1 156 Customer Service jobs in Vietnam
Customer Service Representative
670000 Nha Trang, Khanh Hoa
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Our client is looking for enthusiastic and customer-focused Customer Service Representatives to join their team. This fully remote, part-time position is perfect for individuals who excel at providing exceptional support and building positive customer relationships.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and requests efficiently.
- Process orders, returns, and exchanges according to established procedures.
- Document customer interactions, transactions, comments, and actions taken in the CRM system.
- Identify and escalate priority issues to the appropriate internal teams.
- Maintain a high level of product knowledge to effectively assist customers.
- Follow communication scripts and company guidelines when handling customer interactions.
- Strive to achieve and exceed performance metrics, such as customer satisfaction scores and response times.
- Gather customer feedback and share it with the relevant departments for service improvement.
- Assist in maintaining customer records and updating information.
- Build rapport and trust with customers through friendly and engaging communication.
- Handle customer escalations appropriately and escalate to a supervisor when necessary.
- Contribute to team goals and support colleagues.
- Stay updated on new products, services, and company policies.
- Proactively offer solutions and support to enhance the customer experience.
- Manage multiple communication channels simultaneously.
- Ensure confidentiality of customer information.
- Participate in training sessions and team meetings.
- Provide first-level technical support for common issues.
- Previous experience in a customer service or call center environment is highly preferred.
- Excellent verbal and written communication skills in Vietnamese and English.
- Strong interpersonal skills with the ability to build rapport with customers.
- Proficiency in using computers and navigating multiple software applications.
- Basic understanding of CRM systems and helpdesk software is a plus.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A patient, empathetic, and customer-centric attitude.
- High school diploma or equivalent.
- Reliable internet connection and a quiet workspace are required for this remote position.
- Adaptability to learn new processes and product information quickly.
- A positive attitude and a team-player mentality.
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Customer Service Representative
40000 Hoang Hoa
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We are seeking a friendly and professional Customer Service Representative to join our team, providing exceptional support to our valued customers. This role is fully remote, allowing you to work comfortably from your home office. You will be responsible for handling customer inquiries via phone, email, and chat, resolving issues promptly and effectively, and providing information about our products and services. Key duties include addressing customer complaints, processing orders or returns, and maintaining accurate customer records in our CRM system. You will need to develop a thorough understanding of our offerings to assist customers with their needs. The ideal candidate possesses outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask and manage time efficiently. Previous experience in customer service or a related field is beneficial. You should be proficient with computers and comfortable navigating various software applications. A reliable internet connection and a quiet workspace are essential for this remote position. We are looking for individuals who are dedicated to providing a positive customer experience and contributing to team success. This role offers a supportive team environment, comprehensive training, and opportunities for career advancement within the company. If you are passionate about helping people and thrive in a dynamic customer-focused role, we encourage you to apply for this exciting remote opportunity.
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1
Customer Service Representative
090000 My Tho, Tien Giang
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Our client is seeking a friendly, patient, and highly organized Customer Service Representative to join their team serving customers in My Tho . This is a hybrid position, requiring some on-site presence for training and team meetings, with the flexibility for remote work for day-to-day customer interactions. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services through various channels, including phone, email, and chat. The ideal candidate will have exceptional communication skills, a positive attitude, and a strong commitment to delivering outstanding customer experiences. Key responsibilities include accurately documenting customer interactions, escalating complex issues when necessary, processing orders or requests, and providing general support to ensure customer satisfaction. You must be proficient in using customer relationship management (CRM) software and other relevant tools. Strong problem-solving abilities and the capacity to handle high call volumes or multiple chat sessions efficiently are crucial. You will work collaboratively with internal teams to ensure seamless customer support. Training will be provided on specific products and services, as well as on company protocols for handling customer interactions. This role requires adaptability and the ability to manage your workload effectively in both on-site and remote environments.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and company policies.
- Resolve customer complaints and issues effectively and efficiently.
- Process orders, forms, and applications accurately.
- Escalate unresolved issues to the appropriate department or supervisor.
- Maintain customer records and update
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2
Customer Service Representative
10000 An Cu, An Giang
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Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries through various communication channels. This position is 100% remote, allowing you to contribute to our success from the comfort of your home office. Responsibilities include answering customer questions about products and services, troubleshooting technical issues, processing orders and returns, documenting customer interactions, and escalating complex issues to the appropriate departments. We are looking for individuals with excellent communication skills, a friendly demeanor, and a strong desire to help customers. Previous experience in customer service or a call center environment is highly preferred. Proficiency in using CRM software and standard office applications is required. You must possess strong active listening skills and the ability to de-escalate tense situations effectively. This role demands patience, resilience, and a commitment to providing a positive customer experience. You will need a reliable internet connection and a quiet workspace to ensure uninterrupted service delivery. We offer comprehensive training to ensure you are well-equipped to handle customer inquiries. This is a great opportunity to build a career in customer support with a reputable company that values its employees and fosters a supportive remote work environment. Join a team that is committed to customer satisfaction and continuous improvement. Your role is vital in maintaining strong customer relationships and enhancing brand loyalty.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, including features, benefits, and pricing.
- Troubleshoot and resolve customer issues, complaints, and technical problems.
- Process orders, returns, and exchanges according to company policies.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to supervisors or specialized teams when necessary.
- Identify opportunities to improve the customer experience and provide feedback.
- Maintain a high level of product knowledge and service expertise.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Contribute to a positive and collaborative remote team environment.
- High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills in English.
- Strong listening and problem-solving abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and as part of a remote team.
- Reliable internet connection and a dedicated home workspace.
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3
Customer Service Representative
520000 An Thanh
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Our client is seeking a friendly and professional Customer Service Representative to join their team in Vung Tau, Ba Ria–Vung Tau, VN . In this role, you will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our services. You will handle inquiries via phone, email, and potentially in-person, addressing customer needs, resolving issues, and providing information about our products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help people. You should be adept at problem-solving and able to effectively de-escalate situations when necessary. This role requires strong organizational skills to manage customer interactions and follow up on requests efficiently. You will work within a supportive team environment, contributing to customer satisfaction and retention goals. Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide information about products, services, and policies.
- Troubleshoot and resolve customer issues and complaints in a timely and professional manner.
- Process customer orders, forms, applications, and requests.
- Maintain accurate customer records and update databases.
- Escalate complex issues to appropriate departments or supervisors.
- Follow up with customers to ensure satisfaction.
- Identify opportunities to improve customer service processes.
- Adhere to company policies and procedures.
- Achieve individual and team customer service targets.
- Provide feedback to management on customer needs and concerns.
- Maintain a positive and empathetic attitude towards customers.
- High school diploma or equivalent; some college coursework preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and basic software applications.
- Familiarity with CRM systems is a plus.
- Ability to work collaboratively in a team environment.
- Adaptability and willingness to learn new products and services.
- Punctual and reliable with a strong work ethic.
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4
Customer Service Representative
65000 Nha Trang, Khanh Hoa
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Job Description
Our client is looking for a dedicated Customer Service Representative to join their team in Nha Trang, Khanh Hoa, VN . This hybrid role combines the flexibility of remote work with essential in-office collaboration. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
- Provide information about products and services, processing orders and requests.
- Troubleshoot customer issues and provide effective solutions.
- Document all customer interactions and transactions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams.
- Identify opportunities to improve customer service processes.
- Adhere to company policies and procedures.
- Participate in team meetings and training sessions, both virtually and in-office.
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Proficiency in English.
- Familiarity with CRM software is a plus.
- Ability to work effectively in a hybrid work environment.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent required.
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5
Customer Service Representative
55000 Hoa Sơn
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Our client is seeking a highly motivated and customer-focused Customer Service Representative to join their team in **Da Nang, Da Nang, VN**. This on-site role is integral to providing exceptional support to our valued customers. As a Customer Service Representative, you will be the first point of contact for customer inquiries, offering solutions and information with professionalism and efficiency. Your day-to-day responsibilities will include answering phone calls, responding to emails and live chat messages, resolving customer complaints, processing orders, and documenting customer interactions accurately in our system. You will be expected to develop a deep understanding of our products and services to effectively assist customers.
We are looking for individuals who are patient, empathetic, and possess excellent communication skills, both written and verbal. A positive attitude and a strong desire to help others are essential. You should be comfortable working in a fast-paced environment and be able to handle a variety of customer service situations. Training will be provided to ensure you have all the necessary knowledge and skills to succeed. This is a great opportunity to build a career in customer service within a supportive team in **Da Nang, Da Nang, VN**.
Key Responsibilities:
We are looking for individuals who are patient, empathetic, and possess excellent communication skills, both written and verbal. A positive attitude and a strong desire to help others are essential. You should be comfortable working in a fast-paced environment and be able to handle a variety of customer service situations. Training will be provided to ensure you have all the necessary knowledge and skills to succeed. This is a great opportunity to build a career in customer service within a supportive team in **Da Nang, Da Nang, VN**.
Key Responsibilities:
- Handle incoming customer calls, emails, and chat inquiries promptly and professionally.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints with empathy and efficiency.
- Process customer orders, returns, and exchanges.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and escalate priority issues to the appropriate department.
- Maintain a high level of customer satisfaction through excellent service.
- Assist in training new team members as needed.
- Contribute to team goals and objectives.
- Previous experience in customer service or a related field is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and basic office software.
- Ability to remain calm and professional under pressure.
- High school diploma or equivalent; further education is an advantage.
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6
Customer Service Representative
94000 Long Xuyen, An Giang
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Join our client's dedicated team as a Customer Service Representative in **Long Xuyen, An Giang, VN**. This role is crucial for delivering exceptional support and ensuring a positive experience for our valued customers. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services. Your responsibilities will include responding to customer calls, emails, and chat messages efficiently and professionally. You will need to actively listen to customer concerns, identify their needs, and provide accurate and timely solutions. This role requires a patient, empathetic, and solution-oriented approach. You will be expected to maintain a high level of product knowledge and utilize customer relationship management (CRM) systems to track interactions and manage customer accounts. Contributing to customer satisfaction and retention is a key objective. The ideal candidate will possess outstanding communication skills, both written and verbal, and a friendly, approachable demeanor. Previous experience in customer service or a related field is preferred, but comprehensive training will be provided. This hybrid position offers a blend of in-office engagement for collaborative activities and team support, along with remote work flexibility for individual tasks. We are looking for individuals who are passionate about helping others and are committed to upholding our company’s reputation for excellent customer care. If you are a team player with strong problem-solving abilities and a desire to excel in a customer-facing role, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide information about products, services, and policies.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain customer records and update
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7
Customer Service Representative
400000 Hoang Hoa
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Job Description
Our client is seeking a friendly and efficient Customer Service Representative to join their team in Thanh Hoa, Thanh Hoa, VN . This hybrid role is ideal for individuals who excel at assisting customers and resolving inquiries with professionalism and care. You will be the first point of contact for customers, providing information, addressing concerns, and ensuring a positive experience across various communication channels. Key responsibilities include managing inbound calls and emails, processing customer requests, troubleshooting issues, and escalating complex problems to the appropriate departments. The successful candidate will be empathetic, patient, and possess excellent communication skills, both written and verbal. A commitment to understanding and meeting customer needs is paramount. This role involves a mix of remote work and in-office presence, allowing for flexibility while maintaining team cohesion and operational efficiency.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Assist customers with orders,
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8
Customer Service Representative
510000 An Thanh
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Job Description
Our client is looking for a proactive and friendly Customer Service Representative to join their team in **Vung Tau, Ba Ria–Vung Tau**. This role is central to delivering outstanding customer experiences, handling inquiries, and resolving issues with efficiency and professionalism. As the first point of contact for many customers, you will play a vital role in shaping their perception of the company.
Key Responsibilities:
Key Responsibilities:
- Address customer inquiries via phone, email, and in-person, providing accurate and timely information.
- Assist customers with product information, order placement, and
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