13 Desktop Support jobs in Vietnam
Technical Support
Hanoi, Hanoi
Công Ty TNHH Truyền Số Liệu Lotte Việt Nam
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Install and configure software and hardware
- Manage network servers and technology tools
- Configuration network and create network topo.
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Telephone allowance.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience as a System Administrator, Network Administrator or similar role
- Cisco devices knowledge includes routers, switches, and firewalls. (at least a CCNA certificate, having CCNP knowledge is an advantage.
- Manage Windows, Linux, DHCP, DNS.
- Security knowledge: can manage various kinds of firewalls: Fortigate, Juniper, Cisco ASA.
- Managing database systems is an advantage: MS SQL, MySQL, Oracle. knowledge is an advantage.
- Managed Wireless system with controller: Aero-hive, Unifi, Aruba, Ruckus.
- Having knowledge about Virtualization Systems is an advantage: VMWare, Hyper-V,.
- Implement and manage a monitoring system.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
(Mức lương: 10 - 15 triệu VNĐ)
- Install and configure software and hardware
- Manage network servers and technology tools
- Configuration network and create network topo.
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th month salary.
- Annual salary review
- Telephone allowance.
- Provide Travel Expense for work
- We pay health and social insurance.
- We pay PIT
- Birthday gift
- Marriage Gift
- Baby born Gift
- Holiday and Tet Gift
- Funeral support
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Experience as a System Administrator, Network Administrator or similar role
- Cisco devices knowledge includes routers, switches, and firewalls. (at least a CCNA certificate, having CCNP knowledge is an advantage.
- Manage Windows, Linux, DHCP, DNS.
- Security knowledge: can manage various kinds of firewalls: Fortigate, Juniper, Cisco ASA.
- Managing database systems is an advantage: MS SQL, MySQL, Oracle. knowledge is an advantage.
- Managed Wireless system with controller: Aero-hive, Unifi, Aruba, Ruckus.
- Having knowledge about Virtualization Systems is an advantage: VMWare, Hyper-V,.
- Implement and manage a monitoring system.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,Cơ Điện,Quản Trị Mạng,Tự Động Hóa
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer
Ho Chi Minh City
Công ty TNHH PAL TECH
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
PALTech is an IT company providing and developing software platforms that are scalable, superb quality and economical for varying business operational needs. We provide quality technical services for all kinds of organizations from small and medium-sized enterprises (SMEs) both locally and overseas. We are committed to deliver strategic and innovative solutions to add business value to our customers.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
**Benefits**:
- Attractive compensation, regular assessments, and salary reviews;
- 13th-month salary, annual bonus, and performance bonus;
- 20 days annual leave;
- 100% salary during the probation period;
- 100% social insurance, premium healthcare insurance, and annual routine check-up;
- Unlimited access to a selection of food and beverages;
- Special celebrations on 8/3, Father's day, 20/10, Christmas, Tet holiday, etc.;
- Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
- Sports activities: badminton, football, bowling, cycling, etc.;
- In-house acoustic music band.
- Cinema days with blockbuster movies.
Projects & Team:
- International working environment with a young, friendly, dynamic team, and creative;
- Flat organizational structure;
- ISO/IEC 27001:2013 Information Security Management Standards;
- The company sponsors overseas in-class training and online training courses.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Skill requirements
- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus.
- Strong interpersonal and communications skills, both oral and written.
- Able to work in a dynamic and ever-changing industry.
- A self-initiated and pro-active team player who can work with mínimal supervision.
**Responsibilities**:
- Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
- Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Dưới 1 năm
(Mức lương: Thỏa thuận)
PALTech is an IT company providing and developing software platforms that are scalable, superb quality and economical for varying business operational needs. We provide quality technical services for all kinds of organizations from small and medium-sized enterprises (SMEs) both locally and overseas. We are committed to deliver strategic and innovative solutions to add business value to our customers.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
**Benefits**:
- Attractive compensation, regular assessments, and salary reviews;
- 13th-month salary, annual bonus, and performance bonus;
- 20 days annual leave;
- 100% salary during the probation period;
- 100% social insurance, premium healthcare insurance, and annual routine check-up;
- Unlimited access to a selection of food and beverages;
- Special celebrations on 8/3, Father's day, 20/10, Christmas, Tet holiday, etc.;
- Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
- Sports activities: badminton, football, bowling, cycling, etc.;
- In-house acoustic music band.
- Cinema days with blockbuster movies.
Projects & Team:
- International working environment with a young, friendly, dynamic team, and creative;
- Flat organizational structure;
- ISO/IEC 27001:2013 Information Security Management Standards;
- The company sponsors overseas in-class training and online training courses.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Skill requirements
- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus.
- Strong interpersonal and communications skills, both oral and written.
- Able to work in a dynamic and ever-changing industry.
- A self-initiated and pro-active team player who can work with mínimal supervision.
**Responsibilities**:
- Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
- Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Dưới 1 năm
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
Hanoi, Hanoi
Hewlett Packard Enterprise
Posted today
Job Viewed
Job Description
Technical Support Engineer
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
**_ Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision
- making process.
- Review and may resolve complex business issues.
- Excellent communication skills. Add case resolution to KMS.
- Understand and utilize Information Technology Information Libraries (ITIL).
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Partners frequently with the Sales Pursuit team.
**_ Education and Experience Required: _**
- Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on
- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
- 3-5 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support.
- Partners frequently with the Sales Pursuit team.
- Ability to solve and document solutions for usage of other technicians and customers.
- Ability to mentor new agents.
- Ability to lead resolution activities with escalated customers.
- Ability to contribute to technical action plans.
- Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
vietnam
**Job**:
Services
**Job Level**:
Specialist
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
**_ Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision
- making process.
- Review and may resolve complex business issues.
- Excellent communication skills. Add case resolution to KMS.
- Understand and utilize Information Technology Information Libraries (ITIL).
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Partners frequently with the Sales Pursuit team.
**_ Education and Experience Required: _**
- Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on
- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
- 3-5 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support.
- Partners frequently with the Sales Pursuit team.
- Ability to solve and document solutions for usage of other technicians and customers.
- Ability to mentor new agents.
- Ability to lead resolution activities with escalated customers.
- Ability to contribute to technical action plans.
- Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
vietnam
**Job**:
Services
**Job Level**:
Specialist
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
Ho Chi Minh City
Công Ty TNHH Buymed
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Receive user requests/issues feedback
- Reproduce & troubleshooting simple issues/bugs
- Report bugs to QC or let them reproduce complex issues
- Follow & push developers to fix issues/bugs
- Announce & respond to users when issues are solved
- Working closely with Software Engineers, QCs, and BA to catch up on overall system status.
- Propose UI/UX/technical/product improvement to the team to make the system better
- Report weekly to Head about system status & tech support service level
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Performance & salary review twice per year
- Yearly performance bonus up to 2 months
- 15 days of annual leave
- Full package benefits for employees in accordance with Labor Law
- PVI Insurance
- Opportunities to be trained by professional co-workers
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Must have:
- Aggressive: do anything to get things done, don’t be limited by role & scope
- Progressive mindset: want to do something big, want to change the world & people’s life
- Product mindset: have product ownership, think/care/live with product life cycle
- Open mindset: comfortable in expressing & communicating
- Experience as a Software Engineer / Product Owner / QC Engineer for a minimum of 1 year
- Understand how a website/mobile app work
- Attention to detail & good problem-solving skill
- Good communication skill
- Good sense of UX
- Good at designing workflow
2. Nice to have:
- Business-oriented mindset
- Technical background
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Không yêu cầu
(Mức lương: Thỏa thuận)
- Receive user requests/issues feedback
- Reproduce & troubleshooting simple issues/bugs
- Report bugs to QC or let them reproduce complex issues
- Follow & push developers to fix issues/bugs
- Announce & respond to users when issues are solved
- Working closely with Software Engineers, QCs, and BA to catch up on overall system status.
- Propose UI/UX/technical/product improvement to the team to make the system better
- Report weekly to Head about system status & tech support service level
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Performance & salary review twice per year
- Yearly performance bonus up to 2 months
- 15 days of annual leave
- Full package benefits for employees in accordance with Labor Law
- PVI Insurance
- Opportunities to be trained by professional co-workers
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Must have:
- Aggressive: do anything to get things done, don’t be limited by role & scope
- Progressive mindset: want to do something big, want to change the world & people’s life
- Product mindset: have product ownership, think/care/live with product life cycle
- Open mindset: comfortable in expressing & communicating
- Experience as a Software Engineer / Product Owner / QC Engineer for a minimum of 1 year
- Understand how a website/mobile app work
- Attention to detail & good problem-solving skill
- Good communication skill
- Good sense of UX
- Good at designing workflow
2. Nice to have:
- Business-oriented mindset
- Technical background
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Đại Học
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Manager (Upto $1000)
Hanoi, Hanoi
Công Ty TNHH Code United
Posted today
Job Viewed
Job Description
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
You'll work as a support manager between a 1st level support and a highly experienced developer, finding, understanding and replying to customer technical issues.
- Analyze and provide solutions for Linguise customers (linguise. com is automatic translation tool)
- You'll work in a small team on an innovative service
- Find a technical solution that will be implemented by a lead developer to improve the product
- The Linguise support is handled by a 3-person team
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Salary negotiable based on ability during the interview
- Enjoy benefits as prescribed by law
- Have the opportunity to practice, improve skills, learn new technologies
- Other benefits as prescribed by the company: monthly team building, exchange, training.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- 2 year experience in programming PHP, HTML, CSS, JavaScript
- Read and write properly in English
- Love programming, love working on innovative product
- Have a good mindset, have high self-learning ability
- Honesty, responsibility, constantly trying to improve skills and qualifications
- Experience working with or WordPress, Joomla is an advantage but not mandatory
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: IT Support,Quản Lý Dự Án (IT)
Trung cấp - Nghề
Không yêu cầu
(Mức lương: Thỏa thuận)
You'll work as a support manager between a 1st level support and a highly experienced developer, finding, understanding and replying to customer technical issues.
- Analyze and provide solutions for Linguise customers (linguise. com is automatic translation tool)
- You'll work in a small team on an innovative service
- Find a technical solution that will be implemented by a lead developer to improve the product
- The Linguise support is handled by a 3-person team
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Salary negotiable based on ability during the interview
- Enjoy benefits as prescribed by law
- Have the opportunity to practice, improve skills, learn new technologies
- Other benefits as prescribed by the company: monthly team building, exchange, training.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- 2 year experience in programming PHP, HTML, CSS, JavaScript
- Read and write properly in English
- Love programming, love working on innovative product
- Have a good mindset, have high self-learning ability
- Honesty, responsibility, constantly trying to improve skills and qualifications
- Experience working with or WordPress, Joomla is an advantage but not mandatory
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: IT Support,Quản Lý Dự Án (IT)
Trung cấp - Nghề
Không yêu cầu
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer - O365 Commercial
Ho Chi Minh City
iTechWX Vietnam
Posted today
Job Viewed
Job Description
**ITECHWX VIETNAM**
**TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL**
**Responsibilities**:
The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.
The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.
**Qualifications**:
SOFT SKILLS
- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Ability to work on different Shifts
TECHNICAL SKILLS
- Knowledge on IT technology/MS product include O365/network preferred.
**Benefits**:
Social and Health insurance follow Vietnamese Law
Contact iTechWX Vietnam
Vietnam Recruiting Lead
Mr. Tong Huu Bao (Steven)
- (+84) 949 793 061
**Salary**: 17,000,000₫ - 29,000,000₫ per month
**Experience**:
- Technical Support: 1 year (preferred)
- IT Clients Support: 1 year (preferred)
- IT Customer Service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
**TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL**
**Responsibilities**:
The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.
The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.
**Qualifications**:
SOFT SKILLS
- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Ability to work on different Shifts
TECHNICAL SKILLS
- Knowledge on IT technology/MS product include O365/network preferred.
**Benefits**:
Social and Health insurance follow Vietnamese Law
Contact iTechWX Vietnam
Vietnam Recruiting Lead
Mr. Tong Huu Bao (Steven)
- (+84) 949 793 061
**Salary**: 17,000,000₫ - 29,000,000₫ per month
**Experience**:
- Technical Support: 1 year (preferred)
- IT Clients Support: 1 year (preferred)
- IT Customer Service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer - O365 Commercial
Ho Chi Minh City
iTechWX Vietnam
Posted today
Job Viewed
Job Description
**ITECHWX VIETNAM**
**TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL**
**Responsibilities**:
The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.
The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.
**Qualifications**:
SOFT SKILLS
- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Ability to work on different Shifts
TECHNICAL SKILLS
- Knowledge on IT technology/MS product include O365/network preferred.
**Benefits**:
Social and Health insurance follow Vietnamese Law
Contact iTechWX Vietnam
Vietnam Recruiting Lead
Mr. Tong Huu Bao (Steven)
- (+84) 949 793 061
**Salary**: 17,000,000₫ - 29,000,000₫ per month
**Experience**:
- Technical Support: 1 year (preferred)
- IT Clients Support: 1 year (preferred)
- IT Customer Service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
**TECHNICAL SUPPORT ENGINEER- O365 COMMERCIAL**
**Responsibilities**:
The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.
The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.
**Qualifications**:
SOFT SKILLS
- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Ability to work on different Shifts
TECHNICAL SKILLS
- Knowledge on IT technology/MS product include O365/network preferred.
**Benefits**:
Social and Health insurance follow Vietnamese Law
Contact iTechWX Vietnam
Vietnam Recruiting Lead
Mr. Tong Huu Bao (Steven)
- (+84) 949 793 061
**Salary**: 17,000,000₫ - 29,000,000₫ per month
**Experience**:
- Technical Support: 1 year (preferred)
- IT Clients Support: 1 year (preferred)
- IT Customer Service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer - Windows Server
Ho Chi Minh City
iTechWX Vietnam
Posted today
Job Viewed
Job Description
**Technical Support Engineer**
Responsibilities include:
The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.
**Requirements**:
SOFT SKILLS
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
TECHNICAL SKILLS
Knowledge of one or two of the following domains: Windows Server Operating System/Virtualization, Networking, Azure Platform, Storage.
Operating System/Virtualization
- Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
Networking
- Familiarity with networking concepts including VIPs, NAT, DNS
- Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Azure Platform (as a plus)
- Azure architecture and its components (Fabric, Compute, Storage, etc)
- Knowledge of Azure Platform services
- Azure Platform development and deployment concepts
LANGUAGE SKILLS
- Fluent in Chinese (both oral and written)
- English (read and write)
**Salary**: 19,000,000₫ - 30,000,000₫ per month
**Language**:
- Chinese (required)
Responsibilities include:
The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.
**Requirements**:
SOFT SKILLS
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
TECHNICAL SKILLS
Knowledge of one or two of the following domains: Windows Server Operating System/Virtualization, Networking, Azure Platform, Storage.
Operating System/Virtualization
- Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
Networking
- Familiarity with networking concepts including VIPs, NAT, DNS
- Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Azure Platform (as a plus)
- Azure architecture and its components (Fabric, Compute, Storage, etc)
- Knowledge of Azure Platform services
- Azure Platform development and deployment concepts
LANGUAGE SKILLS
- Fluent in Chinese (both oral and written)
- English (read and write)
**Salary**: 19,000,000₫ - 30,000,000₫ per month
**Language**:
- Chinese (required)
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer - Microsoft Azure - Auth
Ho Chi Minh City
iTechWX Vietnam
Posted today
Job Viewed
Job Description
**Main Responsibilities**:
- **1. Customer Issue Resolution & Responsiveness**_
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving
- **2. Effective Communication & Collaboration**_
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- **3. Training & Readiness**_
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid - and long - term career plans.
- **4. Operation Precision**_
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need.
**Qualifications**:
**SOFT SKILLS**
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
**TECHNICAL SKILLS (As a Plus)**
- Knowledge of one or two of the following domains: Operating System/Virtualization, Networking,
Microsoft Azure Platform, Storage.
- Operating System/Virtualization
- Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
- Networking
- Microsoft Azure Platform
- Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concepts
**Salary**: 19,000,000₫ - 29,000,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
- **1. Customer Issue Resolution & Responsiveness**_
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving
- **2. Effective Communication & Collaboration**_
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- **3. Training & Readiness**_
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid - and long - term career plans.
- **4. Operation Precision**_
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need.
**Qualifications**:
**SOFT SKILLS**
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
**TECHNICAL SKILLS (As a Plus)**
- Knowledge of one or two of the following domains: Operating System/Virtualization, Networking,
Microsoft Azure Platform, Storage.
- Operating System/Virtualization
- Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
- Networking
- Microsoft Azure Platform
- Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concepts
**Salary**: 19,000,000₫ - 29,000,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer - Microsoft Azure - Vm
Ho Chi Minh City
iTechWX Vietnam
Posted today
Job Viewed
Job Description
**Roles & Responsibilities**:
- **1. Customer Issue Resolution & Responsiveness**_
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving
- **2. Effective Communication & Collaboration**_
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- **3. Training & Readiness**_
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid
- and long-term career plans.
- **4. Operation Precision**_
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need.
**SOFT SKILLS**:
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
**TECHNICAL SKILLS**:
- Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Microsoft Azure Platform, Storage.
- Operating System/Virtualization
- Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
- Networking
- Familiarity with networking concepts including VIPs, NAT, DNS
- Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
**Microsoft Azure Platforms**:
- Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concept
**Salary**: 19,000,000₫ - 29,000,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
- **1. Customer Issue Resolution & Responsiveness**_
a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.
b. Define and understand the customer issue by creating the adequate reproduction scenarios.
c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving
- **2. Effective Communication & Collaboration**_
a. Identify the right resource to collaborate with for tough & political hot problem.
b. Collaborate with cross-group peers both proactively and reactively.
c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- **3. Training & Readiness**_
a. Identify current knowledge deficiencies/training needs, as well as potential future needs
c. Make effective technical presentations, both internal and external.
d. Provide documentation and mentoring to others within your technical specialty.
e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.
g. Meet with your manager to assess and adjust the plan as needed to match mid
- and long-term career plans.
- **4. Operation Precision**_
a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary
b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.
c. Manage and prioritize your workload while keeping team members and management appropriately informed.
d. Participate in ad-hoc projects per management request or business need.
**SOFT SKILLS**:
- Leadership - handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing.
**TECHNICAL SKILLS**:
- Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Microsoft Azure Platform, Storage.
- Operating System/Virtualization
- Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
- Networking
- Familiarity with networking concepts including VIPs, NAT, DNS
- Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
**Microsoft Azure Platforms**:
- Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concept
**Salary**: 19,000,000₫ - 29,000,000₫ per month
Ability to commute/relocate:
- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
9