885 Customer Support Engineer jobs in Vietnam
Customer Support Engineer
24000 Phuong Son
WhatJobs
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Our client is looking for a dedicated Customer Support Engineer to join their growing team in **Thai Nguyen, Thai Nguyen, VN**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to manage your workflow effectively. As a Customer Support Engineer, you will be the first point of contact for customers, providing exceptional technical assistance and resolving inquiries promptly and professionally. Your responsibilities will include troubleshooting software and hardware issues, guiding users through product features and functionalities, escalating complex problems to higher-level support teams, and documenting customer interactions and solutions in our knowledge base. You will also be involved in gathering customer feedback to help improve our products and services. The ideal candidate possesses excellent problem-solving skills, a patient and empathetic demeanor, and a strong technical aptitude. You should be adept at explaining technical concepts to both technical and non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 2 years of experience in customer support or a technical helpdesk role, is highly preferred. Strong written and verbal communication skills in Vietnamese and English are essential. Familiarity with CRM software and ticketing systems is a plus. Join us and be a key part of ensuring our customers have a seamless and positive experience with our products.
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Senior Customer Support Engineer
21000 Phuong Son
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Our client is looking for an experienced Senior Customer Support Engineer to join their thriving technical support department located in **Thai Nguyen, Thai Nguyen, VN**. This role is integral to ensuring our clients receive exceptional technical assistance and timely resolution of their issues. You will be the primary point of contact for escalated customer inquiries, providing in-depth troubleshooting and support for complex technical problems. Responsibilities include diagnosing hardware and software issues, guiding customers through step-by-step solutions, and documenting all interactions and resolutions accurately. The ideal candidate will possess strong technical acumen, excellent problem-solving abilities, and a passion for customer satisfaction. You should have a solid understanding of (mention specific technology, e.g., network protocols, operating systems, or software applications relevant to the fictional company). We expect you to collaborate effectively with cross-functional teams, including product development and quality assurance, to identify and address recurring issues. Your ability to communicate technical information clearly and concisely, both verbally and in writing, is paramount. This position requires a patient and empathetic demeanor, as you will be interacting with customers who may be experiencing significant technical difficulties. Proven experience in a similar customer support or technical helpdesk role is essential. You will also contribute to the development of our knowledge base and support documentation. Join our team in **Thai Nguyen, Thai Nguyen, VN** and be a vital part of delivering outstanding customer experiences.
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Lead Customer Support Engineer
46000 Haiphong , Haiphong
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Our client is looking for a dedicated and skilled Lead Customer Support Engineer to manage and mentor their customer service team. This role offers a hybrid work model, allowing for a blend of remote and in-office collaboration. You will be the primary point of contact for complex customer inquiries and technical issues, ensuring swift and effective resolution. Responsibilities include developing and maintaining customer support documentation, creating training materials for new team members, and identifying areas for service improvement. You will monitor customer satisfaction metrics, analyze support tickets to identify recurring problems, and implement solutions to enhance the customer experience. This role requires excellent communication skills, both written and verbal, and the ability to explain technical concepts clearly to non-technical users. A strong understanding of the company's products and services is crucial. You will also be involved in team scheduling, performance reviews, and fostering a positive and productive team environment. The ideal candidate will have a proven track record in customer support, with at least 3-5 years of experience in a similar role, preferably in a technical support capacity. A Bachelor's degree in a relevant field or equivalent practical experience is preferred. You should be adept at using CRM software and helpdesk ticketing systems. Your ability to troubleshoot issues, de-escalate challenging customer situations, and lead by example will be key to success in this position. This role is based in **Haiphong, Hai Phong, VN**, with a flexible hybrid working arrangement.
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Senior Customer Support Engineer
54000 An Thanh
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Our client is looking for a highly skilled and customer-focused Senior Customer Support Engineer to join their growing technical support team. This role requires an individual with exceptional problem-solving abilities and a deep understanding of technical support processes. As a Senior Customer Support Engineer, you will be instrumental in providing advanced technical assistance to our clients, resolving complex issues, and ensuring customer satisfaction. Your primary responsibilities will encompass:
The successful candidate will have a proven track record in technical support, preferably within the technology sector. A strong understanding of operating systems, networking concepts, and common software applications is required. Excellent communication, interpersonal, and active listening skills are paramount. You must be able to explain technical concepts clearly to non-technical users and remain calm and efficient under pressure. A proactive approach to identifying and resolving potential issues before they impact customers is highly desired. This is an excellent opportunity to build your career in a supportive and innovative environment, directly impacting customer experience in Vung Tau, Ba Ria–Vung Tau, VN .
Location: This position is based in our office located in Vung Tau, Ba Ria–Vung Tau, VN .
- Providing expert-level technical support for our product suite via phone, email, and ticketing systems.
- Troubleshooting and diagnosing complex hardware and software issues.
- Escalating and coordinating with engineering teams for critical or unresolved issues.
- Developing and maintaining comprehensive technical documentation, FAQs, and knowledge base articles.
- Training and mentoring junior support staff to enhance their technical skills and product knowledge.
- Analyzing customer feedback and identifying areas for product improvement.
- Contributing to the development and implementation of new support strategies and tools.
- Managing customer relationships and ensuring timely resolution of all support requests.
- Participating in product testing and providing feedback to the development team.
- Representing the company professionally and demonstrating a commitment to customer success.
The successful candidate will have a proven track record in technical support, preferably within the technology sector. A strong understanding of operating systems, networking concepts, and common software applications is required. Excellent communication, interpersonal, and active listening skills are paramount. You must be able to explain technical concepts clearly to non-technical users and remain calm and efficient under pressure. A proactive approach to identifying and resolving potential issues before they impact customers is highly desired. This is an excellent opportunity to build your career in a supportive and innovative environment, directly impacting customer experience in Vung Tau, Ba Ria–Vung Tau, VN .
Location: This position is based in our office located in Vung Tau, Ba Ria–Vung Tau, VN .
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Lead Customer Support Engineer - SaaS
94000 Can Tho , Can Tho
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Our client is seeking a proactive and highly skilled Lead Customer Support Engineer to manage and enhance their customer support operations for SaaS products. This is a critical, fully remote role focused on delivering exceptional technical assistance and ensuring high levels of customer satisfaction. You will be responsible for leading a team of support engineers, developing support strategies, and resolving complex technical issues for our client's global customer base. This position requires a strong technical acumen, excellent leadership abilities, and a deep commitment to customer success.
Key Responsibilities:
Qualifications:
This is an outstanding opportunity to lead a vital function within a growing technology company, operating entirely remotely. Our client is committed to creating a collaborative and supportive work culture, offering significant opportunities for professional growth and development. If you are a motivated leader with a passion for customer success and technical problem-solving, we encourage you to apply.
Key Responsibilities:
- Lead, mentor, and manage a team of Customer Support Engineers, fostering a positive and high-performing environment.
- Develop and implement effective customer support processes, policies, and procedures to ensure efficient and consistent service delivery.
- Oversee the resolution of complex technical issues reported by customers, ensuring timely and accurate solutions.
- Act as an escalation point for critical customer issues, working collaboratively with engineering and product teams.
- Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
- Develop and maintain comprehensive knowledge base articles, tutorials, and troubleshooting guides for customers and internal teams.
- Analyze customer feedback and support trends to identify product enhancements and improve user experience.
- Manage support tools and technologies, ensuring their optimal performance and utilization.
- Train and onboard new support team members, equipping them with the necessary technical and soft skills.
- Collaborate with product management and development teams to provide customer insights and influence product roadmaps.
- Ensure that all support activities align with Service Level Agreements (SLAs) and company objectives.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A minimum of 7 years of experience in customer support, technical support, or client services, with at least 2 years in a lead or supervisory role.
- Extensive experience supporting SaaS applications and cloud-based platforms.
- Strong technical understanding of web technologies, databases, APIs, and common software architectures.
- Proven ability to troubleshoot complex technical issues and guide teams through problem-solving.
- Excellent leadership, team management, and coaching skills.
- Exceptional communication, interpersonal, and customer relationship management skills.
- Proficiency in using customer support software and CRM systems (e.g., Zendesk, Salesforce, Jira Service Management).
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Certifications in relevant technologies or customer support methodologies are a plus.
This is an outstanding opportunity to lead a vital function within a growing technology company, operating entirely remotely. Our client is committed to creating a collaborative and supportive work culture, offering significant opportunities for professional growth and development. If you are a motivated leader with a passion for customer success and technical problem-solving, we encourage you to apply.
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4
Senior Customer Support Engineer - Cloud Infrastructure
70000 An Thanh
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Our client is seeking a highly skilled and dedicated Senior Customer Support Engineer to provide exceptional technical assistance for their cloud infrastructure services. This is a fully remote position, allowing you to contribute to client success from the comfort of your home. You will be the primary technical point of contact for enterprise clients, troubleshooting complex issues, providing timely solutions, and ensuring a seamless experience with our cutting-edge cloud platform. The ideal candidate possesses a deep understanding of cloud computing concepts, networking, operating systems, and common troubleshooting methodologies. You will manage support tickets, escalate critical issues, and proactively identify areas for service improvement. Key responsibilities include diagnosing and resolving technical problems related to cloud hosting, virtualization, databases, and application deployment. You will also develop and maintain comprehensive knowledge base articles, provide technical training to clients, and collaborate with engineering teams to relay customer feedback and drive product enhancements. Excellent communication, problem-solving, and customer service skills are paramount. Experience with cloud platforms such as AWS, Azure, or GCP, along with scripting languages (e.g., Python, Bash) and monitoring tools, is highly desirable. Join our client and be a vital part of a dynamic team dedicated to customer satisfaction.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support for cloud infrastructure services.
- Diagnose, troubleshoot, and resolve complex customer issues in a timely manner.
- Manage and prioritize incoming support requests via ticketing system.
- Collaborate with engineering teams to escalate and resolve product defects.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Proactively identify and address potential issues to prevent service disruptions.
- Educate customers on best practices for using cloud services.
- Communicate technical solutions clearly to both technical and non-technical audiences.
- Contribute to the continuous improvement of support processes and tools.
- Participate in on-call rotation to provide 24/7 support coverage.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in technical support or customer engineering roles, preferably in a cloud environment.
- Strong understanding of cloud computing principles (IaaS, PaaS, SaaS).
- Hands-on experience with major cloud platforms (AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Linux, Windows Server) and networking protocols (TCP/IP, DNS, HTTP).
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Familiarity with scripting languages (Python, Bash) for automation.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and communication skills.
- Ability to manage multiple priorities and work effectively in a remote, fast-paced environment.
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5
Customer Service Supervisor
410000 Thai Binh , Thai Binh
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Our client is seeking a dedicated and experienced Customer Service Supervisor to lead their support team in Thai Binh, Thai Binh, VN . This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of inquiries. You will supervise a team of customer service representatives, provide training, monitor performance, and handle escalated customer issues. Key responsibilities include developing and implementing customer service policies, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. You should have a passion for helping customers and a proven ability to motivate and develop a team. This is an on-site position that offers a stable and supportive work environment. You will be instrumental in maintaining high standards of customer care and contributing to our client's reputation for excellent service.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and manage a team of customer service representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and issues.
- Monitor customer interactions to ensure quality and adherence to service standards.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure timely and accurate responses to customer inquiries across all channels.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues effectively.
- Prepare reports on customer service performance and team productivity.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory role.
- Proven ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
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6
Customer Service Representative
590000 Hoa Sơn
WhatJobs
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WhatJobs is seeking a friendly, patient, and highly organized Customer Service Representative to join our support team in Quy Nhon, Binh Dinh, VN . This role offers a hybrid work arrangement, providing flexibility and opportunities for both remote work and in-office collaboration.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
You will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails, and managing customer support tickets with professionalism and efficiency. You will strive to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty. This involves actively listening to customer concerns, identifying solutions, and escalating complex issues when necessary. You will maintain accurate customer records and document all interactions in our CRM system. The ability to multitask, manage time effectively, and adapt to changing customer needs is crucial.
Key responsibilities include:
- Handling inbound customer inquiries via phone, email, and chat.
- Providing information about products, services, and policies.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Documenting all customer interactions and transactions in the CRM system.
- Following communication protocols, guidelines, and policies.
- Identifying and escalating priority issues to the appropriate internal teams.
- Gathering customer feedback and sharing it with relevant departments for service improvement.
- Maintaining a high level of product knowledge.
- Achieving personal and team customer satisfaction goals.
- Contributing to team efforts by accomplishing related results as needed.
We are looking for candidates with excellent communication and interpersonal skills, along with a strong ability to empathize with customers. Previous experience in a customer service role is preferred. Proficiency in using computers and common software applications, including CRM systems, is essential. The ability to remain calm and professional under pressure, coupled with strong problem-solving skills, is a must. A positive attitude and a genuine desire to help customers are highly valued. If you are a people-oriented individual looking for a rewarding role with a hybrid work setup, we encourage you to apply.
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7
Customer Service Representative
21000 Haiphong , Haiphong
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Our client is looking for a friendly, patient, and efficient Customer Service Representative to join their fully remote support team. This role is vital in ensuring customer satisfaction by providing exceptional assistance and resolving inquiries promptly and effectively. You will be the first point of contact for customers, handling a range of queries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask and navigate various software systems. This is a fully remote position, allowing you to work from your home office. Responsibilities include answering customer questions, troubleshooting issues, processing orders, and providing information about products and services. We are seeking individuals who are empathetic, resourceful, and dedicated to delivering a positive customer experience. Your ability to listen attentively and provide clear, concise solutions will be key to success in this role.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide information about products and services.
- Process orders, applications, and requests.
- Troubleshoot customer problems and provide effective solutions.
- Maintain customer records and update account information.
- Escalate complex issues to appropriate departments when necessary.
- Follow communication scripts and guidelines.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and report it to management.
- Strive to achieve excellent customer satisfaction ratings.
- High school diploma or equivalent; some college or customer service training is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- A positive and patient demeanor.
- Adaptability to changing customer needs and business processes.
- Ability to work independently in a remote setting.
- Basic computer proficiency.
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8
Customer Service Representative
930000 Can Tho , Can Tho
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Join our team as a Customer Service Representative in Can Tho, Can Tho, VN ! We are looking for a friendly and efficient individual to handle customer inquiries and provide a positive experience. Responsibilities include answering customer questions via phone and email, processing orders, resolving complaints, and maintaining customer records. You will be expected to offer solutions and information related to our products and services. This role involves a hybrid work model, requiring some days in the office and others remote, offering a balance between collaboration and flexibility. We value individuals who are proactive, possess excellent communication skills, and have a genuine desire to help customers. Training will be provided to ensure you have the necessary skills and knowledge to succeed. A positive attitude and a commitment to providing high-quality service are essential. You will work closely with other departments to ensure seamless customer interactions and contribute to a positive brand image. This is an excellent opportunity to grow your career in a supportive environment. Successful candidates will demonstrate strong problem-solving abilities and a keen attention to detail.
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