72 Delivery Manager jobs in Vietnam

Our client is seeking a highly organized and results-driven Senior Project Delivery Manager to lead complex projects from initiation to successful completion in Nam Dinh, Nam Dinh, VN . This role demands exceptional leadership, strategic planning, and execution skills to ensure projects are delivered on time, within budget, and to the highest quality standards. The ideal candidate will have a proven track record in managing diverse project portfolios, mitigating risks, and fostering effective collaboration among project teams and stakeholders. You will be responsible for defining project scope, objectives, and deliverables, and developing detailed project plans, schedules, and resource allocation strategies.

Key responsibilities include overseeing all phases of the project lifecycle, managing project budgets, tracking progress, and reporting on key performance indicators. The Senior Project Delivery Manager will identify potential risks and issues, develop contingency plans, and implement effective problem-solving strategies to keep projects on track. You will lead and motivate project teams, provide guidance and mentorship, and ensure clear communication channels are maintained throughout the project. Stakeholder management is crucial, requiring strong negotiation and influencing skills to ensure alignment and buy-in from all parties involved. This position demands a proactive approach to project management, with a focus on continuous improvement and adherence to best practices.

We require a Bachelor's degree in a relevant field such as Engineering, Business Administration, or a related discipline. Professional project management certifications such as PMP or PRINCE2 are highly desirable. A minimum of 7 years of progressive experience in project management, with a significant portion focused on managing large-scale or complex projects, is essential. Demonstrated experience in leading cross-functional teams and managing project budgets and resources effectively is mandatory. Strong knowledge of project management methodologies, tools, and techniques is required. Excellent leadership, communication, negotiation, and problem-solving skills are critical for success in this role. The ability to adapt to changing priorities and manage multiple projects simultaneously is a key requirement.

Our client is seeking a highly experienced and motivated Senior Delivery Manager to oversee and optimize logistics operations in **Nam Dinh, Nam Dinh, VN**. This critical role involves managing a fleet of vehicles, ensuring timely and efficient delivery of goods, and maintaining high standards of safety and compliance. The Senior Delivery Manager will be responsible for planning, coordinating, and directing all transportation activities, including route planning, dispatching, and load management. You will work closely with warehouse staff, drivers, and clients to ensure seamless operations and customer satisfaction. Key responsibilities include developing and implementing operational strategies to improve efficiency, reduce costs, and enhance service quality. You will also be responsible for managing the performance of the logistics team, providing training and mentorship, and ensuring adherence to company policies and procedures. Strong analytical skills are required to monitor key performance indicators (KPIs), identify areas for improvement, and implement corrective actions. The ideal candidate will have a proven track record in logistics management, excellent leadership capabilities, and a deep understanding of transportation regulations and best practices. Experience with logistics software and technology is essential. This role offers a competitive salary and benefits package, with opportunities for career advancement within a dynamic organization. If you are a results-oriented leader with a passion for driving operational excellence in the logistics sector, we encourage you to apply. The ability to adapt to changing market demands and problem-solve effectively is paramount. Join our team and make a significant impact on our supply chain operations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for strategic, global business leader with strong supplier delivery, customer engagement, and delivery partner management experience to work with outsourced delivery partners to manage outsourced day-to-day frontline delivery, their processes and supporting tools in a quick and deeply transforming group.
The ideal candidate must have a strong customer-focused mindset, supplier delivery management experience and have a passion for driving support delivery to high, defined standards. They must be able to drive issue resolution with outsourced delivery partners and manage high priority escalations, as appropriate. This person will act as delivery oversight for delivery partners and will drive strategies for improved issue handling consistency and efficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Provide tools, processes and reporting aligned support delivery oversight in managed outsourced day-to-day frontline delivery
- Maintain overall responsibility for delivery in accordance with defined standards (eg. COPC)
- Undertake consistency efforts to land constant transformation (change management) with our delivery partners, supporting their performance in partnership with other Regional SDMs, tools (CSS & GPS) and business intelligence program managers.
- Strongly collaborate for issue resolution, reduce customer effort, cost efficacy and policy adherence
- Coordinate efforts to experiment new processes / policies deployments & adherence.
- Address tool issues, policy clarifications, and other similar requests
- Drive consistency and best practice sharing across sites around Operational reporting adoption (including taxonomy) & resolution of related issues.
- Introduce playbook to new Delivery Partners and validate that all components are implemented (i.e. reporting, invoicing templates, quality programs meet SOW)
- Ensure Delivery Partner adheres to SOW requirements (i.e. KPIs, new hire onboarding, billing guidelines, outlier management, contact flows, CARE program.)
- Engage internal stakeholders regarding release management plans and work with PTAs to ensure operational readiness of frontline advocate
- Support Audits (Account / Privacy audits - including Credit support)
- Support Forecasting / delivery partners invoicing structure
- Escalate high risk and systemic issues appropriately to collaborate for resolution.
Success Measure:
- Improvement in Delivery Partner KPI performance, including CPE, issue handling consistency and efficiency, escalation percentage, etc. driving strong adherence to SOW
- Close working relationship and strong feedback from delivery partners
- Close collaboration and working relationship with PTAs, DPMs and other internal CSS stakeholders
Stakeholders & Partnerships:
To be successful in this role, the SDM must have effective relationships / partnerships with key stakeholders in the CSS organization, including but not limited to:
- Delivery Partner Leaders
- Partner Technical Advisors
- Delivery Partner Managers in CE&S BO&P team
- Tools teams
- Support Planners
- Release managers
**Qualifications**
Skills & Qualifications:
- English fluency
- 5+ years of business experience; self-motivated
- Strong global communication skills, and skills in building partnerships with customers and partners.
- Ability to navigate and influence in a matrixed organization
- Strong experience, knowledge and understanding of support delivery
- Demonstrated experience/ability manage frontline delivery resources and oversee technical resolution with a broad array of skills to ensure best-in-class customer, delivery partner outcomes
- Demonstrated experience/ability in resolving customer and delivery partner issues, SOW management and building long-term account relationships
- Account relationship with delivery partners, managing day-to-day delivery and escalations
- Demonstrated experience in working as necessary with employees at different levels and investing effort in building right stakeholder partnerships
- Ability to create effective and inclusive relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels as well as with delivery partners in a highly diverse team
- Relevant Bachelor's degree or experience commensurate with job expectations is required
Chinese (Mandarin) business proficiency are key advantages.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

We are seeking a highly organized and experienced Delivery Fleet Manager to oversee and optimize our logistics operations in Hue, Thua Thien–Hue, VN . This pivotal role will be responsible for the efficient and safe operation of our delivery fleet, ensuring timely deliveries and exceptional customer service. You will manage a diverse team of drivers, coordinate daily routes, monitor vehicle maintenance schedules, and ensure compliance with all traffic laws and company policies.

Key responsibilities include developing and implementing innovative logistics strategies to reduce costs and improve delivery times, managing fuel consumption, and maintaining accurate fleet records. The ideal candidate will have a strong understanding of fleet management software and best practices in the transportation industry. You will also be responsible for conducting driver training sessions, performance reviews, and promoting a safety-first culture.

This position requires excellent leadership and communication skills, the ability to solve problems creatively, and a proactive approach to managing daily operations. You will collaborate closely with dispatch, sales, and customer service departments to ensure seamless coordination. Experience with route optimization software and a proven track record of improving fleet efficiency are essential.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in fleet management or a similar logistics role.
• Proficiency in fleet management software and Microsoft Office Suite.
• Strong knowledge of vehicle maintenance and repair.
• Excellent leadership, communication, and problem-solving skills.
• Valid driver's license and a clean driving record.
• Ability to work in a fast-paced environment and adapt to changing priorities.

This role offers a competitive salary and benefits package, along with opportunities for professional growth within a dynamic organization. Join us and play a crucial role in shaping the future of our logistics operations.

Our client is seeking a highly organized and proactive Remote Delivery Driver Manager to oversee and optimize our delivery operations. This role is crucial for ensuring the efficient, timely, and safe delivery of goods across various regions. You will be responsible for managing a team of remote drivers, coordinating logistics, monitoring performance, and implementing strategies to enhance operational efficiency. The ideal candidate has a strong background in logistics or transportation management, excellent leadership skills, and is adept at using technology to manage distributed teams and complex delivery schedules. This is a fully remote position, allowing you to manage operations from anywhere.

Responsibilities:

• Manage, train, and support a team of delivery drivers remotely.
• Develop and implement optimized delivery routes and schedules to maximize efficiency and minimize costs.
• Monitor driver performance using telematics and delivery management software, providing feedback and coaching.
• Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
• Handle customer inquiries and resolve delivery-related issues promptly and professionally.
• Coordinate with dispatch, warehouse, and customer service teams to ensure smooth operations.
• Analyze delivery data to identify trends, bottlenecks, and areas for improvement.
• Implement performance improvement plans and set key performance indicators (KPIs) for the driver team.
• Manage driver scheduling, including shift planning and adherence to working hours.
• Foster a positive and safety-conscious culture within the remote driver team.
• Utilize technology solutions for real-time tracking, communication, and reporting.
• Proactively identify and mitigate potential risks in the delivery process.
• Conduct virtual performance reviews and provide ongoing professional development support.

Qualifications:

• Proven experience in logistics, transportation management, or fleet management.
• Demonstrated experience in managing remote teams or distributed workforces.
• Strong understanding of delivery operations, route planning, and optimization.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using logistics and delivery management software, GPS tracking systems, and communication tools.
• Ability to analyze data and generate actionable insights.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Knowledge of transportation laws and safety regulations.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred.

This is a remote opportunity, perfect for managing logistics from anywhere. Join our client's innovative team and drive the future of delivery.

Our client is seeking a highly motivated and experienced Senior Delivery Fleet Manager to oversee and optimize our extensive logistics operations in and around Hanoi, Hanoi, VN . This pivotal role requires a strategic thinker with a proven track record in fleet management, logistics coordination, and team leadership. You will be responsible for ensuring the efficient, safe, and cost-effective operation of our delivery fleet, which comprises a diverse range of vehicles. Your primary duties will include developing and implementing fleet management strategies, managing driver schedules and performance, maintaining vehicle records and ensuring compliance with all relevant transportation regulations. You will also be tasked with monitoring fuel consumption, identifying areas for cost reduction, and negotiating with suppliers for vehicle maintenance, parts, and insurance. A key aspect of this role involves implementing and overseeing preventative maintenance programs to minimize downtime and maximize vehicle lifespan. You will work closely with dispatch and customer service teams to ensure timely and accurate deliveries. The ideal candidate will have a deep understanding of logistics software and tracking systems, and the ability to analyze data to improve operational efficiency. Strong problem-solving skills and the ability to adapt to dynamic situations are essential. This position offers a hybrid work arrangement, allowing for a blend of in-office and remote work to foster a flexible and productive environment. Excellent communication and interpersonal skills are required to effectively liaunt with drivers, management, and external partners.

Responsibilities:

• Develop and implement comprehensive fleet management strategies.
• Manage daily operations of the delivery fleet, including driver assignments and route optimization.
• Oversee vehicle maintenance, repairs, and compliance with safety regulations.
• Monitor fleet performance metrics, including fuel efficiency, mileage, and driver behavior.
• Analyze operational data to identify trends and implement improvements.
• Manage budgets and control costs related to fleet operations.
• Ensure all drivers are properly licensed, trained, and compliant with company policies.
• Coordinate with maintenance teams and external service providers.
• Foster a safe working environment for all fleet personnel.
• Prepare regular reports on fleet performance and operational costs.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in fleet management or logistics operations.
• Proven experience in managing a large fleet of vehicles.
• Strong knowledge of vehicle maintenance, DOT regulations, and transportation laws.
• Proficiency in fleet management software and GPS tracking systems.
• Excellent leadership, communication, and organizational skills.
• Ability to work independently and as part of a team.

Our client is seeking a dedicated and organized Remote Delivery Driver Manager to oversee and optimize our fleet operations from a remote location. This critical role ensures the efficient and timely delivery of goods across various regions, focusing on driver management, route optimization, and adherence to safety standards. The ideal candidate will possess strong logistical skills, excellent communication abilities, and a proactive approach to problem-solving, managing a team of drivers entirely through digital platforms.

Responsibilities:

• Manage and coordinate a team of delivery drivers, ensuring optimal performance and adherence to schedules.
• Develop and implement efficient delivery routes and logistics plans to maximize delivery speed and minimize costs.
• Monitor driver performance, including punctuality, delivery accuracy, and adherence to company policies.
• Utilize fleet management software and GPS tracking to oversee vehicle movements and driver activities in real-time.
• Provide ongoing training, support, and performance feedback to delivery drivers through virtual channels.
• Address and resolve delivery-related issues, customer complaints, and driver challenges promptly and effectively.
• Ensure compliance with all transportation regulations, safety standards, and company policies.
• Maintain accurate records of deliveries, driver hours, vehicle maintenance, and operational costs.
• Collaborate with logistics and customer service teams to ensure seamless delivery operations and customer satisfaction.
• Analyze operational data to identify areas for improvement and implement process enhancements.

Qualifications:

• Proven experience in logistics management, dispatch, or a similar role within the transportation industry.
• Strong understanding of delivery operations, route planning, and fleet management principles.
• Proficiency in using fleet management software, GPS tracking systems, and other relevant technologies.
• Excellent communication, leadership, and interpersonal skills to effectively manage a remote team.
• Strong organizational and time management abilities, with a keen eye for detail.
• Ability to make sound decisions and solve problems effectively in a fast-paced environment.
• Experience with performance management and driver coaching.
• Familiarity with transport regulations and safety compliance.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Must have a reliable internet connection and a dedicated workspace for remote work.

Our client is seeking an experienced and dynamic Remote Delivery Driver Manager to oversee and optimize its fleet operations and driver performance. This crucial, fully remote position involves managing a team of delivery drivers, ensuring efficient routing, adherence to schedules, and maintaining high standards of customer service and safety, all without direct physical oversight of vehicles or drivers in a specific location. You will leverage technology and communication tools to provide guidance, support, and performance management from your home office, contributing significantly to the effectiveness of our nationwide delivery network.

Key Responsibilities:

• Manage and coordinate a team of delivery drivers, providing direction and support.
• Develop and optimize delivery routes to ensure efficiency, timeliness, and cost-effectiveness.
• Monitor driver performance, including on-time delivery rates, fuel consumption, and adherence to company policies.
• Implement and enforce safety protocols and procedures for drivers and vehicles.
• Utilize fleet management software and telematics to track vehicle location, status, and driver behavior.
• Respond promptly to driver inquiries, issues, and emergencies.
• Conduct remote training sessions on safe driving practices, customer service, and company procedures.
• Ensure all drivers have the necessary licenses, permits, and certifications.
• Manage driver schedules, assignments, and compliance with labor laws.
• Analyze delivery data to identify trends, bottlenecks, and opportunities for improvement.
• Prepare performance reports for management, highlighting key metrics and challenges.
• Maintain strong communication channels with drivers, dispatch, and customer service teams.
• Manage driver onboarding and offboarding processes.
• Ensure vehicles are maintained according to schedule and regulatory requirements.
• Handle customer complaints related to deliveries and driver performance.

Qualifications:

• Bachelor's degree in Logistics, Operations Management, Business Administration, or a related field.
• Proven experience in managing delivery drivers or a transportation fleet.
• Strong understanding of logistics, routing software, and fleet management technologies.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using fleet management systems and GPS tracking software.
• Strong organizational and problem-solving abilities.
• Ability to work independently, manage time effectively, and adapt to changing priorities in a remote environment.
• Knowledge of traffic laws, safety regulations, and driving best practices.
• Experience in performance management and coaching.
• Ability to handle high-pressure situations and resolve conflicts effectively.

This role is fully remote, eliminating the need to be physically present in **Ho Chi Minh City, Ho Chi Minh, VN**.

Our client is seeking an experienced and highly motivated Senior Delivery Fleet Manager to oversee and optimize our remote logistics operations. This pivotal role requires a strategic thinker capable of managing a diverse fleet of vehicles and drivers across various geographical regions, all coordinated from a remote setting. You will be responsible for developing and implementing efficient routing strategies, ensuring compliance with all transportation regulations, and maintaining high standards of safety and service quality. Key responsibilities include performance analysis of the fleet, implementing cost-saving measures, managing driver recruitment and training programs remotely, and leveraging technology to enhance operational efficiency. You will work closely with dispatch teams, maintenance crews, and customer service departments to ensure seamless delivery processes. The ideal candidate will have a proven track record in fleet management, excellent leadership skills, and the ability to thrive in a fast-paced, remote-first environment. A deep understanding of logistics software and data analytics is crucial for success in this role. You will also be tasked with forecasting fleet needs, managing budget allocations, and reporting on key performance indicators to senior management. This position offers a unique opportunity to shape the future of our delivery network from anywhere in the world.
Responsibilities:

• Develop and implement efficient, cost-effective fleet management strategies.
• Oversee daily operations of the delivery fleet, ensuring on-time deliveries and customer satisfaction.
• Manage driver scheduling, performance monitoring, and disciplinary actions remotely.
• Ensure all vehicles are maintained according to schedule and comply with safety standards.
• Analyze fleet data to identify areas for improvement and cost reduction.
• Stay updated with transportation laws and regulations and ensure company compliance.
• Lead the recruitment, onboarding, and ongoing training of delivery drivers.
• Manage fuel consumption and implement fuel-saving initiatives.
• Collaborate with logistics and customer service teams to resolve delivery issues.
• Prepare regular reports on fleet performance, expenses, and driver productivity.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5+ years of experience in fleet management, preferably in a remote or distributed team environment.
• Strong understanding of vehicle maintenance, DOT regulations, and safety protocols.
• Proficiency in fleet management software and data analysis tools.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with budget management and cost control.

This is a fully remote position, offering flexibility and the opportunity to make a significant impact on our operations. We are looking for individuals who are self-driven, organized, and possess exceptional communication skills to succeed in this role.