125 Customer Relationship jobs in Vietnam
Senior Analyst, Account Management
Ho Chi Minh City
Mastercard
Posted today
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 10 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 10 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Senior Analyst, Account Management
Hanoi, Hanoi
Mastercard
Posted 1 day ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
1. Overview
- This is a high-impact Accounts Management role that provides an exciting opportunity to manage all aspects of Mastercard's business relationship with assigned customers.
- The position demands a self-motivated, commercially pragmatic business developer with strong stakeholder relationship management and influencing skills. You will work closely with customers and Mastercard's cross-functional teams to create and implement impactful payment programs that maximize segment penetration and drive revenue targets.
- The ideal candidate will have a strong execution focus and a background in the payments industry, preferably in Business Development or Product Management on the Issuer side, with the ability to collaborate across multiple disciplines and functions. A passion for payment technology is essential.
2. Role and Responsibilities
- Take primary responsibility for managing the relationship and profitability of assigned customers.
- Lead all account management and business development activities for your customer set.
- Design and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
- Cultivate strong relationships with key influencers at customer banks and collaborate with Mastercard support teams.
- Work with Mastercard's cross-functional teams to identify new segment and product opportunities, developing tailored propositions to maximize segment penetration.
- Leverage Mastercard's brand sponsorships, products, and services to deliver exceptional value to customers.
- Oversee all administrative and operational issues related to your target customers.
- Manage and develop new and existing products, programs, and services as needed.
- Conduct market research and opportunity assessments on new concepts, evaluating the viability of new products in support of market strategy.
- Recommend market strategies, including pricing, market introduction, profit planning, and budget management.
3. About You / Experience
- At least 8 years of experience in Business Development, Account Management, or Product Management.
- Strong knowledge of digital payments and cards from an Issuing, Acquiring, and Network perspective is essential.
- Previous experience in the payments or banking domain is preferred.
- Ability to integrate knowledge across various disciplines (Sales, Product, Marketing, Operations, and Risk).
Key Soft Skills:
- Self-driven, organized, and proactive with a strong focus on results.
- Analytical, data-driven mindset with logical and structured thinking.
- Entrepreneurial and commercially focused with a keen sense of business opportunities.
- Strong influencing and negotiation skills.
- Exceptional relationship-building, communication, presentation, and marketing skills.
- Able to work effectively in a highly collaborative, lean team environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
1
Zalopay, Head of Account Management
Ho Chi Minh City
VNG
Posted today
Job Viewed
Job Description
Develop and maintain relationship with merchant to drive user & revenue growth through effective plan,
- Develop strategy, business plan and build trust,
- Proactively deliver value to merchants through ongoing use and optimization of existing products,
- Manage portfolio growth; prevent decline and identify opportunities for growth,
- Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities,
- Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs,
- Work collaboratively across teams - including Tech, Product, Marketing and Finance team,
- Represent the voice of the clients to internal organizations,
**Yêu cầu**:
- Several years of experience within payment industry or Financial Services
- Strong technical understandings and interest in a wide variety of payment products.
- Experience in Partner or Enterprise Management or Product Marketing working in dynamic, fast paced & results orientated teams.
- Multi-faceted experience with Large Enterprise and SMB segments
- Results oriented, self-motivated & a “hands on” person with proven ability to meet objectives & targets.
- Proven success record in business development and relationship management.
- Excellent communication, interpersonal, organizational, negotiation and presentation skills required.
- Ability to work in a flexible environment and is open to change.
- Develop strategy, business plan and build trust,
- Proactively deliver value to merchants through ongoing use and optimization of existing products,
- Manage portfolio growth; prevent decline and identify opportunities for growth,
- Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities,
- Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs,
- Work collaboratively across teams - including Tech, Product, Marketing and Finance team,
- Represent the voice of the clients to internal organizations,
**Yêu cầu**:
- Several years of experience within payment industry or Financial Services
- Strong technical understandings and interest in a wide variety of payment products.
- Experience in Partner or Enterprise Management or Product Marketing working in dynamic, fast paced & results orientated teams.
- Multi-faceted experience with Large Enterprise and SMB segments
- Results oriented, self-motivated & a “hands on” person with proven ability to meet objectives & targets.
- Proven success record in business development and relationship management.
- Excellent communication, interpersonal, organizational, negotiation and presentation skills required.
- Ability to work in a flexible environment and is open to change.
This advertiser has chosen not to accept applicants from your region.
2
Social Key Account Management - Business
Ho Chi Minh City
Shopee
Posted today
Job Viewed
Job Description
Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
**About the Team**:
- SKAM (Social Key Account Management) Team is Business Development Seller Management team focused on pushing for the growth of social sellers on Shopee. In Vietnam, where more than 70% of the population are social media users, social platforms - such as Facebook, Instagram an Tiktok - are one of the most popular and effective channels sellers to push their products online. These sellers who have built strong presence on social platforms offer clear opportunities for Shopee to tap on for accelerated growth. The SKAM team has been set up to harness the power of these social sellers to drive traffic, sales and new buyers to Shopee.- Being a part of SKAM team, you will:
- Join a fast-growing team and help shape Shopee’s strategy for social sellers
- Take on the exciting challenge of unconvering and developing social sellers’ potential on Shopee
- Be a key contributor to the growth of the most dynamic sellers in the e-market
- Drive the design, pilot and launch of new and impactful initiatives and programs
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues.
- Review and suggest enhancements to improve process wherever possible.
**Requirements**:
- 3+ years experienced in Key Account, Merchandiser, Business Development Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets.
- Strong communication skills, able to prepare, lead and present in meeting with seller.
- Logical thinking and strong problem solving skills.
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person.
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs.
**About the Team**:
- SKAM (Social Key Account Management) Team is Business Development Seller Management team focused on pushing for the growth of social sellers on Shopee. In Vietnam, where more than 70% of the population are social media users, social platforms - such as Facebook, Instagram an Tiktok - are one of the most popular and effective channels sellers to push their products online. These sellers who have built strong presence on social platforms offer clear opportunities for Shopee to tap on for accelerated growth. The SKAM team has been set up to harness the power of these social sellers to drive traffic, sales and new buyers to Shopee.- Being a part of SKAM team, you will:
- Join a fast-growing team and help shape Shopee’s strategy for social sellers
- Take on the exciting challenge of unconvering and developing social sellers’ potential on Shopee
- Be a key contributor to the growth of the most dynamic sellers in the e-market
- Drive the design, pilot and launch of new and impactful initiatives and programs
- Negotiate and promote co-operations with partners (sellers) base development of categories of Shopee.
- Provide market insights from the seller's perspective, including understanding products, sellers, market & competitor dynamics.
- Advice seller on social trends, promotion proposals to achieve sales targets on social media channels and Shopee platform.
- Analyze sellers' past campaign performance and reporting on the current campaigns.
- Interact with relevant key stakeholders to resolve & de-bottleneck issues.
- Review and suggest enhancements to improve process wherever possible.
**Requirements**:
- 3+ years experienced in Key Account, Merchandiser, Business Development Good at planning, analytical skills and execution, can work with brands to plan & achieve monthly/yearly commercial targets.
- Strong communication skills, able to prepare, lead and present in meeting with seller.
- Logical thinking and strong problem solving skills.
- Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person.
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs.
This advertiser has chosen not to accept applicants from your region.
3
Client Relations Manager
910000 Rach Gia, Kien Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic international trade consultancy, is seeking an experienced Client Relations Manager to be based in our Rach Gia, Kien Giang, VN office. This is an on-site position that requires a strong commitment to building and maintaining excellent relationships with our diverse clientele. In this role, you will be the primary point of contact for key clients, understanding their business needs and providing tailored solutions. Your responsibilities will include managing client portfolios, ensuring client retention and satisfaction, and identifying opportunities for upselling and cross-selling services. You will conduct regular client meetings, prepare performance reports, and act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate will have a proven track record in client management, sales, or business development within the professional services sector. Exceptional interpersonal, communication, and negotiation skills are essential. You should be adept at understanding client objectives and translating them into actionable strategies. We are looking for a proactive and professional individual with a keen business acumen and a strong understanding of client relationship management principles. This role demands a high level of organization, attention to detail, and the ability to manage multiple client accounts simultaneously. You will play a crucial role in fostering long-term partnerships and driving client loyalty, contributing significantly to the company's growth and success in the region. The position requires a commitment to providing outstanding service and a dedication to understanding and meeting the evolving needs of our clients.
This advertiser has chosen not to accept applicants from your region.
4
Senior Aesthetician & Wellness Consultant - Remote Client Relations
700000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading provider of advanced beauty and wellness services, seeking a highly qualified and client-focused Senior Aesthetician & Wellness Consultant to join their innovative team on a fully remote basis. This unique role focuses on client consultations, personalized wellness program development, and expert advice on skincare and aesthetic treatments. You will serve as a primary point of contact for clients, guiding them through personalized wellness journeys and ensuring they achieve their desired results. The ideal candidate will possess a deep knowledge of skincare science, aesthetic treatments, and holistic wellness practices. Responsibilities include conducting detailed virtual client consultations, assessing skin conditions, recommending appropriate treatments and product lines, and developing customized wellness plans. You will also be responsible for educating clients on proper skincare routines, lifestyle modifications, and the benefits of various wellness services. Building strong, long-term client relationships through exceptional communication and follow-up is key. Experience with beauty and wellness software, CRM systems, and virtual consultation platforms is essential. Strong sales and consultative skills are a must, with the ability to upsell services and products effectively. A passion for continuous learning and staying updated on the latest industry trends and technologies is crucial. This fully remote position offers the flexibility to work from anywhere, empowering you to connect with clients globally. Join a forward-thinking company dedicated to enhancing well-being and beauty through personalized care. We are looking for a motivated professional eager to make a significant impact in the beauty and wellness sector.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive virtual client consultations on skincare and wellness.
- Assess client needs, skin conditions, and lifestyle factors.
- Develop personalized treatment plans and wellness programs.
- Recommend appropriate aesthetic treatments and product lines.
- Educate clients on skincare best practices and healthy lifestyle choices.
- Build and maintain strong, long-lasting client relationships.
- Provide follow-up support and monitor client progress.
- Upsell services and products based on client needs.
- Stay updated on industry trends, treatments, and product innovations.
- Maintain client records and manage appointments.
- Collaborate with the marketing team on content creation.
- Certification/License as an Aesthetician or relevant qualification.
- Minimum 5 years of experience in aesthetic treatments and skincare consultation.
- Extensive knowledge of skincare ingredients, treatments, and technologies.
- Experience in wellness consulting or coaching.
- Excellent communication, interpersonal, and customer service skills.
- Proven ability to build rapport and trust with clients.
- Proficiency in beauty/wellness software and CRM systems.
- Strong sales and persuasive skills.
- Ability to work independently in a remote environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Aesthetician & Client Relations Specialist
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a premier Beauty & Wellness spa located in **Bien Hoa, Dong Nai, VN**, seeking a highly skilled and personable Senior Aesthetician and Client Relations Specialist. This role combines expert skincare treatment delivery with exceptional client management and engagement. You will be responsible for providing a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies, while also building and maintaining strong relationships with our esteemed clientele. The ideal candidate will possess comprehensive knowledge of skincare science, advanced treatment techniques, and a genuine passion for client well-being and satisfaction. You will also play a key role in client consultations, recommending personalized treatment plans and home care routines, and driving client retention and loyalty.
Key Responsibilities:
Key Responsibilities:
- Perform a variety of advanced aesthetic treatments and therapies with precision and care.
- Conduct thorough skin analysis and provide personalized consultations to clients, understanding their needs and goals.
- Develop customized treatment plans and recommend appropriate skincare products.
- Educate clients on skincare best practices and at-home regimens.
- Maintain detailed client records, including treatment histories and progress notes.
- Build and nurture long-term relationships with clients, ensuring high levels of satisfaction.
- Actively seek opportunities to upsell services and products based on client needs.
- Manage client appointments and ensure efficient scheduling.
- Stay updated on the latest trends, technologies, and products in the beauty and wellness industry.
- Assist in training and mentoring junior aestheticians.
- Maintain a clean, sanitary, and welcoming treatment environment.
- Handle client inquiries and resolve any concerns or issues promptly and professionally.
- Contribute to marketing efforts by sharing client testimonials and insights.
- Work collaboratively with the spa team to achieve business objectives.
- Uphold the highest standards of professionalism and client service at all times in **Bien Hoa, Dong Nai, VN**.
- Licensed Aesthetician with a minimum of 5 years of experience in a reputable spa or clinic.
- Proficiency in a wide range of aesthetic treatments, including advanced facials, chemical peels, microdermabrasion, and preferably laser/light-based therapies.
- In-depth knowledge of skin physiology, dermatology, and cosmetic ingredients.
- Excellent communication, interpersonal, and customer service skills.
- Strong consultation and client relationship management abilities.
- Ability to work flexible hours, including evenings and weekends.
- A passion for beauty, wellness, and client care.
- Experience with booking and client management software.
- Certification in advanced aesthetic procedures is a significant advantage.
- Positive attitude and a team-player mentality.
- Commitment to continuous learning and professional development in the field.
- Ability to work effectively both on-site in **Bien Hoa, Dong Nai, VN** and remotely for administrative tasks and client outreach.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Aesthetician & Client Relations Manager
150000 Long Xuyen, An Giang
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Aesthetician and Client Relations Manager to lead their virtual beauty and wellness consultations and client management services. This is a fully remote position, perfect for a passionate professional looking to leverage their expertise in a flexible, home-based environment. You will be responsible for providing expert advice on skincare treatments, product recommendations, and personalized wellness plans to a diverse clientele. Your role will involve conducting in-depth virtual consultations, assessing client needs, and developing tailored treatment strategies. Beyond technical expertise, you will play a crucial role in fostering strong client relationships, ensuring client satisfaction, and driving client retention through exceptional service and personalized follow-up. This includes managing client appointments, handling inquiries, and proactively addressing any concerns. You will also contribute to the development of new service offerings and marketing initiatives, sharing your insights and expertise to enhance the client experience. The ideal candidate will possess advanced knowledge of a wide range of aesthetic treatments, skincare ingredients, and emerging wellness trends. Excellent communication and interpersonal skills are paramount, as you'll be building rapport and trust with clients entirely through digital channels. This role demands a high level of organization, self-discipline, and the ability to manage your time effectively in a remote setting. Join our innovative team and help clients achieve their beauty and wellness goals from the comfort of their homes.
Responsibilities:
Qualifications:
Responsibilities:
- Conduct detailed virtual consultations for skincare and wellness treatments.
- Provide expert advice on product selection and usage tailored to individual client needs.
- Develop personalized treatment plans and skincare routines.
- Build and maintain strong, long-lasting client relationships through proactive communication and excellent service.
- Manage client scheduling, follow-ups, and inquiries via digital platforms.
- Educate clients on the benefits of various treatments and products.
- Contribute to the development of new service offerings and promotional campaigns.
- Maintain accurate and up-to-date client records in the CRM system.
- Stay informed about the latest trends in aesthetics, dermatology, and wellness.
- Achieve client satisfaction and retention targets.
Qualifications:
- Certified Aesthetician or equivalent qualification with extensive practical experience.
- Minimum of 4-6 years of experience in the beauty and wellness industry, with a focus on client consultations.
- Proven experience in client relationship management and customer service.
- In-depth knowledge of skincare science, ingredients, and various aesthetic treatments.
- Excellent verbal and written communication skills, with the ability to build rapport virtually.
- Strong understanding of digital communication tools and platforms.
- Ability to work independently, manage time effectively, and maintain a high level of productivity remotely.
- Demonstrated passion for beauty, wellness, and client care.
- Experience with CRM software is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
410000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
590000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
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