794 Customer Specialist jobs in Vietnam

Air Logistics Customer Care Specialist (Chinese speaking)

Kuehne+Nagel

Posted 7 days ago

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Job Description

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.
**How you create impact**
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
+ To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.
+ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.
+ To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
+ To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
+ To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
+ To prepare, review + refine customer reports.
+ To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
**What we would like you to bring**
+ Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
+ Having at least 2 years working experience in Air Logistics Operations (Import/ Export) is an advantage.
+ Competent knowledge of international freight forwarding, logistics and import - export.
+ Careful, responsible, detail-oriented, able to work under pressure.
+ Good at customer service, task and time management & planning skills.
+ Having effective communication skills.
+ Good command of English (both verbal & written).
+ Good command of Chinese (both verbal & written).
**What's in it for you**
+ Health promotion: sports and wellness offers, supplementary company health insurance, etc.
+ Equipment & working environment: laptop and company mobile phone, modern working facilities, etc.
+ Perspective: Training offers for professional and personal development, etc.
+ Teamwork: familiar working atmosphere in a large company, various team and company events, etc.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Assistant Customer Care

Ho Chi Minh City DKSH

Posted today

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**Location**:Ho Chi Minh, VN**Job Summary**
Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines

**General Responsibilities**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
- Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
- Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
- Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
- Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
- Establish and maintain good working relationships with clients/customers

**Functional Skills and Knowledge**
- Demonstrate basic knowledge in customer service principles and practices
- Proven SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken

**Education**
Diploma/certificate in any field

**Work Experience**
Minimum one to two years' experience in similar role
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Customer Support Specialist

000000 Rach Gia, Kien Giang WhatJobs

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full-time
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team in Rach Gia, Kien Giang, VN. This role is crucial in ensuring client satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the first point of contact for customers, offering assistance via phone, email, and chat. Your primary responsibilities will include understanding customer needs, troubleshooting issues, guiding users through product features, and escalating complex problems to the appropriate departments. We are looking for individuals with strong communication skills, patience, and a proactive approach to problem-solving. Previous experience in a customer service environment is highly advantageous, but we also welcome applications from motivated individuals eager to learn and grow within our organization. The ideal candidate will be adept at managing multiple tasks simultaneously and maintaining a high level of professionalism at all times. You will also be responsible for documenting customer interactions, maintaining accurate records, and contributing to the improvement of our support processes. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. You will be expected to work from our Rach Gia, Kien Giang, VN office for a portion of the week, with the remainder of your time spent working remotely. This role requires a keen understanding of our product offerings and the ability to translate technical information into clear, understandable language for our diverse customer base. We believe in fostering a supportive team environment where continuous learning and development are encouraged. Join us and be a key player in delivering outstanding customer experiences.
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Customer Support Specialist

50000 Thai Binh , Thai Binh WhatJobs

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full-time
We are seeking a friendly and efficient Customer Support Specialist to join our team. This role is based at our Thai Binh office, offering a supportive and collaborative work environment. You will be the primary point of contact for our customers, providing exceptional service and resolving inquiries across various channels, including phone, email, and chat. Your key responsibilities will include understanding customer needs, diagnosing issues, and providing accurate and timely solutions. You will troubleshoot technical problems, guide customers through product usage, and escalate complex issues to appropriate departments when necessary. Maintaining detailed records of customer interactions and transactions using our CRM system will be essential. You will also contribute to improving customer service processes by identifying recurring issues and suggesting solutions. Proactively engaging with customers to gather feedback and ensure their satisfaction will be a crucial aspect of your role. You will stay updated on product knowledge and company policies to provide accurate information. The ideal candidate will have excellent communication and active listening skills, with a genuine desire to help customers. Previous experience in customer service, technical support, or a related field is highly desirable. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are essential. Familiarity with CRM software and helpdesk ticketing systems is a plus. You should be a team player with a positive attitude and a commitment to delivering outstanding customer experiences. This is a great opportunity to build your career in customer service within a growing organization in Thai Binh.
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Customer Support Specialist

200000 Phuong Son WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team in Thai Nguyen, Thai Nguyen, VN . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries via phone, email, and chat. Your goal will be to ensure a positive customer experience by addressing their needs promptly and professionally. Responsibilities include troubleshooting technical issues, guiding customers through product features, processing orders or requests, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions within the CRM system. A thorough understanding of the company's products and services is essential, along with the ability to communicate technical information clearly to a non-technical audience. You must possess excellent listening skills, patience, and a genuine desire to help people. This role requires strong problem-solving abilities and the capacity to multitask effectively in a fast-paced environment. You will collaborate with sales, technical, and product development teams to ensure customer satisfaction and contribute to the overall improvement of customer service processes. We are seeking individuals who are reliable, have a positive attitude, and are committed to delivering outstanding support. Training will be provided to ensure you have the knowledge and tools necessary to succeed. If you are passionate about customer service and thrive in a team-oriented setting, we encourage you to apply.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat.
  • Provide technical support and troubleshooting assistance.
  • Guide customers through product usage and features.
  • Process customer orders, requests, and feedback.
  • Document all customer interactions in the CRM system.
  • Escalate complex issues to relevant departments.
  • Contribute to customer service process improvements.
  • Maintain customer satisfaction through excellent support.
Qualifications:
  • High school diploma or equivalent; further education is a plus.
  • Previous experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in using CRM software and support tools.
  • Patience and empathy when dealing with customers.
  • Ability to work effectively in a team environment.
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Customer Support Specialist

45000 Hoang Hoa WhatJobs

Posted today

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full-time
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their expanding virtual support team. This role is crucial in providing exceptional assistance to our valued customers, resolving inquiries, and ensuring a positive user experience across all support channels. You will be the first point of contact for customers, handling a wide range of issues related to our products and services. This fully remote position requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and provide effective solutions. You will be expected to maintain high standards of customer satisfaction while managing a steady volume of support requests.

Key responsibilities include:
  • Responding promptly and professionally to customer inquiries via phone, email, and chat.
  • Troubleshooting and resolving customer issues with a high degree of accuracy and efficiency.
  • Providing detailed product information and technical support to customers.
  • Escalating complex issues to the appropriate internal teams when necessary.
  • Documenting all customer interactions and resolutions accurately in the CRM system.
  • Identifying trends in customer issues and providing feedback to product development and quality assurance teams.
  • Assisting customers with account management, order processing, and service requests.
  • Maintaining a high level of product knowledge to effectively address customer needs.
  • Proactively identifying opportunities to improve the customer support process and customer satisfaction.
  • Building rapport and trust with customers through empathetic and helpful interactions.
Requirements: Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency in using customer support software and CRM systems. Ability to multitask and manage time effectively in a remote work environment. A patient and empathetic attitude towards customers. High school diploma or equivalent required; Associate's or Bachelor's degree is a plus. Familiarity with our product/service suite is an advantage. This is an excellent opportunity for individuals who are passionate about helping others and are seeking a rewarding career in customer support within a dynamic, remote-first organization. Join us to deliver outstanding support and make a difference in our customers' experience.
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Customer Support Specialist

52000 Thuy Van WhatJobs

Posted today

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full-time
Job Title: Customer Support Specialist

Location: Hue, Thua Thien–Hue, VN

We are seeking a friendly, patient, and professional Customer Support Specialist to join our team. This fully remote role is ideal for individuals who are passionate about helping customers and possess excellent communication skills. You will be responsible for addressing customer inquiries, resolving issues, and providing technical assistance via phone, email, and chat. Our goal is to ensure a positive customer experience by offering timely and effective support. The ideal candidate is a problem-solver, empathetic, and able to multitask efficiently. You will become an expert in our products/services and act as a crucial liaison between our customers and the company. We value a supportive team environment where you can grow your skills and career.

Responsibilities:
  • Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products and services.
  • Troubleshoot and diagnose customer problems, offering effective solutions.
  • Escalate complex issues to appropriate departments when necessary.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Identify and communicate trends in customer issues to improve products and services.
  • Follow communication procedures, guidelines, and policies.
  • Ensure customer satisfaction and build strong customer relationships.
  • Stay up-to-date with product knowledge and company policies.
  • Participate in team meetings and training sessions.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven customer support experience or experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to remain calm and professional under pressure.
  • Proficiency in using customer support software and tools.
  • Familiarity with CRM systems.
  • Good typing speed and computer proficiency.
  • Ability to work independently and manage time effectively in a remote setting.
  • A positive attitude and a passion for customer service.
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Customer Support Specialist

65000 Nha Trang, Khanh Hoa WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a motivated and customer-centric Customer Support Specialist to join their team. This role offers a hybrid work arrangement, combining remote flexibility with in-office collaboration. You will be the first point of contact for customers, providing assistance and resolving inquiries across various communication channels, including phone, email, and chat. Responsibilities include troubleshooting customer issues, guiding users through product features, and escalating complex problems to the appropriate departments. You will maintain accurate customer records and document all interactions. A key aspect of this role involves understanding customer needs and providing timely, effective solutions to ensure a positive customer experience. You will also contribute to building customer loyalty and satisfaction by delivering exceptional service. The ideal candidate will possess excellent communication skills, patience, and a friendly demeanor. Previous experience in customer service or a related field is preferred. Proficiency in CRM software and helpdesk ticketing systems is a plus. We are looking for an individual who is a quick learner, adaptable, and has a strong ability to multitask in a fast-paced environment. This is a great opportunity to develop your skills in customer relations and contribute to the success of our client's customer service operations. Your dedication to providing outstanding support will be highly valued. The successful applicant will demonstrate strong problem-solving skills and a commitment to customer satisfaction.
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Customer Support Specialist

39000 Thai Binh , Thai Binh WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Thai Binh, Thai Binh, VN . This role is essential for ensuring that all customers receive timely, accurate, and friendly assistance across multiple communication channels. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues, and providing product or service information with professionalism and efficiency. Key responsibilities include managing inbound customer calls, emails, and chat messages, troubleshooting technical problems, and escalating complex issues to appropriate departments when necessary. You will also be tasked with maintaining customer records, documenting interactions, and contributing to the improvement of customer service processes and knowledge bases. Building strong relationships with customers and ensuring their satisfaction are paramount to success in this position. The ability to empathize with customers and find effective solutions is highly valued.

Key responsibilities include:
  • Responding promptly to customer inquiries via phone, email, and chat.
  • Resolving customer issues and complaints effectively and efficiently.
  • Providing detailed product and service information.
  • Troubleshooting technical problems and guiding customers through solutions.
  • Escalating unresolved issues to the appropriate teams.
  • Maintaining accurate customer records and interaction logs.
  • Gathering customer feedback and contributing to service improvements.
  • Ensuring a high level of customer satisfaction.

The ideal candidate will have a high school diploma or equivalent, with previous experience in customer service, helpdesk, or a similar role being a significant advantage. Excellent verbal and written communication skills are mandatory. Strong active listening and problem-solving abilities are essential. Familiarity with CRM software and helpdesk ticketing systems is preferred. The ability to remain calm and professional under pressure and to work collaboratively within a team environment is crucial. This role requires you to be based in or willing to relocate to Thai Binh, Thai Binh, VN , and contribute to providing exceptional support to our client's valued customers.
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Customer Support Specialist

810000 Bien Hoa, Dong Nai WhatJobs

Posted today

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full-time
Our client is actively seeking a dedicated and empathetic Customer Support Specialist to join their team on a fully remote basis. This is a perfect opportunity for individuals passionate about helping customers and resolving their issues efficiently. You will be the primary point of contact for customers, providing exceptional support through various channels, including email, chat, and phone.

Your core responsibilities will involve understanding customer inquiries, troubleshooting technical or product-related problems, and providing accurate and timely solutions. You will document customer interactions, escalate complex issues to appropriate departments, and contribute to building a positive customer experience. Maintaining a deep understanding of the company's products and services is crucial for success in this role.

The ideal candidate possesses excellent communication and active listening skills, patience, and a genuine desire to assist others. Proficiency in using customer support software and CRM systems is required. Strong problem-solving abilities and the capacity to work independently in a remote environment are essential. You should be comfortable managing multiple customer interactions simultaneously while maintaining a high level of professionalism and customer focus.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via email, chat, and phone.
  • Provide technical assistance and product support to customers.
  • Troubleshoot customer problems and guide them through step-by-step solutions.
  • Document all customer interactions and resolutions in the CRM system.
  • Escalate unresolved issues to the appropriate teams or departments.
  • Educate customers on product features and functionalities.
  • Gather customer feedback and report it to relevant teams for service improvement.
  • Maintain a high level of customer satisfaction by delivering prompt and professional service.
  • Adhere to company policies and procedures for customer support.
  • Contribute to the knowledge base by creating and updating support articles.
Qualifications:
  • Proven experience in customer service or a similar support role.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Patience and empathy when dealing with customers.
  • Proficiency with customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
  • Ability to manage time effectively and multitask in a remote setting.
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
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