794 Customer Specialist jobs in Vietnam
Air Logistics Customer Care Specialist (Chinese speaking)

Posted 7 days ago
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Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.
**How you create impact**
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
+ To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.
+ To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.
+ To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
+ To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
+ To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
+ To prepare, review + refine customer reports.
+ To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
**What we would like you to bring**
+ Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
+ Having at least 2 years working experience in Air Logistics Operations (Import/ Export) is an advantage.
+ Competent knowledge of international freight forwarding, logistics and import - export.
+ Careful, responsible, detail-oriented, able to work under pressure.
+ Good at customer service, task and time management & planning skills.
+ Having effective communication skills.
+ Good command of English (both verbal & written).
+ Good command of Chinese (both verbal & written).
**What's in it for you**
+ Health promotion: sports and wellness offers, supplementary company health insurance, etc.
+ Equipment & working environment: laptop and company mobile phone, modern working facilities, etc.
+ Perspective: Training offers for professional and personal development, etc.
+ Teamwork: familiar working atmosphere in a large company, various team and company events, etc.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Assistant Customer Care
Posted today
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Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines
**General Responsibilities**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions
- Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers
- Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
- Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
- Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
- Establish and maintain good working relationships with clients/customers
**Functional Skills and Knowledge**
- Demonstrate basic knowledge in customer service principles and practices
- Proven SAP knowledge
- Proven experience in call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- Demonstrate high attention to detail, follow-through and accuracy
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
**Education**
Diploma/certificate in any field
**Work Experience**
Minimum one to two years' experience in similar role
Customer Support Specialist
Posted today
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Customer Support Specialist
Posted today
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Customer Support Specialist
Posted today
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshooting assistance.
- Guide customers through product usage and features.
- Process customer orders, requests, and feedback.
- Document all customer interactions in the CRM system.
- Escalate complex issues to relevant departments.
- Contribute to customer service process improvements.
- Maintain customer satisfaction through excellent support.
- High school diploma or equivalent; further education is a plus.
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and support tools.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a team environment.
Customer Support Specialist
Posted today
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Key responsibilities include:
- Responding promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshooting and resolving customer issues with a high degree of accuracy and efficiency.
- Providing detailed product information and technical support to customers.
- Escalating complex issues to the appropriate internal teams when necessary.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Identifying trends in customer issues and providing feedback to product development and quality assurance teams.
- Assisting customers with account management, order processing, and service requests.
- Maintaining a high level of product knowledge to effectively address customer needs.
- Proactively identifying opportunities to improve the customer support process and customer satisfaction.
- Building rapport and trust with customers through empathetic and helpful interactions.
Customer Support Specialist
Posted today
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Location: Hue, Thua Thien–Hue, VN
We are seeking a friendly, patient, and professional Customer Support Specialist to join our team. This fully remote role is ideal for individuals who are passionate about helping customers and possess excellent communication skills. You will be responsible for addressing customer inquiries, resolving issues, and providing technical assistance via phone, email, and chat. Our goal is to ensure a positive customer experience by offering timely and effective support. The ideal candidate is a problem-solver, empathetic, and able to multitask efficiently. You will become an expert in our products/services and act as a crucial liaison between our customers and the company. We value a supportive team environment where you can grow your skills and career.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and communicate trends in customer issues to improve products and services.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and build strong customer relationships.
- Stay up-to-date with product knowledge and company policies.
- Participate in team meetings and training sessions.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer support software and tools.
- Familiarity with CRM systems.
- Good typing speed and computer proficiency.
- Ability to work independently and manage time effectively in a remote setting.
- A positive attitude and a passion for customer service.
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Customer Support Specialist
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Customer Support Specialist
Posted today
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Job Description
Key responsibilities include:
- Responding promptly to customer inquiries via phone, email, and chat.
- Resolving customer issues and complaints effectively and efficiently.
- Providing detailed product and service information.
- Troubleshooting technical problems and guiding customers through solutions.
- Escalating unresolved issues to the appropriate teams.
- Maintaining accurate customer records and interaction logs.
- Gathering customer feedback and contributing to service improvements.
- Ensuring a high level of customer satisfaction.
The ideal candidate will have a high school diploma or equivalent, with previous experience in customer service, helpdesk, or a similar role being a significant advantage. Excellent verbal and written communication skills are mandatory. Strong active listening and problem-solving abilities are essential. Familiarity with CRM software and helpdesk ticketing systems is preferred. The ability to remain calm and professional under pressure and to work collaboratively within a team environment is crucial. This role requires you to be based in or willing to relocate to Thai Binh, Thai Binh, VN , and contribute to providing exceptional support to our client's valued customers.
Customer Support Specialist
Posted today
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Job Description
Your core responsibilities will involve understanding customer inquiries, troubleshooting technical or product-related problems, and providing accurate and timely solutions. You will document customer interactions, escalate complex issues to appropriate departments, and contribute to building a positive customer experience. Maintaining a deep understanding of the company's products and services is crucial for success in this role.
The ideal candidate possesses excellent communication and active listening skills, patience, and a genuine desire to assist others. Proficiency in using customer support software and CRM systems is required. Strong problem-solving abilities and the capacity to work independently in a remote environment are essential. You should be comfortable managing multiple customer interactions simultaneously while maintaining a high level of professionalism and customer focus.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via email, chat, and phone.
- Provide technical assistance and product support to customers.
- Troubleshoot customer problems and guide them through step-by-step solutions.
- Document all customer interactions and resolutions in the CRM system.
- Escalate unresolved issues to the appropriate teams or departments.
- Educate customers on product features and functionalities.
- Gather customer feedback and report it to relevant teams for service improvement.
- Maintain a high level of customer satisfaction by delivering prompt and professional service.
- Adhere to company policies and procedures for customer support.
- Contribute to the knowledge base by creating and updating support articles.
- Proven experience in customer service or a similar support role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency with customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
- Ability to manage time effectively and multitask in a remote setting.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.