893 Customer Solutions jobs in Vietnam
Customer Solutions Consultant, Infrastructure Modernization
Ho Chi Minh City
Google
Posted today
Job Viewed
Job Description
Please visit this Google Careers posting for the Vietnamese-translated version of this role.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience planning infrastructure modernization as a technical consultant or pre-sales engineer.
+ Experience in one of the following: cloud migration, data center migration, disaster recovery, virtualization, application/servers assessment, and discovery.
+ Experience leading IT strategy discussion and design cloud adoption plans.
**Preferred qualifications:**
+ Experience in migrating applications and services to cloud platforms.
+ Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
+ Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers, and firewalls.
+ Experience prospecting, and building and maintaining customer relationships from scratch, with a passion for building Greenfield territories in Enterprise accounts.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Solutions Consultant, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
+ Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Guide customers through assessments of existing legacy application environment(s) and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience planning infrastructure modernization as a technical consultant or pre-sales engineer.
+ Experience in one of the following: cloud migration, data center migration, disaster recovery, virtualization, application/servers assessment, and discovery.
+ Experience leading IT strategy discussion and design cloud adoption plans.
**Preferred qualifications:**
+ Experience in migrating applications and services to cloud platforms.
+ Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
+ Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers, and firewalls.
+ Experience prospecting, and building and maintaining customer relationships from scratch, with a passion for building Greenfield territories in Enterprise accounts.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Solutions Consultant, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
+ Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Guide customers through assessments of existing legacy application environment(s) and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
0
Account Strategist, Engage, Google Customer Solutions
Ho Chi Minh City
Google
Posted today
Job Viewed
Job Description
Please visit this Google Careers posting for the Vietnamese-translated version of this role.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
**Preferred qualifications:**
+ Experience in technology, account management, and achieving quotas to drive client growth.
+ Ability to assess and solve client needs through effective questioning, objection handling and engaged selling.
+ Ability to manage multiple projects while paying strict attention to detail and working on their own and with others.
+ Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
+ Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities:**
+ Manage a portfolio of medium size businesses by understanding growth drivers, identify opportunities for growth, manage risks and create plans for achievement.
+ Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
+ Improve the customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
+ Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and engaged selling.
+ Coach junior team members on achieving goals and client engagement.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
**Preferred qualifications:**
+ Experience in technology, account management, and achieving quotas to drive client growth.
+ Ability to assess and solve client needs through effective questioning, objection handling and engaged selling.
+ Ability to manage multiple projects while paying strict attention to detail and working on their own and with others.
+ Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
+ Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities:**
+ Manage a portfolio of medium size businesses by understanding growth drivers, identify opportunities for growth, manage risks and create plans for achievement.
+ Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
+ Improve the customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
+ Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and engaged selling.
+ Coach junior team members on achieving goals and client engagement.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
1
Tuyển Dụng Customer Operations Solutions
Ho Chi Minh City
Công Ty TNHH Hybrid Technologies Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- To work in collaboration with other teams in the organization.
- Maintain existing customers' relationships by continuously proposing solutions to meet their objectives.
- Work with offices for focus and alignment of efforts & deliverables to support and strengthen objectives for the accounts.
- Monitor daily shipment of inbound, outbound.
- Operation excellence / Identify, articulate and propose service continuous improvement.
- Work with team in other offices to articulate and deploy account initiatives & SOP.
- To prepare regular reports of progress and forecast to internal and external stakeholders using key account metrics.
- To acquire a thorough understanding of key customer needs and requirements.
- Assist to identify / formalize customer needs.
- Provide the solutions, advise the customs formalities to customers relating to all pending issues during the customs clearance process.
- Monitor KPIs on a daily basis.
- Be responsible for solving problems relating the whole process of shipment handling.
- Deploy account objectives & best practices within the company subsidiaries.
- Drafting and communication of all required operational procedures within the company subsidiaries.
- Maintenance of accounts documentation and operational procedures.
- Ensure the proper document checking and give the greenlight.
- Maintain presentation material, provide presentations, demonstrations to customers.
- Project analysis, coordination & support for each mini project deployment.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary, 13th month salary & Performance bonus (up to 2.5 months salary)
Healthcare premium program
Training opportunities (internal, external, overseas). English, French & Yoga class
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Essential:
- Excellent communicator, Fluent in English speaking & writing.
- Minimum 3- 5 year working experience with a freight forwarder in Operations / Customer Services with strong background of Customs expertise at the level of customs supervisor or manager in freight forwarding.
- Critical thinker, problem-solving skills and customer oriented.
- Experience working in customs declaration system of VNACCS/VICS.
- Possess good communication, rigorous, presentation and interpersonal skills.
- Have solid knowledge of customs regulations and formalities, strong hand-on experience in Customs, import & export, customs brokerage, freight operational experience, road transportation, warehouse.
- Experience in managing a nationwide project, work under pressure proactiveness, dedication, passion.
- Strong analytical skills and data manipulation/interpretation.
Desirable
- Working knowledge of Tableau/ dashboarding tools will be a plus.
- Goal oriented, motivated self-starter with excellent organization skills and ability to multi-task.
- Detail oriented.
- Team-player.
- Account Management experience and/or experience in fashion industry would be an advantage.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Mềm,Java,Nhân Sự,Tuyển Dụng (HR)
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
- To work in collaboration with other teams in the organization.
- Maintain existing customers' relationships by continuously proposing solutions to meet their objectives.
- Work with offices for focus and alignment of efforts & deliverables to support and strengthen objectives for the accounts.
- Monitor daily shipment of inbound, outbound.
- Operation excellence / Identify, articulate and propose service continuous improvement.
- Work with team in other offices to articulate and deploy account initiatives & SOP.
- To prepare regular reports of progress and forecast to internal and external stakeholders using key account metrics.
- To acquire a thorough understanding of key customer needs and requirements.
- Assist to identify / formalize customer needs.
- Provide the solutions, advise the customs formalities to customers relating to all pending issues during the customs clearance process.
- Monitor KPIs on a daily basis.
- Be responsible for solving problems relating the whole process of shipment handling.
- Deploy account objectives & best practices within the company subsidiaries.
- Drafting and communication of all required operational procedures within the company subsidiaries.
- Maintenance of accounts documentation and operational procedures.
- Ensure the proper document checking and give the greenlight.
- Maintain presentation material, provide presentations, demonstrations to customers.
- Project analysis, coordination & support for each mini project deployment.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary, 13th month salary & Performance bonus (up to 2.5 months salary)
Healthcare premium program
Training opportunities (internal, external, overseas). English, French & Yoga class
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Essential:
- Excellent communicator, Fluent in English speaking & writing.
- Minimum 3- 5 year working experience with a freight forwarder in Operations / Customer Services with strong background of Customs expertise at the level of customs supervisor or manager in freight forwarding.
- Critical thinker, problem-solving skills and customer oriented.
- Experience working in customs declaration system of VNACCS/VICS.
- Possess good communication, rigorous, presentation and interpersonal skills.
- Have solid knowledge of customs regulations and formalities, strong hand-on experience in Customs, import & export, customs brokerage, freight operational experience, road transportation, warehouse.
- Experience in managing a nationwide project, work under pressure proactiveness, dedication, passion.
- Strong analytical skills and data manipulation/interpretation.
Desirable
- Working knowledge of Tableau/ dashboarding tools will be a plus.
- Goal oriented, motivated self-starter with excellent organization skills and ability to multi-task.
- Detail oriented.
- Team-player.
- Account Management experience and/or experience in fashion industry would be an advantage.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Mềm,Java,Nhân Sự,Tuyển Dụng (HR)
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist - Technical Solutions
550000 Hoa Sơn
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their globally distributed team. This role is critical in ensuring our customers receive exceptional technical assistance and resolve their inquiries efficiently. As a remote-first organization, we foster a collaborative and supportive environment where your contributions are highly valued. You will be the first point of contact for customers experiencing technical challenges, providing clear, concise, and effective solutions.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a customer support or technical helpdesk role is required, with at least 2 years in a senior capacity. Strong analytical and problem-solving skills, excellent written and verbal communication abilities, and proficiency in customer support software are essential. Experience with remote collaboration tools and a customer-centric mindset are paramount. This position is based in **Da Nang, Da Nang, VN**, and is entirely remote.
Key responsibilities include:
- Providing high-level technical support to customers via multiple channels, including email, chat, and phone, to resolve issues related to our products and services.
- Diagnosing and troubleshooting complex technical problems, escalating issues to higher-level support or development teams when necessary.
- Documenting customer interactions, technical issues, and resolutions in our CRM system with a high degree of accuracy.
- Developing and maintaining a deep understanding of our product suite, including its features, functionalities, and common troubleshooting procedures.
- Creating and updating support knowledge base articles and FAQs to empower customers and internal teams.
- Identifying trends in customer issues and providing feedback to product development and quality assurance teams for continuous improvement.
- Mentoring and training new support specialists, sharing best practices and product knowledge.
- Proactively communicating with customers regarding ongoing issues or service updates.
- Managing customer expectations and ensuring a positive support experience, even in challenging situations.
- Contributing to the development of support policies and procedures to enhance service delivery.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a customer support or technical helpdesk role is required, with at least 2 years in a senior capacity. Strong analytical and problem-solving skills, excellent written and verbal communication abilities, and proficiency in customer support software are essential. Experience with remote collaboration tools and a customer-centric mindset are paramount. This position is based in **Da Nang, Da Nang, VN**, and is entirely remote.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist, Technical Solutions
90000 Can Tho , Can Tho
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding SaaS provider, is looking for a dedicated and experienced Senior Customer Support Specialist to join their entirely remote support team. This role is pivotal in ensuring our clients receive exceptional technical assistance, resolving complex issues, and enhancing their overall experience with our innovative products. You will be the frontline for customer problem-solving, leveraging your deep technical knowledge and outstanding communication skills to maintain high levels of customer satisfaction and retention. This position requires a proactive approach to troubleshooting and a commitment to delivering timely, effective solutions.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support to customers via email, chat, and phone, addressing complex product-related inquiries and issues.
- Troubleshoot and diagnose software malfunctions, connectivity problems, and user errors, implementing effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management) with detailed documentation and clear reproduction steps.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Analyze customer feedback and support trends to identify product improvements and training opportunities.
- Assist in onboarding new customers, providing guidance on product setup and best practices.
- Act as a customer advocate within the company, relaying customer needs and feedback to product development and other relevant departments.
- Manage customer support tickets efficiently, ensuring timely resolution and clear communication throughout the process.
- Train and mentor junior support staff, sharing expertise and best practices in customer service and technical troubleshooting.
- Monitor customer satisfaction metrics and actively work to improve performance in areas such as response time, resolution rate, and overall customer experience.
- Proactively identify potential customer issues and provide preventative solutions.
- Participate in team meetings and contribute to the continuous improvement of support processes and tools.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience will be considered.
- Minimum of 3-5 years of experience in technical customer support, helpdesk, or a similar client-facing role.
- Strong understanding of software applications, cloud technologies, and common IT troubleshooting methodologies.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Ability to remain calm and professional under pressure and handle challenging customer interactions effectively.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced, remote environment.
- A proactive attitude towards learning and problem-solving.
- Experience in a SaaS environment is highly preferred.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Ho Chi Minh City
Công Ty TNHH Bosch Global Software Technologies
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**Qualifications**:
- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000
Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- On-boarding new customers (interface.) and customer handbook.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16+ days of paid leave per year
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**Qualifications**:
- Bachelor's degree in Computer Science/ Data Science/ IT/ Business Administrator/ Geodesy/ Mapping/ Physics
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 2000
Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15+ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Technical Support
81000 Bien Hoa, Dong Nai
WhatJobs
Posted today
Job Viewed
Job Description
Join our growing customer support team as a Customer Service Representative specializing in Technical Support. This role is perfect for individuals passionate about technology and helping others resolve technical issues. You will be the first point of contact for customers seeking assistance with our products and services, providing effective solutions and ensuring a positive customer experience. Your primary responsibility will be to troubleshoot and resolve technical problems via phone, email, and live chat.
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
Qualifications:
This position requires excellent communication skills, patience, and a logical approach to problem-solving. You will need to actively listen to customer concerns, diagnose issues accurately, and guide them through step-by-step solutions. You will also be responsible for documenting customer interactions, escalating complex issues to senior support staff when necessary, and contributing to our knowledge base by identifying recurring problems and suggesting solutions. We offer comprehensive training to ensure you are well-equipped to handle a wide range of technical queries. This role is located in Bien Hoa, Dong Nai, VN and will follow a hybrid work model, requiring some on-site presence.
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and resolve technical issues related to software and hardware products.
- Guide customers through troubleshooting processes and product setup.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the appropriate support tiers.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Contribute to the development of FAQs and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Follow communication procedures, guidelines, and policies.
- Ensure timely follow-up on unresolved issues.
- Upsell relevant products or services where appropriate.
- Stay updated on product knowledge and technical advancements.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in a customer service or technical support role.
- Strong knowledge of computer hardware, software, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach.
- Ability to troubleshoot and problem-solve effectively.
- Familiarity with CRM software and ticketing systems.
- Ability to multitask and manage time efficiently.
- Proficiency in Vietnamese and English.
- Previous experience in a hybrid work environment is advantageous.
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Customer Service Representative - Technical Support
91000 Long Xuyen, An Giang
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Job Description
Our client is seeking dedicated and customer-focused Customer Service Representatives to provide exceptional technical support in **Long Xuyen, An Giang, VN**. This role is fully remote, offering a flexible work environment. You will be the first point of contact for customers experiencing technical issues with our products or services. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a patient, empathetic approach to customer interactions. You will be responsible for troubleshooting technical problems, guiding customers through solutions, and ensuring a high level of customer satisfaction. This is a great opportunity to join a growing company and contribute to its positive customer experience.
Key Responsibilities:
Qualifications:
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher levels of support when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge to effectively assist customers.
- Identify and report recurring technical issues to the relevant departments for improvement.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to customer service policies and procedures.
- Achieve and exceed performance metrics, including customer satisfaction and resolution times.
- Provide feedback to improve product functionality and customer support processes.
- Maintain a positive and professional demeanor at all times.
- Manage time effectively to handle a high volume of customer requests.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent communication skills, both verbal and written.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers facing technical difficulties.
- Proficiency in using helpdesk software and ticketing systems.
- Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- A reliable internet connection and a suitable home office setup.
Join our client's team and help ensure our customers have a seamless and positive experience with our technology.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - Technical Support
570000 An Thanh
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Job Description
Our client is seeking an enthusiastic and technically adept Customer Service Representative to join their support team in Vung Tau, Ba Ria–Vung Tau, VN . This role operates on a 'Hybrid' model, requiring a mix of in-office and remote work. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a knack for troubleshooting. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing technical issues, guiding users through problem-solving processes, and escalating complex cases when necessary. You will also be responsible for documenting customer interactions and feedback to contribute to service improvements. A strong understanding of our product offerings and a commitment to delivering exceptional customer experiences are key. This is an exciting opportunity to be part of a growing company and develop your skills in a supportive environment. Key responsibilities:
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
- Handling inbound customer inquiries via phone, email, and live chat, providing technical assistance.
- Diagnosing and resolving software and hardware issues for customers.
- Guiding customers through step-by-step solutions for technical problems.
- Escalating unresolved issues to higher-level support or relevant departments.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Providing feedback to product development teams on common issues and customer suggestions.
- Maintaining a high level of customer satisfaction through efficient and friendly service.
- Adhering to established service level agreements (SLAs) for response and resolution times.
- Staying updated on product knowledge and technical troubleshooting techniques.
- Participating in team meetings and contributing to the continuous improvement of customer support processes.
The ideal candidate will have a high school diploma or equivalent; an Associate's or Bachelor's degree in a related technical field is a plus. A minimum of 2 years of experience in customer service or technical support, preferably in a call center environment, is required. Strong technical aptitude and the ability to learn new software quickly are essential. Excellent communication, listening, and problem-solving skills are a must. Familiarity with CRM software and ticketing systems is beneficial. The ability to work effectively both independently and as part of a team, adapting to a hybrid work model, is important.
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8
Customer Service Representative - Technical Support
200000 Phuong Son
WhatJobs
Posted today
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Job Description
Our client is looking for an enthusiastic and customer-focused Customer Service Representative specializing in Technical Support for their operations in Thai Nguyen, Thai Nguyen, VN . This role is key to providing exceptional assistance to customers experiencing technical difficulties with our products or services. You will be responsible for handling inbound customer inquiries via phone, email, and chat, diagnosing technical issues, and guiding customers through troubleshooting steps to resolution. A critical part of the job involves patiently explaining complex technical information in a clear and understandable manner. You will maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Identifying recurring technical problems and escalating them to the appropriate departments for further investigation and improvement is also a key responsibility. The ideal candidate will possess excellent communication and active listening skills, a strong aptitude for problem-solving, and a patient, customer-centric attitude. Previous experience in technical support or customer service, preferably within a tech-related industry, is highly advantageous. Familiarity with common software applications and operating systems is essential. This position offers a dynamic work environment with opportunities for professional development and the chance to directly impact customer satisfaction. Join our team and be the first point of contact for our valued customers in Thai Nguyen, Thai Nguyen, VN .
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat).
- Provide technical assistance and troubleshooting support.
- Guide customers through product setup and usage.
- Diagnose and resolve technical issues efficiently.
- Document customer interactions and resolutions accurately.
- Escalate complex issues to senior support staff or relevant teams.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues and provide feedback.
- Continuously improve technical knowledge and support skills.
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