team focused on pushing for the growth of social sellers on Shopee. In Vietnam, where more than 70% of the population are social media users, social platforms - such as Facebook, Instagram an Tiktok - are one of the most popular and effective channels sellers to push their products online. These sellers who have built strong presence on social platforms offer clear opportunities for Shopee to tap on for accelerated growth. The SKAM team has been set up to harness the power of these social sellers to drive traffic, sales and new buyers to Shopee.- Being a part of SKAM team, you will:
- Join a fast-growing team and help shape Shopee’s strategy for social sellers
- Take on the exciting challenge of unconvering and developing social sellers’ potential on Shopee
- Be a key contributor to the growth of the most dynamic sellers in the e-market
- Drive the design, pilot and launch of new and impactful initiatives and programs
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues.
- Review and suggest enhancements to improve process wherever possible.
**Requirements**:
- 3+ years experienced in Key Account, Merchandiser, Business Development Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets.
- Strong communication skills, able to prepare, lead and present in meeting with seller.
- Logical thinking and strong problem solving skills.
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person.
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs.
**About the Team**:
- SKAM (Social Key Account Management) Team is Business Development Seller Management team focused on pushing for the growth of social sellers on Shopee. In Vietnam, where more than 70% of the population are social media users, social platforms - such as Facebook, Instagram an Tiktok - are one of the most popular and effective channels sellers to push their products online. These sellers who have built strong presence on social platforms offer clear opportunities for Shopee to tap on for accelerated growth. The SKAM team has been set up to harness the power of these social sellers to drive traffic, sales and new buyers to Shopee.- Being a part of SKAM team, you will:
- Join a fast-growing team and help shape Shopee’s strategy for social sellers
- Take on the exciting challenge of unconvering and developing social sellers’ potential on Shopee
- Be a key contributor to the growth of the most dynamic sellers in the e-market
- Drive the design, pilot and launch of new and impactful initiatives and programs
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues.
- Review and suggest enhancements to improve process wherever possible.
**Requirements**:
- 3+ years experienced in Key Account, Merchandiser, Business Development Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets.
- Strong communication skills, able to prepare, lead and present in meeting with seller.
- Logical thinking and strong problem solving skills.
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person.
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
590000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
21000 Haiphong , Haiphong
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
930000 Can Tho , Can Tho
WhatJobs
Posted today
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Job Description
Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
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