47 Data Center Operations jobs in Vietnam
Remote Technical Support Specialist (Network Infrastructure)
46000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and proactive Remote Technical Support Specialist focused on network infrastructure to provide exceptional support to their global clientele. This fully remote position involves troubleshooting complex network issues, responding to technical inquiries via phone, email, and chat, and documenting solutions. You will be responsible for diagnosing and resolving hardware and software problems related to routers, switches, firewalls, and other network devices. Maintaining detailed records of customer interactions and technical issues, and escalating unresolved problems to senior engineers when necessary, are key duties. The ideal candidate will possess a strong understanding of networking protocols (TCP/IP, DNS, DHCP), network security principles, and experience with network monitoring tools. Excellent analytical and problem-solving skills are essential, as is the ability to communicate technical information clearly to both technical and non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 3 years of experience in network support or administration, is required. Industry certifications such as CompTIA Network+ or CCNA are highly desirable. You will be part of a dedicated remote support team, ensuring minimal downtime and optimal performance of client network systems. This role requires a self-starter attitude, excellent time management, and the ability to work independently in a remote setting. Your commitment to providing timely and effective technical assistance will be critical to our client's operational success and customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
0
Remote Technical Support Specialist - Network Infrastructure
070000 Nam Dinh , Nam Dinh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a knowledgeable and customer-focused Remote Technical Support Specialist with expertise in network infrastructure to join their expanding support team. This is a fully remote position, allowing you to provide essential IT assistance to clients and internal users from your home office. You will be responsible for troubleshooting and resolving a wide range of technical issues related to network hardware, software, and connectivity.
Key responsibilities include responding to support tickets via phone, email, and chat, providing timely and effective solutions to technical problems. You will diagnose and resolve issues related to routers, switches, firewalls, Wi-Fi, VPNs, and other network components. Documenting all support interactions, solutions, and technical issues in the ticketing system is crucial. The specialist will escalate complex issues to higher-level support or engineering teams when necessary and follow up to ensure resolution. Proactively identifying potential network problems and providing recommendations for system improvements will also be part of the role.
We are looking for candidates with a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Previous experience (2+ years) in technical support, with a strong focus on network infrastructure, is required. Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, HP) and a solid understanding of networking protocols (TCP/IP, DNS, DHCP) are essential. Familiarity with operating systems (Windows, Linux) and common IT troubleshooting methodologies is necessary. Excellent communication, problem-solving, and customer service skills are paramount.
The ideal candidate must possess a reliable high-speed internet connection, a quiet workspace, and the ability to work independently and manage their time effectively in a remote setting. Certifications such as CompTIA Network+, CCNA, or similar are highly desirable. You should be patient, empathetic, and have a strong desire to help users resolve their technical challenges. This is a great opportunity to advance your IT career in a flexible, remote environment while supporting critical network operations. If you are passionate about technology and thrive on solving complex technical issues, we encourage you to apply.
Key responsibilities include responding to support tickets via phone, email, and chat, providing timely and effective solutions to technical problems. You will diagnose and resolve issues related to routers, switches, firewalls, Wi-Fi, VPNs, and other network components. Documenting all support interactions, solutions, and technical issues in the ticketing system is crucial. The specialist will escalate complex issues to higher-level support or engineering teams when necessary and follow up to ensure resolution. Proactively identifying potential network problems and providing recommendations for system improvements will also be part of the role.
We are looking for candidates with a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Previous experience (2+ years) in technical support, with a strong focus on network infrastructure, is required. Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, HP) and a solid understanding of networking protocols (TCP/IP, DNS, DHCP) are essential. Familiarity with operating systems (Windows, Linux) and common IT troubleshooting methodologies is necessary. Excellent communication, problem-solving, and customer service skills are paramount.
The ideal candidate must possess a reliable high-speed internet connection, a quiet workspace, and the ability to work independently and manage their time effectively in a remote setting. Certifications such as CompTIA Network+, CCNA, or similar are highly desirable. You should be patient, empathetic, and have a strong desire to help users resolve their technical challenges. This is a great opportunity to advance your IT career in a flexible, remote environment while supporting critical network operations. If you are passionate about technology and thrive on solving complex technical issues, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Engineer - Cloud Infrastructure
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Customer Support Engineer to provide exceptional technical assistance for their cloud infrastructure services. This is a fully remote position, allowing you to contribute to client success from the comfort of your home. You will be the primary technical point of contact for enterprise clients, troubleshooting complex issues, providing timely solutions, and ensuring a seamless experience with our cutting-edge cloud platform. The ideal candidate possesses a deep understanding of cloud computing concepts, networking, operating systems, and common troubleshooting methodologies. You will manage support tickets, escalate critical issues, and proactively identify areas for service improvement. Key responsibilities include diagnosing and resolving technical problems related to cloud hosting, virtualization, databases, and application deployment. You will also develop and maintain comprehensive knowledge base articles, provide technical training to clients, and collaborate with engineering teams to relay customer feedback and drive product enhancements. Excellent communication, problem-solving, and customer service skills are paramount. Experience with cloud platforms such as AWS, Azure, or GCP, along with scripting languages (e.g., Python, Bash) and monitoring tools, is highly desirable. Join our client and be a vital part of a dynamic team dedicated to customer satisfaction.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support for cloud infrastructure services.
- Diagnose, troubleshoot, and resolve complex customer issues in a timely manner.
- Manage and prioritize incoming support requests via ticketing system.
- Collaborate with engineering teams to escalate and resolve product defects.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Proactively identify and address potential issues to prevent service disruptions.
- Educate customers on best practices for using cloud services.
- Communicate technical solutions clearly to both technical and non-technical audiences.
- Contribute to the continuous improvement of support processes and tools.
- Participate in on-call rotation to provide 24/7 support coverage.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in technical support or customer engineering roles, preferably in a cloud environment.
- Strong understanding of cloud computing principles (IaaS, PaaS, SaaS).
- Hands-on experience with major cloud platforms (AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Linux, Windows Server) and networking protocols (TCP/IP, DNS, HTTP).
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Familiarity with scripting languages (Python, Bash) for automation.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and communication skills.
- Ability to manage multiple priorities and work effectively in a remote, fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Specialist (Cloud Infrastructure)
70000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading provider of cloud-based solutions, seeking a highly skilled Senior Technical Support Specialist to join their fully remote global support team. This role is critical in ensuring the smooth operation and high availability of our client's cloud infrastructure for a diverse international customer base. You will be responsible for diagnosing and resolving complex technical issues related to cloud services, networking, operating systems, and application performance. The ideal candidate will possess deep expertise in cloud platforms (AWS, Azure, or GCP), strong troubleshooting skills, and a proven ability to manage challenging customer interactions with professionalism and efficiency. As a remote-first organization, you will leverage advanced communication and collaboration tools to provide exceptional support from your home office. This position demands a proactive approach to problem-solving, excellent documentation skills, and the ability to work autonomously while being a key contributor to a high-performing team. Responsibilities include:
- Provide Tier 2/3 technical support for cloud infrastructure issues, including compute, storage, and networking.
- Diagnose and resolve complex incidents impacting customer applications and services.
- Troubleshoot operating system issues (Linux/Windows) and application performance problems.
- Utilize monitoring tools to proactively identify and address potential issues.
- Document technical solutions, create knowledge base articles, and contribute to internal training materials.
- Collaborate with engineering and product teams to resolve escalated issues and drive product improvements.
- Manage customer escalations, ensuring timely and effective resolution.
- Provide clear and concise communication to customers regarding incident status and resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or system administration, with a focus on cloud environments.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, or GCP) and associated services.
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, firewalls).
- Experience with scripting languages (e.g., Bash, Python) for automation and troubleshooting.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Proven ability to work effectively in a fully remote, global team environment.
This advertiser has chosen not to accept applicants from your region.
3
Remote Technical Support Specialist - IT Infrastructure
06000 Thai Binh , Thai Binh
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Specialist to join their fully remote IT support team. In this vital role, you will be the first point of contact for clients experiencing technical issues with their IT infrastructure. You will provide timely and effective solutions, ensuring a high level of customer satisfaction. As a remote-first organization, our client embraces virtual collaboration and offers a flexible work environment for its team members.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, and chat for hardware, software, and network issues.
- Troubleshoot and diagnose technical problems, escalating complex issues to senior support staff when necessary.
- Guide users through step-by-step solutions and document troubleshooting processes.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Manage and monitor IT systems to ensure optimal performance and availability.
- Create and update knowledge base articles and FAQs for common technical issues.
- Maintain a high degree of customer service for all support interactions.
- Identify recurring technical issues and suggest improvements to system stability and user experience.
- Stay current with the latest IT advancements and support techniques.
Qualifications:
- Proven experience in a technical support role, preferably within an IT helpdesk environment.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach to customer service.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with remote support tools and ticketing systems.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- High school diploma or equivalent; college degree or technical certification preferred.
This advertiser has chosen not to accept applicants from your region.
4
Network Operations Engineer
530000 An Thanh
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for a skilled and dedicated Network Operations Engineer to join our fully remote telecommunications team. This role is crucial for maintaining the integrity, performance, and security of our vast network infrastructure. You will be at the forefront of monitoring network traffic, identifying potential issues, and implementing solutions to ensure seamless connectivity for our customers. Your responsibilities will encompass proactive network monitoring using advanced diagnostic tools, analyzing network performance data, and troubleshooting complex network problems in real-time. You will be involved in the deployment, configuration, and maintenance of network devices, including routers, switches, and firewalls. This position requires a deep understanding of networking protocols such as TCP/IP, BGP, OSPF, and MPLS. You will also be responsible for implementing network security measures, managing VPNs, and ensuring compliance with industry standards. Collaboration with other engineering teams to design and optimize network capacity will be a regular part of your duties. Documenting network configurations, procedures, and troubleshooting steps is also a key responsibility. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and the capacity to thrive in a fast-paced, remote work environment. We require a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 4 years of experience in network engineering or operations. Industry certifications such as CCNA, CCNP, or equivalent are highly desirable. You should be adept at working independently, managing your time effectively, and contributing positively to a collaborative team culture, despite the remote nature of the role. Your expertise will be vital in ensuring the reliability and efficiency of our telecommunications services.
This advertiser has chosen not to accept applicants from your region.
5
Network Operations Specialist
000000 An Cu, An Giang
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Join our cutting-edge telecommunications team as a remote Network Operations Specialist. This position is ideal for an individual passionate about maintaining and optimizing complex network infrastructures. You will be instrumental in ensuring the reliability, performance, and security of our client's vast network services. This is a remote-first role, offering flexibility and the opportunity to work with a global team.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Monitor network performance, identify and resolve issues in real-time across diverse network environments.
- Perform routine network maintenance, upgrades, and configuration changes.
- Implement and manage network security protocols to protect against cyber threats.
- Troubleshoot network connectivity, latency, and hardware-related problems.
- Respond to network alerts and escalations efficiently.
- Develop and maintain network documentation, including diagrams, configurations, and procedures.
- Collaborate with engineering teams on network design and deployment projects.
- Analyze network traffic patterns and optimize performance.
- Ensure compliance with industry standards and best practices.
- Provide technical support for network-related inquiries.
- Participate in on-call rotations for emergency network support.
- Conduct root cause analysis for network outages and incidents.
- Proactively identify potential network vulnerabilities and recommend solutions.
- Assist in the evaluation and testing of new network technologies and equipment.
- Contribute to the continuous improvement of network operations processes.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in network administration or operations.
- In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
- Experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
- Familiarity with network security principles and tools (firewalls, VPNs, IDS/IPS).
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills, especially in a remote setting.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
- Experience with cloud networking environments (AWS, Azure, GCP) is a plus.
- Understanding of wireless networking technologies.
- Commitment to maintaining high levels of network uptime and performance.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Data center operations Jobs in Vietnam !
6
Network Operations Engineer
65000 Nha Trang, Khanh Hoa
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prominent player in the telecommunications sector, is seeking a skilled Network Operations Engineer to join their team in **Nha Trang, Khanh Hoa, VN**, offering a hybrid work model. This critical role involves ensuring the reliability, performance, and security of the company's network infrastructure. The ideal candidate will possess strong technical expertise in network design, implementation, troubleshooting, and maintenance. You will be responsible for monitoring network systems, identifying and resolving issues, and implementing upgrades and optimizations to enhance network efficiency.
Key Responsibilities:
Key Responsibilities:
- Monitor network performance and identify potential issues or outages.
- Troubleshoot and resolve network connectivity and performance problems.
- Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and servers.
- Implement network security measures and ensure compliance with security policies.
- Develop and maintain network documentation, including diagrams and configurations.
- Perform regular network maintenance and system upgrades.
- Respond to network alerts and incidents in a timely manner.
- Collaborate with IT teams and vendors to implement and support network solutions.
- Participate in capacity planning and network expansion projects.
- Ensure the availability and stability of all network services.
This advertiser has chosen not to accept applicants from your region.
7
Network Operations Specialist
60000 Phan Thiet, Binh Thuan
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prominent telecommunications provider, is seeking a diligent and technically skilled Network Operations Specialist to join their expanding team in **Phan Thiet, Binh Thuan, VN**. This hybrid role offers a balanced approach, combining essential on-site responsibilities with the flexibility of remote work. You will be instrumental in ensuring the smooth, efficient, and reliable operation of the company's network infrastructure. Your primary responsibilities will include monitoring network performance, identifying and troubleshooting network issues, implementing network changes and upgrades, and responding to service outages. You will work with a variety of network hardware and software, including routers, switches, firewalls, and monitoring tools. The Network Operations Specialist will also be involved in capacity planning, network security implementation, and providing technical support to internal and external customers. A strong understanding of TCP/IP networking, routing protocols (BGP, OSPF), network security principles, and experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds) are essential. The ideal candidate will possess excellent analytical and problem-solving skills, the ability to work effectively under pressure, and strong communication abilities. You will collaborate with other IT teams, vendors, and service providers to resolve complex network challenges. This role requires hands-on experience with network configuration and administration, and a commitment to maintaining high network availability and performance. If you are passionate about telecommunications technology and seeking a challenging role with growth opportunities in a hybrid environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Monitor network infrastructure for performance, availability, and security issues using various tools.
- Diagnose and resolve network connectivity and performance problems in a timely manner.
- Perform routine maintenance, configuration, and upgrades on network devices (routers, switches, firewalls).
- Implement network changes following change management procedures.
- Respond to network alerts and service outages, ensuring quick restoration of services.
- Collaborate with engineering teams on network design and deployment projects.
- Provide technical support for network-related issues to internal users and customers.
- Contribute to network documentation, including diagrams, procedures, and troubleshooting guides.
- Participate in capacity planning and performance tuning initiatives.
- Ensure adherence to network security best practices and policies.
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Minimum 3 years of experience in network operations or network administration.
- Solid understanding of TCP/IP, OSI model, routing protocols (e.g., BGP, OSPF), and switching technologies.
- Experience with network monitoring and management tools.
- Familiarity with network security concepts and devices (firewalls, VPNs).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Relevant certifications such as CCNA, CCNP are a plus.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
8
Senior Network Operations Manager
650000 Nha Trang, Khanh Hoa
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Network Operations Manager to join their dynamic telecommunications team. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will be responsible for overseeing the daily operations of our extensive telecommunications network, ensuring optimal performance, reliability, and security. You will lead a team of network engineers and technicians, providing guidance, mentorship, and support to achieve departmental goals. Key responsibilities include monitoring network traffic, identifying and resolving performance issues, implementing network upgrades and maintenance, and developing disaster recovery plans. You will also be instrumental in capacity planning, resource allocation, and budget management for the network operations department. This role requires a proactive approach to problem-solving and a deep understanding of telecommunications infrastructure, including fiber optics, cellular networks, and VoIP systems. Collaboration with cross-functional teams, including IT, customer support, and product development, will be crucial for success. The ability to manage multiple projects simultaneously, meet stringent deadlines, and communicate effectively with stakeholders at all levels is essential. We are looking for a strategic thinker who can anticipate future network needs and implement innovative solutions to maintain our competitive edge. If you are a seasoned professional with a passion for telecommunications and a proven track record in network management, we encourage you to apply. This role offers a unique opportunity to shape the future of our network from the comfort of your home office. The ideal candidate thrives in a remote environment and is adept at virtual collaboration and communication tools. You will be responsible for defining and enforcing network policies, procedures, and best practices to ensure compliance and maintain high standards of service delivery. Additionally, you will participate in the evaluation and selection of new technologies and vendors to enhance network capabilities and efficiency. Performance metrics will be established to track the effectiveness of network operations, and you will be responsible for reporting on these metrics to senior management. The ability to analyze complex data sets and translate them into actionable insights is paramount.
Responsibilities:
Responsibilities:
- Oversee and manage all aspects of network operations, including monitoring, maintenance, and troubleshooting.
- Lead and mentor a team of network engineers and technicians in a remote setting.
- Develop and implement network strategies to ensure scalability, reliability, and security.
- Manage network infrastructure projects from conception to completion.
- Collaborate with other departments to align network operations with business objectives.
- Ensure compliance with industry standards and regulations.
- Prepare and present reports on network performance and operational status.
- Manage vendor relationships and contract negotiations.
- Contribute to capacity planning and resource allocation for network infrastructure.
- Implement and maintain network security protocols and procedures.
- Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field.
- Minimum of 7 years of experience in telecommunications network operations and management.
- Proven experience leading and managing technical teams remotely.
- In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), DNS, DHCP.
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) and packet analysis tools.
- Strong understanding of wireless and mobile network technologies (4G/5G, LTE).
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications such as CCNA, CCNP, or similar are highly desirable.
This advertiser has chosen not to accept applicants from your region.
9