173 Customer Service Manager jobs in Vietnam
Customer Service Manager
81000 Bien Hoa, Dong Nai
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Job Description
Our client is seeking an experienced and customer-focused Customer Service Manager to lead their support team in Bien Hoa, Dong Nai, VN . This role is responsible for ensuring exceptional customer service delivery, managing day-to-day operations of the customer service department, and driving continuous improvement in service quality. You will lead, train, and motivate a team of customer service representatives, setting performance standards and providing regular feedback. Key responsibilities include handling escalated customer issues, developing and implementing customer service policies and procedures, and analyzing customer feedback to identify areas for enhancement. The ideal candidate will have a strong background in customer service management, with proven experience in building and leading high-performing teams. Excellent communication, problem-solving, and conflict-resolution skills are essential. You should be proficient in customer relationship management (CRM) software and possess a deep understanding of customer service best practices. Your ability to foster a customer-centric culture and ensure customer satisfaction and loyalty will be key to success in this role. This is a fantastic opportunity to make a significant impact on customer experience and contribute to the overall success of our client's business. We offer a competitive salary, benefits, and a supportive work environment.
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0
Senior Customer Service Manager - Omnichannel Support
70000 An Thanh
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Our client is seeking a highly motivated and experienced Senior Customer Service Manager to lead their customer support operations. This fully remote position offers the chance to shape and manage an exceptional customer experience across multiple channels. You will be responsible for overseeing the daily operations of the customer service team, developing and implementing strategies to enhance customer satisfaction, and ensuring efficient issue resolution. Your role will involve managing a team of customer service representatives, setting performance metrics, providing coaching and training, and analyzing customer feedback to identify areas for improvement. You will also play a key role in optimizing customer service processes, leveraging technology to improve efficiency, and ensuring consistent service quality across all touchpoints, including phone, email, chat, and social media. The ideal candidate possesses strong leadership, excellent communication skills, a deep understanding of customer service best practices, and a passion for creating positive customer interactions.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage the customer service team to deliver outstanding support across all channels.
- Develop and implement customer service strategies, policies, and procedures.
- Set performance goals and KPIs for the customer service team and monitor performance.
- Provide coaching, training, and development opportunities for customer service representatives.
- Analyze customer feedback, trends, and metrics to identify areas for service improvement.
- Manage customer inquiries and complaints, ensuring timely and effective resolution.
- Optimize customer service workflows and leverage technology to enhance efficiency.
- Collaborate with other departments to ensure a seamless customer experience.
- Prepare regular reports on customer service performance, key metrics, and customer satisfaction.
- Stay updated on industry best practices and emerging trends in customer service and support.
- Manage escalations and resolve complex customer issues.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service management, with a focus on omnichannel support.
- Proven track record of leading and developing high-performing customer service teams.
- Strong understanding of customer service principles, best practices, and technologies.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in customer service software, CRM systems (e.g., Salesforce, Zendesk), and helpdesk platforms.
- Strong analytical and problem-solving skills, with the ability to analyze data and identify trends.
- Experience in developing and implementing customer service training programs.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Commitment to delivering exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
1
Senior Insurance Claims Adjuster, Remote Client Services
94000 Can Tho , Can Tho
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Posted 2 days ago
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Job Description
Our client is seeking an experienced and customer-focused Senior Insurance Claims Adjuster to join our fully remote claims department. In this crucial role, you will manage and resolve insurance claims efficiently and empathetically, ensuring excellent service for our policyholders. You will be responsible for investigating claims, determining coverage, negotiating settlements, and facilitating payments, all while leveraging technology to work effectively from home. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a deep understanding of insurance policies and procedures.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering the flexibility and convenience of working from home. Become a vital part of our client services team and contribute to our commitment to customer satisfaction.
Key Responsibilities:
- Manage a caseload of insurance claims from initial report to final settlement.
- Investigate claims thoroughly, gathering relevant information, evidence, and documentation.
- Analyze policy coverage and assess liability in accordance with policy terms and conditions.
- Conduct interviews with claimants, witnesses, and other parties involved in a claim.
- Negotiate fair and equitable settlements with claimants and their representatives.
- Prepare detailed claim reports, documentation, and payment authorizations.
- Ensure timely and accurate processing of claims and payments.
- Maintain proactive communication with policyholders throughout the claims process.
- Adhere to all regulatory requirements and company claims handling guidelines.
- Identify potential fraudulent claims and escalate as appropriate.
- Continuously improve claims handling skills and stay updated on industry best practices.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field. Relevant insurance certifications (e.g., AIC, CPCU) are highly preferred.
- Minimum of 6 years of experience as an insurance claims adjuster, handling various types of claims.
- In-depth knowledge of insurance policies, claims investigation techniques, and settlement procedures.
- Strong analytical, negotiation, and decision-making skills.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly.
- Proficiency in claims management software and standard office applications.
- High level of integrity, empathy, and customer service orientation.
- Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
- Strong organizational skills and attention to detail.
- Adaptability and willingness to learn new insurance products and processes.
This is a fully remote position, offering the flexibility and convenience of working from home. Become a vital part of our client services team and contribute to our commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
2
Client and Video Services Manager
Ho Chi Minh City
Sony Music Careers - Asia & Middle East
Posted today
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Job Description
The Client & Video Services Manager will act as a relationship and project manager to our most important artists and distributed music and video clients in Vietnam.
**What you'll do**:
- Manage relationships with independent labels, managers, and artists.
- Manage release processing logistics within The Orchard's distribution system for digital music and video formats
- Provide customer service and support for distributed clients in adopting The Orchard's proprietary client tools and technology
- Responsible for managing a roster of clients and channels in Vietnam that are partnered with the Orchard's MCN
- Provide high level support for Video Services clients & internally (client managers, etc.) to ensure that video content related issues get resolved immediately.
- Perform channel & video audits for key clients - advising & executing on key takeaways.
**Who you are**:
- 2+ years working within a label, artist management or distribution system managing releases, projects or relationships
- 2+ years experience in YouTube content rights management and monetization
- Familiarity with YouTube's Content ID system, copyright policies, and best practices for rights management.
- High level of knowledge with digital retail outlets, release timelines, and marketing opportunities
- High level of awareness and passion for independent labels and artists
- Supreme organizational skills + written and verbal communication skills in Vietnamese and English, with ability to stay cool under pressure, dealing with challenging personalities
**What we give you**:
- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- We invest in your professional growth & development
**Equal Opportunities**
As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
**Privacy Policy
**What you'll do**:
- Manage relationships with independent labels, managers, and artists.
- Manage release processing logistics within The Orchard's distribution system for digital music and video formats
- Provide customer service and support for distributed clients in adopting The Orchard's proprietary client tools and technology
- Responsible for managing a roster of clients and channels in Vietnam that are partnered with the Orchard's MCN
- Provide high level support for Video Services clients & internally (client managers, etc.) to ensure that video content related issues get resolved immediately.
- Perform channel & video audits for key clients - advising & executing on key takeaways.
**Who you are**:
- 2+ years working within a label, artist management or distribution system managing releases, projects or relationships
- 2+ years experience in YouTube content rights management and monetization
- Familiarity with YouTube's Content ID system, copyright policies, and best practices for rights management.
- High level of knowledge with digital retail outlets, release timelines, and marketing opportunities
- High level of awareness and passion for independent labels and artists
- Supreme organizational skills + written and verbal communication skills in Vietnamese and English, with ability to stay cool under pressure, dealing with challenging personalities
**What we give you**:
- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- We invest in your professional growth & development
**Equal Opportunities**
As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
**Privacy Policy
This advertiser has chosen not to accept applicants from your region.
3
Client and Video Services Manager
Ho Chi Minh City
The Orchard
Posted today
Job Viewed
Job Description
The Client & Video Services Manager will act as a relationship and project manager to our most important artists and distributed music and video clients in Vietnam.
**What you'll do**:
- Manage relationships with independent labels, managers, and artists.
- Manage release processing logistics within The Orchard's distribution system for digital music and video formats
- Provide customer service and support for distributed clients in adopting The Orchard's proprietary client tools and technology
- Responsible for managing a roster of clients and channels in Vietnam that are partnered with the Orchard's MCN
- Provide high level support for Video Services clients & internally (client managers, etc.) to ensure that video content related issues get resolved immediately.
- Perform channel & video audits for key clients - advising & executing on key takeaways.
**Who you are**:
- 2+ years working within a label, artist management or distribution system managing releases, projects or relationships
- 2+ years experience in YouTube content rights management and monetization
- Familiarity with YouTube's Content ID system, copyright policies, and best practices for rights management.
- High level of knowledge with digital retail outlets, release timelines, and marketing opportunities
- High level of awareness and passion for independent labels and artists
- Supreme organizational skills + written and verbal communication skills in Vietnamese and English, with ability to stay cool under pressure, dealing with challenging personalities
**What we give you**:
- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- We invest in your professional growth & development
**Equal Opportunities**
As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
**Privacy Policy
**What you'll do**:
- Manage relationships with independent labels, managers, and artists.
- Manage release processing logistics within The Orchard's distribution system for digital music and video formats
- Provide customer service and support for distributed clients in adopting The Orchard's proprietary client tools and technology
- Responsible for managing a roster of clients and channels in Vietnam that are partnered with the Orchard's MCN
- Provide high level support for Video Services clients & internally (client managers, etc.) to ensure that video content related issues get resolved immediately.
- Perform channel & video audits for key clients - advising & executing on key takeaways.
**Who you are**:
- 2+ years working within a label, artist management or distribution system managing releases, projects or relationships
- 2+ years experience in YouTube content rights management and monetization
- Familiarity with YouTube's Content ID system, copyright policies, and best practices for rights management.
- High level of knowledge with digital retail outlets, release timelines, and marketing opportunities
- High level of awareness and passion for independent labels and artists
- Supreme organizational skills + written and verbal communication skills in Vietnamese and English, with ability to stay cool under pressure, dealing with challenging personalities
**What we give you**:
- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- We invest in your professional growth & development
**Equal Opportunities**
As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
**Privacy Policy
This advertiser has chosen not to accept applicants from your region.
4
Community Support Manager
25000 Phuong Son
WhatJobs
Posted today
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Job Description
We are seeking a compassionate and experienced Community Support Manager to join our team. The ideal candidate will be dedicated to improving the lives of vulnerable individuals and families within the **Thai Nguyen, Thai Nguyen, VN** community. This role involves developing, implementing, and overseeing support programs, ensuring high-quality care delivery, and fostering strong relationships with clients, their families, and external agencies. You will be responsible for managing a team of support workers, providing training and supervision, and ensuring compliance with all relevant regulations and best practices. Key responsibilities include conducting needs assessments, developing personalized care plans, coordinating services such as home care, respite care, and therapeutic activities, and managing budgets for allocated programs. The Community Support Manager will also play a crucial role in advocacy, representing the needs of clients and working to remove barriers to accessing services. This position requires excellent communication and interpersonal skills, strong organizational abilities, and a deep understanding of social care principles. The ability to work effectively in a team and independently is essential. You will be expected to maintain accurate client records, prepare reports, and contribute to the continuous improvement of our services. A commitment to promoting independence, dignity, and well-being for all clients is paramount. This is a fantastic opportunity to make a tangible difference in the community and build a rewarding career in social care. The successful candidate will have a passion for helping others and a proactive approach to problem-solving.
Responsibilities:
Responsibilities:
- Oversee the daily operations of community support programs.
- Manage and mentor a team of community support staff.
- Develop and implement new support initiatives based on community needs.
- Ensure the provision of safe, effective, and person-centered care.
- Build and maintain positive relationships with clients, families, and stakeholders.
- Conduct regular performance reviews and provide ongoing professional development for staff.
- Manage program budgets and resources efficiently.
- Advocate for clients' rights and needs.
- Maintain comprehensive and confidential client records.
- Participate in multidisciplinary team meetings.
- Ensure adherence to all legal and ethical standards in social care.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Proven experience in a social care or community support role, with at least 2-3 years in a supervisory or managerial capacity.
- In-depth knowledge of social welfare systems and community resources in Vietnam.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in relevant software for record-keeping and reporting.
- A strong commitment to ethical practice and client confidentiality.
This advertiser has chosen not to accept applicants from your region.
5
Community Support Manager
66000 My Tho, Tien Giang
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated Community Support Manager to oversee and enhance community engagement initiatives in **My Tho, Tien Giang, VN**. This role is critical in building strong relationships with community members, understanding their needs, and coordinating programs that foster social well-being and development. You will be responsible for designing, implementing, and evaluating various community projects, ranging from educational workshops and health awareness campaigns to recreational activities and support groups.
Primary duties include:
Primary duties include:
- Developing and managing community outreach strategies to maximize participation and impact.
- Recruiting, training, and supervising volunteers and program staff.
- Building partnerships with local organizations, government agencies, and stakeholders to leverage resources and expand program reach.
- Monitoring and reporting on program outcomes, budget expenditures, and overall community impact.
- Addressing community concerns and feedback in a sensitive and effective manner.
- Organizing and facilitating community meetings, events, and consultations.
- Advocating for the needs of the community and connecting individuals with essential services and resources.
- Ensuring all programs are delivered in a culturally sensitive and inclusive manner, respecting the diverse backgrounds of community members.
This advertiser has chosen not to accept applicants from your region.
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6
Community Support Manager
43000 Hoang Hoa
WhatJobs
Posted today
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Job Description
Join a mission-driven organization as a Community Support Manager, working remotely to foster a positive and engaging online and offline community. Our client is dedicated to empowering individuals and communities through innovative social programs and services. In this fully remote role, you will be responsible for developing and executing strategies to build, grow, and maintain a vibrant and supportive community. Your primary focus will be on engaging members, facilitating meaningful interactions, and ensuring a safe and inclusive environment for all. You will manage communication channels, including forums, social media groups, and email newsletters, creating compelling content and responding to inquiries in a timely and empathetic manner. Developing and implementing community guidelines and moderation policies, along with active moderation to uphold them, will be crucial. You will also identify and nurture community leaders and advocates, empowering them to contribute to community growth. Analyzing community feedback and engagement metrics to identify trends, insights, and areas for improvement will be a key responsibility. You will collaborate with internal teams to align community initiatives with organizational goals and product development. Organizing and promoting online events, webinars, and discussions to foster connection and learning will be part of your remit. A bachelor's degree in a relevant field such as Social Work, Psychology, Communications, or Non-profit Management is preferred, along with at least 4 years of experience in community management, online moderation, or social program coordination. Exceptional written and verbal communication skills, strong interpersonal abilities, and a genuine passion for community building are essential. Experience with community management platforms and social media tools is required. Proven ability to handle sensitive situations with discretion and professionalism is a must. If you are passionate about making a difference and connecting people, this remote opportunity is for you.
This advertiser has chosen not to accept applicants from your region.
7
Community Support Manager
60000 Hoi An
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Community Support Manager to join their expanding team. This is a fully remote position, offering flexibility and the opportunity to make a significant impact from anywhere. The ideal candidate will have a strong background in social care, a passion for helping vulnerable individuals, and exceptional organizational skills. You will be responsible for overseeing the delivery of high-quality support services to clients, ensuring their needs are met with dignity and respect. This includes developing and implementing care plans, coordinating with external agencies, and managing a team of support workers. You will also play a crucial role in training and mentoring new staff, fostering a supportive and collaborative work environment.
Key responsibilities include:
Qualifications:
This role is perfect for someone who is passionate about making a difference in the lives of others and thrives in a flexible, remote-first work environment. If you are a motivated and experienced professional looking for a rewarding career in community support, we encourage you to apply.
Key responsibilities include:
- Assessing client needs and developing individualized support plans.
- Coordinating with healthcare professionals, social services, and other relevant organizations.
- Managing and supervising a team of community support workers, including scheduling, performance reviews, and professional development.
- Ensuring compliance with all relevant regulations and company policies.
- Maintaining accurate and up-to-date client records and documentation.
- Providing direct support to clients when necessary, including emotional support and practical assistance.
- Organizing and facilitating community engagement activities.
- Responding to emergencies and critical incidents with professionalism and care.
- Monitoring service quality and implementing improvements.
Qualifications:
- Proven experience in community or social care roles, with at least 3 years in a supervisory or management capacity.
- A degree or diploma in Social Work, Psychology, Community Development, or a related field is highly preferred.
- Excellent understanding of person-centered care principles and best practices in social support.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in case management software and standard office applications.
- Ability to work independently and manage time effectively in a remote setting.
- A commitment to promoting independence and well-being for all clients.
This role is perfect for someone who is passionate about making a difference in the lives of others and thrives in a flexible, remote-first work environment. If you are a motivated and experienced professional looking for a rewarding career in community support, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Community Support Manager
60100 Phan Thiet, Binh Thuan
WhatJobs
Posted today
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Job Description
Our client is seeking a compassionate and organized Community Support Manager to oversee operations in **Phan Thiet, Binh Thuan, VN**. This role is pivotal in ensuring the well-being and development of the community we serve, fostering positive relationships, and coordinating essential support services. You will be responsible for managing a team of community outreach workers, developing and implementing programs, and liaising with local stakeholders and government agencies. Your dedication to social impact will be key to success.
Key Responsibilities:
Qualifications:
This role requires your presence on-site in **Phan Thiet, Binh Thuan, VN** to effectively manage and engage with the community.
Key Responsibilities:
- Develop, implement, and manage community support programs and initiatives.
- Supervise and provide guidance to a team of community outreach workers and support staff.
- Assess community needs and develop strategies to address them effectively.
- Organize and facilitate community events, workshops, and engagement activities.
- Build and maintain strong relationships with community members, local organizations, government bodies, and other stakeholders.
- Manage the allocation of resources and ensure the efficient delivery of services.
- Monitor and evaluate program effectiveness, reporting on outcomes and impact.
- Handle inquiries, grievances, and provide support to individuals and families within the community.
- Ensure compliance with all relevant policies, procedures, and regulations.
- Advocate for the needs of the community and represent the organization at relevant forums.
Qualifications:
- Bachelor's degree in Social Work, Sociology, Community Development, or a related field. A Master's degree is preferred.
- Minimum of 5 years of experience in community development, social work, or a related field, with at least 2 years in a supervisory or management role.
- Proven experience in program management and evaluation.
- Strong understanding of community needs assessment and resource mobilization.
- Excellent leadership, interpersonal, and communication skills.
- Demonstrated ability to work effectively with diverse populations and build collaborative partnerships.
- Proficiency in Microsoft Office Suite and community management software.
- Passion for social justice and commitment to community empowerment.
This role requires your presence on-site in **Phan Thiet, Binh Thuan, VN** to effectively manage and engage with the community.
This advertiser has chosen not to accept applicants from your region.
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